Xerox Phaser 3210 User Manual Download

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chapter

This chapter gives helpful information for what to do if you
encounter a printer error. It provides information on the
following topics:

◆

Troubleshooting Checklist

◆

Solving General Printing Problems

◆

Clearing Paper Jams

◆

Solving Print Quality Problems

◆

Troubleshooting Error Messages

◆

Common Windows Problems

Summary of Contents for Phaser 3210

Page 1: ......

Page 2: ... are trademarks of Xerox Corporation IBM and IBM PC are trademarks of International Business Machines Corporation Microsoft Windows Windows 9x Windows Me Windows NT Windows 2000 and Windows XP are trademarks of Microsoft Corporation PCL 6 are trademarks of Hewlett Packard Company GNU Ghostscript software Copyright C 1999 Aladdin Enterprise Menlo Park California and other authors as indicated in it...

Page 3: ...Turn on the Printer 2 7 STEP 6 Print a Demo Page 2 7 STEP 7 Install the Printer Software 2 8 Installing Software from Diskette 2 13 Choosing Paper and Other Media 4 1 Selecting the Output Location 4 4 Loading Paper 4 5 Printing on Envelopes 4 7 Printing on Heavy Paper 4 9 Printing on Labels 4 10 Printing on Transparencies 4 11 Printing on Preprinted Paper 4 12 Printing on Card Stock or Custom size...

Page 4: ... Page Overlay 5 17 Reprinting the Last Page 5 21 Printing on a Network Environment 5 22 Printing Tasks 5 Troubleshooting Checklist 7 1 Solving General Printing Problems 7 2 Clearing Paper Jams 7 6 Solving Print Quality Problems 7 11 Troubleshooting Error Messages 7 17 Common Windows Problems 7 20 Problem Solving 7 Printer Specifications A 1 Paper Specifications A 2 Using Your Printer with a USB Ca...

Page 5: ...UTION INVISIBLE LASER RADIATION WHEN THIS COVER OPEN DO NOT OPEN THIS COVER VORSICHT UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GEÖFFNET NICHT DEM STRAHL AUSSETZEN ATTENTION RAYONNEMENT LASER INVISIBLE EN CAS D OUVERTURE EXPOSITION DAN GEREUSE AU FAISCEAU ATTENZIONE RADIAZIONE LASER INVISIBILE IN CASO DI APERTURA EVITARE L ESPOSIZIONE AL FASCIO PRECAUCION RADIACION LASER IVISIBLE CUANDO SE ABRE EVI...

Page 6: ... However it is advisable that the machine be operated in a well ventilated area This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered The energy star emblem does not represent EPA endorsement of any product or service ...

Page 7: ...liance could void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not insta...

Page 8: ...oximation of the laws of the Member States related to electromagnetic compatibility A full declaration defining the relevant Directives and referenced standards can be obtained from your Xerox Corporation representative WARNING Changes or modifications to this equipment not specifically approved by Xerox Europe may void the user s authority to operate this equipment Shielded cables must be used wi...

Page 9: ...chapter Congratulations on your purchase of a Xerox Phaser 3210 printer This chapter provides information on the following topics Special Features Printer Components 1 1 ...

Page 10: ...sheet manual feeder supports various sizes and types of paper Two output locations Select either the face down output tray or the face up output slot for the most convenient access Flexible paper handling If you select Toner Save mode your printer will use less toner See page 5 6 Print multiple pages on a single sheet of paper to save paper N up printing See page 5 7 One touch last page printing i...

Page 11: ...white edges of each sheet Tape the sheets together to form a poster See page 5 9 Create professional documents WORLD BEST Dear ABC Regards You can print in Windows 95 98 Me NT4 0 2000 XP Your printer is compatible with Linux and DOS The Phaser 3210 printer comes with both Parallel and USB interfaces Print in various environments The Phaser 3210 is shipped with 4 MB of memory included You can expan...

Page 12: ...UCTION 1 3 Printer Components Front View Paper support Face down output tray Output lever Paper output support Front cover Face up output slot Control panel Automatic input tray Manual input tray Paper guides ...

Page 13: ...INTRODUCTION 1 4 Inside View Rear View Power switch Power receptacle Parallel port USB port Toner cartridge Printer Components Front cover ...

Page 14: ...s included in this chapter are STEP 1 Unpack Your Printer STEP 2 Install the Toner Cartridge STEP 3 Load Paper STEP 4 Connect to the Computer with a Parallel Cable STEP 5 Turn on the Printer STEP 6 Print a Demo Page STEP 7 Install the Printer Software Installing Software from Diskette 2 2 ...

Page 15: ...missing or damaged notify your dealer immediately Components may differ from one country to another Toner cartridge Power cord CD ROM contains the printer driver the User Guide the Adobe Acrobat Reader program and the Make Your Own Diskette setup software 2 2 Carefully remove all packing tapes from the printer 3 3 Attach the supplied paper output support as shown Setup Guide Paper Output Support U...

Page 16: ...y shake the cartridge from side to side to evenly distribute the toner inside the cartridge CAUTION To prevent damage do not expose the toner cartridge to light for more than a few minutes Cover it with a piece of paper if left exposed for more than a few minutes If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Install the...

Page 17: ... pages 3 000 pages for the toner cartridge that is shipped with the printer 5 5 Grasp the handle and insert the cartridge in the printer until it snaps into place 6 6 Close the front cover Make sure that the cover is securely closed 4 4 Locate the cartridge slots inside the printer one on each side Install the Toner Cartridge ...

Page 18: ...until it stops 2 2 Before loading the paper flex the sheets back and forth to loosen them and then fan them Tap the edges of the stack on a table top to straighten them and prevent paper jams 3 3 Load a stack of paper into the automatic input tray with the print side facing up Load Paper ...

Page 19: ...k Load Paper Notes Do not push the width guide far enough to cause the media to warp If you do not adjust the width guide it may cause paper jam If you need to add more sheets of paper while printing remove the remaining paper from the tray at first Then reinsert them with the new paper Note that adding new paper into the remains in the tray may cause paper jams or multiple feeding ...

Page 20: ...t the other end of the cable to the parallel interface port on your computer and tighten the screws See your computer documentation if you need help Connect to the Computer with a Parallel Cable To the parallel port on PC If you are using a USB interface Go to Using Your Printer with a USB Cable on page A 10 Note To connect the printer to the parallel port of the computer requires a certified para...

Page 21: ...ter control panel lights turn on briefly When only the light remains on press and hold the button Hold down the button for about 2 seconds until all lights blink slowly Then release the button and the demo page will print Laser Beam Printer Excellent Performance High Quality Cost Saving Convenience Compatibility Xerox Phaser 3210 The demo page provides a sample of print quality to help you verify ...

Page 22: ...our Printer with a USB Cable on page A 10 for information on installing the print software on a USB enabled computer If you are printing in DOS Go to Printing from DOS Application on page A 17 for information on installing the DOS RCP utility and printing from DOS applications If you are printing in Linux Go to Linux Driver Installation on page A 22 for information on installing the Linux driver I...

Page 23: ...Open box where x is the drive letter for the CD ROM drive and then click OK Installing the Printer Software from the CD ROM Note If the New Hardware Found box appears during the installation procedure click the x in the upper right corner of the box or click Cancel XEROX PHASER 3210 2 When the opening screen appears select the appropriate language 3 Click Install Printer Driver Install the Printer...

Page 24: ...SETTING UP YOUR PRINTER 2 10 Install the Printer Software 4 The Welcome window opens Click Next 5 The files are copied into the appropriate directory 6 Click Finish ...

Page 25: ... printer features through your printer driver See chapter 5 Printing Tasks for instructions on using your printer driver features In Windows after installation the Uninstall icon in the Xerox Phaser 3210 program group allows you to select and remove any or all of the Xerox Phaser 3210 printing system components If you are upgrading the printer driver or if your installation fails uninstall the dri...

Page 26: ...tenance 3 The Xerox Phaser 3210 Maintenance dialog box appears Click Repair and then click Next 4 When reinstallation is done click Finish If you have problems installing 6 Click Finish 3 The Xerox Phaser 3210 Maintenance dialog box appears Click Remove and then click Next 4 When your computer confirms your selection click OK 5 The Xerox Phaser 3210 printer driver and all of its components are rem...

Page 27: ...CL 6 printer driver Make sure that you have several formatted diskettes ready and then follow these steps 1 Insert the CD ROM shipped with your printer into the CD ROM drive Installation will start automatically If the CD ROM drive does not automatically run Select Run from the Start menu and type x cdsetup exe in the Open box where x is the drive letter for the CD ROM drive and then click OK 2 Wh...

Page 28: ...py in the Disk Images window and then click Copy selected disk images 6 When prompted insert a blank formatted diskette into the floppy drive and click Yes to copy the first diskette For multiple diskettes when the first diskette is finished you are prompted to insert disk 2 Make sure you label each diskette in order as you create it Phaser 3210 PCL 6 driver disk 1 of 2 etc Shows the path of the s...

Page 29: ...lick Exit in the Xerox Phaser 3210 Setup dialog box To install the printer driver from the diskettes follow this procedure 1 Insert the first diskette if you have more than one software diskette 2 From the Start menu select Run 3 Type A setup exe in the Open box and click OK if your floppy drive is not A substitute the correct letter 4 Follow the on screen instructions to complete the installation...

Page 30: ...chapter This chapter describes how to use the printer s control panel It provides information on the following topics Control Panel Buttons Control Panel Lights 3 3 ...

Page 31: ...e in the Ready mode Press and hold for about 10 seconds until the control panel lights remain lit After cleaning the printer one cleaning sheet prints For further information see page 6 5 Print demo page Start manual feeding When you select Manual Feeder for Paper Source from your software application you should press each time you load a sheet of paper manually For further information see Using t...

Page 32: ...e is no undo function If you press in the Ready mode the printer prints the last page of the last print job See page 5 21 Cancel job Press to turn the Toner save mode on or off The printer must be in the Ready mode If the button backlight is on toner save mode activates and the printer uses less toner to print a document If the button backlight is off toner save mode is disabled and you will print...

Page 33: ...he printer For the automatic tray there is no need to press any button to reset For the manual tray press the button after loading Paper out In the Manual Feed mode the printer is waiting for the button to be pressed Press the button to start printing You must press the button to print each page after loading paper into the manual input tray Waiting for the button to be pressed The printer is rece...

Page 34: ...er in the different paper input trays for the best print quality Topics included in this chapter are Choosing Paper and Other Media Selecting the Output Location Loading Paper Printing on Envelopes Printing on Heavy Paper Printing on Labels Printing on Transparencies Printing on Preprinted Paper Printing on Card Stock or Custom sized Media 4 4 ...

Page 35: ...ithin the paper adjusters of the paper tray Weight Your printer supports paper weight as follows 60 90 g m2 16 24 lb bond for the automatic input tray 60 163 g m2 16 43 lb bond for the manual input tray Brightness Some papers are whiter than others and produce sharper more vibrant images Surface smoothness The smoothness of the paper affects how crisp the printing looks on the paper Always test a ...

Page 36: ... 4 12 x 9 5 in DL 110 x 220 mm C5 162 x 229 mm C6 114 x 162 mm B5 176 x 250 mm Monarch 3 87 x 7 5 in Labels Letter 8 5 x 11 in A4 210 x 297 mm Transparency film Letter 8 5 x 11 in A4 210 x 297 mm Card stock Bond Paper Thin Paper 45 gsm 60 gsm Thick Paper 90 gsm 163 gsm Automatic Input Tray 150 150 150 150 150 150 5 5 5 5 5 5 5 5 5 5 5 5 150 5 Manual Input Tray 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1...

Page 37: ...ugh Colored paper should be of the same high quality as white photocopy paper The pigments must withstand the printer s fusing temperature of 400 F 205 C for 0 1 second without deterioration Do not use paper with a colored coating that was added after the paper was produced Preprinted forms must be printed with nonflammable heat resistant inks that do not melt vaporize or release hazardous emissio...

Page 38: ...t To avoid paper jams do not change the position of the output lever while the printer is printing The face down output tray collects paper face down in correct order Make sure that the output lever is in the upper position If not push it up The face down output tray should be used for most print jobs and is recommended for printing over 100 sheets of paper continuously The printer prints to the f...

Page 39: ...emove paper from the tray s while a job is printing Doing so may cause a paper jam Using the Automatic Input Tray When you change the print settings if you select Manual Feeder in the Paper Source option you can manually load paper in the manual input tray Manually loading paper can be helpful when you want to check the print quality after each page is printed If you experience a paper jam from th...

Page 40: ...multiple pages load the next sheet after the first page prints out 6 6 Press to start feeding Notes The face up output slot may not hold the printed pages properly The printed pages will not stack in the face down output tray unless you change output lever position After you finish using the face up output slot you must change the position of the output lever to the normal position Push it up 2 2 ...

Page 41: ...lopes Never use envelopes with clasps snaps windows coated lining or self stick adhesives These envelopes may severely damage the printer 2 2 Load the envelopes into the input tray you want to use with the flap side down The stamp area is on the right side and the end of the envelope with the stamp area enters the tray first 1 1 Flex or fan the envelopes to prepare them for loading 3 3 Adjust the ...

Page 42: ...t lever down 5 5 When you print on envelopes configure the paper source type and size properly in the software application For details see page 5 3 7 7 After printing push the output lever up 6 6 Print the document Printing on Envelopes ...

Page 43: ...ter than 43 lb or 163 g m2 bond Misfeeds mis stacking media jams poor toner fusing poor print quality and excessive mechanical wear can result 2 2 Push the output lever down 1 1 Load paper in the input tray you want to use with print side up Adjust the guide to fit the width of the labels 3 3 When you print on heavy paper select Bond in the Paper Type section and then configure the paper source an...

Page 44: ...ot feed a sheet of labels through the printer more than once The adhesive backing is designed for one pass through the printer Do not use labels that are separating from the backing sheet or that are wrinkled bubbled or otherwise damaged 2 2 Push the output lever down 1 1 Load labels in the input tray you want to use with print side up Adjust the guide to fit the width of the labels 3 3 When you p...

Page 45: ...ot to scratch the printer side or leave fingerprints on it 1 1 Load the transparencies in the desired input tray with the print side up and the adhesive strip entering the printer first Adjust the guide to fit the width of the transparencies 3 3 When you print on transparencies configure the paper source type and size in the software application For details see page 5 3 Notes To prevent transparen...

Page 46: ...rough the printer paper that has a preprinted logo at the top of the page for example Guidelines Letterheads must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing temperature of 400 F 205 C for 0 1 second Ink on letterhead must be non flammable and should not adversely affect any printer rollers Forms and letterhea...

Page 47: ...rt edge into the input tray first If you want to print in landscape mode make this selection through your software Inserting paper long edge first may cause a paper jam Do not print on card stocks that is too small or too large The minimum size is 76 by 127 mm 3 by 5 in for the manual input tray and 95 by 127 mm 3 8 by 5 in for the automatic input tray and the maximum size is 216 by 356 mm 8 5 by ...

Page 48: ...s chapter are Printing a Document Using Toner Save Mode Printing Multiple Pages on One Sheet of Paper N Up Printing Fitting Your Document to a Selected Paper Size Printing Posters Setting Graphic Properties Printing Watermarks Using Page Overlay Reprinting the Last Page Printing on a Network Environment 5 5 ...

Page 49: ...t you want to print 2 Select Print from the File menu The Print dialog box for your application will be displayed the Print dialog box for your application may look slightly different The basic print settings you require are usually selected within this Print dialog box These settings include the number of copies paper size and page orientation If you see a Properties button click it If you see Se...

Page 50: ...x and go to step 4 If you see Setup Printer or Options click that button instead Then click Properties in the next screen 4 The Xerox Phaser 3210 PCL 6 Properties dialog box allows you to access and change printer settings If necessary click the Paper tab to display the settings shown below The Paper tab allows you to access and change the settings for basic paper handling ...

Page 51: ... kind of print media To use a different kind of media select the corresponding print media name in the Paper Type options box For more information please refer to Chapter 4 Print Media 4 Select the paper size you have loaded in your printer 4 You can also see the printable area 4 The Paper Orientation option allows you to select the direction in which information is printed on a page Portrait prin...

Page 52: ...rint settings available in the software application first and then any remaining settings using the printer driver The settings you change remain in effect only while you are using the current program To make your changes permanent make them in the Printers folder as follows 1 Click the Windows Start button 2 Select Settings and then Printers to open the Printers window Notes 3 Select the Xerox Ph...

Page 53: ... From the Start menu select Settings 2 Select Printers to open the Printers window then double click the Xerox Phaser 3210 PCL 6 icon 3 From the Document menu select Cancel Printing Windows 9x Me or Cancel Windows NT 4 0 2000 XP The Xerox Phaser 3210 printer has a help screen that can be activated by the Help button in the printer s properties dialog box You can also click from the upper right han...

Page 54: ...the printer prints in a normal mode Note To enable or disable the Toner Save mode from the control panel the Toner Save Mode option in the printer driver must be set to Printer Setting See below To enable this feature from the software application 1 When you change the print settings from your software application access the printer properties See page 5 1 to access the printer properties 2 Click ...

Page 55: ...nter properties From the Paper tab select the paper orientation source size and type 2 Click the Output tab and choose Multiple Pages per Side in the Type drop down list Then select the number of pages you want to print per sheet 1 2 4 6 9 or 16 in the Pages per Sheet drop down list 3 Click Print Page Borders if you want to print a border around each page on the sheet Print Page Borders is enabled...

Page 56: ...s can be useful when you want to check fine details on a small document 1 When you change the print settings from your software application access the printer properties See page 5 1 to access the printer properties 2 Click the Output tab and select Fit to Page in the Type drop down list 3 You ll see the Application page size and be prompted to select the Fit to Paper Size Select the correct size ...

Page 57: ...ther to form one poster size document 1 When you change the print settings from your software application access the printer properties See page 5 1 to access the printer properties From the Paper tab select the paper orientation source size and type 2 Click the Output tab and select Poster in the Type drop down list Poster printing with 2x2 style ...

Page 58: ...Custom For example if you select 2x2 the output will be automatically stretched to cover 4 physical pages If you select Custom you can adjust the scaling factor manually For example if you specify 150 the image will be printed across 4 pages with 150 scaled 4 You may specify an overlap in pixel to make it easier to reconstruct the resulting poster Printing Posters ...

Page 59: ...ity for your specific printing needs when you access the printer properties See page 5 1 to access the printer properties If necessary click the Graphic tab to display the settings shown below Setting Graphic Properties Click here to save the changes when setting is done ...

Page 60: ...es appear smoother Note When 600 dpi is selected in the Resolution section selecting Text Enhance or Image Enhance gives you an image quality of 1200 dpi class Printer Default This is determined by the setting on the printer Normal SRT Smoothing Resolution Technology mode is disabled Choose this setting if graphics particularly scanned images are not printing clearly Text Enhance This setting refi...

Page 61: ...printed illustration The best way to choose a Halftoning setting for your graphic image is to experiment Print a graphic image at each setting and choose the one you like best Device Choose this setting to allow the printer to determine a halftoning setting Fine Choose this setting when you want printed images to have a smooth realistic and photographic appearance This setting provides soft contra...

Page 62: ...defined watermarks that come with the Phaser 3210 printer and they can be modified or you can add new ones to the list 1 When you change the print settings from your software application access the printer properties See page 5 1 to access the printer properties 2 Click the Watermark tab and select the desired watermark in the Message drop down list You will see the selected watermark in the previ...

Page 63: ...how the watermark will appear on the printed page 3 Select the desired watermark options You can select the font type and size color and angle There are three checkboxes at the bottom of the dialog box Transparent Text Allows the document to show through the watermark As Outline Only Prints the text outline of the watermark This setting globally effects all watermarks in the list On First Page Onl...

Page 64: ...Update 6 When you complete the edit click OK and then start printing To stop printing the watermark select None in the Message drop down list 1 When you change the print settings from your software application access the printer properties See page 5 1 to access the printer properties 2 From the Watermark tab select the watermark you want to delete in the Message drop down list 3 Click Delete 4 Cl...

Page 65: ...eprinted letterhead paper in the printer You need only tell the printer to print the letterhead overlay on your document What is an Overlay WORLD BEST Dear ABC Regards To use a page overlay you must create a new page overlay containing your logo or image 1 Create or open a document containing a text or image you want to use for page overlay Position the items exactly as you wish them to appear whe...

Page 66: ...n your computer HDD disk Note The overlay document size must be the same as documents you will print with the overlay Using Page Overlay After an overlay has been created it is ready to be printed with your document To print an overlay with a document 1 Create or open the document you want to print 2 When you change the print settings from your software application access the printer properties Se...

Page 67: ... and select the overlay file If you have stored the overlay file you want to use into an external source you can also load the file when you access this Load Overlay window After you select the file click OK The file is now shown in the Overlay List box and is available for printing Select the overlay from the Overlay List box ...

Page 68: ...message box will appear each time you submit a document for printing asking you to confirm your wish to print an overlay on your document Answering Yes to the message box means that the selected overlay will be printed with your document Answering No to the message box cancels overlay printing If this box is empty and an overlay has been selected the overlay will be automatically printed with your...

Page 69: ...rox Phaser 3210 PCL 6 printer icon and select Properties to open the properties window 3 From the Printer tab click Reprint to empty the checkbox With the box empty you cannot reprint the last page from the control panel When you want to reprint the last page on the control panel you must put a check mark on this check box 4 Click OK Note If you want to prevent somebody from reprinting your docume...

Page 70: ...n Note You need to install the Xerox Phaser 3210 printer driver on each computer that will print documents to the printer 1 Start Windows 2 From the Start menu select Control Panel and double click on the Network icon 3 Check the File and Print Sharing box then click OK Close the window 4 Click Start and select Printers from Settings then double click your printer name 5 Select Properties in the P...

Page 71: ...apture Printer Port 4 Select the port you want check the Reconnect at log on box then click OK 5 From the Start menu select Settings then Printers 6 Double click your printer icon 7 From the Printers menu select Properties 8 Press the Details tab select the printer port then click OK Setting Up Client PC Printing on a Network Environment 5 23 ...

Page 72: ...r provides suggestions for high quality and economical printing and information for maintaining the toner cartridge and the printer Topics included in this chapter are Maintaining Toner Cartridge Cleaning the Printer 6 6 ...

Page 73: ...more than a few minutes Toner cartridge storage The life of the toner cartridge depends on the amount of toner that print jobs require When printing text at 5 coverage a new toner cartridge lasts an average of 3 000 pages But the toner cartridge supplied with the printer lasts an average of 3 000 pages Toner cartridge life expectancy To save toner press the button on the printer control panel The ...

Page 74: ...g procedures may allow you to finish the current print job before replacing the toner cartridge Redistributing Toner 1 1 Grasp the front cover by both sides of the cover and pull it toward you to open 2 2 Remove the toner cartridge from the printer CAUTIONS Avoid reaching too far into the printer The fusing area may be hot To prevent damage to the toner cartridge do not expose it to light for more...

Page 75: ...er cartridge into the printer Be sure that the toner cartridge snaps in its place 5 5 Firmly close the cover If the print remains light Remove the old cartridge and install a new toner cartridge See Install the Toner Cartridge on page 2 2 Note If the toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric ...

Page 76: ...ter but be careful not to let any water drip onto the printer or inside it Cleaning the Outside During the printing process paper toner and dust particles can accumulate inside the printer Over time this buildup can cause print quality problems such as toner specks or smearing Cleaning inside the printer will eliminate or reduce these problems Cleaning the Inside 1 Turn the printer off and unplug ...

Page 77: ... a cleaning sheet Printing a cleaning sheet cleans the drum inside the toner cartridge Use this process if you are experiencing blurred faded or smeared printouts This process will produce a page with toner debris which should be discarded 1 Make sure the printer is turned on and in the Ready mode and that there is paper loaded in the automatic input tray 2 Press and hold down on the control panel...

Page 78: ... to do if you encounter a printer error It provides information on the following topics Troubleshooting Checklist Solving General Printing Problems Clearing Paper Jams Solving Print Quality Problems Troubleshooting Error Messages Common Windows Problems 7 7 ...

Page 79: ...itch Check the power source by plugging into another outlet If other lights are on go to Troubleshooting Error Messages on page 7 17 If a demo page does not print check the paper supply in the input tray If the paper jams in the printer go to Clearing Paper Jams on page 7 6 If the indicator light is illuminated on the control panel go to Troubleshooting Error Messages on page 7 17 If there is a pr...

Page 80: ...ox Phaser 3210 PCL 6 as your default printer The printer cover is not closed Paper is jammed No paper is loaded Toner cartridge is not installed Printer system error occurs Contact a service representative Add paper to the manual input tray and press the button on the printer s control panel to start printing Disconnect the printer cable and reconnect it If possible attach the cable to another com...

Page 81: ...ck the printer properties to make sure that all print settings are correct Uninstall the printer driver then reinstall the printer driver Try printing a demo page Check the lights on the control panel to determine if the printer is indicating a system error For many software applications the paper source selection is found under the Paper tab within the printer properties Select the correct paper ...

Page 82: ... any unnecessary graphics from the document if possible Change the page orientation in your application Make sure that the paper size in the print settings matches the paper in the input tray Remove excess paper from the tray If printing special media use the manual input tray Use only paper that meets the specifications required by the printer Media such as thick paper should not be printed using...

Page 83: ...tion is malfunctioning The toner cartridge is defective or out of toner The file may have blank pages Some parts such as the controller the board may be defective The setting in the software application is wrong Solution Try printing a job from another application Replace the toner cartridge Check the file to make sure that it does not contain blank pages Contact a service representative Print the...

Page 84: ...cifications on page A 2 Paper that is outside of the supported size range has been used See Paper Specifications If a paper jam occurs the and the lights remain lit on the control panel Find and remove the jammed paper If the location of the paper jam is not obvious look inside the printer first Note Paper jams in this area may result in loose toner on the page If you get any toner on your clothes...

Page 85: ... easier to remove such jams from the inside of the printer than the paper input area Input Area 1 1 Carefully pull the jammed paper out of the input tray 2 2 Open and close the front cover Printing can be resumed If paper is jammed in the face up output slot carefully remove the paper as shown Clearing Paper Jams ...

Page 86: ...ll jammed paper inside the printer Check the inside of the printer Inside the Printer 1 1 Grasp the front cover by both sides of the cover and pull it toward you to open Note Paper jams in this area may result in loose toner on the page If you get any toner on your clothes wash them in cold water because hot water will set the toner into the fabric ...

Page 87: ...paper toward you to remove it from the printer Make sure that there is no paper remaining inside the printer CAUTION To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Place a piece of paper over the top of the toner cartridge to shield it while it is out of the printer 2 2 Remove the toner cartridge ...

Page 88: ...y Do not overload the automatic input tray Make sure the paper is under the paper capacity mark on the inside of the tray Do not remove the paper from the input tray while print jobs are in process Flex fan and straighten the paper before loading it Do not load wrinkled creased damp or highly curled paper Do not mix paper types in the input tray Use only recommended print media See Paper Specifica...

Page 89: ...ems If a vertical white streak or faded area appears on the page The toner supply is low You may be able to temporarily extend the toner cartridge life See Redistributing the Toner on page 6 2 If this does not improve the print quality install a new toner cartridge The paper may not meet paper specifications for example the paper is too moist or too rough See Paper Specifications on page A 2 If th...

Page 90: ...reprinting the job The moisture content of the paper is uneven or the paper has moist spots on its surface Try a different kind or brand of paper See Paper Specifications on page A 2 The paper lot is bad The manufacturing processes can cause some areas to reject toner Try a different kind or brand of paper The toner cartridge may be defective See Vertical repetitive defects on page 7 13 If these s...

Page 91: ...type and quality See Paper Specifications on page A 2 Try installing a new toner cartridge Toner smear If marks repeatedly appear on the printed side of the page at even intervals The toner cartridge may be damaged If a repetitive mark occurs every 95 mm or 38 mm on the page print a cleaning sheet several times to clean the cartridge see page 6 5 After the printout if you still have the same probl...

Page 92: ... Make sure that the paper or other media is loaded correctly and that the guides are not too tight or too loose against the paper stack Page skew Background scatter results from bits of toner distributed on the printed page The paper may be too damp Try printing with a different batch of paper Do not open packages of paper until necessary so that the paper does not absorb too much moisture from th...

Page 93: ...type and quality See Paper Specifications on page A 2 Push the output lever and try printing to the face up output slot Turn over the stack of paper in the input tray Also try rotating the paper 180 in the feeder Wrinkles or creases The transfer roller may be dirty See Cleaning the Inside on page 6 4 Check if the toner is leaking Clean inside the printer Back of printouts dirty The toner cartridge...

Page 94: ...s See Paper Specifications on page A 2 Character Voids Clean the inside of the printer Check the paper type and quality See Paper Specifications on page A 2 Try installing a new toner cartridge If the problem persists the printer may require repairs Contact a service representative Loose toner If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Re...

Page 95: ...witch if your printer does not generate a response Make sure that the printer is powered with the specified AC voltage Power off The printer is out of paper in the input tray Load paper into the tray For the automatic input tray loading paper will cancel this message and allow you to continue with the print job For the manual input tray press the button after loading paper Paper out Paper is jamme...

Page 96: ...your printer is canceling a job see page 5 5 the light blinks When cancellation is complete the message will automatically clear The printer memory may not be sufficient for the print job The page being printed may have been too complex for the memory capacity of the printer Press the button to cancel the current job Try to free up memory by removing any unnecessary fonts macros or any data curren...

Page 97: ...ntact a service representative Engine Over Heat error Reset the printer by briefly turning the printer off and back on again If the error persists contact a service representative System error No Heat error Reset the printer by briefly turning the printer off and back on again If the error persists contact a service representative Open Fuser error ...

Page 98: ...panel is on If bi directional communication is not turned on in the driver it will also cause this message From the Start menu select Settings then Printers Right click on the Xerox Phaser 3210 PCL 6 printer icon and select Properties From the Details tab click on Port Settings Remove check from Check Port State before Printing box and click OK From Spool Settings select Print Directly to Printer ...

Page 99: ...dix provides information on the following topics Printer Specifications Paper Specifications Using Your Printer with a USB Cable Printing from DOS applications Linux Driver Installation Installing Optional Memory ...

Page 100: ...r starter 3 000 pages 5 area coverage Emulation PCL 6 Random Access Memory RAM Standard 4 MB expandable up to 68 MB 72 pin EDO non parity 60nS 4MB 8MB 16MB 32MB or 64MB available 30 seconds Interface 12PPM A4 Bidirectional Parallel Standard Modes supported Compatible Nibble Byte ECP USB Interface Standard USB 1 0 compliant 12Mbps 1 port Weight 6 5 Kg 13 4 lb External Dimensions W x D x H 329 x 348...

Page 101: ...per jams Premature wear on the printer requiring repairs Overview Notes Some paper may meet all of the guidelines in this manual and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Xerox has no control Before purchasing large quantities of paper make sure that the paper meets the require...

Page 102: ...ts of 20 lb Bond 75 g m2 paper for the automatic input tray 1 sheet paper for the manual input tray Maximum Size custom 216 356 mm 8 5 X 14 in Transparency Labelsb Envelopes Same minimum and maximum paper sizes as listed above Thickness 10 X 14 mm 0 0039 X 0 0055 in up to 90 g m2 16 24 lb a Capacity may vary depending on media weight and thickness and environmental conditions b Smoothness 100 to 2...

Page 103: ...with Paper Too moist too rough too smooth or embossed faulty paper lot Stored improperly Too heavy Too moist wrong grain direction or short grain construction Cutouts or perforations Ragged edges Solution Try another kind of paper between 100 250 Sheffield 4 5 moisture content Store paper flat in its moisture proof wrapping Use lighter paper open the rear output tray Open the rear output tray Use ...

Page 104: ...n Cut with sharp blades with no visible fray Moisture Content 4 6 by weight Smoothness 100 250 Sheffield Must not scorch melt offset or release hazardous emissions when heated to 200 C 392 F for 1 second Long Grain Paper Specifications Output Tray Face down output tray Capacity 100 sheets of 20 lb bond 75 g m2 paper Face up output slot 1 sheet of 20 lb bond 75 g m2 paper Paper Output Capacity ...

Page 105: ...easily used in a short time about 3 months Paper stored for long periods may experience heat and moisture extremes which can cause damage Planning is important to prevent damage to large supply of paper Unopened paper in sealed reams can remain stable for several months before use Opened packages of paper have more potential for environment damage especially if they are not wrapped with a moisture...

Page 106: ...ndition Envelopes should not be wrinkled nicked or otherwise damaged Temperature You should use envelopes that are compatible with the heat and pressure of the printer Size You should use only envelopes within the following size ranges Minimum Maximum 216 X 356 mm 8 5 X 14 in 76 X 127 mm 3 X 5 in 95 X 127mm 3 8 X 5 in Automatic input tray Manual input tray Note You may experience some paper jams w...

Page 107: ...ven damage the fuser Envelopes with Adhesive Strips or Flaps The following gives typical address margins for a commercial 10 or DL envelope Envelope Margins Proper storage of envelopes helps contribute to print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble then the envelope may wrinkle during printing See Printing on Envelopes on page 4 7 Envelope ...

Page 108: ...se labels with wrinkles bubbles or other indications of separation See Printing on Labels on page 4 10 Transparencies used in the printer must be able to withstand 200 C 392 F the printer s fusing temperature See Printing on Transparencies on page 4 11 CAUTION To avoid damaging the printer use only transparencies recommended for use in laser printers CAUTIONS To avoid damaging the printer use only...

Page 109: ...your Phaser 3210 printer to the USB chain of devices 1 Make sure that both the printer and computer are turned ON 2 Plug one end of the USB cable into the USB port on the printer 2 Connect printer with USB cable and install USB driver 1 Install printer driver Installing USB driver in Windows 98 Me To the USB port on PC Note To connect the printer to the USB port of the computer requires a certifie...

Page 110: ...Using Your Printer with a USB Cable 3 Plug the other end into the USB port on the computer 4 The Add New Hardware Wizard dialog box appears Click Next 5 Check Search for the best driver for your device and click Next ...

Page 111: ... USB Cable 7 Click Next The USB driver will be installed 8 Follow the instructions on the screen to complete the installation 6 Check CD ROM drive and click Browse then choose D P3210 ENG USB where D is the drive letter for the CD ROM drive ...

Page 112: ...gs then select Printers 2 Select the Xerox Phaser 3210 PCL 6 printer icon in the Printers folder 3 Select Properties from the File menu 4 Click the Details tab Select SSUSB Phaser 3210 in the Print to the following port box Click OK The setup is now completed 3 Set your PC printer port ...

Page 113: ...d insert the supplied CD ROM into your CD ROM drive Note All applications must be closed on your PC before beginning installation 2 Installing USB driver Follow the instructions on the screen to complete the installation For more details see page 2 9 Note If you want to use your printer with the pararell cable remove the USB cable and connect the pararell cable Then reinstall the printer driver If...

Page 114: ...your printer to it or to a chain of USB devices via a USB cable 1 1 In Windows 98 Me select Start Settings Control Panel 2 Double click the System icon 3 Click the Device Manager tab 4 Click the plus icon before the Universal Serial Bus Controller item If you see a USB host controller and a USB root hub listed USB is properly enabled If you have multiple hubs on the USB chain try connecting your p...

Page 115: ...shared printer After I install my printer why isn t my Phaser 3210 printer assigned to an LPT printer port in the Print dialog box of my software application USB uses a different naming convention for USB devices After the printer has been installed you see SSUSB your printer name instead of LPT How can I increase printing speed and quality When operated on a USB chain your printer may become slow...

Page 116: ...DOS printer drivers are not available or when certain print settings are not available through DOS software programs Notes Phaser 3210 printer s Remote Control Panel for DOS can be used when the printer is connected via the parallel interface The Phaser 3210 printer s Remote Control Panel is not a printer driver It should be used to set print settings that are not available through DOS software pr...

Page 117: ...PY x where x is the floppy drive designator From the CD ROM drive type COPY x P3210 xxx RCP where x is the CD ROM drive designator and xxx is the designator for your language See the list on the left for the designator for each language Then press Enter Code Language ENG English ESN Spanish FRN French POR Portuguese RUS Russian Language Codes When you are running DOS you can use this Remote Contro...

Page 118: ...ys With the mouse Move the mouse to position the pointer on the desired selection then click the left mouse button With the keyboard Press the key that corresponds to the highlighted letter in the selection name The Remote Control Panel allows you to access the following features PRINTING Paper Size sets the paper size Paper Tray sets the default paper source Copies sets the number of copies print...

Page 119: ...y determines what action the printer should take when a paper jam occurs When set to OFF the printer does not reprint a page that has jammed When set to ON the printer keeps the image in memory for a printed page until the printer signals that the page has successfully printed The printer reprints all jammed pages Altitude With this option checked you can optimize the print quality for a low press...

Page 120: ... special symbols used when printing with a selected font Pitch sets the font pitch only if you have selected a scalable monospaced font Pitch refers to the number of fixed space characters in a horizontal inch of type Lines Per Page sets the number of lines that print on each page The setting can range from 5 to 128 lines per page Point Size sets the font point size only if you have selected a sca...

Page 121: ...the driver open the x terminal screen and take the following steps Installation To mount the CD ROM drive 1 Insert the Xerox Phaser 3210 CD ROM into the CD ROM drive 2 Mount the CD ROM drive under a directory like mnt in order to access the files on the CD ROM mount t iso9660 dev cdrom mnt cdrom Note To mount the CD ROM drive you must be a super user or must be authorized to mount the CD ROM by th...

Page 122: ... OK button 5 If the Info button appears ignore it then click the OK button 6 The Edit xxxx Entry window opens where xxxx is the printer type you have selected at step 3 If you are not an advanced user do not change the Names Spool Directory File Limit in Kb Printer Device option 7 Click the Select button in the Input Filter to access filter setup 8 Select Xerox Phaser 3210 PCL 5e Compatible for th...

Page 123: ...when installing or removing ANY internal or external printer option DISCHARGE STATIC ELECTRICITY The control board and the Memory SIMM are sensitive to static electricity Before installing or removing an internal option discharge static electricity from your body by touching something metal such as the metal back plate on any device plugged into a grounded power source If you walk round before fin...

Page 124: ...mory 1 Turn the printer power off and unplug all cables from the printer 2 Open the front cover and remove the toner cartridge 3 Remove the paper output support and push down on the paper support until it is recessed into the printer body ...

Page 125: ... remove one screw securing the shield cover then remove the cover 5 Locate the connector on the control board 6 Hold the memory SIMM so that the notch and the connection point are aligned with the slot as shown and insert it all the way into the connector at a 30 degrees angle ...

Page 126: ...n both sides of the connectors 9 Reconnect the printer cable and the power cord and turn the printer on Then replace the supports 8 Reassemble the shield cover turn the printer back over and replace the toner cartridge Pin Metal clip Note When you disassemble the memory card push out on the metal clips at each end of the connector and pull it as shown A 27 ...

Page 127: ...ss 5 1 install 2 8 Linux A 22 remove 2 11 USB A 10 E envelopes print 4 7 Error light 7 17 error messages 7 17 F face down output tray 4 4 face up output slot 4 4 features 1 1 fitting to a selected paper size 5 8 G graphic mode 5 13 graphic properties 5 11 H halftoning 5 13 I install Linux driver A 22 optional memory card A 24 PCL driver 2 8 software from diskette 2 13 toner cartridge 2 2 USB drive...

Page 128: ...aper orientation setting 5 3 paper out indication 3 3 7 17 paper size setting 5 3 paper source setting 5 3 paper type setting 5 3 parallel connection 2 6 posters printing 5 9 power turning on 2 7 print media see paper printer light patterns 3 3 7 17 print quality problem solving back of printouts dirty 7 15 background scatter 7 14 black pages 7 15 character voids 7 16 checklist 7 12 curl or wave 7...

Page 129: ...ndows problems 7 20 error messages 7 17 general 7 2 paper jam 7 6 print quality 7 11 Q quality problems 7 11 R reprint last page 5 21 resolution 5 12 S setup printer chapter 2 specifications paper A 2 printer A 1 SRT mode 5 12 system error 7 18 T toner cartridge clean 6 5 install 2 2 life expectancy 6 1 recycle 6 1 redistribute toner 6 2 save toner 5 6 storage 6 1 Toner Save button 3 2 5 6 transpa...

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