© Copyright 2015 Zoeller
®
Co. All rights reserved.
ELECTRICAL PRECAUTIONS
Before servicing a pump, always shut off the main power breaker to the panel and then disconnect the pump - making
sure you are wearing insulated protective sole shoes and are not standing in water.
Under flooded conditions, contact your local electric company or a qualified licensed
electrician for disconnecting electrical service prior to pump removal.
Submersible pumps contain oils which become pressurized and hot under operating conditions - allow 2½ hours after disconnecting before attempting service.
CONDITION
A. Pump will not start or run.
Service Checklist & Trouble Shooting
Steps
Check Voltage At
If No Voltage
If Voltage
No. 1
Line terminals in pump’s
Check Disconnect switch, line
Proceed to No. 2
control panel
fuse, and/or circuit breakers
L
1
- L
2
- L
3
(3 Phase)
in power supply circuit.
No. 2
Pump motor terminals in
Check for control circuit
Check starting relay
pump’s control panel
voltage.
Check out magnetic
and capacitor (1
T
1
- T
2
- T
3
starter contacts, thermal
phase units).
Check
overloads, and float switches
pump for ground,
and binding impeller
COMMON
CAUSES
B. Motor overheats and trips overload or blows fuse.
- Incorrect Voltage
- Unbalanced power source
- Incorrect motor rotation
- Negative or low head
- Excessive water temperature
- Impeller or seal mechanically bound
- Capacitor or relay
- Motor shorted
- Lost one line in a Three Phase unit
C. Pumps starts and stops too often.
- Check valve stuck open
- Level controls out of adjustment
- Temperature sensor tripping
- Thermal overload switch out of
adjustment or defective
- Pit too small
D.
Pump will not shut off.
- Debris under float switch
- Float travel obstructed
- Damaged float switch
- Magnetic starter contacts shorted
- Air lock - check vent hole
E.
Pump operates but delivers little or no water.
- Check for plugged Pump housing, discharge
pipe or sticking check valve
- Vent hole clogged or not drilled
- Discharge head exceeds pumps capacity
- Low or incorrect voltage
- Incorrect motor rotation
- Capacitor
F.
Drop in head and/or capacity after a period or use.
- Increase Pipe Friction
- Clogged line or check valve
- Abrasive material & chemical,
deteriorated impeller and pump housing
If the above check list does not uncover the problem, consult the factory - Do not attempt to service or otherwise disassemble pump.
MAIL TO:
P.O. BOX 16347 • Louisville, KY 40256-0347
SHIP TO:
3649 Cane Run Road • Louisville, KY 40211-1961
(502) 778-2731 • 1 (800) 928-PUMP •
FAX
(502) 774-3624
visit our web site:
zoellerengineered.com
