Zoom CableModem User Manual Download

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U S E R ’ S M A N U A L

CableModem

Zoom

External Modem

with Ethernet & USB Interfaces

Summary of Contents for CableModem

Page 1: ...U S E R S M A N U A L CableModem Zoom External Modem with Ethernet USB Interfaces ...

Page 2: ...2 CONFIGURING YOUR BROWSER 17 INTERNET EXPLORER 4 0 17 INTERNET EXPLORER 5 X OR LATER 18 NETSCAPE NAVIGATOR 19 AOL 19 3 USING YOUR CABLE MODEM 20 CONNECTING TO THE INTERNET 20 THE ZOOM CM MONITOR UTILITY 20 ENDING AN INTERNET SESSION 24 IF YOU LOSE POWER 24 REMOVING YOUR CABLE MODEM 24 APPENDIX A TROUBLESHOOTING 26 APPENDIX B WINDOWS 95 MACINTOSH AND LINUX USERS CONFIGURING YOUR NETWORK SETTINGS 3...

Page 3: ...blished a cable modem account with your cable company Important Installation Information The following information is located on the label on the back of your modem You will be asked to provide it when you call for installation Product Name Zoom CableModem Model __________ S N _____ _______ ____ _____ ______ C MAC Address _______________________ U MAC Address _______________________ Only required ...

Page 4: ...r package includes the following items If you are missing anything contact your dealer or cable service provider Cable modem Ethernet cable USB cable Power adapter Software on a CD ROM Vertical mounting stand Modem Ethernet Cable Power Adapter USB Cable Software CD ROM Vertical Mounting Stand ...

Page 5: ...or your use If the company doesn t supply the cable you should buy a coax ial cable with an RG 59 or RG 61U rating 75 ohm and industry standard F connectors Tip For best performance do not use push on F con nectors use only screw on F connectors To Use the Ethernet Option If you want to use your cable modem s Ethernet interface option make sure you have A computer running the Windows 95 98 NT 4 0 ...

Page 6: ...the USB option but not both simultaneously If you change interface options while the cable modem is connected the modem will resynchronize with the cable company You must restart your computer You may also have to install software from your CD Familiarizing Yourself with Your Cable Modem Your Zoom cable modem has several LED light indicators on its front panel so you can monitor its operation and ...

Page 7: ...ownloading data or uploading data to the cable service provider and the Internet 10 100 Lit The Ethernet 10 100BaseT com puter interface is connected USB Lit The USB computer interface is con nected The back panel of your cable modem looks like this When you connect your cable modem all connections will origi nate from this back panel Continue with Chapter 1 page 8 for installation instructions If...

Page 8: ...w simple steps 1 Install any software required 2 Make the physical connections to your cable modem 3 Provide your cable provider with the proper MAC addresses if necessary Installing the Cable Modem Software Install your cable modem software first before connecting the modem hardware Follow these steps 1 Your computer should be on Insert the Zoom CD into your computer s CD ROM drive The CD will st...

Page 9: ...ion Wizard Be sure to read the Prepare to Install directions take action as needed and then click Continue 3 When the Choose Your Modem dialog box displays click the selection that matches how you want your cable modem to connect to your computer either via the Ethernet port or the USB port ...

Page 10: ...commended resources click Continue to proceed If your computer does not have the recommended re sources click Details and follow the instructions to rectify the problem 5 The Setup Wizard continues the software installation process 6 When prompted click NO I will restart my computer later and then click Finish Be sure to remove the CD from your computer when you re done 7 Shut down your computer T...

Page 11: ...t ing appendix includes a diagram illustrating such a setup page 29 CAUTION Place the modem so that there is one inch of free space between its top and sides and any other de vice or the wall Do not block the vents in any way Failure to allow proper air circulation can result in serious damage to the modem Do not place any items on top of the modem while it is on Do not place the modem near a heat...

Page 12: ...ld have a length of coaxial cable entering your house close to where you want to locate your cable modem Connect the end of this cable to the Cable connector on the back of the modem 3 Connect the power cord Insert the small round end of the power cord into the Power socket on the back of the cable modem Plug the power adapter into the wall socket 4 Restart your computer You should see a dialog bo...

Page 13: ...the back of the modem and the other end into your com puter s USB port 2 If you have a wall outlet cable jack connect one end of the coaxial cable to it Connect the other end of the cable to the Cable connector on the back of the cable modem If you don t have a wall jack you should have a length of coaxial cable entering your house close to where you want to locate your cable modem Connect the end...

Page 14: ...able Modem Cable Modem Monitor Select Zoom Cable Modem from the dropdown list and click Next 5 The following dialog box displays Click Restart System The modem starts an automated power up process that is de scribed below Note The Resource Checker User Manual and supplementary software are also installed on your computer during this installation procedure For removal instructions see page 24 ...

Page 15: ... cable is securely inserted in the proper jacks on the cable modem and computer The PWR light must be on before the 10 100 or USB light will come on Note If you experience an outage with your cable TV service your cable data connection will most likely also be off If you are unable to connect to the Internet or if your browser notes that it is unable to find a selected URL check to ensure that you...

Page 16: ...apter 3 page 20 to learn how to use your modem The exceptions are as follows Your Internet browser setting may need adjustment If you are unsure turn to Chapter 2 page 17 for advice If you are using Windows 95 or if you are a Macintosh or Li nux user your computer s network settings need to be config ured Turn to page 30 for instructions ...

Page 17: ...fig ure some of the most common Internet browsers It is beyond the scope of this manual to give step by step instructions for all versions of all browsers so the instructions below cover only the major versions of the most common browsers If you are using another browser please consult the documentation that came with it Internet Explorer 4 0 1 Start Internet Explorer 2 Open the View menu and sele...

Page 18: ...annot access the Internet Explorer menu follow these steps Click Start Settings Control Panel Click the Internet Options icon and go to Step 3 2 2 2 2 Click the Tools menu and then Internet Options 3 3 3 3 In the Internet Properties dialog box click the Connections tab 4 4 4 4 On the Connections tab click the LAN Settings button ...

Page 19: ...1 1 1 1 On the desktop click the Netscape Navigator icon 2 2 2 2 From the Edit menu select Preferences 3 3 3 3 In the Preferences dialog box click the Advanced option and then click Proxies 4 4 4 4 Select the option that allows you to connect to the Internet directly AOL AOL 5 0 or higher has a cable modem option that configures your connection automatically ...

Page 20: ... browser or another Internet application Note Your browser should be configured so that it connects via a LAN If you need help changing the way it connects turn to page 17 The Zoom CM Monitor Utility The Zoom CM Monitor Utility works with Windows 98 2000 Me XP computers It is automatically installed when you install the cable modem software The utility is intended for both end users and cable serv...

Page 21: ...uld see a monitor icon in your computer s system tray Double clicking on the icon displays a dialog box similar to the one below If you don t see this icon you can access the monitor from the computer desktop by clicking Start Programs Zoom Cable Modem Cable Modem Monitor The system tray icon and the Status and Activity buttons can be one of three colors indicating the modem s connection status Gr...

Page 22: ... may not be visible for all cable modem models Port Type Ethernet or USB Modem Status Online or Connecting Traffic Meter CM to PC The data rate expressed in bits second and the total amount of data expressed in bytes from the cable modem to the computer Traffic Meter PC to CM The data rate expressed in bits second and the total amount of data expressed in bytes from the computer to the cable modem...

Page 23: ...ency over which the cable modem transmits data to the service provider s head end TX Signal Level dBmV The cable modem s transmit power output level Firmware Version The cable modem s firmware ver sion number Registration Phase As the modem completes each stage of the registration process a checkmark appears in each box The Connecting Progress bar on the left hand side of the dialog box tracks thi...

Page 24: ...terminated When the power is restored the cable mo dem must go through the full startup and connection process be fore you can connect to the Internet This process will be per formed automatically when the modem is powered up Note Your cable company may request that you always keep your cable modem on so that software maintenance can be performed at night Removing Your Cable Modem To remove your Z...

Page 25: ...the cable modem hardware Important Be sure to unplug the cable modem hardware before restarting your computer Note The Resource Checker User Manual and complementary software are also installed on your computer as part of the cable modem installation process When you perform the instructions above everything associated with your cable modem is removed ...

Page 26: ... This utility is intended to help technicians assist customers quickly and easily Note If your cable modem is not responding the first step should be to reset it This may take a few minutes but it is frequently the quickest and easiest solution IMPORTANT If your cable modem s Ethernet interface is plugged into one computer and you unplug it and plug it into another computer you must turn the modem...

Page 27: ...rect and up to date Problem The power to my cable modem goes on and off Solution Check that you are using the correct power supply the one packaged with your cable modem If the modem is plugged directly into a wall socket check that the connection is secure If the modem is plugged into a power strip try using a different plug on the power strip or plug the power strip into a different wall socket ...

Page 28: ...e 30 for instructions on configuring net work settings Problem I receive the message Configure TCP IP Failure Error Solution Make sure that your Ethernet cable is plugged in Un plug your modem from the electrical outlet for several seconds and then plug it back in Be aware it will take time for the modem to re register itself and synchro nize itself with the cable system Problem I receive the mess...

Page 29: ...le enters your home or office Refer to the following diagram or contact your cable provider Cable Modem Computer TV 1 TV 2 2 1 Splitter 2 1 Splitter Cable Service Cable Ethernet or USB High Pass Amp Make sure there is no video amplifier on the same line with the cable modem A video amplifier prevents data from returning to the cable service provider s central office Note Sometimes when your cable ...

Page 30: ...e you will not be able to connect to the Internet Windows 98 2000 Me and XP automatically configure your network settings so you don t have to perform this additional task Windows 95 Ne Windows 95 Ne Windows 95 Ne Windows 95 Net t t twork Settings work Settings work Settings work Settings page 31 Macintosh Network Settings Macintosh Network Settings Macintosh Network Settings Macintosh Network Set...

Page 31: ...ter Individual computer screens may vary 1 Click Start Settings Control Panel and then double click the Network icon The Network dialog box displays Click the Configuration tab You will see a list of installed network components If you see a line that includes TCP IP skip to Step 5 If you don t see the line continue with Step 2 2 If you don t see TCP IP listed click the Add button to display the S...

Page 32: ...The Network dialog box from Step 1 displays There should now be an entry for TCP IP Click NO if you are asked to restart your computer Note Don t click OK yet 5 Click to highlight TCP IP and click Properties The TCP IP Properties dialog box displays Make sure you are at the IP Address tab and that Obtain an IP address automatically is selected ...

Page 33: ...ttings however turn to Chapter 2 page 17 for instructions Otherwise skip to Chapter 3 page 20 to learn how to get the most out of your modem Macintosh Network Settings Depending on your Mac OS the directions to configure your Macintosh s network settings will differ For OS X follow the in structions on page 36 Otherwise continue directly below Note Your modem s USB option is incompatible with the ...

Page 34: ...log box click Duplicate 4 4 4 4 The Duplicate Configuration dialog box appears Type a name such as Zoom Cable Modem and click OK 5 5 5 5 The Configurations dialog box appears again Highlight your new configuration in our example Zoom Cable Mo dem and click Make Active ...

Page 35: ...7 7 7 Close the TCP IP dialog box You will be asked if you want to save the changes Click Save This completes the installation of the modem Most likely your web browser is set so that the cable modem connects to the Inter net correctly it must connect via a LAN If you need to adjust your browser settings however turn to Chapter 2 page 17 for instructions Otherwise skip to Chapter 3 page 20 to lear...

Page 36: ...log box type a name of your choos ing such as Zoom Cable Modem and click OK 3 3 3 3 Under the Configure drop down tab choose Built in Ethernet or Ethernet depending on your computer type 4 4 4 4 Make sure that the TCP IP tab is foremost and make sure that Using DHCP is highlighted in its Configure drop down list box Do not enter anything into the DHCP Client ID field 5 5 5 5 Click Save and close t...

Page 37: ... and Debian Note If you have other network cards installed you will need to pick distinct Ethernet identifiers for each eth0 eth1 eth2 etc If you select an identifier other than eth0 for your cable modem use that identifier throughout For RedHat Edit or create etc sysconfig network scripts ifcfg eth0 so that it contains the following three lines DEVICE eth0 ONBOOT yes BOOTPROTO dhcp Your computer ...

Page 38: ...e file etc network interfaces iface eth0 inet dhcp Reboot with this command sbin shutdown r now Your computer should come up on the cable network This completes the installation of the modem Most likely your web browser is set so that the cable modem connects to the Inter net correctly it must connect via a LAN If you need to adjust your browser settings however turn to Chapter 2 page 17 for instr...

Page 39: ... are using The 12 digit Adapter Address is your NIC card s MAC address Make a note of it in the table on page 1 For Windows 2000 XP From the desktop click Start All Programs Accessories Command Prompt Then type ipconfig all and press Enter Make a note of the 12 digit Adapter Address in the table on page 1 For Windows NT From the desktop click Start Run Programs MS DOS Prompt At the command prompt ...

Page 40: ...2 character Hardware Address E MAC address and make a note of it in the table on page 1 For Mac OS X 1 1 1 1 From the Dock choose System Preferences and then Net work The Network pane appears 2 2 2 2 Under the Configure drop down tab choose Built in Ethernet or Ethernet 3 3 3 3 Make sure that the TCP IP tab is foremost Find the 12 character Hardware Address E MAC address and note it in the table o...

Page 41: ...ne or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Industry Canada Emissions Statement This Class B digital apparatus meets all requirements ...

Page 42: ... that the hardware will work properly in all environments and applications and makes no warranty or representa tion either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or docu mentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any pe...

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