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Support
Meyertech offer comprehensive levels of support during the product’s warranty period. Our support team will
be happy to help with any problem you may experience relating to the installation or operation of ZSI-450-IP:
1. Telephone support (+44(0)161 628 8406) which is available during normal office hours 9AM – 5PM
Monday to Friday excluding Bank holidays. This support is free of charge.
2. Email support. Available 24 hours a day. Our normal response to emails is next working day. This
support is free of charge.
3. By Facsimile (+44(0)161 628 9811). Available 24 hours a day. Our normal response to facsimiles is
next working day. This support is free of charge.
4. Site visits. Subject to availability, our engineers are available to attend site to assess and help with
particular system problems firsthand. This service is chargeable. Please contact our Support
department on +44(0)161 628 8406 for further details and availability.
Meyertech offer Extended Support Contracts on all their software products. Please contact our Sales
department on 0161 628 8406 to discuss your requirements or visit our website
www.meyertech.co.uk
Maintenance
Servicing
The ZSI-450-IP is a Microsoft Windows XP machine and therefore may require periodic maintenance.
The ZSI-450-IP hardware contains no serviceable parts and should be returned to our Service Centre in
Oldham for repair or replacement under warranty. Any repairs, attempted repairs or replaced components not
carried out by the Meyertech Service Centre will void all Meyertech warranties and liabilities.
If your ZSI-450-IP has to be returned to our Service Centre please follow the returns procedure below,
otherwise delays may be incurred in returning or replacing the ZSI-450-IP.
Returns Procedure
Prior to returning your ZSI-450-IP.
1. Contact our Oldham office by phone on +44 (0) 161 628 8406 or by email
for a Goods Return Number, GRN.
2. The GRN will be logged by our staff along with the reported problem.
3. Pack the ZSI-450-IP into the original packing it was delivered in. Failure to do so means the unit may
incur further damage in transit, which Meyertech cannot be responsible for.
4. Organise delivery of the ZSI-450-IP back to our Oldham office (address is shown below). Use a
reputable carrier, as again Meyertech cannot accept liability for loss or damage of goods in-transit.
5. On receiving the ZSI-450-IP our staff will, after initial examination advise of the course of action we
intend to take.
a. Repair the ZSI-450-IP under warranty. The ZSI-450-IP will be repaired and returned to you
free of charge.
b. Replace the ZSI-450-IP under warranty. The ZSI-450-IP will be repaired and returned to you
free of charge.
c. Repair the ZSI-450-IP at a quoted cost. An official purchase order to cover the cost and
return of the product will be required prior to commencement of repair.
Meyertech Limited
is a member of the CCTV User Group.
