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EN - 22   

2.10.3 What to do in the event of a malfunction / Trouble shooting

Below are a number of trouble-shooting tips for the malfunction alerts described previously which can appear on 
the digital operating device in the event of a malfunction.

A1 / 

A2 / A3 / A4

NTC sensor  

 

T1 / T2 / T3 / T4

is defective

Remove the handles

from the ComfoAir. 

Remove the filters from

the ComfoAir. 

Slide the front panel

upwards and remove 

the front panel from 

the ComfoAir. 

Release the cover panel

by unscrewing the

screws.  

Remove the screw

from the electronics

carriage and pull the

electronics carriage

carefully forwards.

Remove the
cover panel.

Reconnect the 

NTC sensor. 

Reconnect the

power to 

the ComfoAir. 

Yes

No

Yes

No

Replace the

NTC sensor.

Replace the

control circuit 

board 

.

Yes

No

Was the

temperature  

< -27ºC or  

> 127ºC?  

Reset the unit

(P74 on 1)

Disconnect the

power from 

the ComfoAir. 

Disconnect the

power from 

the ComfoAir. 

Disconnect the

power from 

the ComfoAir. 

Release the front panel

by unscrewing the

screws.  

Are the

 connections

at the ComfoAir

correct?

Is the

resistance of

the NTC sensor

correct?

Resistance [KΩ]

MIN.

MID.

MAX.

10

19,.570

19,904

20,242

15

15,485

15,712

15,941

18

13,502

13,681

13,861

19

12,906

13,071

13,237

20

12,339

12,491

12,644

21

11,801

11,941

12,082

22

11,291

11,420

11,550

25

9,900

10,000

10,100

30

7,959

8,057

8,155

Temperature

[°C] 

Resistance tabel for 

(NTC) temperature sensors:

Summary of Contents for ComfoAir 550 Luxe

Page 1: ...ComfoAir 550 Luxe Installer Manual...

Page 2: ...has been compiled with the utmost care The publisher cannot be held liable for any damage caused as a result of missing or incorrect information in this manual In case of dis putes the Dutch version...

Page 3: ...drain 8 2 7 Commissioning the ComfoAir 9 2 7 1 CC Ease panel 9 2 7 2 P menus for the user 11 2 7 3 P menus for the installer 13 2 8 Programming air specifications 18 2 9 Maintenance by the installer 1...

Page 4: ...EN IV EN IV...

Page 5: ...urer s war ranty for a period of 24 months after fitting up to a maximum of 30 months after the date of manu facture Warranty claims may only be submitted for material faults and or construction fault...

Page 6: ...h the ComfoAir throughout its life Instructions with regard to cleaning or replacing the filters of the intake and exhaust valves must be carefully observed The specifications stated in this document...

Page 7: ...e air G4 return air G4 2 energy efficient DC motors E with high efficient fan HE High Efficient heat exchanger with optional moisture exchanger F Display G to read data and for setting procedures Elec...

Page 8: ...330 m3 h at 215 Pa 1 21 A Maximum 460 m3 h at 410 Pa 2 46 A Electricity Power supply 230 50 V Hz Cos phi 0 46 0 62 Supply fan noise level at 0 m Position Ventilation capacity Sound power Absent Settin...

Page 9: ...Power supply 230 50 V Hz Cos phi 0 46 0 62 Supply fan noise level at 0 m Position Ventilation capacity Sound power Absent Setting 50 m3 h at 5 Pa 36 dB A Low Setting 180 m3 h at 60 Pa 58 dB A Medium...

Page 10: ...EN 6 2 3 Dimension sketch 800 724 5 569 280 5 124 5 490 180 200 208 5 208 5 265 32 ELECTRICAL AND DATA CONNECTION CONDENSATION DRAIN LEFT HANDVERSION CONDENSATION DRAIN RIGHT HANDVERSION...

Page 11: ...Installation of the ComfoAir 2 5 1 Transport and unpacking Take the necessary precautions when transporting and unpacking the ComfoAir Make sure the packing material is disposed of in an environmental...

Page 12: ...ractor hood made by Zehnder Return air Exhaust air Supply air Outside air ComfoAir Left Outside air Supply air Exhaust air Return air ComfoAir Right 2 6 3 Connection of the condensation drain ComfoAir...

Page 13: ...he RF input and analogue inputs 0 10V P9 Reading statuses from menu P5 and P6 P menus P1 P2 and P9 can be accessed by the user mainly to read statuses and set time delays The remaining P menus P3 to P...

Page 14: ...ect a value for the parameter using or 8 Press to store the settings 9 Repeat steps 5 to 8 to set multiple parameters in succession Or Press to return to the P menu so steps 3 to 8 can be repeated 10...

Page 15: ...switch to high position x minutes after operating the bathroom switch the ComfoAir switches to the high setting Low voltage input 0 Min 15 Min 0 Min P22 Optional Note Only applies to systems fitted wi...

Page 16: ...Only applies to systems fit ted with a CC Ease panel or CC Luxe panel Time for the Boost setting After pressing on the CC Luxe panel or after pressing continuosly 2 sec on the CC Ease panel the Com f...

Page 17: ...w position 16 98 nL HL 35 40 P36 Setting the capacity in of the supply fan in medium position 17 99 nL HL 50 70 P37 Setting the capacity in of the supply fan in high position 18 100 nL HL 70 90 P38 Cu...

Page 18: ...nnection with an extractor hood 0 No 1 Yes 0 If an extractor hood is electrically connected to the ventilation system the user can set the extractor hood ventilation levels via P29 P54 Confirming the...

Page 19: ...ass valve continues to function properly P61 Setting the percentage by which the supply fan must in crease its speed when the valve of the geothermal heat exchanger is opened 0 99 0 P62 Tge Temperatur...

Page 20: ...and programmes need to be checked and set to the right value P76 Self testing the ComfoAir 0 1 activate 0 The ComfoAir will run at maximum Rotation Per Minute RPM The bypass valve will open and close...

Page 21: ...0 835 0 positive analogue input 3 1 negative setting analogue input 3 0 1 0 836 read out analogue input 3 0 100 840 Analogue input 4 0 not fitted 1 fitted 0 1 0 841 0 controlling 1 programming analogu...

Page 22: ...the valves and open them as far as possible Measure the air volumes starting with the intake air and then the exhaust air If the measured air volumes deviate from the nominal air volumes by more than...

Page 23: ...ove the heat exchanger and the leakage tray F 9 Remove the heat exchanger from the leakage tray F Install the leakage tray correctly underneath the heat exchanger The slanting side of the leakage tray...

Page 24: ...r element filter Clean the filter of the Preheater if fitted once every 4 years 1 Remove the heat exchanger as instructed in the maintenance chapter of the heat exchanger 2 Remove the screw from the e...

Page 25: ...too high E4 ComfoAir has been switched off by external contact EA1 Enthalpy sensor measures exces sive Relative Humidity RH values EA2 No communication between the enthalpy sensor and the ComfoAir E15...

Page 26: ...forwards Remove the cover panel Reconnect the NTC sensor Reconnect the power to the ComfoAir Yes No Yes No Replace the NTC sensor Replace the control circuit board Yes No Was the temperature 27 C or 1...

Page 27: ...riage and pull the electronics carriage carefully forwards Activate the self test P76 on 1 Remove the cover panel Did the bypass motor preheater element motor run Yes Disconnect the power from the Com...

Page 28: ...rol circuit board Replace the NTC sensor Yes No Is the resistance of the preheater element cable infinite Replace preheater element cable Yes No Are the connections at the preheater element correct Re...

Page 29: ...e electronics carriage and pull the electronics carriage carefully forwards Remove the cover panel Activate the self test P76 on 1 Check the following Fan settings to low Supply valve s to far closed...

Page 30: ...the ComfoAir Replace the Luxe connection panel Are the fuses on the Luxe connection panel correct Yes No Replace the defective fuse Install all parts in reverse order Reconnect the power to the Comfo...

Page 31: ...ds Is there 230 VAC power present on the fan Yes No Disconnect the power from the ComfoAir Replace the control circuit board Is a control signal 1 5 10 VDC present on the fan Yes No Disconnect the pow...

Page 32: ...o Yes No Reset the unit P74 on 1 Reset the unit P74 on 1 Refit the leakage tray of the ComfoAir See the maintenance chapter of the heat exchanger Replace the Luxe connection panel Are the fuses on the...

Page 33: ...eplace the NTC sensor Remove the handles from the ComfoAir Remove the filters from the ComfoAir Release the front panel by unscrewing the screws Slide the front panel upwards and remove the front pane...

Page 34: ...s in reverse order Reconnect the power to the ComfoAir Remove the handles from the ComfoAir Remove the filters from the ComfoAir Release the front panel by unscrewing the screws Slide the front panel...

Page 35: ...ts in reverse order Reconnect the power to the ComfoCool Reconnect the power to the ComfoAir Install all parts in reverse order Disconnect the power from the ComfoAir and ComfoCool Are the connections...

Page 36: ...the power from the ComfoAir Are the connections at the CC Ease panel correct Reconnect the CC Ease panel to the ComfoAir Reconnect the power to the ComfoAir Yes No NC No communication between the CC E...

Page 37: ...power from the ComfoAir Remove the handles from the ComfoAir Remove the dirty filters from the ComfoAir Slide the clean new filters back into the ComfoAir Cleaning Vacuum the filters with a vacuum cle...

Page 38: ...locked Clean the ventilation ducts ComfoAir is in frost protection operation Wait until the weather warms up Too noisy Fan bearings defective Replace the fan bearings Fan settings to high Change the f...

Page 39: ...4 3 Temperature sensor T1 T3 in top of unit near the electronic carriage 400300025 4 Temperature sensor T2 T4 in scroll casing of both fans 400300026 5 Forst free element 400300027 6 Filter 2x 4001000...

Page 40: ...Cb Aa CCa GND GND Ext Comm N L3 PE Comm Basis RS232 KFB 12V RX TX ERR GND OFF BS GND GND FIE CH GND GND Tch Tge GND GND Tah 010 GND GND 010 AH Afterheater Bathroom switch External Filter ERR Remote fi...

Page 41: ...fortCool CC Ease panel Temperature sensor geothermal heat exchanger Temperature sensor Extractor hood Remote fixed line de activation of the fans malfunction indicator of wired 3 position switch Tempe...

Page 42: ...94 Company register Zwolle 05022293 EEC declaration of conformity Machine description Heat recovery units ComfoAir 550 series Complies with the following directives Machinery Directive 2006 42 EEC Low...

Page 43: ...39 EN...

Page 44: ...Zehnder Group Nederland B V Lingenstraat 2 8028 PM Zwolle Nederland Tel 038 429 69 11 Fax 038 422 56 94 Internet www jestorkair nl E mail info jestorkair nl Zehnder Group Nederland B V 849050948 0911...

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