Xerox WorkCentre 6400 Evaluator Guide 21
Section 3: Technical Specifications,
Supplies and Support Resources
Support and Additional Information Sources
Unrivaled Service
and Support
Behind every Xerox product is a
large network of customer support
that’s unrivaled in the industry and
available when you need it. Xerox
service professionals use leading-edge
technologies to keep you up and running.
They’re even linked to the engineers who
designed your product, so you can be
confident when you choose Xerox. And
Genuine Xerox supplies are always readily
available.
Total Satisfaction
Guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every WorkCentre
®
device
that has been continuously maintained
by Xerox or its authorized representatives
under a Xerox express warranty or Xerox
maintenance agreement. You decide when
you’re satisfied.
Xerox Office
Services Support
Asset Management Services
•
Asset Optimization and Tracking:
Process and tools to optimize an
enterprise’s office output infrastructure
and reduce
•
Overall costs
•
Break-Fix Management:
Single point
of ownership and management for
break-fix service for all brands of office
output devices
•
Supplies Management:
Process and
tools to procure, monitor and replenish
all document-related supplies proactively
Imaging and Output
Management Services
•
Output Management:
Single point
of management of office output
from all output devices, regardless of
manufacturer
•
Image Capture and Workflow:
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
Support Services
•
Technology Procurement and
Deployment:
A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition
•
Help Desk Services
: A broad range of
enterprise services managed through
a centralized single point of contact
and delivered through an on-site or
off-site model
•
End User Services:
Microsoft software
implementation, IT project consulting,
and customer education
Access Managed Services
•
Student and Library Patron Access:
Custom designed and implemented
customer-managed solutions for
student and library patron print
access management
Additional
Information Sources
What’s in the box:
•
WorkCentre
®
6400 multifunction printer
•
Print cartridge (8,000 print capacity
1
for
CMY and 12,000 print capacity
1
for Black)
•
World kit (includes Printer Installer and
utilities CD, Software and document CD,
Warranty booklet)
•
Power Cord
WorkCentre 6400 Front Panel:
The front panel offers tools and
information pages to help with machine
setup, feature selections, operational
problems, media-feed and supply issues.
On the web:
Visit www.xerox.com/office for:
•
Product, supplies and support
information
•
Downloading drivers
•
Finding your local Xerox sales
representative
•
Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including
the same troubleshooting Knowledge Base
used by Xerox Customer Support staff to
provide the latest technical information on:
•
Application issues
•
Errors
•
Print-quality issues
•
Troubleshooting
1
Average standard pages. Declared Yield in
accordance with ISO/IEC 19798. Yield will vary
based on image, area coverage and print mode
