Xerox
®
W130 / W110 Scanner
Scanner Options, Maintenance and Troubleshooting
6-20
User Guide
Problem
: The scanned images are of poor quality. What do I do?
There are various reasons why the scanned image is of poor quality. The original document may
not be of good quality or the scanner glass may be dirty.
•
Try cleaning the scanner. The scanner glass is where the image is captured as the page is
pulled through the scanner. Lift up on the exit release, under the input tray, to open the
scanner. There is glass in the body of the scanner and underneath the lid. Take a soft cloth
and wipe across both pieces of glass. The section “Cleaning the Scanner Glass and
Background Plates” on page 6-7 contains thorough instructions for cleaning this part of the
scanner.
Problem
: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is
recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on
page 6-21 for installation instructions.
Problem
: Why won’t my scanner buttons work after scanning with Windows Image Acquisition
(WIA)?
After performing a scan using the WIA interface you must close the application you were using
before scanning with the buttons on the scanner. This does not occur when scanning using the
TWAIN interface.
Problem
: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again.
This may occur after Windows goes into power saving mode to “hibernate” the computer into a
low power state. When you move your mouse or type on the keyboard it “wakes” the computer
back up and restores full power to the system. This power fluctuation during the computer’s
hibernating period may sometimes cause the scanner to lose communication to the computer.
Problem
: The installation will not complete successfully. If installation finishes, the scanner’s
OneTouch options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another
scanner. They may be interfering with the installation and OneTouch options, and you need to
remove those other drivers and re-install your Xerox
®
scanner. You can remove these programs
from the Windows Control Panel. Please refer to the user manual provided with your other scanner
hardware for instructions about removing the driver and software for that unit.
Problem
: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the scanner driver and
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in
size. Free up some space on your hard drive for the software to be able to save the scanned
images.
Summary of Contents for W110
Page 1: ...Xerox W130 W110 Scanner Scanner User Guide for Microsoft Windows FEBRUARY 2021 05 0991 200...
Page 6: ...Table of Contents Xerox W130 W110 Scanner User Guide vi ENERGY STAR for the USA 8 1...
Page 7: ...Xerox W130 W110 Scanner Table of Contents vii User Guide...
Page 15: ...Xerox W130 W110 Scanner Welcome 2 4 User Guide...
Page 61: ...Xerox W130 W110 Scanner Appendix B Compliance Information 8 2 User Guide...
