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Yeastar Technology NeoGate TG200, User Manual

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Yeastar Technology NeoGate TG200 User Manual Download Page 80

 

TG  Series  User  Guide 

 

80/86 

 

Malfunction in module; please examine the relevant module. 

VoIP Trunk (Account) Status 

Status 

Description 

Unregistered

 

Trunk registration failed 

Registered

 

Successful registration, trunk is ready for use 

Request Sent

 

Registering 

Waiting 

Waiting for authentication 

VoIP Trunk (Service Provider) Status 

Status 

Description 

OK

 

Successful registration, trunk is ready for use 

Unreachable

 

The trunk is unreachable. 

Failed 

Trunk registration failed. 

Check Network Status 

Navigate  to 

Status  >  System  Status  >  Network  Status

 

to  check  the  TG  gateway’s  network 

information and MAC address. 

 

Check System Info 

Navigate to 

Status > System Status > System Info

 

to check the TG gateway’s hardware version, 

firmware version, disk usage, and memory usage. 

Summary of Contents for NeoGate TG200

Page 1: ...Tel 86 592 5503309 E mail sales yeastar com Support Tel 86 592 5503301 E mail support yeastar com Web http www yeastar com Version 91 1 0 7 Revised November 2 2017 TG Series GSM 3G VoIP Gateway User...

Page 2: ...d other relevant provisions of the CE FCC Warranty The information in this document is subject to change without notice Yeastar Information Technology Co Ltd makes no warranty of any kind with regard...

Page 3: ...tion 14 Connect Antennas 15 Rack Installation 16 Ground Connection 17 Connect Your Gateway 18 Getting Started 19 Log in Web User Interface 19 Web Configuration Panel 20 Manage GSM 3G Modules 21 Config...

Page 4: ...Trunk 37 Connect TG Gateway to Your PBX Peer Trunk Mode 37 Set up a Mobile to IP Route Peer Trunk Mode 38 Set up an IP to Mobile Route Peer Trunk Mode 39 Call Control 40 Route Calls Based on Caller ID...

Page 5: ...up VLAN for the TG Gateway 64 Set up OpenVPN Network 65 Set up DDNS for the TG Gateway 66 Static Route 66 Configure VoIP Settings 68 Group VoIP Trunks 68 Configure SIP Settings 68 Configure IAX Settin...

Page 6: ...series gateway We begin by assuming that you are interested in TG series gateway and familiar with networking and other IT disciplines Products Covered This guide explains how to configure the followi...

Page 7: ...n Off the power is switched off RUN LED Indicates the system status Blinking the system is working properly Static Green Off the system goes wrong LAN Port 10 100 adaptive RJ45 Ethernet port GSM 3G Mo...

Page 8: ...ed power supply to the port Grounding Earth Protects the personnel and the equipment TG400 Gateway Overview TG400 Gateway Front Panel No Feature Description Reset Button Press and hold for 10 seconds...

Page 9: ...ing Quickly there is an ongoing call on the port Off no module is inserted or the module is damaged SIM Card Slot Insert the SIM card to the SIM card slot TG400 Gateway Back Panel No Feature Descripti...

Page 10: ...GSM 3G Module LED Indicates the GSM 3G module status Static Green the module and the inserted SIM card are working properly Blinking Slowly no SIM card is detected or the port is working improperly B...

Page 11: ...ing improperly Blinking Quickly there is an ongoing call on the port Off no module is inserted or the module is damaged SIM Card Slot Insert the SIM card to the SIM card slot Antenna Connector Connect...

Page 12: ...00 adaptive RJ45 Ethernet port Reset Button Press and hold for 10 seconds to restore the factory defaults Power Switch Press this button to switch on off the device Power Interface Connect the supplie...

Page 13: ...ting ear 3 3 2 2 Screws 9 9 8 8 Grounding stud and nut 1 1 1 1 Rubber feet 4 4 4 4 Quick Start Guide 1 1 1 1 Safety Disclaimers and Installation Warnings To avoid unexpected accident personal injury o...

Page 14: ...cards You can insert and remove your SIM cards to the TG gateway directly without powering off the device Procedure 1 Insert the SIM card with the angled corner in first and the contact area facing do...

Page 15: ...er from the rubber feet 3 Turn over the device and attach the supplied rubber feet to the recessed areas on the bottom at each corner of the device Connect Antennas 1 Connect the external antenna on a...

Page 16: ...components Dropping components may damage them or cause an injury Procedure 1 Fix the brackets to the left and right sides of the TG gateway with 4 screws 2 Place the TG gateway in the 19 inch rack a...

Page 17: ...way from the bad effects of external noise in the case of a lightning strike A permanent connection between ground and the ground terminal of the TG gateway must be made Procedure 1 Tighten the provid...

Page 18: ...cable to the LAN port of TG gateway and the other end to any port of your company s LAN switch router 2 Plug the provided power cord into the power inlet on TG gateway and the other end to a standard...

Page 19: ...you can manage the device by logging in the Web interface Check the factory defaults below IP address http 192 168 5 150 User Name admin Default Password password Procedure Make sure your computer is...

Page 20: ...and check call logs system logs System Configure Network Settings Security related Settings System Date and Time Password Backup and Restore etc SMS Send SMS messages and manage the inbox and box etc...

Page 21: ...and CLIR Group Mobile Trunks Configure GSM 3G Module Profile You can set a name to the GSM 3G module to help you identify your modules on TG gateway After inserting a SIM card to a GSM 3G module you...

Page 22: ...to disallow a GSM 3G module to make outbound calls you can disable the module Procedure 1 Navigate to Gateway Mobile List Mobile List select the desired module click the Outbound Status The outbound s...

Page 23: ...system doesn t count the talk time that has been used formerly on the SIM card Set a Single Call Duration of Mobile Trunk By default the system doesn t limit single call duration of mobile trunks The...

Page 24: ...runks to count and limit the talk time of outgoing calls on your TG gateway Procedure 1 Navigate to Gateway Mobile List Mobile List select the desired module click 2 Click the Call Duration Settings t...

Page 25: ...e 6 Click Save and Apply Changes Set Talk Time Alarm of Mobile Trunks You can set alarm of talk time for mobile trunks to remind you that the monthly talk time of the mobile trunks is running out Proc...

Page 26: ...cally If the network type and band are not suitable for you you can change the settings manually Procedure 1 Navigate to Gateway Mobile List Mobile List select the desired module click 2 Click the Adv...

Page 27: ...Enable VoLTE 5 Click Save and wait for the web page reloading for about 1 minute then click Apply Changes Unlock the SIM Card If your SIM card has enabled PIN lock you can unlock the SIM card on TG g...

Page 28: ...ab 3 Enable the desired option and enter the number to receive forwarded calls 4 If you forget the previous settings click to retrieve the previous settings 5 Click Save and Apply Changes Group Mobile...

Page 29: ...TG Series User Guide 29 86 make outbound calls using the outgoing strategy 4 Select desired trunks to the Selected box 5 Click Save and Apply...

Page 30: ...a VoIP account on TG gateway a Navigate to Gateway VoIP Settings VoIP Trunk click Add VoIP Trunk b Set Trunk Type to Account c Choose a protocol from the Type field When you use this account to regis...

Page 31: ...account from the Call Destination field 6 Click Save and Apply Changes When a call reaches the selected GSM 3G trunk the call will be routed to the destination of the PBX s inbound route Set up an IP...

Page 32: ...TG Series User Guide 32 86 6 Click Save and Apply Changes A PBX user can make a call through the selected GSM 3G trunk...

Page 33: ...1 Create one VoIP extension on your PBX 2 Create a register trunk on TG gateway a Log in TG web user interface navigate to Gateway VoIP Settings VoIP Trunk click Add VoIP Trunk b Set Trunk Type to Tr...

Page 34: ...Settings Mobile to IP 2 Click Add Mobile to IP Route 3 Enter a name in the Route Name field 4 Choose a GSM 3G trunk or a trunk group from Call Source field 5 Choose a register SIP trunk from the Call...

Page 35: ...to Mobile Route Register Trunk Mode Procedure 1 Navigate to Gateway Routes Settings IP to Mobile 2 Click Add IP to Mobile Route 3 Enter a name in the Route Name field 4 Choose a register SIP trunk fro...

Page 36: ...Guide 36 86 7 Click Save and Apply Changes When a PBX user makes a call through the selected GSM 3G trunk he she will hear a dial tone The PBX user needs to dial the destination number after hearing...

Page 37: ...o Mobile Route Peer Trunk Mode Connect TG Gateway to Your PBX Peer Trunk Mode Procedure 1 Create one peer trunk on your PBX 2 Create a peer trunk on TG gateway a Log in TG web user interface navigate...

Page 38: ...field 5 Choose a service provider trunk from the Call Destination field 6 Optional Set the Hotline number If you set hotline to a PBX extension number the incoming call will be routed to the extension...

Page 39: ...ettings IP to Mobile 2 Click Add IP to Mobile Route 3 Enter a name in the Route Name field 4 Choose a service provider trunk from Call Source field 5 Choose a GSM 3G trunk or a trunk group from the Ca...

Page 40: ...ick Save and Apply Changes Route Calls Based on Destination Numbers You can set the TG gateway to route calls based on the destination numbers When the users call in TG gateway and hear a dial tone th...

Page 41: ...TG gateway the system will block the call Procedure 1 Navigate to Gateway Routes Settings Blacklist 2 Click Add Blacklist 3 Enter the desired number 4 Set the Type to Inbound 5 Click Save and Apply Ch...

Page 42: ...e could reduce the cost for the users who work out of the office using their own mobile phones Set up Callback for Specific Numbers Callback feature is disabled on the TG gateway by default The system...

Page 43: ...Mobile to IP route or IP to Mobile route 5 Click Save and Apply Changes Add Callback Rules A callback rule will help you to manipulate the numbers call back from TG gateway For some GSM 3G carriers yo...

Page 44: ...gs AutoCLIP Settings 2 Set Enable to Yes 3 Optional Change the Record Keep Time The system will keep the AutoCLIP records for the configured time 4 Optional Change the value of Digit Match Adjust the...

Page 45: ...astar TG gateway Web user interface Procedure 1 Navigate to SMS SMS Send SMS 2 Choose a Country Code for the destination number If you cannot find the desired country code set Country Code to Custom a...

Page 46: ...to the group 4 Click Save Delete an SMS Contact Procedure 1 Navigate to SMS SMS SMS Contacts 2 Choose a contact and click Manage Sent SMS Messages You can view the status of sent SMS messages search...

Page 47: ...sults After searching the desired SMS messages you can download and export the records to a csv file Procedure 1 Navigate to SMS SMS Outbox 2 Click Download the messages to download and export the sea...

Page 48: ...the box 4 Optional Check the checkbox of Do not need the plus sign if the destination number doesn t need it 5 Click Reply Search Received SMS Messages You can search SMS messages by the following cri...

Page 49: ...box 2 Click Download the messages to download and export the searched SMS messages Delete Searched Results You can search the desired SMS messages and delete them Procedure 1 Navigate to SMS SMS Inbox...

Page 50: ...s Configure SMS to Email Settings Procedure 1 Navigate to SMS SMS Settings Email Settings 2 Choose one GSM 3G trunk click to edit it 3 Enter an email address click Add Email The system will deliver th...

Page 51: ...rrect a Click Test SMTP Settings The following window appears b Enter an email address to receive the test email c Click Test SMT Settings The web page will prompt Tested successfully if the email set...

Page 52: ...e GSM 3G port Example port 3 num number required setting Enter the destination number Example num 15882025100 code code optional Setting If you set an access code of Email To SMS enter the same PIN co...

Page 53: ...SSD Messages Unstructured Supplementary Service Data USSD is sometimes referred to as Quick Codes or Feature codes You can send USSD messages to subscribe services from the GSM 3G carriers Send a USSD...

Page 54: ...tware You need to connect the third party software with TG gateway via API Procedure 2 Navigate to SMS SMS API Settings 3 Check the checkbox of Enable API 4 Set the User Name The 3rd party software wi...

Page 55: ...Procedure 1 Navigate to SMS SMS SMS Password 2 Enter the old password first 3 Enter a new password and retype the new password to confirm A strong password is comprised of letters numbers and characte...

Page 56: ...rd is comprised of letters numbers and characters 4 Click Save you will be automatically logged out Change Date and Time You can adjust the time of TG gateway including the time zone to make it consis...

Page 57: ...orts WAV wav and gsm audio file The audio file size must be smaller than 8 MB The supported wav file format PCM 8K 16bit mono bit rate 128kbps law g 711 8k 8bit 64kbps u law g 711 8k 8bit 64kbps gsm 6...

Page 58: ...c Click Test SMT Settings The web page will prompt Tested successfully if the email settings are correct Update System Firmware Update Firmware through HTTP Server You can get the firmware file downlo...

Page 59: ...TFTP Server Procedure 1 Set up TFTP server Below is an example of Tftpd32 a Open Tftpd32 b Click Browse to select the firmware file upgraded patch 2 Log in TG gateway navigate to System System Prefere...

Page 60: ...System Preferences Backup and Restore 2 Click Create a New Backup The following window appears 3 Set the File Name 4 Click Save all the system configurations are generated in a tar file You can see t...

Page 61: ...tore 2 Click Upload a Backup The following window appears Restore System Configurations Procedure 1 Navigate to System System Preferences Backup and Restore 2 Select a desired backup file click 3 Clic...

Page 62: ...et and Reboot 2 Click Reboot The system starts to reboot immediately Schedule Automatic Reboots You can easily schedule an automatic reboots for TG gateway Procedure 1 Navigate to System System Prefer...

Page 63: ...reset will erase all configuration data on the system Important when the system is being reset don t power off the device or the system will be damaged Procedure 1 Navigate to System System Preferenc...

Page 64: ...cedure 2 Navigate to System Network Preferences Network Settings LAN 3 Choose a network type to Static IP Address 4 Enter the IP address subnet mask gateway DNS server 5 Click Save a reboot prompt wil...

Page 65: ...nistrator and enter the VLAN information on the TG gateway 4 Click Save a reboot prompt will display on the bottom of the web page 5 Click Reboot Now to reboot the TG gateway Set up OpenVPN Network Yo...

Page 66: ...se the DDNS Server of your DDNS account 4 Enter the DDNS user name password and host name that you have got from the DDNS server 5 Click Save and Apply Changes If you set up the DDNS correctly the pag...

Page 67: ...will reach the destination address via this gateway Metric the cost of a route is calculated using what are called routing metric Routing metrics are assigned to routes by routing protocols to provid...

Page 68: ...of VoIP trunks can be selected directly when you are configuring the routes settings Procedure 1 Navigate to Gateway VoIP Settings Trunk Group click Add New Trunk Group 2 Enter a name in the Group Na...

Page 69: ...ange RTP Port End End of RTP port range DTMF Mode Set default mode for sending DTMF Default setting rfc2833 Max Registration Subscription Time Maximum duration in seconds of a SIP registration The def...

Page 70: ...dress is not static It is recommended that a static public IP address is used with this system Please contact your ISP for more information External Refresh Interval Used to identify the local network...

Page 71: ...y VoIP Settings SIP Settings QoS to configure the QoS settings Note we recommend that you configure the QoS in your router or switch instead of TG gateway Configure Respond Code Settings You can chang...

Page 72: ...Progress SIP packet If you choose Immediately TG will respond a 180 ringing SIP packet Remote Party ID Whether send Remote Party ID on SIP header Default is no Allow Guest Whether allow anonymous regi...

Page 73: ...r IAX2 registrations The default is 4569 Bandwidth Low medium high with this option you can control which codec to be used Min Registration Time Minimum duration in seconds of an IAX2 registration The...

Page 74: ...FTP service you can connect to PBX via web browser The default port is 21 TCP TCP Port used for SIP registrations The default is 5060 TLS TLS Port used for SIP registrations The default is 5061 Confi...

Page 75: ...prompt 3 Configure the E mail Notification Settings a If you want to enable e mail notification set E mail Notification to Yes b In To field enter the email address to receive alert emails c Optional...

Page 76: ...the system with improper firewall configurations Add a Firewall Rule Procedure 1 Navigate to System Security Center Firewall Rules click Add Rule 2 Set a Name for the rule 3 Optional Enter notes in t...

Page 77: ...r Firewall Rules check the checkbox of Disable Ping 2 Click Save and Apply Changes Block All Packets and Connections You can add Accept firewall rules for the trusted IP addresses or devices and block...

Page 78: ...the specific time interval in IP Packets field 5 Enter the time interval to receive IP packets in Time Interval field For example IP Packets is set to 90 Time Interval is set to 60 and it means 90 IP...

Page 79: ...Navigate to Status System Status Trunk Status to check the mobile trunk status and VoIP trunks status Mobile Trunk Status Status Description The trunk is idle the icon shows the signal strength The tr...

Page 80: ...authentication VoIP Trunk Service Provider Status Status Description OK Successful registration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk registration failed Check Netwo...

Page 81: ...TG Series User Guide 81 86...

Page 82: ...can change the View value Procedure 1 Navigate to Status Report Call Logs 2 Set View value the call log page displays the desired maximum call logs Search Call Logs You can search call logs by the fo...

Page 83: ...ng the filtered call logs appears on the Call Log page Download Searched Results After searching the desired call logs you can download and export the call logs to a csv file Procedure 1 Click Downloa...

Page 84: ...each log file is 1Mb When the system generates more than 16 normal log files the system will replace the oldest file with the new file Procedure 1 Navigate to Status Reports System Logs Options 2 Che...

Page 85: ...system will start to trace the web logs You can check the web log file on System Logs page Download System Logs Procedure 1 Navigate to Status Reports System Logs 2 Choose the desired system log file...

Page 86: ...r Guide 86 86 The system will start to capture the Ethernet packet 6 Click Stop to stop capturing packet 7 Click Download to download the captured packet to your local PC and use Wireshark to open the...

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