Kwikset Smartcode 910 User Manual Download | Manualshive

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©2018 Spectrum Brands, Inc.

Programming and Troubleshooting Guide

Mastercode 2

Troubleshooting: Door Jamming and Door Handing

6

Troubleshooting: Keypad

11

Troubleshooting: Smart Home Systems

12

Troubleshooting: Battery

14

Battery FAQ

15

49707 Rev 02

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Technical Support
1-866-863-6584
www.kwikset.com

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Summary of Contents for Smartcode 910

Page 1: ...ing Guide Mastercode 2 Troubleshooting Door Jamming and Door Handing 6 Troubleshooting Keypad 11 Troubleshooting Smart Home Systems 12 Troubleshooting Battery 14 Battery FAQ 15 49707 Rev 02 1 15 Technical Support 1 866 863 6584 www kwikset com 1 3 2 4 5 6 ...

Page 2: ...tercode has not already been programmed Attempt the procedure again making sure to enter the same new Mastercode in step 2 and 4 6 Make sure switch 3 is on and press the Program button once If you hear three beeps and see the keypad flash green three times the Mastercode is enabled Note The lock will time out after five seconds Using a Mastercode is an optional added security measure It is not ena...

Page 3: ...med Example If programming the third code press the button three times 5 Enter new user code 6 Press Lock button once The procedure for adding user codes is different when the Mastercode is enabled For instuctions on how to add user codes when the Mastercode is disabled see the Installation and User Guide that came with your lock Procedure continued on next page 49707 Rev 02 3 15 Technical Support...

Page 4: ...l flash red three times with three beeps Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt Make sure to enter a valid Mastercode in step 2 7 While the door is open and locked test the user code to make sure it unlocks the door 49707 Rev 02 4 15 Technical Support 1 866 863 6584 www kwikset com ...

Page 5: ...ssful the keypad will flash red three times with three beeps Make sure the Mastercode has been enabled before trying to disable it Attempt the procedure again making sure to enter the same Mastercode in steps 3 and 5 7 Make sure switch 3 is on and press the Program button once If you don t immediately hear three beeps and see the keypad flash green three times the Mastercode is disabled Note The l...

Page 6: ... the lock The deadbolt latch and strike are misaligned causing the latch to bind Adjust the tab of the lower strike for your knob or lever to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked The lower latch and lower strike for your knob or lever are misaligned putting too much load on the deadbolt latch As a test rotate the turnpiece on the de...

Page 7: ...nder torque blade Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly The clutch is disengaged Remove the interior assembly from the door Verify that the lock can be operated smoothly with the key while the interior is removed Attempt to rotate the turnpiece on the interior assembly If it does not rotate smoothly the clutch has become disengaged Simply ro...

Page 8: ...k assembly from the door including the latch Reinstall the latch making sure the word UP faces upward Reinstall the lock If the turnpiece does not align with the torque blade rotate the turnpiece 180 clockwise you will need to use force when rotating the turnpiece and you will hear it click 180 Perform the door handing process once the lock is fully installed 49707 Rev 02 8 15 Technical Support 1 ...

Page 9: ...eypad flashing red three times with three beeps Use a fresh set of batteries and perform the door handing process again The latch and strike are misaligned causing the latch to bind If you have not already done so perform the door handing process while the door is open If it is successful only when the door is open the latch and strike are not aligned as they should be Ensure door preparation is i...

Page 10: ...is open If it is successful only when the door is open the latch and strike are not aligned as they should be Ensure door preparation is in accordance with the door drilling instructions available online The keypad is unresponsive Make sure switch 3 is on Use a fresh set of batteries and perform the door handing process If the latch does not extend or retract and the lock does not beep press each ...

Page 11: ...or This is indicated by the keypad flashing red three times with three beeps Program at least one user code and test the Lock button again The door handing process was not executed Perform the door handing process following the instructions inside the installation guide The battery is too low to lock the door This is indicated by the keypad flashing red three times with three beeps Remove the batt...

Page 12: ... bring the interior assembly next to the controller Follow your smart home system s instructions to begin pairing at the controller The lock may need to remain stationary for 60 seconds during pairing Z Wave Controller 12 305 mm Note Some locks have an anti tamper alarm that will sound if the interior is disconnect from the exterior If this alarm is heard perform the following a Remove the battery...

Page 13: ...er shows low battery trouble for the lock subjected to the firmware update then install new batteries in pack d Replace the battery pack into the lock e If lock still fails to OTA update firmware proceed to Step 2 2 Delete default and pair lock again a Delete the lock from TS touchscreen controller b Perform a factory reset i Remove the battery pack from the lock ii Press the Program button for 5 ...

Page 14: ...the lock is draining the battery Remove the lock from your system Put a new set of batteries in the lock Operate the lock in stand alone mode for a week If the batteries drain within the week the problem resides in the lock If the batteries do not drain the problem may be the smart home controller Call Technical Support The smart home system controller s ping frequency is too high Decrease the pin...

Page 15: ... battery shelf life With alkaline batteries the lock should be operable after years of idle I replaced my batteries less than a year ago and need to replace them again Check your door alignment If the deadbolt makes several unsuccessful attempts to lock or unlock the door it may mean that the door is warped and the latch does not line up correctly with the strike Operating the lock excessively red...

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