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W O R K C E N T R E 7 1 3 2 E VA L U AT O R G U I D E
SERVICE AND SUPPORT
Unrivaled service and support
Behind every Xerox product is a large network of customer support that’s unrivaled in the industry and available
when you need it. Xerox service professionals use leading-edge technologies to keep you up and running.
They’re even linked to the engineers who designed your product, so you can be confident when you choose
Xerox. And genuine Xerox supplies are always easily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers every
WorkCentre
®
device which has been continuously maintained by Xerox or its authorized representatives under a
Xerox express warranty or Xerox Maintenance agreement. You decide when you’re satisfied.
XEROX OFFICE SERVICES SUPPORT
Asset Management Services
•
Asset Optimization and Tracking
– Process and tools to optimize an enterprise’s office output infrastructure and reduce
hard costs.
•
Break-Fix Management
– Single point of ownership and management for break-fix service for all brands of office out-
put devices
•
Supplies Management
– Process and tools to procure, monitor and replenish all document related supplies
proactively.
Imaging and Output Management Services
•
Output Management
– Single point of management of office output from all output devices – regardless of
manufacturer
•
Image Capture and Workflow
– Cost efficient solutions for capturing, managing, retrieving and distributing
information into digital repositories.
Support Services
•
Technology Procurement & Deployment
– A creative and flexible end-to-end print/computer product
acquisition solution using a single point of contact model, while lowering the total cost of acquisition.
•
Help Desk Services
– A broad range of enterprise services managed through a centralized single point of
contact and delivered through an on-site or off-site model.
•
End User Services
– Microsoft software implementation, IT project consulting, and customer education.
• Access Managed Services
Student/Patron Access Services
– Custom designed and implemented customer-managed solutions for
student and library patron print access management.
