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ZKTeco ZKP8001 User Manual Download Page 37

 

34 

10. General Troubleshooting 

1. Why serial port printer printing messy code? 

A: Ensure the baud rate setting in the PC is same as the printer baud rate. ( we 
can see printer baud rate from self test page) 

2. Self test page is ok, but printer does not work after driver installation. 

A:Recheck the installation according to above installation wizard and see if we 
selected the right port or ask service center for advice if needed. 

3. Cash drawer does not open? 

A: Please enable the cash drawer function from device settings and check the 
cable connecting way or contact service center for advice if needed. 

4. Malfunction of paper feeding? 

A: Use soft brush to clean the paper sensor and try again or send it to the service 
center for repair. 

5. Messy code printing after a period of time 

A: Interface board damaged , please replace or repair it. 

6. Malfunction of the indicator light 

A: Check the cable connecting way / adapter / power cord / switch on or off? Or 
contact the service center for repair. 

7. Ethernet printer does not printer after linked with a router. 

A

：

Make sure the network cable and router port works well, does the printer IP 

and router IP are on the same network segment? Is the printer IP occupied by 
other device? We can modify the IP with the printer tools attached in the cd disc. 
Or contact our service center for help. 

8. Messy code printing except Arabic numeral printing. 

Summary of Contents for ZKP8001

Page 1: ...I USER MANUAL Thermal Receipt Printer Version 1 0 Date June 2017...

Page 2: ...sal Serial Bus USB Port 5 2 2 RJ45 Ethernet Port 10M 100M 5 2 3 RS232 Serial Port 5 3 Basic Function Operation 6 3 1 Indicator Light Printer Status 6 3 2 Printer Operation 6 4 Cleaning Of the Printer...

Page 3: ...II 6 Ethernet IPAddress Setting 21 7 WIFI IPAddress Setting 25 8 Operating Manual for Android OS 29 9 Operating Manual for IOSAPP 30 10 General Troubleshooting 34...

Page 4: ...ing recording or otherwise without the prior written permission from us Statement While every precaution has been taken in the preparation of this manual but we can t guarantee the contents of this ma...

Page 5: ...oltage 110 220V please do not use other devices on the same power outlet to avoid voltage fluctuation 2 Install the printer on a flat and stable surface to avoid printer suffered from any vibration an...

Page 6: ...implified Chinese 24x24 point support GB18030 font library support Taiwan and HK traditional complex font Korean and Japanese Character Size 576dot line or 512dot line ANK Character Font A 12 24dot 1...

Page 7: ...ness 0 06 0 08mm Power Supply DC24V 2 5A Auto Cutter Full Partial Cut Codes type UPC A UPC E JAN13 EAN13 JAN8 EAN8 CODE39 ITF CODABAR CODE93 CODE128 2D Barcode QR CODE Temperature 0 45 Contrast Humidi...

Page 8: ...RS 232 is developed according to the EIA standard asynchronous transmission the specification as following z Data transmission serial interface z Synchronization asynchronous z Signal Level 5 4V Seri...

Page 9: ...turns on z Switch off Press the switch on the other side O z Paper Feeding Press FEED button when powers on paper will keep running stop to run when loosen this button z Self Printing Test Switch off...

Page 10: ...ng 3 Use a soft brush or wrung out ethanol immerged cotton to clean the print head Remember to turn on the gear while lubricating to ensure a completely lubricated 4 Close the cover once cleaning done...

Page 11: ...paper rolls and cartridge Paper Loading Direction as below Jpg 1 5 2 Driver Installation 1 Enter the DC driver click the related files printer driver software of 58mm 80mm series and install the insta...

Page 12: ...9 3 please read the related terms carefully and install it as agreement as below 4 Click next step and show as below customer is available for modifying channel of driver installation or default one...

Page 13: ...n as below select operation system of your computer and printer model click USB port for testing if you communication with USB port USB port of computer will be identified automatically Click he butto...

Page 14: ...es then choose Ports We can see many usb ports if there is other usb printer used in this PC Select the unoccupied usb port and click Apply Remarks Ensure the printer is power on cable connects to the...

Page 15: ...orts and try the USB ports one by one until it is ok 5 2 2 Ethernet Connection If your desired port is Ethernet 1 Get the IP address from a Self Printing Test Paper Switch off the printer then press F...

Page 16: ...13 2 Select Add Port we can see below image 3 Click Next and enter into the printer IP address 4 Next and choose Generic Network Card then click Next...

Page 17: ...14 5 Then you can check the image as below 6 Click Finished and we can check the added ports as below image 7 Let s back to General and click Print Test Page...

Page 18: ...5 If the print test page works well that mean all setting is ok We can also change the setting by Device Settings print method setting cash drawer setting paper cutter setting etc As below image shown...

Page 19: ...erties Ports as below 2 Select COM1 Configure Port default setting as below image We should refer to the default baud rate from the self test page and input the same baud rate above or there will be e...

Page 20: ...ing is ok Try below setting if we the printing speed is too slow Device Settings Print Mode select Print as soft font 5 2 4 Bluetooth port to be used if you choose models support Bluetooth printing 1...

Page 21: ...tooth printer 3 To add the Bluetooth printer please left click the click Add a Bluetooth Device then you will enter wizard screen please choose My device is set up according and ready to be found clic...

Page 22: ...lick Next 6 Choose Let me choose my own passkey then enter 1234 this is factory default passkey if you want to change it you have to inform us to set the new passkey for you in our factory before ship...

Page 23: ...ce will automatically assign a COM port 8 Now if you want to test if the printer is OK to print you could use a com tool and send printed data to Outgoing COM port just as above image shown COM5 Com t...

Page 24: ...e such as a router connection printer and computer are both connected to the router 1 2 Press the FEED button while turn on the printer power switch and when PAPER OUT indicator light release the FEED...

Page 25: ...iguration then you can set the Ethernet related information settings as shown in Image 6 5 modify each one if you need and click Save button to save the settings Image 6 5 Configuration 1 6 Restart th...

Page 26: ...ow Step 1 Select the port Ethernet and get the printer IP from Self test page the default IP address is 192 168 1 100 Step 2 Click the Connection if success it will be shown Disconnection Step 3 Can b...

Page 27: ...Density Level 1 to Level 4 Serial Baud Rate 9600 19200 38400 57600 115200 Front set Front_1 Front_2 and Front_3 After all the setting are done please power off and restart the printer Step 5 You also...

Page 28: ...find the file named HF LPB100 and link it after successful connection go to next step 3 Enter the IP address 10 10 100 254 into the PC browser press Enter we can see as below Enter admin for the user...

Page 29: ...lection as below Above are all your current wireless network select one of your wireless device available to be used then click OK 6 Input the correct configuration within the dialog as below STA sett...

Page 30: ...setting click Save 8 Restart the module as below Module configuration is complete 9 Click computer Start Run Input word CMD as below Input ping 192 168 1 105 t as below If details shows as below mean...

Page 31: ...28 Return to the driver properties port add port consistent with the add ports...

Page 32: ...med SDK from the CD driver Then follow the path Android SDK BLUETOOTHDEMO bin BT POS Printer APK and install it into your Android device Step 3 Connect your Android device with our printer once the in...

Page 33: ...30 9 Operating Manual for IOS APP 1 Download the Test Tools POS PrinterV1 0 from App Store as below Image 1 2 Turn on the Bluetooth setting of IOS device then click POS Printer Image 2...

Page 34: ...w Image 3 4 Select the way of communication of printers Bluetooth or WIFI Image 4 5 If connect with Bluetooth then you can click Select Printer first you will search the Bluetooth Printer the default...

Page 35: ...ease make sure that your device WIFI is connected with printer both of them in the same Network segment And then click the Connect enter into the printer IP 7 If above steps are successful then you ca...

Page 36: ...it the paper will be feed out and cut portable printers 58 series of printers without cutter this feature does not work Self Test Click the self test the printer will print out a self test page becau...

Page 37: ...ce if needed 4 Malfunction of paper feeding A Use soft brush to clean the paper sensor and try again or send it to the service center for repair 5 Messy code printing after a period of time A Interfac...

Page 38: ...ID to see if any conflicts of the Ethernet ID Give a specified Ethernet ID to each printer to avoid this problem 12 Printing speed is very slow for serial printer follow this path and change the set a...

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