15
Problem:
The Micro SD card is not recognised by the Dash
Cam
Solution: • Format the Micro SD card before using. Be sure the
Micro SD card is compatible with the device, see “Stops
automatically while recording” fault.
Problem:
The Dash Cam will not record video or take pictures
Solution: • Check to see whether there is enough space on the
Micro SD card. If not, the Micro SD card will need to be
formatted.
Problem:
Video files can not be played on the PC
Solution: • The video files from the Dash Cam are in .MP4
format and may not be compatible with your PC if suitable
playback software is not installed.
Problem:
My videos are blurry, dirty or discoloured
Solution: • Check to see if there are any finger prints or dirt
present on the camera lens. If needed, clean with a soft dry
cloth before recording.
• Also be sure to have removed the transparent lens cover
during installation.
Problem:
The Dash Cam is frozen or not responding
Solution: • Reset the unit by
inserting a pin into the reset hole,
push and hold the reset button for a few seconds and try again.
• Format Micro SD Card in a computer.
Problem:
Unresolved issues
Solution: • Reset the unit by
inserting a pin into the reset hole,
push and hold the reset button for a few seconds and try again.
• Format Micro SD Card in a computer.
• Contact Xview Technical Department
