Chamberlain 8355W Manual Download

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Wi-Fi

Garage Door Openers

Belt Drive Models - 8355W 8355W-267

Chain Drive Models - 8360W 8360WL 8360WLB 8365W 8365W-267

FOR RESIDENTIAL USE ONLY

•

Please read this manual and the safety materials carefully!

•

The door WILL NOT CLOSE unless the Protector System

connected and properly aligned.

•

Periodic checks of the garage door opener are required to
ensure safe operation.

•

This garage door opener is ONLY compatible with myQ

and S 2.0

accessories.

•

DO NOT install on a one-piece door if using devices or
features providing unattended close. Unattended devices
and features are to be used ONLY with sectional doors.

•

Attach warning labels to the location indicated on label.

LiftMaster
300 Windsor Drive
Oak Brook, IL 60523

Summary of Contents for 8355W

Page 1: ...nnected and properly aligned Periodic checks of the garage door opener are required to ensure safe operation This garage door opener is ONLY compatible with myQ and Security 2 0 accessories DO NOT install on a one piece door if using devices or features providing unattended close Unattended devices and features are to be used ONLY with sectional doors Attach warning labels to the location indicate...

Page 2: ...y 9 Models 8355W and 8355W 267 9 Models 8360W 8360WL 8360WLB 8365W and 8365W 267 11 Installation 12 Install the Door Control 20 Install the Protector System 22 Power 26 Adjustments 28 Battery Backup 31 Operation 33 Maintenance 42 Troubleshooting 43 Accessories 45 Warranty 46 Repair Parts 47 Models 8355W and 8355W 267 47 Models 8360W 8360WL and 8360WLB 49 Models 8365W and 8365W 267 51 ...

Page 3: ...arnings carefully Mechanical Electrical When you see this Signal Word on the following pages it will alert you to the possibility of damage to your garage door and or the garage door opener if you do not comply with the cautionary statements that accompany it Read them carefully WARNING This product can expose you to chemicals including lead which are known to the State of California to cause canc...

Page 4: ...an if garage door binds sticks or is out of balance An unbalanced garage door may NOT reverse when required NEVER try to loosen move or adjust garage door door springs cables pulleys brackets or their hardware ALL of which are under EXTREME tension Disable ALL locks and remove ALL ropes connected to garage door BEFORE installation and operating garage door opener to avoid entanglement DO NOT insta...

Page 5: ...5 Preparation Tools Needed 3 16 5 32 5 16 7 16 1 2 5 8 9 16 1 4 7 16 ...

Page 6: ...r opener J Sprocket cover with hex screws K Belt L Door control M White and red white wire N The Protector System Safety reversing sensors with white and white black wire attached Sending senor 1 receiving sensor 1 and safety sensor brackets 2 O Safety labels and literature P Rail grease SECURITY 2 0 ACCESSORIES 882LMW Multi Function Door Control 893LM Remote Control Hardware INSTALLATION Hex Bolt...

Page 7: ... door opener J Sprocket cover K Chain L Door control M White and red white wire N The Protector System Safety reversing sensors with white and white black wire attached Sending senor 1 receiving sensor 1 and safety sensor brackets 2 O Safety labels and literature P Rail grease Q Battery SECURITY 2 0 ACCESSORIES 886LMW Motion Detecting Control Panel 893LM Remote Control Hardware INSTALLATION Hex Bo...

Page 8: ...rage door opener J Sprocket cover K Chain L Door control M White and red white wire N The Protector System Safety reversing sensors with white and white black wire attached Sending Sensor 1 Receiving Sensor 1 and Safety Sensor Brackets 2 O Safety labels and literature P Rail grease SECURITY 2 0 ACCESSORIES 882LMW Multi Function Door Control 893LM Remote Control Hardware Installation Door Control H...

Page 9: ...r opener on the packing material to prevent scratching 1 Remove bolt and lock nut from the top of the garage door opener 2 Align the rail and the styrofoam over the sprocket Cut the tape from the rail belt and styrofoam 3 Fasten the rail with the previously removed washered bolt and lock nut 4 Position the belt around the garage door opener sprocket 5 Attach the sprocket cover over the garage door...

Page 10: ...iver tip into one of the nut ring slots and brace it firmly against the trolley 3 Tighten the spring trolley nut with an adjustable wrench or a 7 16 open end wrench about a quarter turn until the spring releases and snaps the nut ring against the trolley This sets the spring to optimum belt tension Spring Trolley Nut To motor unit Nut ring slot Nut Ring Nut Ring AFTER RELEASE 1 1 4 3 18 cm BEFORE ...

Page 11: ...l and the styrofoam over the sprocket Cut the tape from the rail chain and styrofoam 3 Fasten the rail with the previously removed bolts 4 Position the chain around the garage door opener sprocket 5 Install the sprocket cover by squeezing the sides and inserting the tabs into the slots on the garage door opener Washered Bolt 5 16 18 x 1 2 Mounted in the garage door opener Washered Bolt 5 16 18 x 1...

Page 12: ...void accidental release 7 NEVER connect garage door opener to power source until instructed to do so 8 NEVER wear watches rings or loose clothing while installing or servicing opener They could be caught in garage door or opener mechanisms 9 Install wall mounted garage door control within sight of the garage door out of reach of small children at a minimum height of 5 feet 1 5 m above floors landi...

Page 13: ... onto the header wall above the door You can fasten the header bracket within 4 feet 1 22 m of the left or right of the door center only if a torsion spring or center bearing plate is in the way or you can attach it to the ceiling when clearance is minimal It may be mounted on the wall upside down if necessary to gain approximately 1 2 1 cm If you need to install the header bracket on a 2x4 on wal...

Page 14: ...n the bracket securely to a structural support with lag screws Wall Mount Optional Mounting Holes Vertical Centerline of Garage Door Header Wall Header Bracket 2x4 Structural Support Door Spring Garage Door Highest Point of Garage Door Travel Horizontal Line Lag Screw 5 16 9 x 1 5 8 OPTION B CEILING INSTALLATION 1 Extend the vertical centerline onto the ceiling as shown 2 Center the bracket on the...

Page 15: ...ge to garage door rest garage door opener rail on 2x4 placed on top section of door 1 Remove the packing material and lift the garage door opener onto a ladder 2 Fully open the door and place a 2x4 laid flat under the rail A 2x4 is ideal for setting the distance between the rail and the door If the ladder is not tall enough you will need help at this point If the door hits the trolley when it is r...

Page 16: ...tor unit to the structural support 2 Cut both pieces of the hanging bracket to required lengths 3 Drill 3 16 pilot holes in the structural supports 4 Attach one end of each bracket to a support with 5 16 18 x 1 7 8 lag screws not provided 5 Fasten the opener to the hanging brackets with 5 16 18 x 7 8 hex bolts lock washers and nuts 6 Check to make sure the rail is centered over the door or in line...

Page 17: ...Y when garage door is CLOSED Weak or broken springs or unbalanced door could result in an open door falling rapidly and or unexpectedly NEVER use emergency release handle unless garage doorway is clear of persons and obstructions NEVER use handle to pull door open or closed If rope knot becomes untied you could fall 1 Insert one end of the emergency release rope through the handle Make sure that N...

Page 18: ...ket 2 4 5 10 cm below the top edge of the door OR directly below any structural support across the top of the door 3 Mark drill holes and install as follows depending on your door s construction Metal or light weight doors using a vertical angle iron brace between the door panel support and the door bracket Drill 3 16 fastening holes Secure the door bracket using the two self threading screws Figu...

Page 19: ...es as far apart as possible and attach using the bolts nuts and lock washers NOTE If the holes do not line up reverse the straight door arm Select two aligned holes as far apart as possible and attach using the bolts nuts and lock washers 5 Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal The trolley will re engage automatically when the g...

Page 20: ... out of reach of small children at a minimum height of 5 feet 1 5 m above floors landings steps or any other adjacent walking surface and away from ALL moving parts of door For gang box installations it is not necessary to drill holes or install the drywall anchors Use the existing holes in the gang box NOTE Your product may look different than the illustrations HARDWARE Screw 6AB x 1 2 Drywall An...

Page 21: ...or pre wired installations Do not pierce the wire with the staple as this may cause a short or an open circuit 2 Strip 7 16 11 mm of insulation from the end of the wire near the garage door opener 3 Connect the wire to the red and white terminals on the garage door opener To insert or release wires from the terminal push in the tab with screwdriver tip 7 16 11 mm 2 3 1 Staple WHITE RED WHITE GREY ...

Page 22: ... position and the garage door opener lights will flash 10 times NOTE For energy efficiency the garage door opener will enter sleep mode when the door is fully closed The sleep mode shuts the garage door opener down until activated The sleep mode is sequenced with the garage door opener lights as the lights turns off the sensor LEDs will turn off and whenever the garage door opener lights turn on t...

Page 23: ... the sensor bracket No more than 6 15 cm Carriage Bolt 1 4 20 x 1 2 Wing Nut 1 4 20 1 2 3 OPTION B WALL INSTALLATION If additional clearance is needed an extension bracket not provided or wood blocks can be used Make sure each bracket has the same amount of clearance so they will align correctly 1 Position the sensor bracket against the wall with the curved arms facing the door Make sure there is ...

Page 24: ...Wall Not provided 1 2 Carriage Bolt 1 4 20 x 1 2 Wing Nut 1 4 20 3 4 2 Wire the Safety Reversing Sensors PRE WIRED INSTALLATIONS If your garage already has wires installed for the safety reversing sensors see page 25 HARDWARE Insulated Staple Not Shown OPTION A INSTALLATION WITHOUT PRE WIRING 1 Run the wire from both sensors to the garage door opener Attach the wire to the wall and ceiling with st...

Page 25: ... black wire would connect to the purple wire 4 At the garage door opener strip 7 16 11 mm of insulation from each end of the wires previously chosen for the safety reversing sensors Twist the like colored wires together 5 Insert the wires connected to the white safety sensor wires to the white terminal on the garage door opener Insert the wires that are connected to the white black safety sensor w...

Page 26: ...tlet If the plug doesn t fit into your outlet contact a qualified electrician to install the proper outlet THERE ARE TWO OPTIONS FOR CONNECTING POWER OPTION A TYPICAL WIRING 1 Plug in the garage door opener into a grounded outlet 2 DO NOT run garage door opener at this time TYPICAL WIRING OPTION B PERMANENT WIRING If permanent wiring is required by your local code refer to the following procedure ...

Page 27: ...ctly Green LED Amber LED If the receiving sensor is in direct sunlight switch it with sending sensor so it is on the opposite side of the door invisible light beam SENDING SENSOR RECEIVING SENSOR IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING 1 Make sure there is power to the garage door opener 2 Make sure the sensor wire is not shorted broken 3 Make sure the sensor has been wired correctly...

Page 28: ...ully open door provides adequate clearance Your garage door opener is designed with electronic controls to make setup and adjustments easy The adjustments allow you to program where the door will stop in the open UP and close DOWN position The electronic controls sense the amount of force required to open and close the door The force is adjusted automatically when you program the travel UP Open DO...

Page 29: ...he DOWN button until the door is in the desired DOWN position 5 Once the door is in the desired DOWN position press and release the Adjustment Button The garage door opener lights will flash twice and the UP Button will begin to flash 6 Press and release the UP Button When the door travels to the programmed UP position the DOWN Button will begin to flash 7 Press and release the DOWN Button The doo...

Page 30: ...to insure all steps were followed 2 Refer to Adjustment Step 1 and and set the down limit closer to the garage floor NOTE On a sectional door make sure adjustments do not force the door arm beyond a straight up and down position 3 Repeat the Safety Reversal test If the test continues to fail call a trained door systems technician 1 2 3 Test the Protector System Without a properly installed safety ...

Page 31: ...partment with the terminals facing out 4 Connect red and black wires from the garage door opener to the corresponding terminals on the battery 5 Replace the battery cover 6 Plug in the garage door opener 7 Wait for the green Battery Status LED to start flashing before proceeding to test the battery Battery Status LED If applicable 2 Test the Battery 1 Unplug the garage door opener The battery stat...

Page 32: ...ry backup mode the Automatic Garage Door Lock will unlock when the garage door is opened and will remain disabled until power is restored If applicable Battery Status LED GREEN LED All systems are normal A solid green LED light indicates the battery is fully charged A flashing green LED indicates the battery is being charged ORANGE LED The garage door opener has lost power and is in battery backup...

Page 33: ...u could fall 9 After ANY adjustments are made the safety reversal system MUST be tested 10 Safety reversal system MUST be tested every month Garage door MUST reverse on contact with 1 1 2 3 8 cm high object or a 2x4 laid flat on the floor Failure to adjust the garage door opener properly increases the risk of SEVERE INJURY or DEATH 11 ALWAYS KEEP GARAGE DOOR PROPERLY BALANCED see page 4 An imprope...

Page 34: ... on the sensor LEDs will light The garage door opener will not go into the sleep mode until the garage door opener has completed 5 cycles upon power up LIGHTS The garage door opener light bulbs will turn on when the opener is initially plugged in power is restored after interruption or when the garage door opener is activated The lights will turn off automatically after 4 1 2 minutes An incandesce...

Page 35: ...est network myQ serial number located on the garage door opener DOWNLOAD THE myQ APP TO SET UP AN ACCOUNT AND CONNECT Open and close your door get alerts and set schedules from anywhere Connected smart garage door openers also receive software updates to ensure the opener has the latest operational features 1 Download the myQ App 2 Set up an account and connect For more information on connecting y...

Page 36: ... lights when the door is in motion The following features are accessible by lifting up the push bar LEARN A DEVICE Any compatible remote controls wireless keyless entry Wi Fi garage door openers or myQ accessories can be programmed to the garage door opener by pressing the LEARN button on the door control LOCK The LOCK feature is designed to prevent activation of the garage door opener from remote...

Page 37: ...ndicated by the number of flashes Number of times garage door opener lights flash Time the garage door opener light stays on 1 1 1 2 Minutes 2 2 1 2 Minutes 3 3 1 2 Minutes 4 4 1 2 Minutes To cycle through the time intervals repeat the step above Approximately 10 seconds LIGHT FEATURE Default is Active Deactivate Press and hold the LIGHT button until the garage door opener lights turn on then off ...

Page 38: ...ies can be programmed to the garage door opener by pressing the LEARN button on the Motion Detecting Control Panel see page 40 LOCK The LOCK feature is designed to prevent activation of the garage door opener from remote controls while still allowing activation from the door control and keyless entry This feature is useful for added peace of mind when the home is empty i e vacation AUTOMATIC LIGHT...

Page 39: ...ts flash Time the garage door opener light stays on 1 1 1 2 Minutes 2 2 1 2 Minutes 3 3 1 2 Minutes 4 4 1 2 Minutes To cycle through the time intervals repeat the step above Approximately 10 seconds LIGHT FEATURE Default is Active Deactivate Press and hold the LIGHT button until the garage door opener lights turn on then off again Activate Start with the garage door opener lights on Press and hold...

Page 40: ... keyless entry devices If programming is unsuccessful program the remote using the learn button LEARN button Command LED Mulrti Function Door Control Motion Detecting Control Panel 1 OR OR PIN 4GHI 5JKL 7PRS 8TUV 9WXY 0QZ ENTER 0 QZ ENTER 6MNO 2 LEARN button Command LED TO ADD REPROGRAM OR CHANGE A REMOTE CONTROL USING THE LEARN BUTTON 1 Press and release the LEARN Button on the garage door opener...

Page 41: ...atically 1 Pull the emergency release handle down and back toward the opener The door can then be raised and lowered manually as often as necessary 2 To disengage the lockout feature pull the handle straight down The trolley will reconnect on the next UP or DOWN operation either manually or by using the door control or remote control TO MANUALLY DISENGAGE AUTOMATIC GARAGE DOOR LOCK MODEL 841LM 1 T...

Page 42: ...his device has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules and Industry Canada ICES standard These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with t...

Page 43: ...sensors to ensure both LEDs are steady and not flickering Make sure nothing is hanging or mounted on the door that would interrupt the sensor s path while closing 1 5 Door moves 6 8 15 20 cm stops or reverses Manually open and close the door Check for binding or obstructions such as a broken spring or door lock correct as needed Check wiring connections at travel module and at the logic board Repl...

Page 44: ...ivated See page 35 to activate Wi Fi LEARN mode Cannot connect garage door opener to home Wi Fi network Ensure the myQ Serial number was entered correctly and try again The myQ characters are between A F and 0 9 only Weak Wi Fi signal in the garage Ensure the Wi Fi signal is reaching the garage see page 4 or visit LiftMaster com Customer Support for more information My door will not close and the ...

Page 45: ...Parking Assist Laser enables homeowners to precisely park vehicles in the garage 819LMB myQ Home Bridge Add Apple HomeKit compatibility to your myQ enabled garage door opener Use Siri to open close and check the status of your door Apple is a trademark of Apple Inc registered in the U S and other countries HomeKit is a trademark of Apple Inc 374UT Mini Universal Remote Control The Mini Universal R...

Page 46: ...Defective parts will be repaired or replaced with new or factory rebuilt parts at Seller s sole option You are responsible for any costs incurred in removing and or reinstalling the product or any component ALL IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE APPLICABLE LIMI...

Page 47: ... 4 5 7 6 2 ACCESSORIES Description Part Number 1 Multi functioncontrol panel 882LMW 2 3 buttonremotecontrol 893LM 2 1 INSTALLATION PARTS Description Part Number 1 Curveddoorarm 041B0035B 2 Doorbracket withclevis pinandfastener 041A5047 1 3 Emergency releaseropeandhandle 041A2828 4 Headerbracket withclevis pinandfastener 041A4353 1 5 Remotecontrol visorclip K029B0137 6 Safety sensorbracket 041A5266...

Page 48: ...n Part Number 1 Sprocket cover 041A4371 2 Gearandsprocket 041A4885 5 3 Endpanels 041A7756 1 4 Light Lens 041A7562 5 Light socket 041C0279 6 Capacitor 030B0532 7 Capacitorbracket K012A0373 8 Cover 041D8260 9 MotorwithTravel Module 041A7442 10 Travel module 041D7742 7 11 EndPanel 041D8198 12 Logic board 050ACTWF ...

Page 49: ...IES Description Part Number 1 Motiondetectingcontrol panel 886LMW 2 3 buttonremotecontrol 893LM 1 2 INSTALLATION PARTS Description Part Number 1 Curveddoorarm 041B0035B 2 Doorbracket withclevis pinandfastener 041A5047 3 Emergency releaseropeandhandle 041A2828 4 Headerbracket withclevis pinandfastener 041A4353 5 Remotecontrol visorclip K029B0137 6 Safety sensorbracket 041A5266 3 7 Safety sensorkit ...

Page 50: ...ket Cover 041B5348 2 2 EndPanel 041A7618 3 Light Lens 041A7562 4 Light socket 041C0279 5 Transformer 041A7635 6 Cover 041 0133 000 7 Motorwithtravel module 041D8006 1 8 Travel Module 041D8071 4 9 EndPanel 041D0233 3 10 ReceiverLogic Board 050DCTB 11 BackupBattery 485LM Not Shown WireHarness 041B7610 1 Terminal block 041A3150 Linecord 041B4245 1 ...

Page 51: ... 5 6 2 ACCESSORIES Description Part Number 1 Multi functioncontrol panel 882LMW 2 3 buttonremotecontrol 893LM 2 1 INSTALLATION PARTS Description Part Number 1 Curveddoorarm 041B0035B 2 Doorbracket withclevis pinandfastener 041A5047 3 Emergency releaseropeandhandle 041A2828 4 Headerbracket withclevis pinandfastener 041A4353 5 Remotecontrol visorclip K029B0137 6 Safety sensorbracket 041A5266 3 7 Saf...

Page 52: ... withall labels 041A8393 5 Light socket 041C0279 6 Light lens K108D0079M 7 Capacitor 030B0532 1 8 Capacitorbracket K012A0373 9 Universal motor 041D7440 10 Travel module 041D7742 7 11 Cover 041D8993 12 Logic board 050ACTWF 13 Logic boardendpanel 041D0210 1 Not Shown Linecord 041B4245 1 WireHarness 041D8227 Terminal block 041A3150 CONTACT INFORMATION Use your part number part name or model number to...

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