TROUBLE SHOOTING
11
PROBLEM
POSSIBLE CAUSE
SOLUTION
Scooter will not run.
Battery is not charged.
Charger is not working.
Charge the battery for at least 5.5 hours for the first
charge, and at least 5.5 hours for subsequent charges.
Charge the battery for at least 5.5 hours for the first
charge, and at least 5.5 hours for subsequent charges.
Scooter run time is short.
Battery requires charging.
Make sure the scooter is not overloaded. This product
is designed to sustain a maximum of 100kg.
An excessive overload triggers off automatic protection
and makes the scooter refuse to start. Do not ride uphill
a steep slope or use the scooter to tow any cargo. Do
not overload the scooter, which may cause the battery
and the electronics to age prematurely and damage
the power system.
Only ride on solid, even clean and dry surfaces such
as pavement and flat ground.
Scooter runs sluggishly.
Scooter is overloaded.
Check all wire around the motors and all connectors
to make sure they are tight.
Charge the battery for at least 5.5 hours if only one light
of battery power is on.
Sometimes the scooter
doesn't run or the wrench
figure on the digital display
is on.
Loose wires or connection.
Battery requires charging.
Contact ZINC [email protected]
for diagnosis and repair options.
Motor or electrical switch
damage.
Unsuitable riding
conditions.
Make sure power flow to the wall outlet is on.
Battery will not fully charge.
Make sure power flow to the wall outlet is on.
Battery may need to be replaced. Even with proper
care, rechargeable batteries do not last forever.
The average rechargeable battery life is 1 to 2 years
depending on scooter conditions and use. Replace
only with Hy-Pro replacement batteries.
Make sure charger plug is connected to 100-240V
power supply.
SPARE PARTS:
Due to general wear and tear, occasionally you may need to purchase spare parts to keep your scooter in peak condition.
It is important to use the correct spare parts for your particular model ie. ZINC FORMULA E GZ
3SERIES
FOLDING ELECTRIC
SCOOTER, and that you purchase them directly from us. Visit our website WWW.ZINCSPORTS.COM and go to
‘Spare Parts’.
If you have any problem selecting the parts you require, contact Zinc Customer Services on +44 (0) 800 731 0006.
The scooter motor cuts
out after the scooter has
been ridden up steep
gradients or in situations
where the maximum load
has been exceeded on
the scooter.
Battery Management System
(BMS)
The battery incorporates a management system that
will automatically cut out the power. If these
situations occur, the scooter will automatically reset
and run as normal. Please do not run the scooter
under these conditions as the BMS will continue to
cut the power as the battery and motor are being
overloaded.
Need Help? Visit our website for product support www.zincsports.com or email our customer service team