59
En
Troubleshooting
English
ADDITIONAL
INF
O
RMA
T
IO
N
■
U
S
B/network
Problem
Possible cause
Remedy
S
ee
page
The unit does not
detect the U
S
B
storage device.
The USB storage device is not connected
to the USB jack securely.
Turn off the unit, reconnect your USB device, and
turn the unit on again.
39
The file system of the USB storage
device is not FAT16 or FAT32.
Use a USB storage device with FAT16 or FAT32
format.
62
Folders and files in
the U
S
B device
cannot be viewed.
The data in the USB storage device is
protected by the encryption.
Use a USB storage device without an encryption
function.
62
The network function
cannot be used.
The network information (IP address)
has not been properly acquired.
Enable the DHCP server function on your router and
set “DHCP” in the “Setup” menu to “On” on the
unit. If you want to configure the network
parameters manually, make sure that the IP address
of this unit is different from that of other devices on
the network.
49
The unit cannot
connect to the
Internet via wireless
LAN router (access
point).
The wireless LAN router (access point)
is turned off.
Turn on the wireless LAN router (access point).
―
The unit is too far from the wireless LAN
router (access point).
Set up this unit closer to the wireless LAN router
(access point).
―
There is an object blocking the signal
path between this unit and the wireless
LAN router (access point).
Set up this unit so that there is a clear signal path
between this unit and the wireless LAN router
(access point).
―
A wireless network
cannot be found.
A device emitting electromagnetic waves
(such as a microwave oven and a
wireless device) may be located nearby.
When connecting wirelessly, do not use this unit
near devices that emit electromagnetic waves.
―
Access to the network is restricted, due to
a firewall on the wireless LAN router
(access point).
Check the firewall settings of the wireless LAN
router (access point).
―
The PC (server)
cannot be detected.
The media sharing settings on the PC
(server) is incorrect.
Change the media sharing settings so that this unit
can access the folder on the PC (server).
34
Access is restricted due to the security
settings on the PC (server) or router.
Check the security settings on the computer (server)
and wireless LAN router (access point).
―
This unit and the PC (server) are not
connected to the same network.
Check the network and router settings, to make sure
that they are connected to the same network.
―
The files on the PC
(server) cannot be
viewed (played
back).
The file format may not be compatible
with this unit or with the PC (server).
Use a file format that is compatible with this unit and
with the PC. For details on supported file formats,
see “Supported file formats”.
62
Internet radio cannot
be played.
The selected Internet radio station is
currently not available.
There may be a network problem at the radio station,
or the service may have been stopped. Try the station
later or select another station.
―
The selected Internet radio station is
currently broadcasting silence.
Some Internet radio stations broadcast silence at
certain of times of the day. Try the station later or
select another station.
―
Access to the network is restricted due to
the firewall settings on a network device,
such as a wireless LAN router (access
point).
Check the firewall settings of your network devices.
The Internet radio can be played only when it passes
through the port designated by each radio station.
The port number varies depending on the radio
station.
―
