Appendix D. Troubleshooting
57
Appendix D
Troubleshooting
The following are some problems you may experience and some
possible solutions to remedy the situation.
Problem
My X5’s
DSL
light is solidly lit, but I cannot connect to the
Internet.
Solution
First, perform a power cycle on your computer and the X5. Take
the following steps in the order given:
1
Turn off the computer.
2
Turn off your X5 and wait a few seconds.
3
Turn the X5 back on.
4
Turn on the computer.
If that doesn't work, check these items:
•
Ensure that you are using the correct
VPI
,
VCI
and
Encapsulation
settings.
•
If your
Encapsulation
begins with
PPP
, ensure that you have
typed your ADSL Username and Password correctly. (Note
that this is NOT the username and password you used to log
into the Zoom Configuration Manager on page 13.)
¾
If you had the modem automatically configure its settings,
open the
Basic Setup
page, ensure that
MANUAL
is
selected, then select
7
from the
Virtual Circuit
drop-down list. When the screen changes to show the
automatic configuration settings, select
MANUAL
again,
then enter the correct
Username
and
Password
in the
boxes provided. Click
Save Changes
and
Write Settings
to Flash
.
Summary of Contents for 1065
Page 1: ...ADSL X5 U S E R G U I D E ...
