Kwikset OBSIDIAN Programming And Troubleshooting Manual Download | Manualshive

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©2017 Spectrum Brands, Inc.

Programming and Troubleshooting Guide

Mastercode 2

Troubleshooting: Installation

7

Troubleshooting: Door Jamming and Door Handing

8

Troubleshooting: Touchscreen and User Codes

11

Troubleshooting: Smart Home Systems

13

Troubleshooting: Battery

15

Battery FAQ

16

66852 / 01

954

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Technical Support
1-866-863-6584
www.kwikset.com

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Summary of Contents for OBSIDIAN

Page 1: ...ubleshooting Installation 7 Troubleshooting Door Jamming and Door Handing 8 Troubleshooting Touchscreen and User Codes 11 Troubleshooting Smart Home Systems 13 Troubleshooting Battery 15 Battery FAQ 16 66852 01 954 1 16 Technical Support 1 866 863 6584 www kwikset com 1 3 2 4 5 6 7 ...

Page 2: ... programmed as a user code though this is not recommended The Mastercode must be 4 8 digits 4 Press Lock symbol once 5 Re enter Mastercode 6 Press Lock symbol once If programming is successful the Checkmark will illuminate and you will hear one beep If programming is unsuccessful the X pattern will flash three times and you will hear three beeps Make sure the Mastercode has not already been progra...

Page 3: ...ck symbol once If programming is successful the Checkmark will illuminate and you will hear one beep If programming is unsuccessful the X pattern will flash three times with three beeps Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt Make sure the lock has room for an additional code If all user codes are filled delete a code to make room f...

Page 4: ... Re enter use code to be deleted 9 Press Lock symbol once If programming is successful the Checkmark will illuminate and you will hear one beep If programming is unsuccessful the X pattern will flash three times with three beeps Make sure to enter a valid Mastercode in step 4 While the door is open and locked test the user code to make sure it no longer unlocks the door 66852 01 954 4 16 Technical...

Page 5: ...bol once If programming is successful the Checkmark will illuminate and you will hear one beep If programming is unsuccessful the X pattern will flash three times with three beeps Make sure to enter a valid Mastercode in step 4 during your next attempt While the door is open and unlocked press the Lock symbol If the latch bolt does not extend to lock then all codes have been successfully deleted 6...

Page 6: ... will hear one beep If programming is unsuccessful the X pattern will flash three times and you will hear three beeps Make sure the Mastercode has been enabled before trying to disable it Attempt the procedure again making sure to enter the same Mastercode in step 4 and 6 Make sure switch 3 is on and press the Program button once If you don t immediately hear five beeps and see the Checkmark flash...

Page 7: ... thick use the longer black screws If you still encounter the problems above the deadbolt latch may be installed upside down Remove the interior assembly mounting plate and exterior assembly from the door and look at the latch inside the door hole If the word UP is upside down and at the bottom of the latch the latch is installed incorrectly Reinstall the latch making sure the word UP faces upward...

Page 8: ...h that came with the lock and reinstall the lock The deadbolt latch and strike are misaligned causing the latch to bind Adjust the tab of the lower strike for your knob or lever to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked The lower latch and lower strike for your knob or lever are misaligned putting too much load on the deadbolt latch A...

Page 9: ...ng sure the latch bolt can operate smoothly Reinstall the interior assembly The clutch is disengaged Remove the battery pack Remove the interior assembly from the door Verify that the lock can be operated smoothly with the key while the interior is removed Attempt to rotate the turnpiece on the interior assembly to the vertical position If it cannot rotate to the vertical position the clutch has b...

Page 10: ... that the mounting screws are not too tight Slightly loosen the mounting screws if needed For more information see page 9 The battery level is too low This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps Use a fresh set of batteries and perform the manual door handing process The latch and strike are misaligned causing the latch to bind Perform the...

Page 11: ...hat codes cannot be identified by examining the touchscreen for fingerprints If desired this feature can be disabled by turning switch 4 to the off position Screen activation To activate the screen use one of the three options below 1 Touch screen with palm or back of hand until digits illuminate 2 Touch lower left area of screen where Checkmark is located until digits illuminate 3 Touch screen wi...

Page 12: ...f you have not filled up all of your user code positions you may add new user codes to the lock If you have enabled a Mastercode see page 3 If you have not enabled a Mastercode see the installation and user guide supplied in the box Perform a factory reset A factory reset will remove all codes associated with the lock See the installation and user guide supplied in the box 66852 01 954 12 16 Techn...

Page 13: ...Then attempt to pair add include the lock again The lock is not close enough to the controller Some Z wave systems require that the lock be within 12 of the controller during the pairing inclusion adding process If this is the case remove the lock from the door to perform the pairing process closer to the controller Z Wave Controller 12 305 mm 66852 01 954 13 16 Technical Support 1 866 863 6584 ww...

Page 14: ...into sleep mode Lock and unlock the door with a key so that the lock status transmits to the system If it still does not communicate remove exclude unpair the lock from your system Then pair add include the lock with your system again If the problem persists add a repeater or router between the controller and lock if none presently exist in the system The light module or switch is not beaming capa...

Page 15: ...s not seen the battery is not low This is an error on the smart home system side that will often be fixed when the lock is manually locked or unlocked Latch strike binding Make sure the correct deadbolt latch is installed the latches and strikes on your door are aligned and the hole in your door frame is drilled deep enough See page 8 and page 9 The smart home system controller s communication wit...

Page 16: ...ower very close to battery shelf life With alkaline batteries the lock should be operable after years of idle I replaced my batteries less than a year ago and need to replace them again Check your door alignment If the deadbolt makes several unsuccessful attempts to lock or unlock the door it may mean that the door is warped and the latch does not line up correctly with the strike Operating the lo...

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