25
connection is down, you’ll see the ZillionTV
welcome screen, but you won’t be able to play
movies. Check your Internet connection by
going to a computer connected to your home
network, opening a browser and opening a web
page. If you cannot open a web page, your Internet
connection may be down; contact your ISP.
-
home network connection down: refer to No
Connection to Your Home Network on page 24.
-
ZilliontV server problems: if the ZillionTV
server is down, you may be able to browse for
programs, but won’t be able to play them. If you
can’t watch programs, contact ZillionTV customer
support at 866-736-1388, or send an email with
a description of your problem to
ZilliontV device Stops Working
If your ZillionTV Device does not respond when you
click the remote, check the following:
-
Make sure the remote control is working
-
Make sure the ZillionTV Device is plugged in to
a live power source.
-
Check for new software for the ZillionTV Device
-
lost internet connection: the activation wizard
needs to connect to the Internet to confirm your
account number and PIN, which completes the
activation process. If your Internet connection
goes down during the activation process, the
wizard will not finish and your service will not be
activated.
If the activation wizard fails to complete, make sure
that your Internet connection is working and your
router is turned on. Turn on your TV and the ZillionTV
Device and complete the wizard.
movies/tV Shows don’t play
If you are able to complete the activation wizard,
and you can see ZillionTV Home, but programs don’t
play, the problem may be one of the following:
-
ZilliontV device needs new software: periodi-
cally, your ZillionTV Device needs to connect to
our servers for new content information and
software. Although this should happen automati-
cally, you may occasionally need to restart your
box (by unplugging and reconnecting power).
Whenever the ZillionTV Device restarts, it au-
tomatically downloads new content information
and software.
-
internet connection down: if your Internet
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