HP Engage One Pro User Manual Download

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User Guide

SUMMARY

This guide provides information about components, network connection, power management, security, backing up,

and more.

Summary of Contents for Engage One Pro

Page 1: ...User Guide SUMMARY This guide provides information about components network connection power management security backing up and more ...

Page 2: ...1 Product Notice This guide describes features that are common to most products Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality See http www microsoft com To access the latest user...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ...ry IMPORTANT Indicates information considered important but not hazard related for example messages related to property damage Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software Also contains essential information to explain a concept or to complete a task NOTE Contains additional information to emphasize or supp...

Page 6: ...vi About this guide ...

Page 7: ...ing a security cable on the Engage One Pro 9 2 Hardware setup 10 Tools needed 10 Warnings and cautions 10 Accessing and routing cables to the column hub 10 Removing the door on the Performance stand 11 Removing the door on the Pro stand 11 Removing the cover from the Vertical stand 12 Configuring the fanless hub powered serial ports 12 Mounting the Engage One Pro to a countertop 13 Installing a sl...

Page 8: ...lity 27 HP and accessibility 27 Finding the technology tools you need 27 The HP commitment 27 International Association of Accessibility Professionals IAAP 28 Finding the best assistive technology 28 Assessing your needs 28 Accessibility for HP products 28 Standards and legislation 29 Standards 29 Mandate 376 EN 301 549 29 Web Content Accessibility Guidelines WCAG 29 Legislation and regulations 30...

Page 9: ...the model Landscape orientation Portrait orientation The Engage One Pro is designed for long term deployment within general retail hospitality and other markets It includes the following features Integrated All in One AiO form factor available in landscape or portrait orientation Display panel wide aspect ratio FHD 1920 1080 resolution antiglare antismudge in the following sizes Standard features ...

Page 10: ...stand height adjustable and tilt Pro stand tilt Vertical stand tilt Three available hubs Fanless hub Column hub VESA hub Major HP peripherals Magnetic strip reader MSR integrated into the head unit as configure to order LCD customer facing display CFD 2D barcode scanner Biometric fingerprint reader NFC authentication Integrated features To identify the computer features use this illustration and t...

Page 11: ...r facing display CFD 3 Display panel 8 Integrated magnetic stripe reader MSR 4 Fingerprint reader 9 Optional USB interface barcode scanner 5 Stand 10 Internal column hub NOTE You can configure the head unit in either landscape or portrait orientation Stand options To identify the available stands use this illustration and table Stand options 3 ...

Page 12: ...eatures 1 RJ 45 network jack 7 Power connector 2 USB Type C powered port 27W 8 Powered USB 12 V port 3 USB SuperSpeed ports 4 9 Powered USB 12 V port 4 Powered serial port 10 Powered USB 24 V port 5 Powered serial port 11 Cash drawer jack 6 USB powered port 140 W IMPORTANT Use only with a HP provided USB cable that is rated at a minimum of 140 W IMPORTANT To avoid damage to the computer do not plu...

Page 13: ...charging port 27 W 3 Powered USB 24 V port 6 USB SuperSpeed ports 3 Column hub components To identify the column hub features use this illustration and table Table 1 5 Identifying the column hub features Features 1 RJ 45 network jack 5 Powered USB 12 V port 2 USB Type C powered port 27 W 6 Power connector Column hub components 5 ...

Page 14: ...ess hub power button The power button is located on the underside of the hub The head unit controls the fanless hub When the head unit is turned off the hub is turned off and power is not available from the hub ports The exception is the hub USB port that connects to the head unit That port remains powered so that it can continue to communicate with the head unit and allow the hub to turn back on ...

Page 15: ...The stands offer various tilt and height adjustment options Tilting the head unit on a vertical stand You can tilt the computer head if needed for servicing Tilting the head unit on a Pro stand You can tilt the computer head if needed for servicing Adjusting the head unit on a performance stand You can tilt and adjust the height of the computer head mounted to a performance stand Adjusting the hea...

Page 16: ...stomer service for assistance Fanless hub serial number location Each hub has a unique serial number and a product ID number that is located on the exterior of the hub Keep these numbers available when you contact customer service for assistance Regulatory information is located in the base plate or wall mount Install the base plate or wall mount back after disassembly 8 Chapter 1 Computer feature...

Page 17: ... 2 Insert the security cable lock into the slot and then use the key to lock it Installing a security cable on the Engage One Pro NOTE The security cable is sold separately as an aftermarket option kit only 1 Remove the screw from the bottom of the column 1 2 Attach the security cable extension to the bottom of the column using the tamper resistant screw 2 included with the security cable extensio...

Page 18: ...afety do not place anything on power cords or cables Arrange them so that no one can accidentally step on or trip over them Do not pull on a cord or cable When unplugging from the AC outlet grasp the cord by the plug To reduce the risk of serious injury read the Safety Comfort Guide It describes proper workstation setup and provides guidelines for posture and work habits that increase your comfort...

Page 19: ... and illustration 1 Loosen the captive screw 1 2 Slide the door up 2 and then remove it from the stand 3 Removing the door on the Pro stand To remove the Pro stand door use this procedure and illustration 1 Loosen the captive screw 1 2 Lift the stand door up 2 and then remove it from the stand 3 Accessing and routing cables to the column hub 11 ...

Page 20: ... 4 Lift the head unit and stand cover assembly off the stand Configuring the fanless hub powered serial ports You can configure the serial ports as standard unpowered serial ports or powered serial ports Some devices use a powered serial port If the serial port is configured as a powered port devices that support a powered serial interface do not require an external power source To configure the p...

Page 21: ... to the internal components of the computer 3 Loosen the captive Torx screw on the voltage switch cover on the underside of the hub 1 and then use the inset 2 to remove the cover 3 4 Adjust the voltage select switch behind each serial port to the setting that you want 5 Install the voltage switch cover onto the hub 6 Reconnect the hub power cord and peripheral devices Mounting the Engage One Pro t...

Page 22: ...ting bracket 1 and connect the cables to the computer 2 Insert the mounting bracket at the bottom of the stand 3 and then secure it by tightening the thumbscrew 4 2 Route the cables through the hole in the mounting surface and then place the column over the hole 3 Position the bottom fastener based on the thickness of your mounting surface One side is for thick countertops and one side is for thin...

Page 23: ...e mounting to can use this size screw 1 Turn off the computer properly through the operating system and turn off any external devices 2 Disconnect the power cord NOTE Regardless of the power state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoi...

Page 24: ...5 Remove the two screws 1 and then separate the stand from the head unit 2 6 Insert the slim VESA mount bracket into the head unit 1 and then tighten the two captive screws 2 16 Chapter 2 Hardware setup ...

Page 25: ...dure and illustration 1 Turn off the computer properly through the operating system and turn off any external devices 2 Disconnect the power cord NOTE Regardless of the power state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the ...

Page 26: ...able 2 and the USB power cord 3 from the head unit 5 Remove the two screws 1 and then separate the stand from the head unit 2 6 Remove the Phillips screw that secures the back plate to the head unit 1 18 Chapter 2 Hardware setup ...

Page 27: ...ttom of the head unit 2 and then lift the back plate off the head unit 3 8 Loosen the two captive screws that secure the CFD insert 1 and then remove the insert from the top of the head unit 2 Installing the customer facing display CFD 19 ...

Page 28: ...on the CFD into the slot in the head unit 1 and then tighten the two Phillips screws 2 10 Replace the back plate 11 Install the stand to the head unit connect the cables and replace the cable cover 20 Chapter 2 Hardware setup ...

Page 29: ...calibration tool to run To calibrate the touch module in Windows 10 Professional and Windows 10 IoT Enterprise for Retail 1 Open Control Panel You can type Control Panel in the Search box to access it 2 In Control Panel type calibrate in the Search box Under Tablet PC Settings tap the Calibrate the screen for pen or touch input link In the Tablet PC Settings dialog box tap the Calibrate button and...

Page 30: ...wn To install updates 1 Open Windows Explorer and navigate to where you saved HP Firmware Installer 2 Double click HPFirmwareInstaller exe and then select OK 3 Verify that updates are available select which updates to install and then select Install TIP You must be connected to the internet for new updates to download to HP Firmware Installer 4 Select one of the following Shut down now Installs th...

Page 31: ...us operating guidelines still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Turn off the computer before you do either of the following tasks Wipe the exterior of the computer with a soft damp cloth as need...

Page 32: ...ad of harmful bacteria and viruses Cleaning your computer with a disinfectant The World Health Organization WHO recommends cleaning surfaces followed by disinfection as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your computer on page 23 you might...

Page 33: ...r Do not use any vinegar based solutions Apply the cleaner with a soft lint free cloth Avoid using gritty cloths Always dampen the cloth and then clean the sensor Be sure to spray the cleaning liquid onto the cloth not the sensor so that drips do not seep inside the display or stain the bezel MSR maintenance To clean the MSR magnetic strip reader swipe a standard cleaning card through the MSR a co...

Page 34: ...to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling com...

Page 35: ...n produce and market products and services that can be effectively used by everyone including people with disabilities either on a stand alone basis or with appropriate assistive devices To achieve that goal this Accessibility Policy establishes seven key objectives to guide HP actions All HP managers and employees are expected to support these objectives and their implementation in accordance wit...

Page 36: ...se Assessing your needs Technology can unleash your potential Assistive technology removes barriers and helps you create independence at home at work and in the community Assistive technology AT helps increase maintain and improve the functional capabilities of electronic and information technology You can choose from many AT products Your AT assessment should allow you to evaluate several product...

Page 37: ...rmation and applications computers telecommunications products video and multimedia and self contained closed products Mandate 376 EN 301 549 The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public procurement of ICT products The standard specifies the accessibility requirements applicable to ICT products and services with a description of the test pro...

Page 38: ... for information or contacts you encounter on the Internet Listing on this page does not imply endorsement by HP Organizations These organizations are a few of the many that provide information about disabilities and age related limitations American Association of People with Disabilities AAPD The Association of Assistive Technology Act Programs ATAP Hearing Loss Association of America HLAA Inform...

Page 39: ...limitations Our contact webform HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities NOTE Support is in English only Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products Use TRS VRS WebCapTel to call 877 656 7058 Mond...

Page 40: ...able on Engage One Pro 9 security cable on the fanless hub 9 installing customer facing display 17 slim VESA mount 15 installing updates 22 integrated features 2 International Association of Accessibility Professionals 28 M maintenance MSR 25 touch screen 25 mount Engage One Pro to a countertop 13 MSR maintenance 25 P power button Engage One Pro 6 fanless hub 6 R removing Performance stand door 11...

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