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The software on your ZillionTV Device needs to
be updated. Although this should happen auto-
matically, you may sometimes need to turn your
box off, wait 60 seconds, and then turn it on
again. This forces the box to download any up
dates to its software, including new content
descriptions and menu updates.
In any case, it will help our support representatives
to isolate the problem if you run a bandwidth test, as
follows:
Step 1.
On your computer, open a browser and go to
http://support.zilliontv.tv
Step 2.
Click the login link.
Step 3.
Enter your email address and PIN, then
click Login.
Step 4.
Click Bandwidth Test. A bandwidth test will
automatically begin and may take several
minutes to complete.
Step 5.
Copy and paste the results into an email to
[email protected] along with a description
of the program you were watching and the
date and time when the problem occurred.
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