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Installation Instructions

This chapter covers the basic instructions needed to install your
X5 and connect to the Internet. These instructions can be used
with a Macintosh, Linux, or Windows operating system.

Important! Before You Begin

Before installing your X5, you must have ADSL service enabled on
your telephone line. To do this, you need to sign up with an ADSL
service provider. (Your service provider may refer to “ADSL
service” as “DSL service.”)

Package Contents

Your package contains the items shown below:

Zoom X5
ADSL Modem

Phone Cord

Ethernet Cable

USB Cable

Power Cube

Software CD

Chapter 1: Installation Instructions

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Summary of Contents for 1065

Page 1: ...ADSL X5 U S E R G U I D E ...

Page 2: ...will work properly in all environments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or organization ...

Page 3: ...VANCED SETUP OPTIONS 30 HOW TO USE THE ADVANCED OPTIONS 31 CONFIGURATION BUTTONS 32 STATUS BUTTONS 35 ADMINISTRATION BUTTONS 36 CHANGING YOUR WAN SETTINGS 37 CHANGING YOUR FIREWALL SETTINGS 38 CHANGING USER NAMES AND PASSWORDS 39 BACKING UP YOUR CONFIGURATION 41 RESTORING DEFAULT SETTINGS 43 USING IP FILTERS 44 APPENDIX A ADSL INTERNET SETTINGS TABLES 45 APPENDIX B FRONT AND BACK PANELS 48 APPENDI...

Page 4: ...for Windows users who want to connect five computers directly to the modem The X5 modem is also enabled for Universal Plug and Play UPnP This means that if you plug other devices with UPnP capabilities into your computer or network for example a gaming application router or stand alone firewall they should automatically detect the X5 and make the needed configurations for them to work together Thi...

Page 5: ...mportant Before You Begin Before installing your X5 you must have ADSL service enabled on your telephone line To do this you need to sign up with an ADSL service provider Your service provider may refer to ADSL service as DSL service Package Contents Your package contains the items shown below Zoom X5 ADSL Modem Phone Cord Ethernet Cable USB Cable Power Cube Software CD Chapter 1 Installation Inst...

Page 6: ...e Windows 98 Me 2000 XP or Vista We recommend that you connect all of your Windows computers using Ethernet ports If any of your computers do not have an Ethernet port you can purchase a Network Interface Card NIC to add one Alternately you can connect one of your computers using its USB port This also enables Windows users to connect five computers instead of four directly to the X5 Optional Netw...

Page 7: ...them This computer will also be the first computer that you physically connect to the X5 Determining which computer to run the Installation Assistant on depends on how the computers will be connected to the X5 If all of your Windows computers will be connected using their Ethernet ports You can run the Installation Assistant on any one of these computers If one of the Windows computers will be con...

Page 8: ... computer on For Windows Vista only follow these steps to turn on Telnet Client a Click Start select Control Panel then double click Programs and Features b In Programs and Features in the Tasks pane click Turn Windows features on or off c At the User Account Control message click Allow d In the Windows Features dialog box select Telnet Client click OK and wait while the feature is configured e In...

Page 9: ...alog box appears click Allow 4 Select your language select Installation Wizard and follow the prompts to install the X5 Windows Vista If a message tells you that Windows can t verify the publisher of the driver software select Install this driver software anyway Chapter 1 Installation Instructions 9 ...

Page 10: ...ser s guide Enjoy your X5 Macintosh and Linux Installation There is no software installation for Macintosh and Linux systems Windows users If you did not run the Install Assistant on the CD follow these instructions to install the hardware and configure your X5 Installing the Hardware 1 Shut down and power off the computer that you plan to plug directly into the X5 If you plan to use a network dev...

Page 11: ... the modem should become steady on and the DSL light should blink If the POWER light does not turn on make sure there is power at the wall outlet or power strip where you plugged in the power cube 4 Turn the computer on Windows users If you connected your computer to the USB port you may see a Found New Hardware box indicating the progression of the installation Typically no user action is necessa...

Page 12: ...UK a splitter is supplied with the X5 The PHONE line plug of the splitter plugs into the wall jack that has ADSL service and the X5 plugs into the splitter s MODEM jack which is not filtered The PHONE jack for an optional telephone is filtered Congratulations You have installed the hardware Now continue below with Establishing Communication Important Macintosh and Linux users you must ensure that ...

Page 13: ...press the Enter key on your keyboard b When prompted type the following user name and password in the appropriate boxes using lowercase letters then click OK User Name admin Password zoomadsl If you are not prompted for a user name and password do the following in this order Recheck all connections restart the modem and computer and reset the modem by inserting a paper clip into the Reset pinhole ...

Page 14: ...UALLY if one or both of the following are true You already have the VPI VCI and Encapsulation settings from your Internet service provider You have a static IP address that you plan use with the X5 Only those whose Internet service provider instructs them to use a static IP address and advanced users with special configuration needs will require static IP addressing To continue configuring the mod...

Page 15: ...t configuration if any will be lost when the X5 configures itself Click OK to dismiss this message c Wait while the X5 modem searches for the correct VPI VCI and Encapsulation settings and connects with your Internet service provider This may take a few minutes because the modem must try various combinations until it finds the settings that match your service provider s 3 Once the modem detects yo...

Page 16: ...u a User ID or Username usually your email address or the characters preceding the sign in your email address and a Password Enter this information in the applicable boxes then click Save Changes A screen appears to let you know that the process was a success Click Close to return to the Autodetect page and notice that the Encapsulation setting has changed from bold to regular text These are NOT t...

Page 17: ...ete and you are ready to browse the Web If you want to connect more computers or a network device to the X5 continue with Connecting Additional Devices to the Internet on page 22 Otherwise you are done with this user s guide Enjoy your X5 Important If you did not connect see Appendix D Troubleshooting on page 57 Configuring the X5 Manually Some users may need to configure the X5 s IP settings manu...

Page 18: ...ext 2 and so on Tip If you are in the United States and your service provider is not on the list use the settings for Service Provider Not Shown at the bottom of the table 3 Select Enabled from the Current Connection drop down list That is click the arrow at the far right of the box to view the items in the list then select Enabled 4 Select your service provider s Encapsulation setting from the En...

Page 19: ...P Addressing on page 20 Typically you must make arrangements with and pay your Internet service provider for a static IP address 5 In the VPI and VCI boxes enter the settings for your service provider 6 Click Save Changes and then Write Settings to Flash Once the process is complete the X5 s DSL light should remain on steady this should take about 15 seconds 7 Verify that your Internet connection ...

Page 20: ...her 1483 Bridged or 1483 Routed the X5 can be set for either a Dynamic Host Configuration Protocol DHCP address also known as a dynamic IP address or for a static IP address Because most Internet service providers use DHCP the X5 is set for dynamic IP addressing by default There is typically an extra charge for a static IP address and you usually have to make a special request to get one Important...

Page 21: ...hat Disabled is selected from both drop down lists IP Address and Subnet Mask Enter the values assigned to you by your service provider for each Use DHCP Ensure that the Disabled option button is selected Default Route Ensure that Enabled is selected from the drop down list Gateway IP Address Enter the value assigned to you by your service provider Use DNS Ensure that the Disabled option button is...

Page 22: ... see Appendix D Troubleshooting on page 57 Connecting Additional Devices to the Internet The X5 supports the direct connection of up to four computers with Ethernet ports Windows users can connect a fifth computer using the X5 s USB port To increase the number of Internet connections you can plug a network device such as a wireless access point router hub or switch into one of the modem s ETHERNET...

Page 23: ... an Ethernet cable into one of the modem s four ETHERNET ports and plug the other end into your computer s Ethernet port Note for Windows users At this point you should not be connecting any of your additional computers using the X5 modem s USB port If you planned to use the USB port it should already be connected to the computer on which you ran the Installation Assistant as explained above on pa...

Page 24: ...an Uplink or Expansion port For a router or wireless access point this is typically called a WAN port 2 Set up your network Refer to the documentation provided with your particular network device for instructions on how to do this 3 Once your network is set up reboot any computer that is part of the network For example if you are connecting a wireless access point reboot any computer that will use...

Page 25: ...e Because Macintosh and Linux computers do not require the X5 software be installed users of those operating systems do not have to remove the software prior to removing the X5 1 From your Windows desktop click the Start button point to Programs or All Programs point to Zoom ADSL Modem then select Uninstall X5 ADSL Modem 2 When prompted to confirm your choice click Yes 3 When the process is comple...

Page 26: ...vices in a variety of ways Visit our Web site at www zoom com and select Technical Support From there you can register your X5 and or contact our technical support experts and or use our intelligent database SmartFactstm and or get warranty information Tip From time to time Zoom may release improved firmware This is also available at www zoom com along with upgrade instructions We recommend that y...

Page 27: ...ss point or a network hub you can monitor your X5 from any of the computers that are connected to the access point or hub Why Monitor Status The X5 provides two easy to read screens for you to review the status of the modem and its ADSL connection While most users will probably never need to check the status there are some cases in which it would be helpful For example you may need to know the IP ...

Page 28: ...to log in to the Zoom Configuration Manager see page 13 The System Status page provides information about many aspects of your X5 including how long it has been since you last rebooted the modem your WAN settings your LAN settings and so forth For more detailed information about the system status information provided click the Help icon at the top of the System Status page to open the online help ...

Page 29: ...her your ADSL connection is active or not the ADSL Status setting will display Showtime if connected You can also monitor related ADSL parameters for example how fast the X5 is transferring data Downstream Speed and Upstream Speed Note The ADSL Status page does not provide a way to change any of these settings see Chapter 3 Advanced Setup Options on page 31 if you need to make changes to these set...

Page 30: ... customize You need to change your Wide Area Network settings for example if you have a static IP address See Changing Your WAN Settings on page 37 for more information You want to change the default firewall settings for example if you have multiple computers connected to the Web you can specify that one or more users receive an email alert if the network is attacked See Changing Your Firewall Se...

Page 31: ...his page click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager If you forgot how to log in to the Zoom Configuration Manager see page 13 You will notice that there are numerous buttons on the page broken into three groups Configuration Status and Administration Most users will not need to use any of the buttons on the Advanced Setup page ...

Page 32: ...Set the ports used when you use FTP or Telnet with the device or if you are running a Web server behind it Bridging Specify which device interfaces are capable of bridging data between your LAN WAN and Internet service provider Interfaces can be routable for example assigned an IP address bridgeable or both Dynamic DNS Enter the Host name you registered with a Dynamic DNS service provider This pag...

Page 33: ...nect to your network IP Routing Set up the routes on which you want the X5 to send data it receives on a particular interface for example LAN interface Ethernet interface etc Routes specify the IP address of the next device interface or Internet destination to forward data to given the ultimate destination of the data Blocked Protocols Select the protocols you want blocked from your computer for e...

Page 34: ...ain in memory LAN Specify the settings that control the connection between the X5 modem and your Ethernet jack or USB port depending on which you used to connect the modem UPnP Universal Plug and Play Connect automatically with other UPnP enabled software and hardware The Internet Gateway Device IGD protocol makes it possible for applications running on the network to automatically configure NAT r...

Page 35: ...a Point to Point Protocol PPP to enable communication between the X5 modem and your Internet service provider TCP IP Status View information about the IP packets handled by your modem EoA Status Configure an Ethernet over ATM EoA interface on the ADSL Ethernet router if one is needed to communicate with your ISP ATM Status Configure an Asynchronous Transfer Mode ATM Virtual Circuit VC interface to...

Page 36: ... to the file then click the Upload button to perform the firmware update Set Date and Time Set the X5 s internal date and time settings including time zone and whether Daylight Savings Time is in effect Diagnostics Run a series of diagnostic tests of your system software and hardware connections You can also run the Ping and Traceroute utilities to troubleshoot connection problems Backup Restore C...

Page 37: ...ge 20 for information on how to do this The settings you can change on this page include Encapsulation VPI VCI DHCP Client IP Address Subnet Mask and so forth Once you have made the changes you want on this page click the Save Changes button and then click the Write Settings to Flash button For more information about changing your WAN Configuration settings click the Help icon at the top of the sc...

Page 38: ... your browser s address bar For most users this access is secure and sufficient Most users will never need to change their firewall settings However use the Firewall Configuration page if you want to Blacklist computers that try to hack into your computer or network so that they are denied access By default this feature is disabled Have email sent if your computer or network is attacked by an outs...

Page 39: ...on page 13 If you want you can change the default password Changing the password is not required To change the default password 1 On the User Configuration page locate the row that contains the default admin user name Unless you have added additional users it should be the only row shown 2 Click the pencil icon at the right end of the row to open the User Config Modify screen 3 In the Old Password...

Page 40: ...on page 7 Click Write Settings to Flash In addition you can also create additional logins that is user names and passwords with varying degrees of access to the Zoom Configuration Manager For more information about managing logins click the Help icon at the top of the screen while you are on the User Configuration page This opens the online help and displays a topic containing detailed information...

Page 41: ...r customized settings with default values Before you update the firmware backup your configuration Then after the firmware has been updated restore your configuration Note You do not need to back up the default settings This is because you can easily restore the defaults by clicking the Reboot button on the Advanced Setup page For more information see Restoring Default Settings on page 43 To back ...

Page 42: ...the configuration to which you want the X5 restored 2 Click Upload For more information about backing up and restoring your customized settings click the Help icon at the top of the screen while you are on the Backup Restore Config page This opens the online help and displays a topic containing detailed information about this process ...

Page 43: ...3 if you need help logging in 2 In the Administration section click the Reboot button 3 From the Reboot Mode drop down list select Reboot From Default Configuration 4 Click the Reboot button Once this process is complete your unit is reset to its factory settings To perform a hard reset If you lose your link to the unit and cannot communicate with it via the Web browser do the following to perform...

Page 44: ...if it meets the rule moves forward to its destination on your computer or network If it does not it is discarded The rule can be based on many characteristics including the network or Internet protocol it carries IP address of the sending computer the port that the traffic is coming in on and so forth Once you have set up the IP filters you want click the Save Changes button and then click the Wri...

Page 45: ...he company that provides local telephone service in your area Refer to page 17 for more detailed installation instructions on entering the settings Table A USA Service Provider VPI VCI Encapsulation AllTel 1 0 35 PPPoE LLC AllTel 2 0 35 1483 Bridged IP LLC AT T 1 0 35 PPPoE LLC AT T 2 0 35 1483 Bridged IP LLC AT T 3 8 35 1483 Bridged IP LLC August net 1 0 35 1483 Bridged IP LLC August net 2 8 35 1...

Page 46: ... LLC Belgium ADSL Office 8 35 1483 Routed IP LLC Belgium Turboline 8 35 PPPoA LLC Bermuda 1 0 35 PPPoA LLC Bermuda 2 0 35 PPPoE LLC Bolivia 1 0 34 1483 Routed IP LLC Bolivia 2 0 35 PPPoE LLC Brazil 3 Corp 1 8 35 PPPoE LLC Brazil 3 Corp 2 8 35 Classical IP over ATM Brazil Brasil Telcom 0 35 PPPoE LLC Brazil Telefonica 8 35 PPPoE LLC Brazil Telmar 0 33 PPPoE LLC Brazil South Region 1 32 PPPoE LLC Co...

Page 47: ... 4 0 33 1483 Routed IP LLC Saudi Arabia 5 0 35 1483 Bridged IP LLC Saudi Arabia 6 0 35 1483 Routed IP LLC Spain Albura Tiscali 1 32 PPPoA VC MUX Spain Colt Telecom Ola Internet 0 35 PPPoA VC MUX Spain EresMas Retevision 8 35 PPPoA VC MUX Spain Knet Comunicaciones S L 8 32 PPPoA VC MUX Spain Servidores Voz 0 33 PPPoA VC MUX Spain Telefonica 1 8 32 PPPoE LLC Spain Telefonica 2 Terra 8 32 1483 Routed...

Page 48: ... to the Ethernet port of a powered up device Blinks when data is sent USB Lights when the X5 s USB port is connected to the USB port of a powered up Windows computer DSL Blinks when the X5 is trying to connect to your ADSL service Steady on when the unit is connected to your ADSL service Note If the light fails to switch from blinking to steady after a minute or two check with your ADSL provider t...

Page 49: ...Connects the modem to the Ethernet port of a Windows computer ETHERNET 4 3 2 1 Ports for connecting the modem to an access point a network hub or the Ethernet port of a computer RESET Resets the modem to its factory settings To reset insert a paper clip and press the button three times POWER Connects the unit to the power adapter ...

Page 50: ...e TCP IP settings This is because your Windows computer will automatically configure them for you Only Windows users who are troubleshooting the X5 will need to verify the TCP IP settings Depending on your operating system follow the steps in the appropriate section to ensure your TCP IP settings are correct If you are using Macintosh see Macintosh TCP IP Settings on page 51 If you are using Linux...

Page 51: ...rences and then Network to display the Network pane For OS X 3 you also have to click the Configure button 2 Ensure that Automatic is selected from the Location list box 3 Under the Show drop down tab choose Built in Ethernet 4 Under the TCP IP tab make sure that Using DHCP is highlighted in the Configure list box Do not enter anything into the DHCP Client ID field 5 Click Apply Now or Save if pro...

Page 52: ...l Panels and then TCP IP to display the TCP IP Window 2 Under Connect via select Ethernet built in 3 Under Configure select Using DHCP Server Do not enter anything in the DHCP Client ID field 4 Close the TCP IP Window You will be asked if you want to save the changes Click Save ...

Page 53: ...0 for your ADSL modem use that identifier throughout RedHat Edit or create etc sysconfig network scripts ifcfg eth0 so that it contains the following three lines DEVICE eth0 ONBOOT yes BOOTPROTO dhcp SuSE Edit the file etc rc config search for the variables NETCONFIG NETDEV_0 and IFCONFIG_0 Set them as follows see the instructions in rc config NETCONFIG _0 NETDEV_0 eth0 IFCONFIG_0 dhcpclient Reboo...

Page 54: ...in it but not AOL Dial up or Adapter and click the Properties button 2 Ensure the following is selected depending on whether you are using dynamic DHCP or static IP addressing If you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you are using a st...

Page 55: ...s selected depending on whether you are using dynamic DHCP or static IP addressing If you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you are using a static IP address Ensure that Use the following IP address and Use the following DNS server add...

Page 56: ...you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you are using a static IP address Ensure that Specify an IP address is selected and that the correct IP Address and Subnet Mask values appear On the DNS Configuration tab ensure that Enable DNS is ...

Page 57: ...check these items Ensure that you are using the correct VPI VCI and Encapsulation settings If your Encapsulation begins with PPP ensure that you have typed your ADSL Username and Password correctly Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 13 If you had the modem automatically configure its settings open the Basic Setup page ensure ...

Page 58: ...ection If you are using Macintosh see Macintosh TCP IP Settings on page 51 If you are using Linux see Linux TCP IP Settings on page 53 If you are using Windows see Windows TCP IP Settings on page 54 Make sure that your Web browser is configured properly It must be set for a network connection not a dial up connection The following instructions are for Internet Explorer Version 5 0 or later 1 On th...

Page 59: ...lick Next e On the Completing the New Connection Wizard dialog box click Finish a On the Internet Connection Wizard dialog box select I want to set up my Internet connection manually or I want to connect through a local area network LAN then click Next b On the Setting up your Internet connection dialog box I connect through a local area network LAN then click Next c On the Local area network Inte...

Page 60: ...phone filters on all the phones and fax machines using the same ADSL line as the X5 These devices can produce noise and interfere with your ADSL connection Problem I cannot log into the Zoom Configuration Manager I have typed http 10 0 0 2 or http 10 0 0 3 depending on whether I am using the X5 s Ethernet jack or USB port but I am not prompted for a User Name and Password Solution There are severa...

Page 61: ...rop down list click Renew and then click Release Type 10 0 0 2 or 10 0 0 3 as appropriate in your browser s address bar and press Enter The Network Password box should display Problem The computer on which I installed the X5 software is connected to the Web but one or more of the additional computers I have connected directly to the modem cannot access the Internet Solution There are several issue...

Page 62: ...eboot each computer that is connected to the router This will allow for the computers to release and renew their IP addresses If you are using a wireless access point or a router verify that the device is using Dynamic Host Configuration Protocol DHCP This is also known as dynamic IP addressing Depending on your device this may be controlled by an Obtain an IP address automatically option If you n...

Page 63: ...h the FCC From time to time the telephone company may make changes in its facilities equipment or operations which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment See Warranty flye...

Page 64: ...ly that Industry Canada approved the equipment The Ringer Equivalence Number REN for this terminal equipment is identified on the bottom label of the equipment The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to...

Page 65: ...CSA certified telecommunication line cord Do not use this product near water for example in a wet basement or near a swimming pool Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning The unit may require resetting after a severe electrostatic discharge event ...

Page 66: ...9 5 EC Dieses Produkt ist das gekennzeichnete CE Ο κατασκευαστής δηλώνει με αποκλειστική του ευθύνη ότι αυτό το προϊόν συμμορφώνεται με την Οδηγία 1999 5 ΕC μέσω των παρακάτω Αυτό το προϊόν φέρει τη Σήμανση CE Il fornitore dichiara sotto la sola responsabilità che questa apparecchiatura è compliant a 1999 5 EC direttivo via quanto segue Questo prodotto è CE contrassegnato Producent stwierdza że to...

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