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© Copyright 2019 Zoeller
®
Co. All rights reserved.
LIMITED WARRANTY
TROUBLESHOOTING INFORMATION
Manufacturer warrants, to the purchaser and subsequent owner during the
warranty period, every new product to be free from defects in material and
workmanship under normal use and service, when properly used and maintained,
for a period 3 years (models 508 / 53 and 508 / 98) or 5 years (model 508 / 63) from
date of purchase by the end user. Zoeller batteries have a 3 year warranty. Parts
that fail within the warranty period, that inspections determine to be defective
in material or workmanship, will be repaired, replaced or remanufactured at
Manufacturer's option, provided however, that by so doing we will not be obligated
to replace an entire assembly, the entire mechanism or the complete unit. No
allowance will be made for shipping charges, damages, labor or other charges
that may occur due to product failure, repair or replacement.
This warranty does not apply to and there shall be no warranty for any material
or product that has been disassembled without prior approval of Manufacturer,
subjected to misuse, misapplication, neglect, alteration, accident or uncontrollable
act of nature; that has not been installed, operated or maintained in accordance
with Manufacturer's installation instructions; that has been exposed to outside
substances including but not limited to the following: sand, gravel, cement, mud,
tar, hydrocarbons, hydrocarbon derivatives (oil, gasoline, solvents, etc.), or other
abrasive or corrosive substances, wash towels or feminine sanitary products,
etc. in all pumping applications. The warranty set out in the paragraph above is
in lieu of all other warranties expressed or implied; and we do not authorize any
representative or other person to assume for us any other liability in connection
with our products.
Contact Manufacturer at, 3649 Cane Run Road, Louisville, Kentucky 40211, Attention:
Customer Support Department to obtain any needed repair or replacement of
part(s) or additional information pertaining to our warranty.
MANUFACTURER EXPRESSLY DISCLAIMS LIABILITY FOR SPECIAL, CONSEQUENTIAL
OR INCIDENTAL DAMAGES OR BREACH OF EXPRESSED OR IMPLIED WARRANTY;
AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND
OF MERCHANTABILITY SHALL BE LIMITED TO THE DURATION OF THE EXPRESSED
WARRANTY.
Some states do not allow limitations on the duration of an implied warranty, so
the above limitation may not apply to you. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
1. DC Pump won’t run.
(a) Check for proper connections.
(b) Check all wire terminal points. Clean if required.
(c) Check for low battery. Service battery if required.
(d) Check 30 amp fuse on controller (see fig. 5). If fuse is blown, replace with 30
amp automotive blade fuse.
2. Pump runs but pumps very little or no water without AC power.
(a) Check for low battery. Battery will recharge if green power “on” light indicates
power has been restored and the float switch is in the off position.
(b) If immediate usage is required, remove and replace dead battery with a full
recharged battery.
(c) Due to varying conditions, the pump may continue to run on a low battery
without sufficient power to remove water. Pump will not stop running until
battery is below minimum voltage.
(d)
CAUTION
Weak batteries can be recharged but may not store sufficient
energy for full service. A weak recharged battery can only be detected by
reduced pumping time or by professional load testing equipment. If your
emergency pump system is used frequently the battery should be checked
by a qualified battery dealer.
3. Pump runs but pumps very little or no water.
(a) Verfiy pump is connected completely.
(b) Check to make sure pump weep hole is clear and unit is not airlocked.
(c) Make sure discharge piping is not blocked.
4. Pump cycles too frequently.
(a) Check positions of rubber stops on operational float rod.
(b) Adjust upper rubber float stop as required. Recommended for standard
installation.
5. Float switch in “on” position for more than 3 seconds. Pump won’t run.
(a) Remove pump. Check for obstruction in pump preventing impeller from rotating.
6. Pump runs, but pumps water intermittently.
(a) Pump is air locking. Check flow of water incoming to sump. If water is entering
the sump at a high velocity creating a turbulent condition, a mixture of air and
water may cause a complete or partial air lock and reduce or stop the flow of
water in the discharge pipe.
(b) Baffle the incoming stream of water to reduce turbulence. Diverting water
stream against wall of basin usually corrects an air lock problem.
7. Water level stays high. DC Pump continues to run.
(a) Battery is low.
(b) If power has been restored and water in sump remains high check primary
pump. Service if required.
(c) After several hours the battery will be restored to full charge.
8. Alarm sounds during battery recharge cycle.
(a) To silence alarm if alarm will not reset, unplug the charger from 115 V wall
outlet, then disconnect the black lead from charger on negative (-) battery post.
Check battery. Replace if necessary. Reconnect and refer to Installation (step
12).
NOTE: The Z Control
®
Cloud may provide additional information.
In instances where property damages are incurred as a result of an alleged product failure, the property
owner must retain possession of the product for investigation purpose.
