Partner PT-5900 Service Manual Download

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All in one POS Terminal
PT-5900
Service Manual

Summary of Contents for PT-5900

Page 1: ...All in one POS Terminal PT 5900 Service Manual...

Page 2: ......

Page 3: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is n...

Page 4: ...ility Chapter 3 Installing Drivers and Software This chapter provides information for installing drivers Chapter 4 Locating the Problem Refer to this chapter to locate the failing part or cause of the...

Page 5: ...Configuration 12 ACPI Configuration 13 Storage Configuration 14 SATAII_1 SATAII_2 15 PCIPnP Configuration 16 SuperIO Configuration 17 USB Configuration 18 H W Monitor 19 Boot Settings 20 Boot Settings...

Page 6: ...Inverter connectors 54 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 55 Safety and precautions 55 Before you begin 56 Replacing parts 56 MSR 57 Customer Display 57 HDD 58 Front Cover 60 Heat Sink o...

Page 7: ...gure 2 9 SATAII sub menu 15 Figure 2 10 PCIPnP Configuration sub menu 16 Figure 2 11 SuperIO Configuration sub menu 17 Figure 2 12 USB Configuration sub menu 18 Figure 2 13 H W Monitor sub menu 19 Fig...

Page 8: ...vi...

Page 9: ...described Unpacking the machine on page 1 Checking the package contents on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs t...

Page 10: ...R T E D Identifying components This section describes the parts and connectors on the machine 1 2 4 3 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 Power LED indicator 3 Power...

Page 11: ...3 Rear view 1 2 3 4 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 VFD Customer Display optional Slot 3 Rear Cover 4 Rear Cover Latches...

Page 12: ...I O connectors 6 3 2 1 4 5 7 8 9 10 11 12 13 14 Connector Description 1 DC 12V input connector 2 COM3 port 3 Microphone jack 4 Line Out jack 5 USB port 6 VGA port 7 COM1 port 8 PS 2 port for MSR 9 HD...

Page 13: ...t Settings on page 20 Security Settings on page 22 Exit Menu on page 23 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peri...

Page 14: ...ssage appears Press F2 or DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Select screens Selec...

Page 15: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that optio...

Page 16: ...This screen displays System BIOS Information Processor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by t...

Page 17: ...ing the safe boot up mode will be issue from Boot Failure Guard and provide a BIOS setting Interface to parameter reset correction This item is used to enable disable the feature of Boot Failure Guard...

Page 18: ...Configuration ACPI Configurations Storage Configurations PCIPnP Configurations SuperIO Configurations and USB Configurations ASRock Instant Flash This item is used to execute the BIOS update utility T...

Page 19: ...ogy This item is used to enable disable the Hyper Threading technology Hyper Threading technology allows one processor to work on two separate operations at the same time CPU Configuration Figure 2 5...

Page 20: ...at system memory is dynamically allocated for optimal balance between graphics and system performance DVMT FIXED Memory When set to DVMT FIXED Mode the graphics driver will allocate a fixed amount of...

Page 21: ...tem memory Restore on AC Power Loss This item sets the system status after restore on AC power loss PCI Devices Power On This item is used to enable disable PCI devices to turn on the system PS 2 Keyb...

Page 22: ...14 C H A P T E R 2 B I O S S E T U P SATA Operation Mode This feature allows users to select SATA operation mode Storage Configuration Figure 2 8 Storage Configuration sub menu...

Page 23: ...Off to disable the LBA Large mode Block Multi Sector Transfer Set this item to On will enhance hard disk performance by reading or writing more data during each transfer PIO Mode This item is used to...

Page 24: ...C H A P T E R 2 B I O S S E T U P PCI Latency Timer This item allows you to adjust the PCI Latency Timer of all PCI devices on the PCI bus PCIPnP Configuration Figure 2 10 PCIPnP Configuration sub me...

Page 25: ...his item allows user to select the I O address for the parallel port Parallel Port Mode This item allows user to select the parallel port mode EPP Version This item allows user to select the EPP versi...

Page 26: ...When enabled the BIOS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB USB Keyboard Rem...

Page 27: ...operate in full speed If you set this option as Enabled you will find the items Target CPU Temperature and Target Fan Speed appear to allow you adjusting them Target CPU Temperature This item allows...

Page 28: ...T U P Boot Settings This screen allow you to configure the boot options Figure 2 14 Boot Settings screen 1st Boot Device Set the boot device options to determine the sequence in which the computer ch...

Page 29: ...s item is used to enable disable the boot from onboard LAN function Bootup Num Lock This setting is to set the Num Lock status when the system is powered on Setting to On will turn on the Num Lock key...

Page 30: ...user password User Access Level This item allows you to set the user access rights to the BIOS Setup Utility No Access prevents user access to the BIOS Setup Utility View Only allows the user to view...

Page 31: ...ss Enter to discard any changes that you have made in the Setup Utility When the dialog box appears press OK to discard changes and exit or press Cancel to return to the menu Load BIOS Defaults This o...

Page 32: ...efaults for all appropriate items in the Setup Utility The AHCI defaults place demands on the system that may be greater than the performance level of the components and set the SATA mode to AHCI Foll...

Page 33: ...river on the page 28 VIAAudio Driver on the page 30 LAN Driver on the page 32 Touch Screen Driver on the page 34 Setting COM ports on the page 39 Driver auto installation Use an external CD ROM drive...

Page 34: ...Utility updates the Windows XP 2000 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folde...

Page 35: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 36: ...cs Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel Win2K_XP folder 2 Double click the executable file The...

Page 37: ...29 4 Read the License Agreement then click Yes to begin installation 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 38: ...VIA Audio Driver Refer to the following to install the VIA Vinyl Audio Driver 1 Browse to the DRIVER SOUND VIA folder 2 Double click SETUP exe The following screen appears 3 Select Install Update and...

Page 39: ...31 5 Click Next to continue 6 Click Next to continue...

Page 40: ...I want to restart my computer now and then click Finish LAN Driver The network driver support Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek folder 2...

Page 41: ...33 3 Click Install to begin installation 4 When installation is completed click Finish...

Page 42: ...uch Screen Driver Refer to the following to install the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Ch...

Page 43: ...35 4 System will give you a warning click Ok to continue 5 Check the box for None and then click Next to continue 6 Uncheck the box for Support Mulit Monitor System and then click Next to continue...

Page 44: ...36 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 7 Click Next to continue 8 Click Next to continue...

Page 45: ...rating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application 1 Launch the TouchKit application from the Windows desktop by clicking on Start Programs To...

Page 46: ...S O F T W A R E 3 Click the 4 Points Calibrattion button 4 Use your finger to touch the blinking X Symbol on the screen until stop blinking 5 Click OK to complate the 4 points calibration You may als...

Page 47: ...3 COM4 COM5 ports the drivers must be installed first Follow these instructions to install drivers 1 Browse to the DRIVER USB to Serial COM port 2 Double click PL2303 Driver exe The following screen a...

Page 48: ...I V E R S A N D S O F T W A R E 4 Click Finish to close 5 Go to Start Control Panel System Hardware tab Device Manager 6 Right click on Universal Serial Bus controllers and select Scan for hardware c...

Page 49: ...41 7 When Found New Hardware Wizard appears check Yes now and every time I connect a device and then click Next to continue 8 Check Install the software automatically and then click Next to continue...

Page 50: ...e Anyway Step7 to Step9 need to repeat three times 10 Next browse to the DRIVER Com_Setting Double click Com_Setting msi to install Partner Com port Manager Click Next to continue NOTE Partner Comport...

Page 51: ...43 11 Click Next to continue 12 Click Next to continue...

Page 52: ...44 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 13 Click Close to complete the installation 14 Go to Start All programs Partner Comport Manager Com_setting...

Page 53: ...45 15 When the following screen appears Click Start and then restart the system...

Page 54: ...46 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E...

Page 55: ...he page 49 Boot symptoms on the page 49 Mainboard jumper on the page 50 Mainboard connectors on the page 51 Power Board jumpers on the page 52 Power Board connectors on the page 53 Inverter connectors...

Page 56: ...1 Reseat the LCD cable 2 Replace the inverter cables 3 Replace the LCD panel 4 Replace the mainboard Touch screen symptoms Symptom Corrective Procedure Touchscreen does not function No virtual mouse C...

Page 57: ...does not function 1 Check that the USB device is detected in Windows Device Manager 2 Reinstall the USB device driver 3 Replace the mainboard Peripheral device symptoms Symptom Corrective Procedure U...

Page 58: ...50 C H A P T E R 4 L O C AT I N G T H E P R O B L E M Mainboard jumper CLRCMOS1 Figure 4 1 PT 5900 mainboard jumper Jumper Setting Description CLRCMOS1 Open Default Normal Close Clear CMOS...

Page 59: ...ctors Mainboard connectors connector to LCD panel and inverter connector to MSR connector to SATA HDD connector to power board connector to power board connector to power board connector to power butt...

Page 60: ...T H E P R O B L E M Power Board jumpers J1 J2 Figure 4 3 PT 5900 power board jumpers Jumper Setting Description J1 Open COM3 Power 0V 1 2 COM3 Power 5V 3 4 COM3 Power 12V J2 Open COM4 Power 0V 1 2 COM...

Page 61: ...900 power board connectors connector to COM3 port connector to touch panel connector to customer display connector to COM4 port connector to HDD power connector to mainboard connector to mainboard con...

Page 62: ...54 C H A P T E R 4 L O C AT I N G T H E P R O B L E M Figure 4 5 Inverter connectors Inverter connectors connector to mainboard connector to LCD connector to LCD...

Page 63: ...68 Only qualified personnel should perform repairs on the PT 5900 Damage due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit...

Page 64: ...prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle...

Page 65: ...57 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display...

Page 66: ...58 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s HDD 1 Rotate the LCD screen forward 2 Open the rear cover latches 3 Remove the rear cover...

Page 67: ...59 4 Remove the two screws 5 Remove the hard drive tray 6 Disconnect the power cable and SATA cable from the hard drive 7 Remove the four screws 8 Remove the hard drive out from the tray...

Page 68: ...L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s Front Cover 1 Rotate the LCD screen forward 2 Open the rear cover latches 3 Remove the rear cover 4 Disconnect the power cable and SATA c...

Page 69: ...61 5 Remove four screws from the rear cover 6 Rotate the LCD screen upward 7 Remove two screws from the bottom of the rear cover 8 Position the PT 5900 as shown 9 Remove the front cover...

Page 70: ...al Before proceeding remove the following FRUs Front Cover on page 60 1 Remove five screws from the het sink 2 Remove the heat sink CAUTION To avoid the heat sink clearance issue When you replace the...

Page 71: ...et 2 Remove the speaker bracket Speaker Before proceeding remove the following FRUs Front Cover on page 60 Speaker Bracket on page 63 1 Remove two screws 2 Remove the speaker Power Button Before proce...

Page 72: ...1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs Front Cover on page 60 Heat Sink optional on page 62 1 Open the hock 2 Pull out the battery COM Port...

Page 73: ...eat Sink optional on page 62 COM Port on page 64 1 Disconnect all cables from the mainboard 2 Remove four screws 3 Remove the mainboard CAUTION To avoid the thermal issue When you replace the mainboar...

Page 74: ...optional on page 62 COM Port on page 64 Speaker Bracket on page 63 1 Disconnect all cables from the power board 2 Remove four screws 3 Remove the power board I O Shield Before proceeding remove the fo...

Page 75: ...0 Heat Sink optional on page 62 COM Port on page 64 Mainboard on page 65 1 Remove five screws 2 Remove the inverter cover 3 Remove three screws 4 Remove all cables from the inverter 5 Remove the inver...

Page 76: ...cover away at the sides 3 Remove the panel bracket Waterproof Seal Touch Panel Touch Cover LCD Panel Before proceeding remove the following FRUs Front Cover on page 60 Heat Sink optional on page 62 CO...

Page 77: ...69 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts...

Page 78: ...70 A P P E N D I X Figure 6 2 Exploded peripheral parts...

Page 79: ...ock Button R 25003500B0136 32 Bace Cover 25000500J0111 33 Arm Bracket 21002500M0006 NO DESCRIPTION ITEM NO 34 Rubber Feet 2509030503011 12 VFD Module 12 1 VFD Bracket 21004500N2005 12 2 Hinge Bracket...

Page 80: ...rts 1 DB 15 VGA Port 1 DB 25 for LPT Port 1 PS 2 Keyboard Port 1 PS2 Mouse Port 1 RJ 45 LAN Port with activity link and Speed LEDs 3 Audio Ports 1 Line in 1 Line out 1 MIC in 4 USB 2 0 Ports 1 DC 12V...

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