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47
Problem Solving
Problem Solving Chart
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until
the problem is corrected. Refer to the Status Code Chart in this
section for status code information. For up-to-date solutions you
can visit the Xerox website at
www.xerox.com/support
under
the Suport section. If the problem persists, please refer to the
Information
section for the appropriate telephone numbers.
Condition
Suggested solutions
Ready
indicator
does not light.
Check that the WorkCentre is plugged
into an electrical receptacle.
Ensure that there is power to the
receptacle and that the WorkCentre
power is in the ON position.
Copies are too
light or too dark.
If the original is light, select the lower
copy contrast position to darken the
background of the copies. Check for a
broken Corotron Wire. Refer to
WorkCentre Care
section for the
location of the corotron wire.
If the original is dark, select the upper
copy contrast position to lighten the
background of the copies.
Smears, lines,
marks, or spots
on copies.
If defects are on the original, press the
Copy Contrast Key to lighten the
background of your copies.
If no defects are on the original, clean
the Document Glass and underside of
the Document Cover. (Refer to
WorkCentre Care
.)
If the above solutions do not help, clean
the Corotron Wire. (Refer to
WorkCentre
Care
.
)
Copy image is
skewed.
Ensure that original is positioned
correctly on Document Glass.
Check that copy paper is loaded
correctly.
Blank copies.
Ensure that the original is face down on
the Document Glass.
Check for a broken Corotron Wire. Refer
to
WorkCentre Care
section for the
location of the Corotron Wire.
Summary of Contents for WorkCentre XL2120
Page 2: ...User Guide WorkCentre XL Series User Guide...
Page 9: ...iv...
Page 51: ...42 Notes...
Page 63: ...54 Notes...
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