Xylem GOULDS e-HME Series, Instruction Manual, Page: 48 / 52

code Description Cause Remedy
E08 Power module temperature
error
Frequency converter
thermal protection trip
Check the conditions of
installation,and the air
temperature
E09 Generic hardware error Hardware error Stop the pump for 5
minutes and then restart it
again; if the problem
continues, contact Xylem or
the Authorised Distributor
E11 LOW error Lack of water detection (if
P48= ERR)
Check the water level inside
the tank
E12 Pressure sensor error Missing pressure sensor
(not present in ACT mode)
Check the condition of the
sensor connection cables
E14 Low pressure error Pressure below minimum
threshold (not present in
ACT mode)
Check the settings of
parameters P45 and P46
E15 Loss of phase error One of the three power
supply phases is missing
(three-phase versions only)
Check the connection to the
power supply network
E30 Multi-pump protocol error Incompatible multi-pump
protocol
Bring all the units to the
same firmware version
See also Par. 6.3.2 and Par. 6.4.3.
8 Troubleshooting
46 Smart Pump Range INSTRUCTION MANUAL