MyPBX U200 Administrator's Guide
www.yeastar.com
Page 75
·
Frequency
How often to announce a prompt to the caller.
4)
Events
If a caller presses the key while waiting in the queue, this setting selects which
action should process the key press.
5)
Failover-Destination
Defines the failover action. A failover occurs after the user reach the Queue max
wait time.
6)
Others
·
Music On Hold
Select the 'Music on Hold' Class for this Queue.
·
Leave When Empty
This option controls whether callers already on hold are forced out of a queue
that has no agents. There are two options.
Yes: Callers are forced out of a queue when no agents are logged in.
No: Callers will remain in a queue with no agents.
·
Join Empty
This option controls whether callers can join a call queue that has no agents.
There are two options,
Yes: Callers can join a call queue with no agents or only unavailable agents
No: Callers cannot join a queue with no agents
The default option is No.
·
Agent Announcement
Announcement played to the Agent prior to bridging in the caller.
·
Join Announcement
Announcement played to callers once prior to joining the queue.
·
Retry
The number of seconds we wait before trying all the phones again.
·
Wrap-up time
How many seconds after the completion of a call an Agent will have before the
Queue can ring them with a new call. The default is 30.
Summary of Contents for MyPBX U200
Page 1: ...U200 Administrator s Guide Version 15 16 0 104 Yeastar Technology Co Ltd...
Page 10: ...MyPBX U200 Administrator s Guide www yeastar com Page 10 Figure 3 2...
Page 14: ...MyPBX U200 Administrator s Guide www yeastar com Page 14 Figure 4 4...
Page 118: ...MyPBX U200 Administrator s Guide www yeastar com Page 118 Figure 9 5...
Page 128: ...MyPBX U200 Administrator s Guide www yeastar com Page 128 Figure E 2 Step3 Finish...
Page 134: ...MyPBX U200 Administrator s Guide www yeastar com Page 134 Figure G 3...
