7_How to Delete Camera
To Delete any camera from mobile application, long press the camera Image on application and
choose Yes, once asked, select sure to delete.
8_FAQ
Q: Notice wrong password when checking real time videos.
A: Device visiting password probably has been changed by other people. Try enter the correct visiting password in the popup. If
you forgot the password, you can press the
“reset” button for a long time and restart.
Q: It shows device is offline in device listing.
A: Please check whether camera is connected with network properly and network indicator light is always on or not. Please
check whether the router’s network is
fine or not.
Q: What shall we do if phone APP can
’t get any notifications?
A: Check whether alarm items & alarm notifications in alarm settings (section 5.1) are switched on and make sure you have
deployed alarm successfully. Make sure the notifications settings for the mobile application are enabled in the mobile phone
settings.
Q
: Recorded videos files can’t be searched out on playback.
A: Please check if the SD card inserted properly and not damaged. Also check the search time of recorded files and system time
of camera.
Q: Camera can
’t connect with
Wi-Fi.
A: Confirm the Wi-Fi password is entered correctly in camera. There should be no special character in the Wi-Fi password.
Camera doesn’t support
5G WI-Fi, please connect with 2.4G WI-Fi.
Q: Email notifications are not received
A: Check the email details are entered correctly in section 5.2. Also make sure that less secure settings is enabled in Gmail
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