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User guide

Tyro Pro EFTPOS machine

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Summary of Contents for Pro

Page 1: ...User guide Tyro Pro EFTPOS machine ...

Page 2: ...atus 8 6 Start transacting 9 6 1 Accepting a payment 9 6 2 Processing a refund 9 6 3 Reversals 9 7 Settlement reports 10 7 1 Accessing Settlement reports 10 8 Cleaning your Tyro Pro 10 9 Settings 10 9 1 Payments app 10 9 2 Device 10 10 Troubleshooting 11 10 1 Reboot your Tyro Pro 11 10 2 Unable to connect to the internet 11 10 3 Incorrect passwords 11 11 Error codes and descriptions 12 12 Ensuring...

Page 3: ...n find their MID via the Tyro Portal We suggest you note them down somewhere safe for future reference Note You may have been assigned multiple MIDs depending on the requirements of your business Examples include if you have more than one trading location or wish to settle different machines to different bank accounts We will ask you for your MID when you call our Customer Support line and we will...

Page 4: ...ume keys 3 USB Type C connector for power charging 4 Paper roll cover 5 Battery cover 12 Speaker 13 SIM 1 card slot 14 SIM 2 card slot 15 Battery socket 16 Battery compartment 12 13 14 15 16 6 Contactless sensor 7 High resolution touch screen 8 Smart card reader 9 Easy loading printer 10 LEDs for contactless transactions 11 Magnetic card reader ...

Page 5: ...d to the machine USB type C connector Connect the power adapter to the power supply The battery icon on the top of the screen will show that it is charging 4 2 Inserting a paper roll The Tyro Pro uses the same paper roll as the Tyro Mobile EFTPOS machines Paper rolls can be purchased via the Tyro App or Tyro Portal To insert a paper roll Note Only use paper rolls provided by Tyro unapproved paper ...

Page 6: ...or available WiFi networks Note If you don t immediately see the network you are looking for the device will auto scan for new networks after 30 seconds 3 Tap and select your chosen WiFi network 4 If prompted enter your WiFi password and tap Connect 5 Once connected you will see a success message Select Next to be taken to set up your Payment app preferences or Select Change WiFi Network if you wa...

Page 7: ... the receipt Never never print a receipt 5 Select Print Customer receipts and choose from Always ask Never or Always 6 Select Next at the bottom of the screen you will see Getting Payments app ready and shortly after Set up Complete You are now ready to take payments Note All passwords protect the security of your Tyro Pro so you don t want them to be too easy to guess When choosing your password ...

Page 8: ...and then things don t go to plan At status tyro com you can see our systems real time status including transaction processing EFTPOS machine connectivity and the Tyro Portal 5 1 Tyro Portal The Tyro Portal is a great tool for helping you with your daily and monthly reporting It not only provides an instant snapshot of your day s takings but it can also generate monthly reconciliation and cost anal...

Page 9: ... message and depending on your chosen receipt settings the machine will print a receipt or ask you if you want to print a receipt Important As the business operator you should provide adequate privacy for the cardholder to enter their PIN In addition you should remind the cardholder to cover the screen when entering their PIN to protect their confidentiality 6 2 Processing a refund If you need to ...

Page 10: ...ry slightly soaked with soapy water to clean the outside of the machine Do not clean the electrical connections Do not use solvents detergents or abrasive products These materials might damage the plastic or electrical contacts Avoid exposing your machine to direct sunlight Do not put anything into the card reader slot Top tip Keep a bottle of hand sanitiser near your machine and encourage anyone ...

Page 11: ...to WiFi as the primary connection method To switch between WiFi and the mobile network follow the steps below 1 Select the icon 2 Select the Hamburger menu icon 3 Select Exit Payments at the bottom of the screen 4 Open Device Settings 5 Select Network and Internet 6 Disable WiFi by toggling to Off Removing or replacing the SIM will disable mobile connectivity 10 3 Incorrect passwords You are allow...

Page 12: ...umber 57 Function not permitted to cardholder 58 Function not permitted to terminal 59 Card appears to be fraudulent 60 Exceed refund limit 61 Exceed withdrawal limit 62 Card has some restrictions 63 Call issuer 64 Original transaction amount error 65 Exceeded withdrawal frequency 66 Transaction declined 67 Call issuer Suspected fraud 75 PIN retries exceeded 76 Invalid account 77 Invalid account 7...

Page 13: ...ainst this list for any evidence of substitution 12 2 To safeguard against tampering When unattended specifically out of business hours ensure the EFTPOS machine is stored safely to avoid theft and manipulation and check the EFTPOS machine each day for any signs of tampering During regular business hours inspect your machine from time to time looking for unauthorised changes to the area including ...

Page 14: ...egistered in the U S and other countries App Store is a service mark of Apple Inc registered in the U S and other countries Google Pay and Google Play logo are trademarks of Google LLC If you have any questions regarding the label or the power supply unit itself please contact the Pilot support team on 02 8311 5884 between 8am and 8pm Monday to Friday 2022 Tyro Payments Limited All rights reserved...

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