130
131
Problem
Possible causes
Possible solution
Nano-SIM
card error
The nano-SIM card has
malfunctioned or is damaged.
Take the nano-SIM card to your
service provider for testing.
The nano-SIM card is inserted
improperly.
Insert the nano-SIM card properly.
There is debris on the nano-SIM
card contacts.
Use a soft, dry cloth to clean the
nano-SIM card contacts.
Unable to
connect to
the network
The nano-SIM card is invalid.
Contact your service provider.
You are not within the network’s
service area.
Check the service area with your
service provider.
The signal is poor.
Move to an open space, or if you
are inside a building, move closer
to a window.
Cannot make
outgoing calls
You have activated the Fixed
Dialing Numbers feature.
Disable this feature. See
Phone
calls – Adjusting your call settings –
Using Fixed Dialing Numbers
.
PIN Code
blocked
You have entered an incorrect
PIN code three consecutive
times.
Contact your service provider. If the
service provider provides the nano-
SIM card’s PUK code, use the PUK
code to unlock the nano-SIM card.
Phone crashes,
reboots, freezes,
or cannot be
powered on
Some third-party software is not
compatible with your phone.
Uninstall the software that may be
causing the problem.
Upgrade the phone software.
Reset the phone to factory status.
TROUBLESHOOTING
FOR YOUR SAFETY
For your safety
General safety
Don’t make or receive phone
calls while driving. Never text
while driving.
Don’t use at gas stations.
Keep your phone at least
15 mm (0.6 in.) away from
your ear or body while
making calls.
Your phone may produce a
bright or flashing light.
Small parts may cause
choking.
Don’t dispose of your phone
in a fire.
Your phone can produce a
loud sound.
To prevent possible hearing
damage, do not listen at high
volume levels for long periods.
Avoid contact with anything
magnetic.
Avoid extreme temperatures.
Keep away from pacemakers
and other electronic medical
devices.
Avoid contact with liquids.
Keep your phone dry.
Power off when asked to
in hospitals and medical
facilities.
Do not attempt to
disassemble your phone.
Power off when told to in
aircrafts and airports.
Only use approved
accessories.
Power off when near explosive
materials or liquids.
Don’t rely on your phone for
emergency communications.
Summary of Contents for BLADE X
Page 1: ...1 ZTE Blade X User Guide ...
Page 77: ...150 Notes ...