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5 -2

hapter

5: P

erforming

roubleshooting

a n d

iagnostic

ests

The Group 2 test (for the 3C509B coax and 3C509B-COMBO

adapters only,

not

twisted-pair adapters) checks the adapter's

ability to transmit and receive data via the internal transceiver.

The Group 3 test (the Echo Exchange Test) tests the adapter's

ability to transmit and receive data while on the network.

If the adapter passes all three tests successfully, hardware

failure is ruled out. If a problem still remains, look at cabling,

software, and other issues that affect functionality on the

network.

Starting the Diagnostic Program

To use the

EtherDisk

diskette Configuration and Diagnostic

Program, follow these steps:

In the main menu, select Configuration/Diagnostic/

Troubleshooting and press [Enter].

Refer to Chapter 3 for instructions for accessing the main menu.

2 When the Configuration and Diagnostic screen appears,

select Configuration and Diagnostic Program, and press

[Enter].

fcw

If you are testing multiple adapters, a screen displaying

descriptions o f each installed adapter appears. Highlight the

adapter you want to test and press [Enter], A screen appears,

showing the selected adapter.

3 Continue with the instructions given in the next section,

"Running the Group 1 Tests."

frw

You can also run the tests from the command line. At the

system prompt, type:

3C5X9CFG RUN

Содержание 3C509B coax

Страница 1: ...vice and support take the time to complete the product registration card Any defective 3Com adapter will be repaired or replaced at 3Com s option for as long as the adapter resides in its original IBM Personal Computer Personal System 2 or compatible computer driver software is covered by the standard 90 day limited software warranty ...

Страница 2: ... 3436 ZZ Nieuwegein The Netherlands France Israel 3Com France Marketing Department ZA de Courtaboeuf 25 Ave de la Baltique B P 609 91945 Les IJlis Cedex France Germany Austria Switzerland 3Com GmbH Marketing Department Gustav Heinemann Ring 123 D 81739 Muenchen Munich West Germany Italy Greece Spain Portugal Malta 3Com Mediterraneo Sri Marketing Department Via Michelangelo Buonarroti 1 20093 Colog...

Страница 3: ...H EtherLink III Parallel Tasking 16 Bit ISA Adapter User Guide A member of the 3Com EtherLink III fam ily of adapters Part No 09 0554 002 Published April 1995 ...

Страница 4: ...re is subject to restrictions set forth in subparagraph a through d of the Commercial Computer Software Restricted Rights Clause at 48 C F R 52 227 19 and the limitations set forth in 3Com Corporation s standard commercial agreement for the software Unpublished rights reserved under the copyright laws of the United States The software described in this documentation is furnished under a license ag...

Страница 5: ...nments 3 1 Using the AutoLink Program 3 2 Configuring Multiple Adapters 3 5 Configuring the First Adapter 3 5 Configuring the Remaining Adapter s 3 7 Non NetWare Environments 3 7 Configuring the Adapter for an EISA Computer 3 7 Reconfiguring the Adapter for an ISA Computer 3 9 Changing Software Option Settings 3 11 Plug and Play 3 14 Disabling Plug and Play 3 14 4 Installing the Network Drivers Ne...

Страница 6: ...s 5 10 Link Beat LED 5 10 A Specifications Adapter Specifications A 1 RJ 45 Connector Pin Assignments A 2 AUI Connector Pin Assignments A 2 Cable Specifications A 3 B Technical Support On line Technical Services B 1 3Com Bulletin Board Service B 1 World Wide Web Site B 2 Ask3Com on CompuServe B 2 3ComFacts Automated Fax Service B 2 Support from Your Network Supplier B 3 Returning Products for Repa...

Страница 7: ...able 2 3 2 2 Slide Latch 2 4 2 3 Connecting the AUI Cable 2 5 3 1 AutoLink Information Screen 3 3 3 2 Main Menu 3 4 3 3 Main Window with Multiple Adapters 3 5 3 4 Configuration Dialog Box 3 6 5 1 Assembling a Loopback Plug 5 4 A 1 RJ 45 Connector Pin Assignments A 2 ...

Страница 8: ...and Connector Specifications 1 2 1 2 Topic Locator for the User Guide 1 4 1 3 Notice Icons 1 4 2 1 Connectors for EtherLink III Adapters 2 2 3 1 Option Settings 3 12 5 1 Diagnostic Programs 5 6 A 1 AUI Connector Pin Assignments A 2 ...

Страница 9: ...adapters This guide contains installation configuration and diagnostic information about the 16 bit ISA adapters only Overview This guide describes these 3Com EtherLink III ISA adapters 3C509B TPO twisted pair only 3C509B TP twisted pair 3C509B coax 3C509B COMBO coax and twisted pair These adapters are functionally identical they differ only in the layout of the components and the type of media su...

Страница 10: ...with IEEE 802 standard 10BASE2 or 10BASE5 coaxial cable or 10BASE T twisted pair cable The cable specifications and connector types for each adapter are shown in Table 1 1 Table 1 1 ISA Adapter Cable and Connector Specifications ISAAdapter Number Cable Specifications Connector Types 3C509B TPO 10BASE T RJ 45 3C509B TP 10BASE T RJ 45 Thick coax AUI 3C509B coax Thin coax BNC Thick coax AUI 3C509B CO...

Страница 11: ... 8 or 16 bit slot 16 bytes of I O space starting at any 16 byte boundary from 200h to 3F0h Features The EtherLink III adapter has the following features Hardware Plug and Play support which automatically configures ISA bus resources without user intervention AutoLink auto installation software which installs all Novell NetWare DOS ODI client software into your operating system Auto Select Media Ty...

Страница 12: ...instructions Chapter 3 Information about installing network drivers Chapter 4 Details about troubleshooting and the diagnostic program Chapter 5 Table 1 3 lists the icon conventions that are used throughout this guide Table 1 3 Notice Icons Icon Type Description Information Note Information notes call attention to important features or instructions V Caution Cautions contain directions that you mu...

Страница 13: ...mage CAUTION Each adapter is packed in antistatic material to protect it during shipment To avoid damaging any static sensitive components after removal from the bag be sure to reduce any static electricity on your person One way to do this is to touch the metal chassis ofyour computer You can maintain grounding by wearing a wrist strap attached to the chassis You can install the EtherLink III ada...

Страница 14: ...ector The adapter s backplate should be flush with the computer s backplane Be sure that the adapter s connector fingers are completely seated in the slot 5 Replace the computer s cover and reconnect all cables including the network cable K You must connect the adapter to the network before J r configuring the adapter and loading the drivers Connecting to the Network This section describes how to ...

Страница 15: ...09B and the 3C509B COMBO adapter are factory set to use the on board transceiver with thin Ethernet cable Follow these steps 1 Connect the T connector on the thin Ethernet cable to the adapter s BNC connector see Figure 2 1 2 Align the T connector s slots with the pegs on the BNC connector 3 Push the T connector in and twist it clockwise until it stops The next step is to configure the adapter as ...

Страница 16: ...s 2 Align the RJ 45 plug on the end of the twisted pair cable with the notch on the adapter s connector and insert it into the adapter socket The next step is to configure the adapter as explained in Chapter 3 Configuring the Adapter Connecting to an External Transceiver You can install AUl equipped adapters and by employing an external transceiver use either thin or thick coax or twisted pair cab...

Страница 17: ...er 3 Configuring the Adapter Auto Select Media Type The Auto Select Media Type function is only implemented by the drivers contained on the EtherDisk diskette supplied with the EtherLink III adapter This includes NetWare ODI drivers NDIS 2 01 drivers Windows for Workgroups drivers and Windows NT drivers for Intel architecture If you have one of these drivers installed as soon as you connect a netw...

Страница 18: ...Link ill adapters that is adapters without a B suffix do not support the Auto Select Media Type function If it is unable to detect which cable is connected or if there is no cable connected the Auto Select Media Type function defaults to the type of connector that is set in the EEPROM ...

Страница 19: ... configure a single EtherLink III adapter in an ISA computer running NetWare The AutoLink program automatically configures the adapter and installs all necessary NetWare DOS ODI client software It also modifies the CONFIG SYS and AUTOEXEC BAT files It automatically logs on to the server and updates the client software if your system administrator has already configured a 3lnstall account on your s...

Страница 20: ...gram to configure a single EtherLink III adapter follow the steps below If you have more than one EtherLink III adapter in your computer see the section Configuring Multiple Adapters later in this chapter 1 Make sure that you have booted the computer under DOS version 3 1 or later and that your computer is connected to the network as detailed in Chapter 2 Installing the Adapter 2 Insert the EtherD...

Страница 21: ...gures your adapter and workstation for use as a NetWare client To use AutoLink Have only one 3Com EtherLink III adapter installed Use NetWare v2 X v3 1X or v4 X as your network operating system Have DOS on the client being installed AutoLink edits your AUTOEXEC BAT and CONFIG SYS files and saves the old versions Select General Information Release Notes in the main menu for information on AutoLink ...

Страница 22: ... the AutoLink program is running A final message indicating successful configuration appears 7 When the auto installation process is finished remove the diskette and reboot the computer When you do this a DOS ODI client starts To ensure that your computer is configured with the latest client software ask your system administrator to configure a 3lnstall account on the server Instructions for confi...

Страница 23: ...eps below 1 When the main menu appears select Configuration Diagnostic Troubleshooting 2 Select Configuration and Diagnostic Program from the next screen A screen appears that is similar to the one shown in Figure 3 3 ENTER Select Alt Highligbted Key Execute Function tl Scroll TAB Next Field SHXFT TAB Previous Field FI Help ESC fiuit Figure 3 3 Main Window with Multiple Adapters 3 Highlight the ad...

Страница 24: ...to Configure command button is highlighted and press Enter This automatically configures the I O Base Address Interrupt Request Level and Transceiver Type on the adapter to settings that do not conflict with those of any other device in your computer To change any of the above settings or those for Boot PROM Network Driver Optimization Maximum Modem Speed or Transceiver Type follow the steps in th...

Страница 25: ...teps 1 through 5 in the section Using the AutoLink Program earlier in this chapter 2 When the main menu screen shown in Figure 3 2 appears select Auto Configure 3Com ISA Adapter and press Enter When the message indicating successful configuration appears proceed to Chapter 4 Installing the Network Drivers for instructions for installing the driver Configuring the Adapter for an EISA Computer EISA ...

Страница 26: ...n and Diagnostic Program 3 Do one of the following If you have a single adapter installed the menu selection Configure Adapter appears already highlighted Press Enter If you have multiple adapters installed use the arrow keys to select an adapter and press Enter A screen identifying the adapter then appears with the Test menu bar item highlighted a Use the left arrow key to select the Install menu...

Страница 27: ...apter few The sequence of configuration steps required for some EISA 3 computers may vary from the steps above Consult the configuration program manual provided by the manufacturer ofyour computer for more details Reconfiguring the Adapter for an ISA Computer few Use this procedure only for reconfiguring an ISAadapter that has 3 been previously configured to function in an EISA computer To reconfi...

Страница 28: ...dress dialog box appears 5 Use the arrow key to select ISA Press Enter This changes the I O Base Address setting and it appears changed on a screen similar to the one shown in Figure 3 4 k w Ifyour system supports Plug and Play the I O Base Address Interrupt Request Level and Boot PROM parameters will be automatically set 6 Select the option setting in the Adapter Configuration dialog box for any ...

Страница 29: ...ting option on the EtherDisk diskette main menu The default settings can also be changed in the following situations You have a boot PROM You are using a modem faster than 9600 baud You want to optimize driver performance for OS 2 or Windows or for operation on a server You want to deactivate the Auto Select Media Type option Select this option if you are unsure of the media connection to your ada...

Страница 30: ...400 Baud Plug and Play Enabled Enabled Disabled Refer to the section ROM Size and Base Register in the EtherLink III Parallel Tasking ISA EISA Micro Channel and PCMCIAAdapter Driver Technical Reference for the size and base address table that gives the boot PROM s location in memory To change the software option settings follow steps 1 through 5 in the section Using the AutoLink Program earlier in...

Страница 31: ...g and press Enter 6 Continue this procedure for any of the other parameter options Refer to the on line help using FI when the option is highlighted for more information about each of the settings 7 Press Tab to highlight OK Press Enter You must highlight OK and press Enter to save the new settings to the adapter fcw Ifyou want to use the same settings on other adapters you 3 can save the configur...

Страница 32: ... to load the adapter drivers located on the EtherDisk diskette If you are on a NetWare server run the AutoLink auto installation software To load the NDIS driver refer to Chapter 4 Installing the Network Drivers Disabling Plug and Play You can disable the Plug and Play feature by changing the Plug and Play software option setting as shown in Table 3 1 You must disable Plug and Play support if any ...

Страница 33: ...he latest versions of the network drivers available when 3Com shipped the adapter It also contains other important information concerning EtherLink III adapters and their configuration To obtain network operating system drivers not included on J r the EtherDisk diskette contact the manufacturer of that network operating system or application To obtain a list of supported drivers along with softwar...

Страница 34: ...Ware Loadable Modules NLMs that enable the NetWare 4 0 driver to be used with NetWare 3 11 software To load the 4 0 server driver while running NetWare 3 11 copy all files from the NETWARE 311SRV subdirectory on the EtherDisk diskette to the server hard disk To start the server driver enter the following commands load C LSLENH NLM Enter load C 3C5X9 LAN Enter If this order is not followed the syst...

Страница 35: ...KB on client PCs They are fully SNMP compliant when used with EtherLink SmartAgent SoftHub DOS software one copy of which is included with each copy of Transcend WorkGroup Manager WorkGroup Manager software integrates hub and adapter management using a graphical interface to let you automatically monitor traffic and error levels and control network access WorkGroup Manager features virtual groupin...

Страница 36: ...located on the startup diskette or the hard drive If you have configured an ISA adapter for an EISA computer the PROTOCOL INI file looks for the parameter SLOT number rather than the I O base address If You Are Running NetWare If you are running NetWare and you have installed multiple adapters in an ISA computer you will see the following message when you try to load the DOS ODI drivers Multiple E...

Страница 37: ... you can run them when a fault is suspected If the tests in their default configuration do not isolate the problem you can change the test parameters to meet specific situations few Always run diagnostic tests with no device drivers or memory 3 managers installed Wheneveryou plan to run the diagnostic tests you must first boot your system from a DOS diskette containing no device drivers If you are...

Страница 38: ...g the Diagnostic Program To use the EtherDisk diskette Configuration and Diagnostic Program follow these steps 1 In the main menu select Configuration Diagnostic Troubleshooting and press Enter Refer to Chapter 3 for instructions for accessing the main menu 2 When the Configuration and Diagnostic screen appears select Configuration and Diagnostic Program and press Enter fcw Ifyou are testing multi...

Страница 39: ...t Test Definitions and press Enter To run the Group 1 tests follow these steps 1 Under the Test pull down menu select Run Tests Press Enter The Run Tests dialog box appears with the Start command button highlighted 2 Press Enter to start the tests Group 1 tests run ten times default setting unless you specify otherwise The test results are displayed on the screen in the Results column To run the t...

Страница 40: ...d to an active network can cause intermittent failures Assembling a Loopback Plug If you do not have a loopback plug you can order one from your authorized network supplier 3Com part number 3C537 or you can make your own To assemble the loopback plug connect two 50 ohm network cable terminators to aT connector as shown in Figure 5 1 You can purchase the terminators from your network supplier 3Com ...

Страница 41: ...ver receives packets from the adapter being tested and echoes them back to the adapter The second computer must be equipped with a 3Com adapter The diagnostic program that comes with the adapter supports the EtherLink III echo server diagnostic program Setting Up an Echo Server If your echo server contains an EtherLink III adapter select the Echo Server menu item under the Test menu and click the ...

Страница 42: ... 3C505 EtherLink Plus 3C507 EtherLink 16or EtherLink 16TP 3C5X9CFG EtherLink III family 3C523 EtherLink MC 3C523TP EtherLink MC TP 3C527 EtherLink MC 32 4 In the Diagnostic and Configuration Program main window select Echo Server from the Test menu on the menu bar The program notifies you that your computer is now set up as an echo server Starting the Group 3 Test To run the Group 3 test on an Eth...

Страница 43: ...n Follow the steps below to test the adapter further CAUTION Make sure to turn the power off before inserting or removing the adapter from the computer 1 Make sure the board is seated correctly in the slot Check the adapter installation by reviewing the installation instructions in Chapter 2 fcw The maximum bus speed supported by the EtherLink Hi adapters is 10 MHz 2 Inspect all cables and connect...

Страница 44: ...need help select Configuration Diagnstics Troubleshooting on the EtherDisk diskette main menu 7 Install the adapter in another slot and run the diagnostic tests again The original slot may be defective 8 Replace the failed adapter with a working adapter and run the diagnostic tests again Use the same option settings as those used on the failed adapter If the working adapter passes all tests the or...

Страница 45: ...stic Program or use the Test Setup command button in the Run Tests dialog box 2 Press Tab to highlight any of the fields within the Test Setup dialog box 3 To change a setting in any field follow these steps a In the Group Select box use the arrow keys to select a test group few For more information on Group 2 or Group 3 tests refer to the appropriate sections earlier in this chapter b In the Grou...

Страница 46: ... you still experience problems check the software Make sure that you have installed the correct drivers for the network operating system you are running refer to Chapter 4 Installing the Network Drivers If any problem persists refer to Appendix B Technical Support Link Beat LED The EtherLink III twisted pair and COMBO adapters have an LED for the link beat see Figure 1 1 The link beat LED confirms...

Страница 47: ...BASE T specifications and then check the LED The meaning of LED activity is given below If the LED is on the link beat is working If the LED is off the link beat has not been established or there is a problem with the connection between the adapter and the hub If the LED is blinking the cable polarity is reversed ...

Страница 48: ... ...

Страница 49: ... standard for a 10 Mbps baseband CSMA CD local area network Ethernet IEEE 802 3i 10BASE T industry standard for a 10 Mbps baseband CSMA CD local area network IEEE802 3i 10BASE T and Ethernet IEEE802 3 industry standard for a 10 Mbps CSMA CD local area network 155 956 mm 6 14 inches 63 5 mm 2 5 inches 100 33 mm 3 95 inches Environmental Operating Range Operating temperature 0 to 70 C 32 to 158 F Hu...

Страница 50: ...or Pin Assignments Table A 1 lists the pin assignments for the AUI attachment unit interface connector Table A 1 AUI Connector Pin Assignments Pin Function Pin Function 1 Collision shield 9 Collision 2 Collision 10 Transmit 3 Transmit 1 1 Transmit shield 4 Receive shield 12 Receive 5 Receive 13 12 volts 6 Power return 14 Voltage shield 7 Not used 15 Not used 8 Not used ...

Страница 51: ...ment Examples of supported cable types are shown below For unshielded twisted pair UTP connections Unshielded twisted pair 100 ohm Level 3 LAN and high speed data cable for example Anixter CM 00424BAG 3 or equivalent Level 4 extended distance LAN cable for example Anixter CM 00424BAG 4 or equivalent For thin coax conections RG58 A U or C U 50 ohm 4 For thick coax connections RG9 50 ohm 2 few For c...

Страница 52: ... ...

Страница 53: ... as technical articles This service is available via modem seven days a week 24 hours a day To reach the service set your modem to 8 data bits no parity and 1 stop bit Call the telephone number nearest you Country Baud Rate Telephone Number Australia up to 14400 baud 61 2 955 2073 France up to 14400 baud 33 1 69 86 69 54 Germany up to 9600 baud up to 9600 baud 49 89 627 32 188 49 89 627 32 189 Flo...

Страница 54: ... well as an interactive forum for technical questions To use Ask3Com you need a CompuServe account To use Ask3Com 1 Log on to CompuServe 2 Enter go threecom 3 Press Return to see the Ask3Com main menu 3ComFacts Autom ated Fax Service 3Com Corporation s interactive fax service 3ComFacts provides data sheets technical articles diagrams and troubleshooting instructions on 3Com products 24 hours a day...

Страница 55: ...23853 Italy 1678 99085 Denmark 800 17319 Netherlands 06 0228049 Finland 98 001 4444 Norway 800 11062 France 05 90 81 58 Sweden 020 792954 Germany 0130 8180 63 U K 0800 626403 Support from Your Network Supplier If additional assistance is required contact your network supplier Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services including network pl...

Страница 56: ... 00 Sweden 46 8 632 91 00 Germany 49 89 6 27 32 0 Taiwan 886 2 577 4352 Hong Kong 852 868 9111 United Arab Emirates 971 4 349049 Italy 39 2 273 02041 U K 44 1628 897000 Japan 81 3 33457251 Returning Products for Repair A product sent directly to 3Com for repair must first be assigned a Return Materials Authorization RMA number A product sent to 3Com without an RMA number will be returned to the se...

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