35
A: language switching incorrectly, please use the printer tools attached in the
CD disc. Then change the language to “ASCII”.
9. Malfunction of the auto paper cutting
A: if the cutter doesn’t work, please check the printer tools -Function Set - Cutter
Set, and make sure the option is ON. Or contact the service center for help.
10. Red indicator keep flashing during the printing.
A: Usually it is due to the high temperature of the print head. Just close printer
for a while and let it cold down. Or contact the service center for help.
11. Communication interrupts and can not print if many printers work by
Ethernet port at the same time.
A: First check the network to get the printer Ethernet ID, to see if any conflicts of
the Ethernet ID. Give a specified Ethernet ID to each printer to avoid this
problem.
12. Printing speed is very slow for serial printer
follow this path and change the set accordingly : Driver -- Properties -- Device
Settings -- Print Mode -- Print as soft font.
13. Water or other liquid spills into the printer
A: Cut off the power, we can dry the main board or printer head with a hair dryer,
careful of the temperature ( average 50 degree is ok )
14. Print paper without any content (Blank)
A: 1.If the normal print is ok but self test page is blank (no content), that mean
the font is damaged, need to replace the font chips. 2.If without any contents for
both normal print and self-test. Please replace head and try again. Or contact
with service center for help.
15. Reset the printer to factory default setting.
A: Please use the printer tools to reset. “Printer tools”-”Factory Reset”