Customer Service 1-888-707-1880
22
Dyaco Canada Inc. 2021
Email: [email protected]
SERVICE CHECKLIST
–
DIAGNOSIS GUIDE
Before contacting your dealer for aid, please review the following information. It may save you both time and
expense. This list includes common problems that may not be covered under the treadmill’s warranty.
PROBLEM
SOLUTION/CAUSE
Display does not light
1.
Tether cord not in position.
2.
Circuit breaker on front grill tripped.Push circuit breaker in
until it locks.
3.
Plug is disconnected.Make sure plug is firmly pushed into 120
VAC wall outlet.
4.
Breaker panel circuit breaker may be tripped.
5.
Treadmill defect. Contact Xterra Fitness.
Tread-belt does not stay centered
Treadmill belt hesitates when
walked/run on
The user may be walking while favoring or putting more weight on
either the left or right foot. If this walking pattern is natural, track
the belt slightly
Off-center to the side opposite from the belt movement. See
General Maintenance
section on
Tread-belt Tension
Adjust as
necessary.
Motor is not responsive after
pressing
start
If you press Start and the belt never moves, contact service
Treadmill will only achieve
approximately 7 mph but shows
higher speed on display
This indicates motor should be receiving power to
operate. Low AC voltage to treadmill. Do not use an
extension cord. If an extension cord is required it should be as
short as possible and heavy duty 14 gauge minimum. Low volt-
age. A minimum of 120 volt AC current is required.
Tread-belt stops key suddenly
when tether cord is pulled
High belt/deck friction. See
General Maintenance
section on
cleaning the deck.
If cleaning doesn’t pr
event this from
reoccurring, check to see if there is significant wear of the deck. If
so, the deck may need to be replaced
Treadmill trips on board 15 amp circuit
High belt/deck friction. See
General Maintenance.
If cleaning
doesn’t prevent this from reo
ccurring, check the amp draw of the
motor. If this is high and there are signs of significant wear of the
deck, it may need to be replaced
Computer shuts off when console is
touched (on a cold day) while
walking/running
Treadmill may not be grounded. Static electricity is
”crashing” the computer. Refer to
Grounding Instructions
.
Circuit breaker trips, but not the treadmill
circuit breaker
Need to replace the house breaker with a “High In
-
rush current”
type breaker.