Xtreme
Manufacturing
Product
Warranty
Policy
Xtreme
Warranty
Statement
Effective:
1/1/2017
6
)
All
parts
claimed
under
warranty
must
be
held
available
for
return
and
inspection
upon
request
for
a
period
of
90
days
from
date
of
claim
submission,
it
is
necessary
that
all
parts
are
individually
tagged
or
marked
with
their
part
number
and
the
warranty
claim
number.
All
parts
returning
should
be
still
in
a
factory
state,
free
of
any
alteration
to
the
original
design.
If
the
parts
are
subject
to
repair
it
will
need
to
be
pre
authorized
by
the
Xtreme
Product
Support
Group
and
or
Warranty
Department
prior
to
the
repair
being
completed.
After
90
days
all
parts
replaced
under
warranty
which
have
not
been
returned,
to
Xtreme
Manufacturing
should
be
destroyed.
Failure
to
produce
parts
requested
by
the
Warranty
Administrator
for
inspection
within
a
period
of
14
days
will
result
in
the
claim
being
automatically
rejected
in
full.
Materials
returned
for
warranty
inspection
must
have
the
following
procedure:
Carefully
packaged
to
prevent
additional
damage
during
shipping
Drained
of
all
contents
and
all
open
ports
capped
or
plugged
Shipped
in
a
container
tagged
or
marked
with
the
RMA
number
Shipped
PREPAID
(ground
service
only).
Any
item(s)
returned
for
warranty
by
any
other
means
may
be
refused
and
returned,
unless
prior
approval
is
agreed
with
Xtreme.
7) At
the
direction
of
the
Xtreme
Manufacturing
Warranty
department,
any
component
part(s)
of
Xtreme
Manufacturing
products
to
be
replaced
or
repaired
under
this
warranty
program
must
be
returned
freight
prepaid
for
inspection.
An
RMA
(Returns
material
authorization)
must
be
requested
from
Xtreme
Manufacturing
Warranty
department,
a
copy
to
be
placed
with
the
returning
component
part(s).
8) All
warranty
replacement
parts
will
be
shipped
freight
prepaid
(standard
charges,
ground
shipping
only)
from
the
Xtreme
Manufacturing
Parts
department,
Service
Department
or
from
the
Vendor
to
Dealer/SSC
or
Customer.
Any
other
shipping
method
is
the
customer
responsibility.
9) All
warranty
claims
are
subject
to
approval
by
Xtreme
Manufacturing
Service
department.
Xtreme
Manufacturing
reserves
the
right
to
limit
or
adjust
claims
with
regard
to
defective
parts,
labor
or
travel
time
based
on
usual
and
customary
guidelines.
10) Reimbursement
policy,
labor
will
be
paid
at
75%
of
posted
hourly
shop
rate.
Travel
time
will
be
paid
at
$50
per
hour
up
to
a
maximum
of
3
hours.
Xtreme
Manufacturing
will
pay
1
hour
of
troubleshooting
time
per
warranty
claim,
unless
expressly
agreed
otherwise
in
writing
and
in
advance
by
Xtreme’s
Warranty
Department.
An
annual
rate
declaration
must
to
be
supplied
to
the
Xtreme
Warranty
administrator
by
January
31
st
and
will
be
used
as
the
reimbursable
rate
for
that
calendar
year.
