MyPBX U100&U200 Administrator's Guide
www.yeastar.com
Page 80
seconds to ring this group before routing the call according to the “Destination
if No Answer” settings.
2. If the strategy is “Ring Sequentially”, it means set the number of seconds to
ring a single extension before moving onto the next one.
·
Ring Group Members
An extension can be made a member of this ring group by moving it into
the “Selected” box.
·
Destination If No Answer
When all members on this group fail to answer the call, system will handle the
call according to the selected destination.
6.4.3 Queues
Call Queues give users (i.e. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Figure 6-38
Call queues allow calls to be sequenced to one or more agents.
Note
:
1.
Dial “Queue „*‟” to log in or “Queue „**‟” to log out the
queue. For example, if the queue number is “680”, then agent can dial
“680*” to log in or “680**” to log out.
2.
Follow me feature in extension page will not take effect when it‟s ringing as
an agent of queue.
Summary of Contents for MyPBX U100
Page 17: ...U100 U200 Administrator s Guide Version 15 18 0 21 Yeastar Technology Co Ltd...
Page 147: ...MyPBX U100 U200 Administrator s Guide www yeastar com Page 131 Figure 10 5...
Page 156: ...MyPBX U100 U200 Administrator s Guide www yeastar com Page 140 Figure D 5 Step5 Finish...
Page 158: ...MyPBX U100 U200 Administrator s Guide www yeastar com Page 142 FigureE 2 Step3 Finish...
Page 164: ...MyPBX U100 U200 Administrator s Guide www yeastar com Page 148 Figure G 3...
Page 181: ...MyPBX U100 U200 Administrator s Guide www yeastar com Page 165 Figure I 27...
Page 187: ...MyPBX U100 U200 Administrator s Guide www yeastar com Page 171 Figure J 8 Figure J 9...
