MyPBX U200 Administrator's Guide
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seconds to ring this group before routing the call according to the „Destination if
No Answer‟ settings.
2. If the strategy is „Ring Sequentially‟, it means set the number of seconds to
ring a single extension before moving onto the next one.
·
Ring Group Members
An extension can be made a member of this ring group by moving it into the
„Selected‟ box.
·
Destination If No Answer
When all members on this group fail to answer the call, system will handle the
call according to the selected destination.
6.4.3 Queues
Call Queues give users (i.e. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Figure 6-39
Call queues allow calls to be sequenced to one or more agents.
Note
:
1.
Dial 'Queue '*'' to log in or 'Queue '**'' to log out the
queue. For example, if the queue number is '680', then agent can dial '680*'
to log in or '680**' to log out.
2.
Follow me feature in extension page will not take effect when it‟s ringing as
an agent of queue
Summary of Contents for MyPBX U200
Page 1: ...U200 Administrator s Guide Version 15 16 0 104 Yeastar Technology Co Ltd...
Page 10: ...MyPBX U200 Administrator s Guide www yeastar com Page 10 Figure 3 2...
Page 14: ...MyPBX U200 Administrator s Guide www yeastar com Page 14 Figure 4 4...
Page 118: ...MyPBX U200 Administrator s Guide www yeastar com Page 118 Figure 9 5...
Page 128: ...MyPBX U200 Administrator s Guide www yeastar com Page 128 Figure E 2 Step3 Finish...
Page 134: ...MyPBX U200 Administrator s Guide www yeastar com Page 134 Figure G 3...
