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Yealink CP925 User Guide

90

Diagnosing the Network

When network problems occur on your phone, you can use the "ping" or "trace route" method to troubleshoot net-
work connectivity problems.

Procedure

1.

Go to

More

>

Features

>

Diagnostics

>

Network

.

2.

Do one of the following:

l

Select

Ping

, then enter the desired IP address or URL in the

Ping IP or URL

field.

l

Select

Trace Route

, then enter the desired IP address or URL in the

Trace Route IP or URL

field.

3.

Select

Start

.

The screen displays the network status information.

Rebooting Your Phone

The improper operation may cause malfunction. If the malfunction occurs, your system administrator may ask you to
reboot your phone.

Procedure

1.

Go to

More

>

Basic

>

Reboot

>

Reboot

.

The phone prompts you to reboot the phone or not.

2.

Select

OK

.

Resetting to Factory Settings

When some issues occur on your phone and you have tried all troubleshooting suggestions but still do not solve
the problem, you can reset your phone to factory configurations.

This operation will delete all your personal configuration settings, and reset all settings to the factory defaults.
Check with your system administrator if the personalized settings are kept before resetting your phone to factory set-
tings.

Procedure

1.

Go to

More

>

Advanced

(default password: admin) >

Reset Config

.

2.

Select

Reset to Factory Settings

.

The phone prompts you to reset the setting or not.

3.

Select

OK

.

The phone begins resetting.

After reset, the screen prompts “Welcome Initializing…Please wait”.

The phone will be reset successfully after startup.

Note

: Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.

Updating the Phone Configuration

Your system administrator may ask you to update the configuration for your phone to apply any changes to system
settings, which you can do without restarting it.

Procedure

1.

Go to

More

>

Basic

>

Update Configuration

>

Auto Provision

.

2.

Select

OK

.

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Summary of Contents for CP925

Page 1: ......

Page 2: ...Call Back to the Last Incoming Number 16 Dialing a Hotline Number 16 Placing an International Call 17 Placing a Call from the Call History 17 Placing a Call from the Directory 17 Placing an Anonymous Call 17 Placing Calls to Google Contacts 18 Answering Calls 19 Answering a Call 19 Answering a Call When in a Call 19 Answering a Call Automatically 19 Disabling Call Waiting 20 Silencing or Rejecting...

Page 3: ...Call 28 Creating a Hybrid UC Conference 28 Holding Resuming a Conference Call 29 Muting Unmuting a Conference Call 29 Splitting a Conference Call 29 Managing the Conference Participants 29 Enabling Disabling the DND Mode for a Conference Call 30 Network Conference 30 Setting Up a Network Conference 30 Recording Using a USB Flash Drive 30 Recording a Call 30 Pausing Resuming a Recording 31 Stopping...

Page 4: ...io Alert for BLF Pickup 41 Visual Alert for BLF Pickup 41 Setting a BLF Key 42 Picking up a Remote Call by BLF Key 42 Transferring a Call by BLF Key 43 Performing a Blind Transfer 43 Performing a Semi attended Attended Transfer 43 Parking or Retrieving a Call by BLF Key 43 Parking a Call to a Monitored Line 43 Retrieving a Parked Call 44 BLF List 44 State Indicator of Remote Line by BLF List Key 4...

Page 5: ...3 Deleting Contact Groups 54 Managing the Local Directory Contacts 54 Adding Contacts 54 Viewing Contacts 54 Editing Contacts 54 Deleting a Contact 55 Deleting All Contacts 55 Moving a Local Directory Contact to Blocklist 55 Searching for Contacts 56 Favorites 56 Adding Favorites 56 Adding an Existing Contact to Your Favorites 56 Adding a New Contact to Your Favorites 57 Viewing Favorites 57 Reord...

Page 6: ...g History Records 65 Deleting a Call Record 65 Deleting All Call Records 65 Disabling History Record 65 Customizing Your Phone 66 Changing the Administrator Password 66 Wallpaper 66 Changing Wallpaper on Idle Screen 66 Screen Saver 66 Changing the Waiting Time for Screen Saver 67 Disabling Time Date and Status Icons Display 67 Setting the Screen Saver Type 67 Changing the Backlight and Time 68 Cha...

Page 7: ...bling the Mobile Contacts Sync Feature 78 Viewing Your Mobile Contacts on the Phones 78 Disabling the Mobile Contacts Sync Feature 78 Enabling the Phone Audio 79 Enabling the Phone Media 79 Handling a Mobile Phone Call on the Phone 79 Editing Device Name of Your Phone 80 Making the Phone Discoverable 80 Deleting the Paired Bluetooth Device 80 Disconnecting the Bluetooth Device 81 Deactivating the ...

Page 8: ...g a USB Flash Drive 87 Unavailable Features for PSTN 87 Maintaining Your Phone 89 Warnings 89 Investigating Warnings 89 Clearing Warnings 89 Diagnosing the Network 90 Rebooting Your Phone 90 Resetting to Factory Settings 90 Updating the Phone Configuration 90 Clearing User s Personalized Configuration Settings 91 Appendix Menu Structure 92 ...

Page 9: ... phone Additionally the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen Related Documentation You can view more types of documents to make the phone to perform more functions The following types of related documents are available on each support page on Yealink support page l Release Notes which details bug fixes and feature enhan...

Page 10: ... with its features and user interface Topics Hardware Overview Screen and Icons Hardware Overview Understanding the phone hardware helps you easily use the phone s features Topics CP925 Hardware Mute Touch Key LED Indicators CP925 Hardware NO Item Description 1 Mute Key Toggles mute feature ...

Page 11: ...t speech quality with PSTN Allows you to charge the Bluetooth Wireless Microphone CPW25 7 Security Slot Allows you to connect a universal security cable to your phone so you can lock down your phone The phone will not be removed after locked Mute Touch Key LED Indicators The Mute touch key LED indicators indicate the call and phone status LED Status Description Solid red The phone is initializing ...

Page 12: ...r to adjust the screen brightness quickly Bluetooth l Tap to turn Bluetooth on or off quickly l Long tap to enter the Bluetooth setting screen Wi Fi l Tap to turn Wi Fi on or off quickly l Long tap to enter Wi Fi setting screen Mute Tap to turn mute on or off quickly DND Tap to turn DND on or off quickly Auto Answer Tap to turn auto answer on or off quickly ...

Page 13: ...ed audios and the available recording time Swipe up from the bottom of the screen or tap the Home touch key to exit this screen Idle Screen The idle screen mainly displays the registered account time and date and programmable keys You can access the Dsskey screen and the control center No Name Description 1 Status Bar Displays the label of the current account and icons 2 Icons Icons are displayed ...

Page 14: ...ctory screen and view contacts 6 Dsskey Tap to enter the Dsskey screen 7 More Tap to enter the control center The Dsskey Screen The Dsskey screen displays phone s line keys No Application Description 1 Tap to add a line key 2 Line Key List Shows the line key labels You can customize the line keys 3 Page Keys Tap to turn to the corresponding page Calls Screen All of your active and held calls are d...

Page 15: ...etooth status Icons Description Icons Description Wired network is unavailable Phone Warning Wired Network is unreachable Keep Mute Auto Answer Voice Mail Registered successfully Phone Lock Do Not Disturb DND Ringer volume is 0 Call Forward Missed Calls USB flash drive is detected PSTN box is detected Wi Fi enabled Wi Fi connection is unreachable Bluetooth enabled Bluetooth enabled mobile phone pa...

Page 16: ...ast Incoming Number Dialing a Hotline Number Placing an International Call Placing a Call from the Call History Placing a Call from the Directory Placing an Anonymous Call Placing Calls to Google Contacts Placing a Call from the Dialer The Dialer enables you to enter a number to place a call and it displays a list of previously placed calls or contacts in your directory You can also select the des...

Page 17: ...ue field The contact number and DTMF sequence are separated by commas One comma stands for 500 milliseconds For example 1234 123 means the phone dials out the number 1234 first then after the call is set up for 1 second it sends the DTMF sequence 123 to the remote party l Select and select the desired contact 6 Select Placing a Call Back to the Last Incoming Number You can redial the last incoming...

Page 18: ...istory list 3 Tap the desired entry Placing a Call from the Directory You can place a call to a contact directly from your directory Procedure 1 Tap 2 If the contact was added to a specified contact group you can tap Local Directory to select the desired contact group 3 Tap If the selected contact has multiple numbers tap the desired number to dial out Related Topic Searching for Contacts Placing ...

Page 19: ...ect 7 Place a call The callee is prompted with an incoming call from anonymity If the callee enables anonymous rejection feature you may be prompted that the callee does not accept calls from an anonymous number Related Topic Rejecting Anonymous Calls Placing Calls to Google Contacts You can call your Google Contacts from your phone Procedure ...

Page 20: ... on the phone a call waiting tone beeps and the incom ing call information is displayed Procedure 1 Select Answer The active call is placed on hold and the incoming call becomes active Note You can disable the call waiting feature to reject the incoming call automatically during a call Related Topic Disabling Call Waiting Answering a Call Automatically Auto answer enables you to automatically answ...

Page 21: ...rocedure 1 Go to More Features Call Waiting 2 Turn off Call Waiting 3 Select Silencing or Rejecting Incoming Calls When you receive an incoming call you can choose to silence or reject the call instead of answering Topics Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Rejecting Calls with Do Not Disturb DND Silencing a Call You can silence a call to stop your phone from ringi...

Page 22: ...Code 5 Optional Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code field 6 Select Related Topic Placing an Anonymous Call Rejecting Calls with Do Not Disturb DND You can enable DND to reject all incoming calls automatically when you do not want to be interrupted Note Check with your system administrator to find out if the DND feature is available on yo...

Page 23: ...edure 1 Go to More Features Auto Redial Setting 2 Turn on Auto Redial 3 Enter the desired time between 1 and 300 seconds in the Redial Interval field 4 Enter the desired times between 1 and 300 in the Redial Times field 5 Select When you dial a number but fail to establish a call the phone prompts the failure reason and then prompts whether to auto redial the contact select OK to activate auto red...

Page 24: ...ne while the phone is dialing so that the other party cannot hear you when the call is set up Keep Mute In a meeting room if incoming calls are answered automatically on your phone callers may hear your discussion with your colleagues You can keep the phone in mute to prevent this unintended situation The mute state of your phone persists across calls The phone stays in the mute state until you un...

Page 25: ...alls You can place an active call on hold and resume the call when you are ready When you place a call on hold the held party may hear the music played by its sever Topics Holding a Call Resuming a Held Call Holding a Call You can place an active call on hold on your phone Procedure 1 Select Hold during a call ...

Page 26: ... up the forwarding type which enables your phone to forward all incoming calls to a contact There are three types of forwarding l Always Forward Forwards all incoming calls immediately l Busy Forward Forwards incoming calls when you are busy in a call l No Answer Forward Forwards incoming calls when no one answers the calls Topics Forwarding All Incoming Calls on All Lines Deactivating Call Forwar...

Page 27: ...hone prompts a call forward message Diverting Calls to a Contact You can divert all incoming calls from a particular contact to another contact Auto divert has precedence over call forward Procedure 1 Tap 2 Tap the desired contact and select 3 Edit the contact information 4 Enter a contact s number you want to divert the call to in the Auto Divert field 5 Select Done Transferring Calls During a ca...

Page 28: ...During the conference follow these tips l Mute your microphone when you are not speaking especially in noisy environments l Avoid tapping or rustling papers near the microphone l Speak in your normal voice without shouting Topics Local Conference Network Conference Local Conference The phone supports up to five parties including yourself in a conference call There are three ways to create a confer...

Page 29: ...e conference Procedure 1 Place a call to the first party 2 After the first party answers the call select Invite 3 Do one of the following l Enter the number of the second party and select Invite Repeat the step above until you add all intended parties l Select select the desired contact to dial out l Select select the desired history record to dial out l Select Call multiple members Click here Ent...

Page 30: ...g a Conference Call You can split the conference call into individual calls After you split a conference call the conference call ends and other parties are held You can resume the hold calls Procedure 1 Select Split to split the conference call into individual calls on hold Managing the Conference Participants During the conference you can manage the participants to make the conference more flexi...

Page 31: ... and then select Add Mem bers Repeat the step above until you add all intended parties Select to call all intended parties at the same time The conference is set up after the intended parties answer the call Note The Procedures for setting up a network conference call on specific servers may be different from the introduction above Contact your system administrator for more information Recording U...

Page 32: ...sume it at any time and the recording continues and will be saved in the same file Procedure 1 Select Pause REC to pause a recording The pause recording icon appears on the phone screen and the duration stops counting 2 Select Resume REC to resume a recording Note If you hold the call during the recording none of the parties will be recorded until you resume the call Stopping a Recording You can s...

Page 33: ...ime before record ing Procedure 1 Go to More USB Multicast Paging Multicast Paging allows you to broadcast instant audio announcements to users who are listening to a specific mul ticast group on a specific channel The phone supports the following 31 channels l 0 Broadcasts are sent to channel 0 Note that the Yealink IP phones running old firmware version old paging mechanism can be regarded as li...

Page 34: ...gin Get the multicast IP address and port number from your system administrator Procedure 1 1 Tap Dsskey 2 Long tap the desired line key 3 Select Key Event from the Type field 4 Select Multicast Paging Paging from the Key Type field 5 Optional Enter the paging group name in the Label field 6 Enter the multicast IP address and port number for example 224 5 6 20 10008 in the Value field 7 Enter the ...

Page 35: ...Group You can edit the information of the paging group Before You Begin A Paging List key is set in advance Get the multicast IP address and port number from your system administrator Procedure 1 Tap the Paging List key when the phone is idle 2 Select after the desired paging group The default tag is Empty if it is not configured before 3 Enter the multicast IP address and port number for example ...

Page 36: ... paging group 3 Select Delete The phone prompts you to delete the paging group or not 4 Select OK If you want to delete all paging groups you can tap on the top right of the phone screen Receiving Multicast Paging Your system administrator has set a listening paging group for you you can automatically receive a paging call when the phone is idle When there is a voice call or a paging call in progr...

Page 37: ... Select When you place a call and the callee is temporarily unavailable to answer the call the phone prompts whether to wait for the callee select OK to activate the call completion feature When the callee becomes idle the phone prompts whether to dial the number select OK to dial the number Call Pickup You can use call pickup to answer someone else s incoming call on your phone The phone supports...

Page 38: ...ars on the phone screen 2 Select GPickup on your phone when any phone in the group receives an incoming call The call is answered on your phone Picking up a Call with a Pick Up Key You can easily use a Pick Up key to pick up a call to a specific contact s phone Before You Begin Ask your system administrator for the directed call pickup code Procedure 1 1 Tap Dsskey 2 Long tap the desired line key ...

Page 39: ... a call and then retrieve the call either from your phone or another phone After parked the call is placed on hold you can continue the conversation after retrieving it Note Call park is not available on all servers Check with your system administrator to find out if it is available on your phone Topics Parking or Retrieving a Call in the FAC Mode Parking or Retrieving a Call in the Transfer Mode ...

Page 40: ...06 on any phone Parking or Retrieving a Call in the Transfer Mode You can park the call to the shared parking lot through a blind transfer For some servers the system will return a specific retrieve park number park retrieve code after parking suc cessfully Topics Parking a Call in the Transfer Mode Retrieving a Parked Call in the Transfer Mode Parking a Call in the Transfer Mode You can park a ca...

Page 41: ...administrator if the FAC or Transfer mode is set on your phone and if Account ID is neces sary for this key Procedure 1 1 Tap Dsskey 2 Long tap the desired line key 3 Select Key Event from the Type field 4 Select Call Park from the Key Type field 5 Optional Select the desired line from the Account ID field 6 Do one of the following l Optional Enter the string that will appear on the phone screen i...

Page 42: ...ting a BLF Key Picking up a Remote Call by BLF Key Transferring a Call by BLF Key Parking or Retrieving a Call by BLF Key State Indicator of Remote Line by BLF Key You can get the monitored line s status by viewing the icon indicator of the BLF key Icons Description Icons Description The monitored line is idle The monitored line is ringing The monitored line is dialing The monitored line is busy o...

Page 43: ...tension field 7 Select Picking up a Remote Call by BLF Key When the monitored users are not at their desks and someone rings their lines you can pick up the desired call simply by tapping the flashing BLF key If your system administrator sets the directed call pickup code in advance you can use the BLF key to pick up the call directly If not or if you want to set a pickup code for a specific BLF l...

Page 44: ...he call to the monitored contact in the semi attended attended transfer way Before You Begin Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer Procedure 1 During a call select Dsskey 2 Tap the BLF key of the monitored user which you want to transfer this call to The phone will dial out the number of the monitored line 3 Tap the BLF key of the monitore...

Page 45: ...by BLF List Key Transferring a Call by BLF List Key Parking a Call by a BLF List Key Retrieving a Call by a BLF List Key Barging in an Active Call by BLF List Key State Indicator of Remote Line by BLF List Key You can get the monitored line s status by viewing the icon indicator of the BLF List key Icons Description Icons Description The monitored line is idle The monitored line is ringing The mon...

Page 46: ...ransfers Blind Transfer or Attended Transfer the active call differently depending on the Transfer Mode via Dsskey feature configured by your system administrator Topics Performing a Blind Transfer Performing a Semi attended Attended Transfer Performing a Blind Transfer During a call you can use the BLF List key to perform a blind transfer to the monitored line Before You Begin Check with your sys...

Page 47: ...ystem administrator to find out if this feature is available on your phone Procedure 1 Tap the desired BLF List key to retrieve a call that is parked to the monitored line Barging in an Active Call by BLF List Key You can use the BLF List key to barge in a conversation and set up a conference call Before You Begin Check with your system administrator to find out if this feature is available on you...

Page 48: ... the first shared line key automatically You can select the desired shared line key first and place a call using this key Related Topic Placing Calls Answering Calls on a Shared Line You can answer one or more calls on the shared line When an incoming call arrives on the shared line all the registered phones will ring simultaneously and the call can be answered on any one of the phones Incoming ca...

Page 49: ...lect Resume Barging in an Active Call on a Shared Line In the SCA scenario you can barge into an active call on the shared line After you barge into a call the call turns into a three party conference Note Only one user can barge into an active call on the shared line at a time Before You Begin There is at least one active call on the shared line Procedure 1 Long tap the desired line key 2 Select ...

Page 50: ...one hands free mode by default When the target phone has an active call the intercom call is answered automatically after the active call ends Procedure 1 1 Tap Dsskey 2 Long tap the desired line key 3 Select Intercom from the Type field 4 Select the desired line from the Account ID field 5 Do one of the following l Optional Enter the string that will appear on the phone screen in the Label field ...

Page 51: ... system administrator can set a period of delay time before the phone automatically answers intercom calls Intercom Mute Intercom Mute feature allows the phone to mute the microphone when incoming intercom calls are answered auto matically Intercom Tone Intercom Tone feature allows the phone to play a warning tone before answering an intercom call automatically Intercom Barge Intercom Barge allows...

Page 52: ...e mail 2 Hang up to complete the voice mail Listening to Voice Mails You can listen to your voice mails on the phone to obtain voice information sent by a contact Before You Begin You need to set the voice mail code in advance Procedure 1 Go to More Message View Voice Mail The phone screen displays the amount of new and old voice mails 2 Tap the account 3 Follow the voice prompt to listen to your ...

Page 53: ...ormation from your system administrator Procedure 1 Tap the hot desking key from the Dsskey screen The phone prompts you to clear the account configuration or not 2 Select OK Registration configurations of all accounts on the phone will be cleared immediately The login wizard will be displayed 3 Enter the login information 4 Select ...

Page 54: ... Directory Contact to Blocklist Searching for Contacts Managing the Local Directory Groups You can manage the Local Directory groups when the phone is idle Topics Adding Contact Groups Editing Contact Groups Deleting Contact Groups Adding Contact Groups To organize your contacts and make them easier to find you can add additional groups in the Local Directory Procedure 1 Go to Local Directory 2 Se...

Page 55: ... Directory you can choose how much information you want to enter for your contact You are required to enter a contact name at least for each new contact Procedure 1 Select 2 If you want to add a contact to the specified contact group select Local Directory to select the desired contact group 3 Select 4 Enter your contact s information 5 Select the desired account from the Account field 6 Select th...

Page 56: ...eted from the Favorites directory Deleting All Contacts You can delete all contacts from the Local Directory Procedure 1 Select 2 Long tap a contact 3 Tap the radio box in the top right of the screen 4 Select Delete The phone prompts you to delete all contacts or not 5 Select OK Note If the contact added to the Favorites directory is deleted in the Local Directory it will be automatically deleted ...

Page 57: ... your system administrator has enabled this feature for you you can add contacts as favorites view favorites on the idle screen reorder favorites and delete favorites Topics Adding Favorites Viewing Favorites Reordering Favorites Deleting Favorites Adding Favorites After adding a contact as a favorite your phone will automatically assign a Speed Dial key for it You can quickly dial a contact using...

Page 58: ... to add a contact to the specified contact group select Local Directory to select the desired contact group 3 Select 4 Enter the contact information 5 Enter the desired index number 1 999999999 in the Favorite Index field 6 Select Done Viewing Favorites You can view a list of favorites in the Favorites directory Procedure 1 Select 2 Tap Local Directory to select Favorites Reordering Favorites You ...

Page 59: ...u can add a blocklist contact on the phone to prevent someone from calling you Procedure 1 Go to Local Directory Blocklist 2 Select 3 Enter the blocklist contact s information 4 Select Done Viewing Blocklist Contacts You can view the blocklist contacts from the Blocklist on your phone Procedure 1 Go to Local Directory Blocklist Editing a Blocklist Contact You can update your blocklist contacts inf...

Page 60: ...ocklist Contact to the Local Directory You can move a blocklist contact to a Local Directory Incoming calls from this contact will not be rejected auto matically Procedure 1 Go to Local Directory Blocklist 2 Tap the desired blocklist contact and select 3 Select Local Directory from the Group field 4 Select Done Mobile Contacts The mobile phone contacts will be imported to your IP phones and stored...

Page 61: ...esired mobile contact quickly Before You Begin Make sure your Bluetooth enabled mobile phone has been paired with and connected to your IP phones and mobile contact sync feature is enabled Procedure 1 Go to Local Directory Mobile Contacts 2 Do one of the following l Select Enter your search criteria The contacts whose name or phone number matches the search string will be displayed in the result l...

Page 62: ...oogle Contacts Updating Google Contacts Searching for Google Contacts Viewing Google Contacts You can view Google contacts on your phone Procedure 1 Go to Local Directory Google Contact Updating Google Contacts The Google contacts may be updated on the Google Contact Server you can update Google contacts on your phone to get the newest Google contacts Procedure 1 Go to Local Directory Google Conta...

Page 63: ...letter for example T along the right side to jump to contacts whose names start with T or t Viewing Remote Phone Book Contacts You can view the contact list of the remote phone book on your phone Procedure 1 Select Local Directory Remote Phone Book Saving a Remote Phone Book Contact to the Local Directory You can save any remote phone book contact to the Local Directory to conveniently call this c...

Page 64: ...Directory 63 3 Tap the desired contact and select 4 Select Add 5 Select Blocklist from the Group field 6 Select Done ...

Page 65: ...Placed Call Forwarded Call Viewing History Records The history record saves the call information such as the caller s name and number local line and call duration Procedure 1 Tap 2 Tap All Calls to select the desired list 3 Select after the desired entry Saving a History Record to Local Directory To identify someone s call the next time you can save a history record to the Local Directory Procedur...

Page 66: ... after the desired entry and then tap Delete The phone prompts you to delete the record or not 4 Select OK Deleting All Call Records You can delete all call records from the call history list Procedure 1 Select 2 Tap All Calls to select the desired list 3 Long tap a contact 4 Tap the radio box on the top right of the screen 5 Select Delete The phone prompts you to delete all the records or not 6 S...

Page 67: ... Procedure 1 Go to More Advanced Set Password 2 Enter your old and new password information 3 Select Related Topic Warnings Wallpaper You can change the background picture that is displayed on your phone The phone comes with a default background picture you can change it to another built in picture You can also use a custom picture uploaded by your system administrator as the wallpaper Topic Chang...

Page 68: ... with different types and you can set it manually You can choose one of the following screen saver types l System l Custom l Server XML shows custom information on the screen saver Before You Begin If you want to set a custom picture as the screen saver make sure that the custom picture has been uploaded by your system administrator If you want to show custom information on the screen saver make s...

Page 69: ...t is changed when the phone is inactive after the designated time Procedure 1 Go to More Basic Display Backlight 2 Select the desired level from the Active Level field 3 Select the desired level from the Inactive Level field 4 Select the desired time from the Backlight Time field 5 Select Changing the Language Your phone supports several languages that you can choose to use on the phone Contact yo...

Page 70: ...ps you protect your phone from unauthorized use Topics Setting the Phone Lock Setting a Phone Lock Key Locking Your Phone Manually Unlocking Your Phone Changing Your Phone Unlock PIN Setting the Phone Lock You can manually lock the phone or wait a specified time to automatically lock the phone When your phone is locked you can l Dial emergency numbers l Reject incoming calls l Answer incoming call...

Page 71: ...Lock Key Unlocking Your Phone You can use an unlock PIN to unlock the phone If you forget the unlock PIN you can enter the administrator password to unlock your phone and then automatically access the PIN change screen Procedure 1 Tap the screen or tap the Mute touch key the phone prompts you to enter an unlock PIN 2 Enter the desired PIN default 123 in the Unlock PIN field 3 Select OK The lock ic...

Page 72: ...ne Account ring tone Phone ring tone Topics Setting a Ring Tone for the Phone Setting a Ring Tone for an Account Setting a Ring Tone for a Group Setting a Ring Tone for a Contact Setting a Ring Tone for the Phone You can choose a ring tone for all incoming calls Procedure 1 Go to More Basic Sound Ring Tones Common 2 Select the desired ring tone 3 Select Setting a Ring Tone for an Account You can s...

Page 73: ...r Local Directory This helps you quickly identify callers according to the ring tones Procedure 1 Select 2 Select Local Directory to select the desired contact group 3 Tap the desired contact and select 4 Select the desired ring tone from the Ring field If Auto is selected the contact uses the ring tone according to the default priority 5 Select Done Disabling the Key Tone If you disable the key t...

Page 74: ...dialing screen The phone is in a call and unmuted Fast flashing red The phone is receiving an incoming call Solid red The phone is muted Fast flashing yellow The CPW25 is in the registration mode Slowly flashing yellow The CPW25 has registered with the phone but the CPW25 is out of range The CPW25 has registered with the phone but the phone is turned off Flashing red and green alternately The phon...

Page 75: ...ect to the charging cable the CPW25 starts up automatically l If you do not charge the CPW25 long tap on the CPW25 for 3 seconds The battery LED indicator glows green for one second and then goes out 2 To turn off the CPW25 long tap on the CPW25 until the battery LED indicator glows red for 3 seconds and then goes out Note When the battery is below 10 the battery LED indicator flashes red and it w...

Page 76: ...ophone will turn off Bluetooth 4 Select to search for CPW25 5 Put the CPW25 on the charging cradle or connect to the charging cable and make sure it is charging 6 Long tap the on the CPW25 for 5 seconds The CPW25 enters the registration mode And the mute LED indicator on the CPW25 fast flashes yellow The CPW25 registers with the phone automatically Unregistering the CPW25 When you no longer need t...

Page 77: ...d with the phones you can view CPW25 status on the phone Available information of CPW25 includes l Register status l MIC Model l MICPOD MAC l Battery l Standby Time l Work Time Procedure 1 Go to More MIC 2 Select Detail from the desired microphone block Finding the CPW25 You can find the CPW25 which has registered with the phone Procedure 1 Go to More MIC 2 Select Find from the desired microphone ...

Page 78: ...e of Your Phone Making the Phone Discoverable Deleting the Paired Bluetooth Device Disconnecting the Bluetooth Device Deactivating the Bluetooth Mode Activating the Bluetooth Mode You should activate the Bluetooth mode first when you need to connect the Bluetooth device to your phone Procedure 1 Tap 2 Turn on Bluetooth The phone scans the available Bluetooth devices automatically Pairing and Conne...

Page 79: ... feature in advance Before You Begin Make sure that the Bluetooth enabled mobile phone is paired and connected to your phone Procedure 1 Tap 2 Tap after the connected Bluetooth enabled mobile phone name 3 Turn on Mobile Contacts Sync You need to authorize the phone to synchronize the contacts temporarily on the mobile phone first and then the mobile contacts directory will appear in the phone dire...

Page 80: ...n the phone and the call is also controlled by the phone Procedure 1 Tap 2 Tap after the connected device 3 Turn on Phone Audio Related Topics Pairing and Connecting the Bluetooth enabled Mobile Phone Handling a Mobile Phone Call on the Phone Enabling the Phone Media You can enable the media audio feature to use the phone as a Bluetooth speaker for your mobile phone PC to play music Procedure 1 Ta...

Page 81: ...fore You Begin Make sure that the Bluetooth mode is activated Procedure 1 Tap Edit My Device Information The phone screen displays the device name 2 Enter the desired name in the Device Name field 3 Select Related Topic Activating the Bluetooth Mode Making the Phone Discoverable If you make your phone discoverable to other Bluetooth devices other Bluetooth devices can scan and find your IP phone B...

Page 82: ...your phone When you disconnect a Bluetooth device it remains paired and you can reconnect it to your phone Procedure 1 Tap 2 Tap the connected Bluetooth device Deactivating the Bluetooth Mode After you deactivate the Bluetooth mode the Bluetooth device will disconnect from your phone but it remains paired and you can reconnect it to your phone Procedure 1 Tap 2 Turn off Bluetooth ...

Page 83: ...re Basic Wi Fi 2 Turn on Wi Fi The phone scans the available wireless networks in your area Connecting to the Wireless Network After you have activated the Wi Fi mode you can connect the phone to the wireless network Topics Connecting to an Available Wireless Network Manually Connecting to the Wireless Network Using WPS Adding a Wireless Network Manually Connecting to an Available Wireless Network...

Page 84: ...ce and con figure it to search the clients For more information refer to the documentation from the gateway or router man ufacturer Once WPS PIN setup has completed successfully the web interface of the gateway or router will prompt that the connection is successful Related Topic Activating the Wi Fi Mode Adding a Wireless Network Manually If SSID broadcast on your gateway or router is disabled th...

Page 85: ...ireless Network Connection When you no longer want to connect to the current wireless network you can disconnect it Procedure 1 Go to More Basic Wi Fi 2 Tap the connected wireless network Tip You can also disconnect the wireless network when deactivating the Wi Fi mode Related Topic Deactivating the Wi Fi Mode Deactivating the Wi Fi Mode You should deactivate the Wi Fi mode when you need to connec...

Page 86: ...repare a Type C to USB cable Procedure 1 Connect the Type C to USB cable to the USB port on the phone and then insert the USB plug on the expansion PSTN box into the USB port For the information on how to connect expansion PSTN box CPN10 refer to PSTN Box CPN10 quick start guide on Yealink Technical Support page Configuring the PSTN Account If you have connected an expansion PSTN box CPN10 to the ...

Page 87: ...The required flash time may be different in different countries or for different gateways PBX servers Contact your system administrator to find out which flash time you need to configure Procedure 1 Go to More Advanced default password admin Flash Time 2 Select the desired value 3 Select Related Topic Selecting the Country for PSTN Use Basic Call Features The phone using PSTN account can also perf...

Page 88: ...ace a call to the first party 2 When the first party answers the call select Flash to activate a hook flash The message Flashing displays on the screen for about one second and the active call is placed on hold 3 Enter the number of the second party 4 When the second party answers the call select Flash again to join two parties in the conference To remove this party from the conference call select...

Page 89: ...Yealink CP925 User Guide 88 l Shared Line l Messages ...

Page 90: ...ssword is being used l Failed to register the account l Provisioning credentials are wrong l Network is unavailable Topics Investigating Warnings Clearing Warnings Related Topic Changing the Administrator Password Investigating Warnings The warning icon lets you know that your phone has one or more important issues You can view details about warnings on the Status screen Procedure 1 Go to More Sta...

Page 91: ...ied all troubleshooting suggestions but still do not solve the problem you can reset your phone to factory configurations This operation will delete all your personal configuration settings and reset all settings to the factory defaults Check with your system administrator if the personalized settings are kept before resetting your phone to factory set tings Procedure 1 Go to More Advanced default...

Page 92: ...nfiguration settings manually on the phone Before You Begin Your system administrator has enabled the phone to keep the user s personalized settings after auto provisioning Procedure 1 Go to More Basic Reset local settings Reset local settings The phone prompts you to reset the local settings or not 2 Select OK ...

Page 93: ...Appendix Menu Structure 92 Appendix Menu Structure Note The menus in the gray box are not available when the PSTN box CPN10 is not connected to the phone ...

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