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16. TROUBLE SHOOTING
Problem:
The adhesive mount will not stay attached to the
windscreen
Solution: • Ensure windscreen is clean and free of debris,
use glass cleaner or an alcohol swab to clean.
• Ensure that the plastic film has been removed from the
adhesive pad.
• When mounting hold the bracket firmly to the windscreen for
at least 60 seconds.
Problem:
The Dash Cam will not power on
Solution: • Vehicle Accessory Socket - Check the vehicle
accessory socket has power, simply plug another device and
see if it powers up (or use a test light / multimeter to check for
power).
• Dash Cam Power Cable - Check the fuse in the tip of the
accessory plug, it may need to be replaced.
• Dash Cam - Connect the Dash Cam to a computer via the
USB cable to see if it powers up.
Problem:
The Dash Cam shuts down when connected to the
vehicle and the battery will not charge
Solution: • The battery will only charge while the vehicle is
switched on.
• If the vehicle is not frequently used the Dash Cam battery
will fully discharge and may need to be connected to a
domestic USB charger (such as a smartphone charger) for
approximately 3 hours to fully charge.
Problem:
The Dash Cam battery only lasts for a few minutes
when power is disconnected
Solution: • This is normal. Batteries in Dash Cams only hold
enough power to safely shut down the Dash Cam, securely
save the last file when power is disconnected and retain
settings.
• The Dash Cam is designed to be connected to power at all
times while being used.
