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Scanner Options, Maintenance and Troubleshooting

Xerox

®

 W130 / W110 Scanner

User Guide

6-17

Installing an Ink Cartridge

The following steps are only for the W130 (P/N 97-0130-00A) with the imprinter already installed. 

1. Turn off the scanner.

2. Open the imprinter door.

3. Remove the protective tape from the ink cartridge.

ADF AFE R/W Test 
Error

Firmware checks 
whether the 
hardware AFE is 
reading and 
writing normally 
when booting. 

If it is running 
abnormally, the 
scanner cannot 
scan.

Turn off the scanner. Contact 
Technical Support and send the 
scanner for repair.

System Input 
Buffer Over Run

This error happens 
when the ASIC 
receives too many 
images at once.

Turn off the scanner. Contact 
Technical Support and send the 
scanner for repair.

ADF Lamp Error

The ADF lamp has 
stopped working.

Turn off the scanner. Contact 
Technical Support and send the 
scanner for repair.

ERROR IMAGE

CAUSE

RESOLUTION

Summary of Contents for W110

Page 1: ...Xerox W130 W110 Scanner Scanner User Guide for Microsoft Windows FEBRUARY 2021 05 0991 200...

Page 2: ...and SharePoint are registered trademarks of Microsoft Corporation ZyINDEX is a registered trademark of ZyLAB International Inc ZyINDEX toolkit portions Copyright 1990 1998 ZyLAB International Inc TWA...

Page 3: ...ntract subdivision c 1 ii of the Rights in Technical Data and Computer Software Clause 52 227 FAR14 Material scanned by this product may be protected by governmental laws and other regulations such as...

Page 4: ...Scanner 2 2 3 Scanner Setup 3 1 Connect the Scanner Power Cord 3 2 4 Installation 4 1 Install the Software and Connect the Scanner 4 1 Installing the Scanner Driver 4 3 Connect the USB Cable and Turn...

Page 5: ...eplacing the Rollers 6 8 Replacing the Pick Up Rollers 6 9 Replacing the Paper Feed Rollers 6 10 Replacing the Double feed Roller 6 12 Scanner Status Message Table 6 12 Installing an Ink Cartridge 6 1...

Page 6: ...Table of Contents Xerox W130 W110 Scanner User Guide vi ENERGY STAR for the USA 8 1...

Page 7: ...Xerox W130 W110 Scanner Table of Contents vii User Guide...

Page 8: ...examination approval and compliance with established environmental standards To ensure the continued safe operation of your Xerox equipment follow these safety guidelines at all times Do these Always...

Page 9: ...y or an electrician for advice 2 The socket outlet shall be installed near the equipment and shall be easily accessible 3 Use the power cable that is supplied with your machine Do not use an extension...

Page 10: ...or other safety device has been tripped Liquid is spilled into the machine The machine is exposed to water Any part of the machine is damaged Maintenance Information 1 Any operator product maintenance...

Page 11: ...Safety Contacts Contact Information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help lines North America...

Page 12: ...nt CPU Internet access for installation only An available Universal Serial Bus USB port Microsoft Windows operating system 32 bit or 64 bit Windows 7 Service Pack 1 32 bit or 64 bit Windows 8 8 1 32 b...

Page 13: ...moment to write a short review of your experience with this scanner The following soft copy documentation is available during installation or on www xeroxscanners com Scanner user guide instructions f...

Page 14: ...for the OneTouch buttons Press the up or down arrow to cycle through the settings Simplex button Press to scan single sided documents Duplex button Press to scan double sided documents Status light Po...

Page 15: ...Xerox W130 W110 Scanner Welcome 2 4 User Guide...

Page 16: ...the scanner up from underneath 3 Use a desk or table that can support the weight of the scanner do not place the scanner on a cloth covered surface 4 Place the scanner on a level surface near the com...

Page 17: ...use the power supply included with your scanner Connecting any other type of power supply may damage your scanner and will void its warranty 1 Select the appropriate power cord for your country 2 Plu...

Page 18: ...on the software your computer is running in each case you should allow the installation to proceed if that option is available Alternatively you can turn off the antivirus or antispyware software bef...

Page 19: ...re selected as well as any other applications you want to install Note The software provided with your scanner may differ slightly from the list shown in the window 10 If a version of the software is...

Page 20: ...ownloaded files to be deleted In order to be installed they will have to be downloaded again 13 Once all software has been downloaded click Install Installing the Scanner Driver The scanner driver ins...

Page 21: ...ommended that the cable provided with the scanner is the one used 1 Remove any tape from the USB cable 2 Plug the USB cable into the USB port on the scanner then into a USB port on the computer Check...

Page 22: ...re certain that the software has completely loaded return to the Complete the installation by connecting your hardware window 5 Click OK to complete the installation process 6 Click Close on the Insta...

Page 23: ...rminate and OneTouch will not be installed 3 Click Close on the Installation Complete window to close and exit the software installer 4 After OneTouch installation is complete the initial screen is di...

Page 24: ...ware has been downloaded click Install 5 Follow the instructions on the screen to install each of the additional applications View the User Guides 1 Launch Visioneer Update go to the main menu and cli...

Page 25: ...upport service Registration also gives you free access to software updates for your scanner You will need an active network connection to register your scanner If you do not have network access you ca...

Page 26: ...s 27 105 g m2 new printer paper Document size Minimum size width x length Single Page 1 97 x 2 56 inches 50 x 65 mm Multi Page 1 97 x 3 35 inches 50 x 85 mm Maximum size width x length 12 1 x 17 0 inc...

Page 27: ...e being fed through the scanner and the pressure of the rollers may leave streaks on the page The chemical coating on this paper will rub off on the rollers during the scan process increasing the freq...

Page 28: ...he main operational screen Select the Paper Path Scanned documents can be exited to the output tray in the front of the scanner or to the straight path tray in the back of the scanner The paper path i...

Page 29: ...d the documents face up with their tops into the Automatic Document Feeder The stack of pages should not exceed the maximum height indicated on the input tray 3 You can now scan the documents using th...

Page 30: ...ick an icon that represents the function Please see the OneTouch Scanning Guide available online for instructions You can also click the Help button in the OneTouch Properties window to open the instr...

Page 31: ...r then click the Scan button in the TWAIN interface window Please see the TWAIN Scanning Guide available online for instructions You can also click the Help button in the TWAIN interface to open the i...

Page 32: ...the scanner and unplug the power cord before performing maintenance unless the maintenance instructions below specifically state to leave the scanner plugged in and powered on Always unplug the USB c...

Page 33: ...atures described herein may not be available for the current scanner Please disregard any information about features that you do not see in the interface for your scanner Scanner Details Firmware vers...

Page 34: ...ner out of low power mode Power off input the number of minutes you want the scanner to wait before it turns itself off Click the green enter button to save any changes in the power off field Click th...

Page 35: ...ic Document Feeder use the following procedure to remove the paper from the scanner 1 Pull on the scanner cover release and lift the lid to open the scanner Do not attempt to remove a jammed page with...

Page 36: ...pages have been scanned If you are getting frequent paper jams multiple pages feeding at the same time or you re seeing lines in the scanned image it is time to clean the scanner Note When cleaning t...

Page 37: ...d effective 1 Hold the Simplex and Duplex buttons for more than two seconds to access the LCD scanner menu 2 Use the up and down arrows to select Clean mode 3 Use the Duplex button to confirm your sel...

Page 38: ...arning message that one of the background plates is dirty simply clean the scanner glass as described here 1 Pull on the scanner cover release and lift the lid to open the scanner 2 The following illu...

Page 39: ...shows the location of the sensors in the scanner 3 Using a clean dry cotton swab brush away any dust on the double feed detection sensors Replacing the Rollers When replacing the rollers described in...

Page 40: ...Turn off the scanner power then unplug the power cord from the scanner Pull the cover release handle and open the scanner When you are done replacing the rollers close the scanner carefully pressing...

Page 41: ...scard the rollers they cannot be repaired or reused 5 Take the new rollers out of their packaging 6 Align the end of the bar with the hole in the rollers and slide the rollers onto the bar The rollers...

Page 42: ...he rollers they cannot be repaired or reused 5 Take the new rollers out of their packaging 6 Align the end of the bar with the hole in the rollers and slide the rollers onto the bar The rollers will c...

Page 43: ...packaging 5 Align the roller bar with the brackets in the roller compartment Make sure the groove on the right side of the roller bar is aligned so that it slides in place into the U shape of the brac...

Page 44: ...escribed in the section Cleaning the Inside of the Scanner on page 6 5 ADF Paper Jam 2 Paper has jammed while being fed through the scanner Document sensors are dirty Open the scanner remove the pages...

Page 45: ...or Cancel scan Use the arrow buttons to select an option and the Duplex button to confirm your selection If you select Continue open the scanner remove the pages then close the scanner Make sure there...

Page 46: ...hing the paper guides Rescan Fan Error 1 The fan has stopped working Turn off the scanner Contact Technical Support and send the scanner for repair Fan Error 2 The fan has stopped working Turn off the...

Page 47: ...k all documents and remove any staples Restack the paper in the ADF and click rescan USB Disconnected The USB is disconnected from the scanner or the PC Verify that the USB cable is securely plugged i...

Page 48: ...re checks whether the hardware AFE is reading and writing normally when booting If it is running abnormally the scanner cannot scan Turn off the scanner Contact Technical Support and send the scanner...

Page 49: ...Guide 4 Move the ink cartridge carriage to the imprinter unit 5 Insert the ink cartridge into the carriage as shown in the diagram 6 Lower the arms on the carriage to lock the ink cartridge in place 7...

Page 50: ...al outlet If you are using a UPS battery back up or power strip try plugging the scanner directly to a wall outlet Did you restart the computer and scanner If the scanner gets a paper jam or looses co...

Page 51: ...ng the TWAIN interface Problem Why won t my scanner work after the computer has been sitting idle for several hours To resolve the problem simply turn off the scanner power then turn it back on again...

Page 52: ...onnect when the USB cable is plugged back in Unplug the power cable from the scanner and then plug it back in If the scanner does not reconnect 1 Unplug the power cable from the scanner 2 Restart your...

Page 53: ...r Visioneer Acuity in the installed programs list The additional entries in this list are the image processing libraries needed to support various scanner models These additional items will be called...

Page 54: ...00 240Vac Power consumption 120 Watts during operation 25 Watts ready 2 9 Watts power save after 15 minutes without scanning can be adjusted by software 0 3 Watt power off Cable Information AC Power C...

Page 55: ...ntenance and Troubleshooting 6 24 User Guide Cleaning and Maintenance Kit Feed Roller Separation Roller 96 X331 000 65 2612 000 65 2614 000 USB Cable 35 0253 001 AC Power Cord 35 0103 001 US 35 0104 0...

Page 56: ...M equipment may have to be limited or special mitigation measures taken Changes and modifications to this equipment not specifically approved by Xerox may void the user s authority to operate this equ...

Page 57: ...s in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money Orders Bills Checks or Drafts of money drawn by or upon authorized officers of the Unite...

Page 58: ...public body or authority in Canada or of a court of law 5 Proclamations orders regulations or appointments or notices thereof with intent to falsely cause same to purport to have been printed by the Q...

Page 59: ...guilty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the cons...

Page 60: ...ncil Directive on the Restrictions of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment 2011 65 EU Some equipment may be used in both a domestic household and a profession...

Page 61: ...Xerox W130 W110 Scanner Appendix B Compliance Information 8 2 User Guide...

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