Yeastar Technology MyPBX SOHO V4, Administrator'S Manual

Page: 88 / 207

MyPBX SOHO V4/V5 Administrator's Guide
www.yeastar.com Page 88
· Queue Number
Use this number to dial into the queue, or transfer callers to this number to put
them into the queue.
· Queue Password
You can require agents to enter a password before they can log in to this queue.
· Queue Agent Timeout
The number of seconds an agent's phone can ring before we consider it a
timeout.
· Queue Max Wait Time
The maximum number of seconds a caller can wait in a queue before being
pulled out (0 for unlimited).
· Queue Ring Strategy
This option sets the Ringing Strategy for this Queue. The options are
RingAll: Ring all available Agents simultaneously until one answers.
LeastRecent: Ring the Agent which was least recently called.
FewestCalls: Ring the Agent with the fewest completed calls.
Random: Ring a Random Agent.
RRmemory: Round Robin with Memory, Remembers where it left off in the last
ring pass.
1)
Agents
This selection shows all users. Selecting a user here makes them an agent of the
current queue.
2) Caller Position Announcements
· Announce Position
Announce position of caller in the queue
· Announce Hold Time
Enabling this option causes MyPBX to announce the hold time to the caller
periodically based on the frequency timer. Either yes or no; hold time will not be
announced if <1 minute.
· Frequency
How often to announce queue position and estimated hold time.
Note : ―0 seconds‖ means disabling the announcement.
3) Periodic Announcements
· Prompt
Select a prompt file to play periodically.