ZyXEL Communications Prestige 645R-A Series, User Manual, Page: 217 / 251

Prestige 645R-A Series User’s Guide
Troubleshooting A-5
I cannot get a WAN IP address from the ISP.
Chart A-10 Troubleshooting WAN Interface
STEPS CORRECTIVE ACTION
1 The ISP provides the WAN IP address after authenticating you. Authentication may be through
the user name and password, the MAC address or the host name.
2 The username and password apply to PPPoE and PPoA encapsulation only. Make sure that you
have entered the correct
Service Type , User Name and Password (be sure to use the correct
casing). Refer to the WAN Setup chapter (web configurator) or the Internet Access chapter
(SMT).
A.7 Internet Access
I cannot access the Internet.
Chart A-11 Troubleshooting Internet Access
STEPS CORRECTIVE ACTION
1 Make sure the Prestige is turned on and connected to the network.
2 If the DSL LED is off, refer to Section A.1.3 .
3 Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the Internet
Access chapter (SMT).
4 Make sure you entered the correct user name and password.
Internet connection disconnects.
Chart A-12 Troubleshooting Internet Connection
STEPS CORRECTIVE ACTION
1 Check the schedule rules. Refer to the Call Scheduling chapter (SMT).
2 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the WAN
chapter (web configurator) or the Remote Node Configuration chapter (SMT).
3 Contact your ISP.