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11.
Maintenance and Service
!
CAUTION: Every maintenance procedure (even cleaning BIKE+ all in one) must be done
with the “BIKE” mode enabled. On the contrary, severe injury may occur.
11.1 Cleaning BIKE+ all in one
Please, keep
BIKE+ all in one
hub clean. Clean it with a soft, damp cloth.
BIKE+ all in one
may not be immersed in water or cleaned with high-pressure cleaner.
DO NOT
use a high-pressure water jet to clean
BIKE+ all in one
.
For service, firmware upgrades, battery substitutions and repairs on the hub, please refer to
authorized Zehus dealers.
11.2 After-sales Service and Customer Care
In case of questions concerning
BIKE+ all in one
or one of its components please read
the FAQ on the Zehus website (
www.zehus.it
). In case you do not find an answer, please
contact us through the procedures explained in 6 on page 26 or send an e-mail to
[email protected].
When contacting Zehus for an issue related to
BIKE+ all in one
please provide
one
of the
following information together with the problem description:
o
Registration e-mail for your
BIKE+ all in one
o
Bike name
o
Bike MAC address (it can be found in the Bluetooth option on your smartphone)
11.3 Transport
Item with internal battery packs are subject to Dangerous Goods Legislation requirements.
Private users can transport such undamaged items by road without further requirements.
When being transported by commercial users or third parties (e.g.. air transport or FWD
agencies), special requirements on packaging and labeling must be observed (e.g.. ADR
regulations). If necessary, an expert for hazardous materials can be consulted when pre-
paring the item for shipping.
Dispatch
BIKE+ all in one
only when the housing is undamaged.
