52
TROUBLESHOOTING
Battery pack and charger
Symptom
Check
Action
Cannot charge
Is the power plug
firmly connected? Is
the charging plug
firmly inserted in the
battery pack?
Reconnect and try charging
again.
If the battery pack still does not
charge, the battery charger might
be malfunctioning.
Are the residual
battery capacity
lamps lit?
Review charging method and try
charging again.
If the battery pack still does not
charge, the battery charger might
be malfunctioning.
Are the battery
charger or battery
pack contact
terminals dirty or
wet?
Remove the battery pack from the
battery charger and the charger
plug from the socket. Use a dry
cloth or cotton swab to clean the
charger and battery contact
terminals. Then reconnect both
the battery pack and the battery
charger.
(Rear carrier type) (Down tube type)
There is a contact
fault in the contact
terminals.
Remove the battery pack from the
bicycle.
Then connect the charging plug
into the battery pack. (If lamps
still flash alternatively, there
might be a fault in the battery
pack).
When the battery pack is
remounted on the bicycle and the
power switch of the display unit
is pressed, if lamps still flash
alternately, there might be a fault
in the Drive Unit.
(Rear carrier type) (Down tube type)
There is a contact
fault in the contact
terminals.
Remove the battery pack from the
battery charger, mount the battery
on the bicycle and press the
power switch of display unit.
When the charging plug is
reconnected into the battery pack,
if lamps still flash simultaneously,
there might be a fault in the
battery charger.
Clean the charging connector and
charging plug. Then dry them.
Afterwards, connect the charging
plug to the charging connector.
Isn’t the charging
connector on the
battery pack wet?
Clean the charging connector and
charging plug, and dry them. After
that, connect the charging plug to
the charging connector.
