24
no connection to Your home network
If you are using a wired connection from the
ZillionTV Device to your home network, check the
following:
-
ethernet cable plugged in on both ends:
make sure the cable is seated firmly in a port on
your router and in the Ethernet port on the
ZillionTV Device (there’s only on port where it
will fit). If you are using a pair of powerline
Ethernet adapters to connect to your network,
make sure that both adapters are plugged di
rectly into live electrical outlets (they don’t work
when plugged into power strips), and that you
have one Ethernet cable plugged into the router
and one of the adapters, and another Ethernet
cable plugged into the ZillionTV Device and the
other adapter.
-
router turned on: if your router is turned off,
your home network won’t work.
-
dSl or cable modem turned on: if your
modem is turned off, your Internet connection
is down, and the ZillionTV Device won’t be able
to connect to the servers that let you activate
and use the service.
If you are using a wireless connection from the
ZillionTV Device to your home network, check the
following:
-
router turned on: if your router is turned off,
your home network won’t work.
-
dSl or cable modem turned on: if your
modem is turned off, your Internet connection
is down, and the ZillionTV Device won’t be able
to connect to the servers that let you activate
and use the service.
-
correct wireless network information used
to connect: you need to know the name, or
SSID, of your wireless network, and, if it’s
password-protected, you also need to know the
authentication type (WEP or WPA), and the
wireless password. See Connecting to Your
Wireless Network, on page 17.
activation Wizard did not complete
The following problems can prevent you from com-
pleting the activation wizard:
-
lost network connection: if your home net-
work is turned off during activation, the activa-
tion process will not complete.
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