Xerox Support Centre
System Administrator Guide
1-5
Xerox Support Centre
The
Xerox Support Centre
is a utility that is installed when running the driver installer. It is
available for systems with Windows 2000 and later or Mac OS X, version 10.2 and higher.
The
Xerox Support Centre
appears on the desktop for Windows systems or is placed in the
Mac OS X dock. It provides a central location for accessing the following information:
■
User manuals and video tutorials
■
Solutions to troubleshooting problems
■
Printer and supplies status
■
Supplies ordering and recycling
■
Answers to frequently asked questions
■
Default printer driver settings (Windows only)
Note:
It is recommended that you use the Xerox driver installer instead of the Microsoft Add
Printer Wizard. If you use the Microsoft Add Printer Wizard, the Xerox Support Centre is not
installed on the PC. Also, the Xerox driver installer installs the Xerox printer driver, enabling
you to work more efficiently by accessing printer features and resources to solve simple
problems. This eliminates many of the help calls requesting printer support, saving you time
for more critical tasks.
To start the Xerox Support Centre utility:
1.
Select one of the following options:
■
Windows
: Double-click the
Xerox Support Centre
icon
on your desktop.
■
Macintosh
: Click the
Xerox Support Centre
icon in the
dock.
2.
Select your printer from the
Select Printer
drop-down list.