Xerox PHASER 3116 User Manual Download Page 90

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This chapter provides helpful information for what to do if
you encounter an error while using your printer.

This chapter includes:

• Troubleshooting Checklist

• Solving General Printing Problems

• Clearing Paper Jams

• Solving Print Quality Problems

• Troubleshooting Error Messages

• Common Windows Problems

• Common Linux Problems

Solving Problems

Summary of Contents for PHASER 3116

Page 1: ...Phaser 3116 ...

Page 2: ...x Corporation All rights reserved Phaser 3116 and Xerox logo are trademarks of Xerox Corporation Centronics is a trademark of Centronics Data Computer Corporation IBM and IBM PC are trademarks of International Business Machines Corporation Microsoft Windows Windows 98 Windows Me Windows 2000 and Windows XP are registered trademarks of Micorsoft Corporation All other brand or product names are trad...

Page 3: ...ve LEDs 1 6 Cancel button 1 7 Chapter 2 SETTING UP YOUR PRINTER Unpacking 2 2 Selecting a Location 2 3 Installing the Toner Cartridge 2 4 Loading Paper 2 6 Changing the Paper Size in the Tray 2 8 Connecting a Printer Cable 2 9 Turning the Printer on 2 10 Printing a Demo Page 2 11 Installing Printer Software 2 12 Printer Driver Features 2 12 Installing Printer software in Windows 2 13 ...

Page 4: ...SKS Printing a Document 4 2 Canceling a Print Job 4 4 Using a Favorite Setting 4 5 Using Help 4 5 Setting Paper Properties 4 6 Using the Toner Save Mode 4 8 Printing Multiple Pages on One Sheet of Paper N Up Printing 4 9 Scaling Your Document 4 10 Fitting Your Document to a Selected Paper Size 4 11 Printing Posters 4 12 Setting Graphic Properties 4 13 Printing Watermarks 4 16 Using an existing Wat...

Page 5: ...roubleshooting Checklist 6 2 Solving General Printing Problems 6 3 Clearing Paper Jams 6 7 In the Paper Exit Area 6 7 In the Paper Feed Area 6 9 Around the Toner Cartridge 6 10 Tips for Avoiding Paper Jams When Printing on the A5 sized Paper 6 11 Tips for Avoiding Paper Jams 6 12 Solving Print Quality Problems 6 12 Print Quality Checklist 6 12 Solving Print Quality Problems 6 13 Troubleshooting Er...

Page 6: ...Connection Method 7 6 Using the Configuration Tool 7 8 Changing LLPR Properties 7 10 Printer Specifications 7 12 Paper Specifications 7 13 Overview 7 13 Supported Sizes of Paper 7 14 Guidelines for Using Paper 7 15 Paper Specifications 7 16 Paper Output Capacity 7 16 Printer and Paper Storage Environment 7 17 ...

Page 7: ...ble cart stand or table It may fall causing serious damage 7 Your machine should never be placed on near or over a radiator heater air conditioner or ventilation duct 8 Do not allow anything to rest on the power cable Do not locate your machine where the cords will be abused by persons walking on them 9 Do not overload wall outlets and extension cords This can diminish performance and may result i...

Page 8: ...e exhibits a sudden and distinct change in performance 14Adjust only those controls covered by the operating instructions Improper adjustment of other controls may result in damage and may require extensive work by a qualified service technician to restore the machine to normal operation 15Avoid using this machine during a lightning storm There may be a remote risk of electric shock from lightning...

Page 9: ... considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition WARNING Never operate or service the printer with the protective cover removed from Laser Scanner assembly The reflected beam although invisible can damage your eyes When using this...

Page 10: ...r nearest Xerox dealer Power Saver This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered The energy star emblem does not represent EPA endorsement of any product or service Recycling Please recycle or dispose of the pac...

Page 11: ...or more of the following measures 1 Reposition the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the manufacturer responsible for com...

Page 12: ...99 Council Directive 1999 5 EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity A full declaration defining the relevant Directives and referenced standards can be obtained from your Xerox Corporation representative WARNING Changes or modifications to this equipment not specifically approved by Xerox Europe may void the user s authority to...

Page 13: ...for more information Warning Markings All warning instructions marked on or supplied with the product should be followed This WARNING alerts users to areas of the product where there is the possibility of personal damage This WARNING alerts users to areas of the product where there are heated surfaces which should not be touched Electrical Supply This product shall be operated from the type of ele...

Page 14: ...e product to a electrical outlet that lacks an earth connection terminal To disconnect all electrical power to the product the disconnect device is the power cord Remove the plug from the electrical outlet Ventilation Slots and openings in the product s enclosure are provided for ventilation Do not block or cover the ventilation vents as this could result in the product overheating This product sh...

Page 15: ...e on the product which is not described in the customer documentation Cleaning Your Product Before cleaning this product unplug the product from the electrical outlet Always use materials specifically designated for this product the use of other materials may result in poor performance and may create a hazardous situation Do not use aerosol cleaners they may be flammable under certain circumstance...

Page 16: ...1 INTRODUCTION Congratulations on the purchase of your Printer This chapter includes Special Features Printer Components Understanding the Control Panel ...

Page 17: ... support various sizes and types of paper Two output trays select either the top output tray face down or the rear output tray face up for the most convenient access Create professional documents You can customize your documents using Watermarks such as Confidential See page 4 16 Print Posters The text and pictures of each page of your document are magnified and printed across the selected sheet o...

Page 18: ...ows you to print multiple pages on one single sheet of paper to save paper N Up printing See page 4 9 This printer meets Energy Star guidelines for energy efficiency Print in various environments You can print in Windows 98 Me 2000 XP Your printer is compatible with Linux Your printer comes with the USB interface ...

Page 19: ...INTRODUCTION 1 4 Printer Components Front View Manual Feeder guide Tray Front Cover Top output tray Face down Control Panel Power switch Output Support Manual Feeder Paper level indicator ...

Page 20: ...INTRODUCTION 1 5 1 Inside View Rear View Toner cartridge Front Cover Rear output tray Face up USB port Power receptacle ...

Page 21: ...the empty toner cartridge See Troubleshooting Error Messages on page 6 18 If you press the button while the printer is receiving data the LED blinks red to cancel printing In Manual Feed mode if there is no paper in the Manual Feeder the LED blinks red Load paper into the Manual Feeder and the LED stops blinking If the printer is receiving data the LED slowly blinks green If the printer is printin...

Page 22: ...om your software application For detailed information see Using the Manual Feeder on page 3 8 Cleaning inside printer In Ready mode press and hold this button for about 10 seconds until all LEDs turn on and release After cleaning the printer one cleaning sheet is printed Canceling print job Press this button during printing The LED blinks while the print job is cleared from both the printer and th...

Page 23: ...INTRODUCTION 1 8 NOTE ...

Page 24: ...information on setting up your printer This chapter includes Unpacking Installing the Toner Cartridge Loading Paper Connecting a Printer Cable Turning the Printer on Printing a Demo Page Installing Printer Software Setting Up Your Printer ...

Page 25: ...wing items Notes The 1 000 pages and 3 000 pages toner cartridges have different shapes If any items are missing or damaged notify your dealer immediately Components may differ from one country to another The CD ROM contains the printer driver the User s Guide and the Adobe Acrobat Reader program Toner Cartridge Power Cord CD ROM Quick Install Guide USB cable ...

Page 26: ... and away from direct sunlight or sources of heat cold and humidity See the image below for clearance space Do not place the printer close to the edge of your desk or table Clearance Space Front 482 6 mm enough space so that tray can be removed Back 100 mm enough space to allow opening of the rear out tray Right 100 mm enough space for ventilation Left 100 mm Tape 552 mm 21 7 in 100 mm 3 9 in 954 ...

Page 27: ... the printer 2 Remove the toner cartridge from its bag and remove the paper covering the cartridge 3 Gently shake the cartridge from side to side to distribute the toner evenly inside the cartridge CAUTION To prevent damage do not expose the toner cartridge to light for more than a few minutes Cover it with a piece of paper if left exposed for more than a few minutes If toner gets on your clothing...

Page 28: ...rinter until it snaps into place 6 Close the front cover Make sure that the cover is securely closed If the cover is not firmly closed printing errors may occur when you print Note When printing text at 5 coverage you can expect a toner cartridge life of approximately 3 000 pages 1 000 pages for the toner cartridge that is shipped with the printer ...

Page 29: ... the printer Note Because the printer is very light it may be moved when you use it for example when opening closing the tray or installing removing the toner cartridge Be careful not to move the printer 2 Prepare a stack of paper for loading by flexing or fanning them back and forth Straighten the edges on a level surface ...

Page 30: ... four corners are flat in the tray 4 Pay attention to the paper limit mark on the left inside wall of the tray Paper overloading may cause paper jams Note If you want to change the paper size in the tray see Changing the Paper Size in the Tray on page 2 8 5 Slide the tray back into the printer ...

Page 31: ...he rear guide as shown below to adjust for the paper length 2 Pinch the side guide as shown and slide it to the left flush against the paper Notes Do not push the width guide far enough to cause the material to warp If you do not adjust the width guide it may cause paper jam ...

Page 32: ...o the USB port of the computer requires a certified USB cable 1 Make sure that both the printer and the computer are turned off 2 Plug the USB printer cable into the connector on the back of the printer 3 Connect the other end of the cable to the USB port on your computer See your computer User s Guide if you need help Note For using a USB cable you must be running Windows 98 Me 2000 XP To the USB...

Page 33: ...er end into a properly grounded AC outlet and turn on the printer using the power switch CAUTION The fusing area at the rear portion of the inside of your printer is hot when powered Be careful not to be burned when accessing this area Do not disassemble the printer when it is powered Doing so may give you an electric shock To the AC outlet ...

Page 34: ... Print a demo page to make sure that the printer is operating correctly 1 Hold down the button for about 2 seconds to print a demo page 2 The Demo page shows the printer s current configuration Personal Laser Printer XEROX Great Performance Great Value ...

Page 35: ...e page 2 13 If you are printing in Linux Go to Using Your Printer in Linux on page 7 2 for information about installing the Linux driver Printer Driver Features Your printer drivers will support the following standard features Paper source selection Paper size orientation and media type number of copies Table below lists a general overview of features supported by your printer drivers Feature Prin...

Page 36: ...s 2000 or Windows XP At least Internet Explorer 5 0 Installing Printer software 1 Place the CD ROM in the CD ROM drive Installation will start automatically If the CD ROM drive does not automatically run Select Run from the Start menu and type x cdsetup exe in the Open box where x is the drive letter for the CD ROM drive then click OK Note If the New Hardware Found window appears during the instal...

Page 37: ...SETTING UP YOUR PRINTER 2 14 3 Click Install Printer Driver 4 The Welcome window opens Click Next 5 Follow the instructions on the screen to complete the installation ...

Page 38: ...epair and then click Next 4 When reinstallation is done click Finish Removing Printer software 1 From the Start menu select Programs 2 Select Xerox Phaser 3116 and then Xerox Phaser 3116 Driver Maintenence 3 The Xerox Phaser 3116 Driver Maintenance window appears Check Remove and then click Next 4 When you are asked to confirm your selection click OK The Xerox Phaser 3116 printer driver and all of...

Page 39: ...ay Language After installation of the software you can change the display language 1 From the Start menu select Programs 2 Select Xerox Phaser 3116 and Language Selection 3 Select the desired language from the language selection window and click OK ...

Page 40: ...aper in the tray for the best print quality This chapter includes Choosing Paper and Other Materials Selecting the Output Location Loading Paper Printing on Envelopes Printing on Labels Printing on Transparencies Printing on Card Stock or Custom sized Materials Printing on Preprinted Paper Using Print Materials ...

Page 41: ...ou can use any size paper that fits easily within the paper adjusters of the paper feeder Weight Your printer supports paper weight as follows 16 24 lbs 60 90 g m2 bond for the tray 16 43 lbs 60 163 g m2 bond for the manual feeder Brightness Some papers are whiter than others and produce sharper more vibrant images Surface smoothness The smoothness of the paper affects how crisp the printing looks...

Page 42: ...n A4 210 x 297 mm B5 182 x 257 mm A5 148 x 210 mm A6 105 x 148 mm 250 250 250 250 250 250 250 250 1 1 1 1 1 1 1 1 Envelopesb No 10 4 12 x 9 5 in Monarch 3 87 x 7 5 in C5 162 x 229 mm DL 110 x 220 mm B5 176 x 250 mm C6 114 x 162 mm b If you are experiencing excessive jamming feed one sheet at a time through the manual feeder 1 1 1 1 1 1 Labelsb Letter 8 5 x 11 in A4 210 x 297 mm 1 1 Transparenciesb...

Page 43: ... paper with embossed lettering perforations or texture that is too smooth or too rough Colored paper should be of the same high quality as white photocopy paper The pigments must withstand the printer s fusing temperature of 400 F 205 C for 0 1 second without deterioration Do not use paper with a colored coating that was added after the paper was produced Preprinted forms must be printed with nonf...

Page 44: ...oblems such as excessive curl try printing to the rear output tray To avoid paper jams do not open or close the rear output tray while the printer is printing Printing to the Top Output Tray Face down The top output tray collects paper face down in correct order The top output tray should be used for most print jobs Note If you continuously print many pages the surface of the output tray may becom...

Page 45: ... down from the printer Printing from the Manual Feeder to the rear output tray provides the straight paper path Opening the rear output tray might improve the output quality with the following envelopes labels transparencies To open the rear output tray 1 Open the rear door by pulling it down The cover functions as the output tray Note Please be careful when you open the rear cover The inside of t...

Page 46: ...es and Capacities on page 3 3 for acceptable paper size and capacities for each tray The paper level bar on the front of the paper tray shows the amount of paper currently in the tray When the tray is empty the indicator of the bar is lowered Using the Tray The tray holds 250 sheets of paper See Sizes and Capacities on page 3 3 for acceptable paper size and capacities of each tray Load a stack of ...

Page 47: ...eder 1 Load the print material in the manual feeder with the print side up Adjust the paper guide against the print material without bending the paper 2 When you print a document you must select Manual Feed for Source from the software application and then select the correct paper size and type For details see page 4 6 3 Press the button on the printer to start feeding 4 Printing is started 5 If y...

Page 48: ... Turn the printer off 2 Double click the icon at right bottom of the window 3 Select a job you want to cancel 4 For Windows 98 Me select Cancel Printing from Document menu For Windows 2000 XP select Cancel from Document menu 5 When the jobs are removed from the list Turn the printer on Double click this icon to view the queue of the print jobs ...

Page 49: ...stamp area enters the feeder first 2 Adjust the guide to the edge of the envelope stack Guidelines Only use envelopes recommended for laser printers Before loading envelopes in the manual feeder make sure that they are undamaged and are not stuck together Do not feed stamped envelopes Never use envelopes with clasps snaps windows coated lining or self stick adhesives These envelopes may severely d...

Page 50: ...abels in the manual feeder with print side up Guidelines Only use labels recommended for laser printers Verify that the labels adhesive material can tolerate fusing temperature of 200 C 392 F for 0 1 second Make sure that there is no exposed adhesive material between the labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause dam...

Page 51: ...nting is started Close the rear output tray after the printing is completed Note To prevent labels from sticking to each other do not let the printed label sheets stack up as they are printed out Printing on Transparencies Guidelines Only use transparencies recommended for use in laser printers Ensure that transparencies are not wrinkled curled or have any torn edges Hold the transparencies by the...

Page 52: ...m the software application and then select the correct paper size and type For details see page 4 6 Note Please be careful when you open the rear cover The inside of the printer maybe hot 4 Press the button to start feeding Printing is started Close the rear output tray after the printing is completed Notes To prevent transparencies from sticking to each other do not let the printed sheets stack u...

Page 53: ...nt material with print side up short edge first and against the left edge of the feeder 2 Adjust the guide to fit the width of the material Guidelines Always insert the short edge into the Manual Feeder first If you want to print in landscape mode make this selection through your software Inserting paper long edge first may cause a paper jam Do not print on media smaller than 76mm 3 0 in wide or 1...

Page 54: ...some type of printing placed on it before it is sent through the printer paper that has a preprinted logo at the top of the page for example Note Please avoice using carbon paper because it may cause the printer a mechanical trouble Guidelines Letterheads must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing temper...

Page 55: ... below Adjust the guides to fit the width of the paper stack 2 When you print configure the paper source type and size properly in the software application For details see page 4 6 Load with the design face down bottom edge towards the printer Load with the design face up top edge towards the printer ...

Page 56: ...Paper Properties Using the Toner Save Mode Printing Multiple Pages on One Sheet of Paper N Up Printing Scaling Your Document Fitting Your Document to a Selected Paper Size Printing Posters Setting Graphic Properties Printing Watermarks Printing Overlays Using Output Options Setting Up Locally Shared Printer Printing Tasks ...

Page 57: ...ument you want to print 2 Select Print from the File menu The Print window is displayed It may look slightly different depending on your application The basic print settings are selected within the Print window These settings include the number of copies and print range 3 To take advantage of the printer features provided by your printer click Properties in the application s print window and go to...

Page 58: ... on a page Portrait prints across the width of the page letter style Landscape prints across the length of the page spreadsheet style Rotate allows you to rotate the page in the selected degrees You can select 0 or 180 degrees 5 From the Paper tab select the paper source size and type For further details see page 4 6 6 Click other tabs on the top of the Xerox Phaser 3116 Properties window to acces...

Page 59: ...Windows Start button 2 For Windows 98 Me 2000 select Settings and then Printers For Windows XP select Printers and Faxes 3 Select the Xerox Phaser 3116 printer 4 Click the right mouse button on the printer icon and In Windows 98 Me select Properties In Windows 2000 XP select Printing Preferences 5 Change the settings on each tab and click OK Canceling a Print Job There are two ways to cancel a pri...

Page 60: ...e the settings as needed on each tab 2 Enter a name for the item in the Favorites input box 3 Click Save To use a saved setting just select the item from the Favorites drop down list To delete a favorite setting item select the desired item from the list and click Delete You can also restore the printer driver s default settings by selecting Printer Default from the list Using Help This printer ha...

Page 61: ... properties Property Description Copies allows you to choose the number of copies to be printed You can enter up to 999 Size option allows you to choose the size of paper you loaded into the tray If the required size is not listed in the Size box click Add Custom When the Custom Page Size window appears set the paper and click OK The size setting appears in the size list so that you can select it ...

Page 62: ...printer automatically selects paper from the Manual Feeder first and then from the Tray Make sure the Type is set to Printer Default If you load a different type of print materials select the corresponding paper type For further information on print materials refer to chapter 3 Using Print Materials If you use cotton paper set the paper type to Thick for the best printing To use recycled paper whi...

Page 63: ...your cost per page but will reduce print quality 1 To change the print settings from your software application access the printer properties See page 4 2 2 Click the Graphics tab and select the Toner Save option You can select from On Select this option to allow the printer to use less toner on each page Off If you don t need to save toner to print a document select this option 3 Click OK ...

Page 64: ...int up to 16 pages on one sheet 1 To change the print settings from your software application access the printer properties See page 4 2 2 From the Layout tab choose Multiple Pages per Side in the Type drop down list 3 Select the number of pages you want to print per sheet 1 2 4 9 or 16 in the Pages per Side drop down list Check Print Page Border to print a border around each page on the sheet Pri...

Page 65: ...your print job on a page 1 To change the print settings from your software application access the printer properties See page 4 2 2 From the Layout tab select Reduce Enlarge in the Type drop down list 3 Enter the desired scaling rate in the Persentage input box You can also click the or button Right then Down 1 3 2 4 1 2 3 4 2 4 1 3 3 4 1 2 Down then Right Left then Down Down then Left ...

Page 66: ... regardless of the digital document size This can be useful when you want to check fine details on a small document 1 To change the print settings from your software application access the printer properties See page 4 2 2 From the Layout tab select Fit to Page in the Type drop down list 3 Select the correct size from the Target Paper drop down list 4 Click the Paper tab select the paper source si...

Page 67: ...r to form one poster size document 1 To change the print settings from your software application access the printer properties See page 4 2 2 Click the Layout tab select Poster in the Type drop down list 3 Configure the poster option You can select the page layout from 2x2 3x3 or 4x4 If you select 2x2 the output will be automatically stretched to cover 4 physical pages ...

Page 68: ...urce size and type 5 Click OK and print the document You can complete the poster by reconstructing the results Setting Graphic Properties Use the following Graphic options to adjust the print quality for your specific printing needs See page 4 2 for more information on accessing printer properties Click the Graphics tab to display the properties shown below ...

Page 69: ...ut a significant reduction in print quality For detailed information about this mode see page 4 8 Advanced Options You can set advanced settings by clicking the Advanced Options button Darkness Use this option to lighten or darken the image appearance in your print Normal This setting is for normal documents Light This setting is for bolder line widths or darker gray scale images Dark This setting...

Page 70: ...ed fonts such as Korean or Chinese or various types of fonts will print faster in this setting Print as Graphics When this option is selected the driver will download any fonts as graphics When printing documents with high graphic content and relatively few TrueType fonts printing performance speed may be enhanced in this setting When the Print All Text Black is checked all text in your document i...

Page 71: ...a document There are several predefined watermarks that come with the printer and they can be modified or you can add new ones to the list Using an existing Watermark 1 To change the print settings from your software application access the printer properties See page 4 2 2 Click the Other Features tab and select the desired watermark in the Watermark drop down list You will see the selected waterm...

Page 72: ...window The preview image is provided so that you can see how the watermark will appear on the printed page If the First Page Only box is checked the watermark will be printed on the first page only 4 Select the desired watermark options You can select the font type and size and color from the Font Attributes section and set the angle of the watermark from the Message Angle section 5 Click Add to a...

Page 73: ...want to edit in the Current Watermarks list and change the watermark message and the options Refer to Creating a Watermark on page 4 17 4 Click Update to save the changes 5 Click OK Deleting a Watermark 1 To change the print settings from your software application access the printer properties See page 4 2 2 From the Other Features tab click the Edit button in the Watermark section 3 Select the wa...

Page 74: ...ot need to load preprinted letterhead paper in the printer You need only tell the printer to print the letterhead overlay on your document Creating a New Page Overlay To use a page overlay you must create a new page overlay containing your logo or image 1 Create or open a document containing text or an image for use in a new page overlay Position the items exactly as you wish them to appear when p...

Page 75: ...estination path if necessary The default is C Formover 6 Click Save You will see the name in the Overlay List 7 Click OK or Yes until you complete creating The file is not printed out Instead it will be stored on your computer HDD disk Note The overlay document size must be the same as documents you will print with the overlay Do not create an overlay with a watermark ...

Page 76: ...k the Other Features tab 4 Select the desired overlay from the Overlay drop down list box 5 If the desired overlay file does not appear in the Overlay list click Edit button and Load Overlay and select the overlay file If you have stored the overlay file you want to use into an external source you can also load the file when you access the Load Overlay window After you select the file click Open T...

Page 77: ...een selected the overlay will be automatically printed with your document 7 Click OK or Yes until the printing starts The selected overlay will be downloaded with your print job and printed on your document Note The resolution of the overlay document must be the same as that of the document you will print with the overlay Deleting a Page Overlay You can delete page overlays that are no longer used...

Page 78: ...iption Print Order You can set in what sequence the pages will be printed Select the required print order from the drop down list Normal Your printer prints in normal order Reverse All Pages Your printer prints all pages in reversed order This setting is helpful when you are using the rear output tray Print Odd Pages Your printer prints only the odd pages of the document Print Even Pages Your prin...

Page 79: ...uble click on the Network icon 3 Check the File and Print Sharing box and click OK 4 Click Start and select Printers from Settings and double click your printer name 5 Select Properties in the Printer menu 6 Click the Sharing tab and check the Shared As box Fill in the Shared Name field and then click OK Reprinter When Jammed When this option is checked the printer keeps the image for a printed pa...

Page 80: ...rs 6 Double click your printer icon 7 From the Printer menu select Properties 8 Press the Details tab select the printer port and click OK Windows 2000 XP Setting Up Host Computer 1 Start Windows 2 From the Start menu select Settings and Printers Windows 2000 From the Start menu select Printers and Faxes Windows XP 3 Double click your printer icon 4 From the Printer menu select Sharing 5 Check the...

Page 81: ...u select Settings and Printers Windows 2000 From the Start menu select Printers and Faxes Windows XP 5 Double click your printer icon 6 From the Printer menu select Properties 7 Press the Ports tab and click Add Port 8 Select Local Port and click New Port 9 Fill in the Enter a port name field and enter the shared name 10Click OK and click Close 11Click Apply and click OK ...

Page 82: ...pter provides suggestions for maintaining the toner cartridge and the printer This chapter includes Maintaining the Toner Cartridge Cleaning the Printer Consumables and Replacement Parts Maintaining Your Printer ...

Page 83: ...refilled cartridge Store toner cartridges in the same environment as the printer To prevent damage to the toner cartridge do not expose it to light for more than a few minute Toner cartridge life expectancy The life of the toner cartridge depends on the amount of toner that print jobs require When printing text at 5 coverage a new toner cartridge lasts an average of 3 000 pages The original toner ...

Page 84: ...low you to finish the current print job before replacing the toner cartridge 1 Grasp the front cover and pull it toward you to open 2 Close the front cover Make sure that the cover is securely closed If it is not firmly closed printing errors may occur when you print Cautions Avoid reaching too far into the printer The fusing area may be hot To prevent damage to the toner cartridge do not expose i...

Page 85: ... Reinsert the toner cartridge into the printer Ensure that the toner cartridge snaps into place 5 Close the front cover Make sure that the cover is securely closed If it is not firmly closed printing errors may occur when you print Replacing the Toner Cartridge If the print remains light after redistributing toner see page 5 3 replace the toner cartridge Remove the old cartridge and install a new ...

Page 86: ...es can discolor or crack the cabinet Cleaning the Outside Wipe the outside surface of the printer with a soft clean lint free cloth You can dampen the cloth slightly with water but be careful not to let any water drip onto the printer or inside of it Cleaning the Inside During the printing process paper toner and dust particles can accumulate inside the printer This buildup can cause print quality...

Page 87: ...it with a piece of paper if necessary Also do not touch the black transfer roller inside the printer 4 Locate the long strip of glass LSU inside the top of the cartridge compartment and gently swab the glass to see if dirt turns the white cotton black 5 Reinsert the toner cartridge and close the cover Make sure that the cover is securely closed If it is not firmly closed printing errors may occur ...

Page 88: ...ner debris which should be discarded 1 Ensure that the printer is turned on and in the Ready mode with paper loaded in the tray 2 Press and hold down the button on the control panel for about 10 seconds 3 Your printer automatically picks up a sheet of paper from the tray and prints out a cleaning sheet with dust or toner particles on it Note The cartridge cleaning process takes some time To stop p...

Page 89: ...wing items should be replaced after you have printed a specified number of pages See the table below To purchase the consumables and replacement parts contact Xerox dealer or the place where you bought your product We strongly recommend that items be installed by a trained service personnel Items Yield Average Paper Feeding Roller Approx 60 000 pages Transfer Roller Approx 60 000 pages Pick up rol...

Page 90: ...ncounter an error while using your printer This chapter includes Troubleshooting Checklist Solving General Printing Problems Clearing Paper Jams Solving Print Quality Problems Troubleshooting Error Messages Common Windows Problems Common Linux Problems Solving Problems ...

Page 91: ...f it is printed correctly If there is a print quality problem go to Solving Print Quality Problems on page 6 12 Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly If the page does not print check the cable connection between the printer and the computer Check the print queue or print spooler to see if the printer...

Page 92: ...service representative The printer may be in Manual Feed mode Add paper to the manual feeder and press the button on the printer s control panel to begin printing The connection cable between the computer and the printer is not connected properly Disconnect the printer cable and reconnect it The connection cable between the computer and the printer is defective If possible attach the cable to anot...

Page 93: ...Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the printer Print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings The maximum print speed of the printer is 14 A4 or 15 Letter pages per minute If using Windows 98 Me the Spooling Setting may be set incorre...

Page 94: ...se or defective Disconnect the printer cable and reconnect Try a print job that you have already printed successfully If possible attach the cable and printer to another computer and try a print job that you know works Finally try a new printer cable The wrong printer driver was selected Check the application s printer selection menu to ensure that your printer is selected The software application...

Page 95: ...ou must contact the customer service to replace the transfer roller The illustrations print incorrectly in Adobe Illustrator The setting in the software application is wrong Print the document with selecting Download as Bit Image in the Advanced options of the Graphic properties Problem Possible Cause Solution ...

Page 96: ... Paper Specifications on page 7 13 If a paper jam occurs the LED on the control panel lights red Find and remove the jammed paper If it is invisible look inside the printer In the Paper Exit Area Note Paper jams in this area may result in loose toner on the page If you get any toner on your clothes wash them in cold water as hot water will set the toner into the fabric 1 If the paper jams as it ex...

Page 97: ...en the paper if it is caught in the feed rollers Then pull the paper gently out Note Please be careful when you open the rear cover The inside of the printer is still hot 4 Close the rear output tray 5 Open and close the front cover Printing can be resumed ...

Page 98: ... to expose the jammed paper 2 Remove any missfeed paper by pulling it out by the visible edge from the tray Make sure that all of the paper is properly aligned in the tray 3 Slide the tray back into the printer 4 Open and close the front cover Printing can be resumed ...

Page 99: ... Open the front cover 2 Push the toner cartridge down and remove it from the printer 3 Gently pull the paper toward you 4 Check that there is no other paper in the printer 5 Reinstall the toner cartridge and then close the cover Printing can be resumed ...

Page 100: ...ou print on the A5 sized paper 1 Open the input tray and load paper into the tray as shown below 2 Open the Xerox Phaser 3116 Properties window set the paper size to A5 5 8x8 3 in from the Paper tab 3 From the Orientation option of the Layout tab set the Rotate option to 90º 4 Click OK to start printing Click Select 90 degrees ...

Page 101: ...loading Do not use creased damp or highly curled paper Do not mix paper types in the input tray Use only recommended print media See Paper Specifications on page 7 13 Ensure that the recommended print side is facing down when loading paper into the input tray Solving Print Quality Problems Print Quality Checklist Print quality problems can be resolved by following the checklist below Redistribute ...

Page 102: ...ndicate that the toner cartridge needs cleaning See Cleaning the Inside on page 5 5 Toner specs The paper may not meet specifications for example the paper is too moist or too rough See Paper Specifications on page 7 13 The transfer roller may be dirty See Cleaning the Inside on page 5 5 The paper path may need cleaning See Cleaning the Inside on page 5 5 Dropouts If faded areas generally rounded ...

Page 103: ...of the printer See Cleaning the Inside on page 5 5 Check the paper type and quality See Paper Specifications on page 7 13 Remove the toner cartridge and install a new one See Installing the Toner Cartridge on page 2 4 Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals The toner cartridge may be damaged If a repetitive mark occurs on the page pr...

Page 104: ...ducing hollow images the paper stock may be too slick Try a different paper See Paper Specifications on page 7 13 If characters are improperly formed and producing a wavy effect the scanner unit may need service Verify that it also occurs on a demo page by pressing the button on the control panel when the printer is ready For service contact a service representative Page skew Check the paper type ...

Page 105: ...defective and need replacing Install a new toner cartridge The printer may require repair Contact a service representative Loose toner Clean the inside of the printer Check the paper type and quality See Paper Specifications on page 7 13 Install a new toner cartridge If the problem persists the printer may require repair Contact a service representative Character Voids Character voids are white ar...

Page 106: ...toner cartridge may be defective Install a new toner cartridge See Installing the Toner Cartridge on page 2 4 If the problem persists the printer may require repair Contact a service representative Curl If the printed paper is curl or paper does not feed into the printer Turn over the stack of paper in the input tray Also try rotating the paper 180 in the input tray Problem Solution ...

Page 107: ...ntative LED lights red Paper jam occurs To solve the problem see Clearing Paper Jams on page 6 7 The front cover is open Close the front cover The toner cartridge is empty Remove the old toner cartridge and install a new one See Installing the Toner Cartridge on page 2 4 You pressed the button while the printer is receiving data In Manual Feed mode there is no paper in the Manual Feeder Load paper...

Page 108: ... all software applications Remove all software from the StartUp Group then restart Windows Reinstall the printer software Error Writing to LPTx message appears Ensure that the cables are connected correctly and the printer is on If bi directional communication is not turned on in the driver it will also cause this message General Protection Fault Exception OE Spool32 or Illegal Operation messages ...

Page 109: ...the Printer Package detects such a conflict the conflicting option is changed to a No Choice value and you have to choose an option that does not conflict before being able to submit the changes I can t make a printer the system default In some conditions it may not be possible to change the default queue This happens with some variants of LPRng especially on recent RedHat systems that use the pri...

Page 110: ...eed to make sure that you leave the LLPR option to its default Portrait setting to avoid unwanted rotations of the page that would result in a cropped output Some pages come out all white nothing is printed and I am using CUPS If the data being sent is in Encapsulated PostScript EPS format some earlier versions of CUPS 1 1 10 and before have a bug preventing them from being processed correctly Whe...

Page 111: ...ur lpoptions file which is manipulated by the lpoptions command These options will always be used if not overridden by LLPR settings To get rid of all options for a printer run the following command replacing printer with the name of the queue lpoptions x printer I configured a printer to print to a file but I get Permission denied errors Most printing systems will not run as the super user but as...

Page 112: ...7 This chapter includes Using Your Printer in Linux Printer Specifications Paper Specifications APPENDIX ...

Page 113: ...above Linux Mandrake 7 1 8 0 and above SuSE 6 4 7 0 7 1 and above Debian 2 2 and above Caldera OpenLinux 2 3 2 4 and above Turbo Linux 6 0 and above Slackware 7 0 7 1 and above Recommended Requirements Pentium IV 1 GHz or higher RAM 256 MB or higher HDD 1 GB or higher Softwares Glibc 2 1 or higher GTK 1 2 or higher GhostScript ...

Page 114: ... not ask your system administrator 3 Insert the printer software CD ROM The CD ROM automatically runs Note If the CD ROM does not automatically run click the icon at the bottom of the window When the Terminal screen appears type in root local root cd mnt cdrom the CD ROM directory root local cdrom setup sh 4 Select the installation type either Recommended or Expert and then click Continue Recommen...

Page 115: ... driver installation begins When the installation is completed click Start 7 The Linux Printer Configuration window opens Click the Add Printer icon on the toolbar at the top of the window Note Depending on the printing system in use the Administrator Login window may appear Type in root in the Login field and enter the system password ...

Page 116: ...ction tab and ensure that the printer port is set properly If not proper change the device setting 10You can use the Settings tab and the Queue tab to view the printer s current setting If necessary you can change the settings Note The options may differ depending on the printer in use The Description and the Location field in the Queue screen may not appear depending on the printing system in use...

Page 117: ...ersa while in use you must re configure your Linux printer by adding the printer in your system Take the following steps 1 Make sure that you connect the printer to your computer Turn both the computer and the printer on 2 When the Administrator Login window appears type in root in the Login field and enter the system password Note You must log in as a super user root to install a new printer to t...

Page 118: ...printer port is set properly If not proper change the device setting 6 Click OK Uninstalling the Printer Driver 1 From the Startup Menu icon at the bottom of the desktop select Linux Printer and then Configuration Tool You can also access the Linux Printer Configuration window by typing in linux config from the Terminal screen 2 In the Linux Printer Configuration window select the Uninstall comman...

Page 119: ...begin uninstallation 7 When the uninstallation is completed click Finished Using the Configuration Tool The configuration tool allows the administrative tasks including adding and removing new printer and changing their global settings Regular users can also run it to easily inspect job queues examine the printer properties and changing their local preference To access the Configuration Tool 1 Fro...

Page 120: ... The Info tab shows general information about the printer If you are an Internet user you can click Go to the Web page for this printer to access the Xerox web page Click the Job tab to inspect and manage the job queue for the selected printer You can suspend resume or delete a specific job s in the queue If you drag a specific job s you can drop it into the print queue of another printer The Prop...

Page 121: ...he new global defaults Changing LLPR Properties You can fine tune the printer s properties by opening the LLPR Properties window To open the LLPR Properties window 1 From the application you are using select the Print command 2 When the Linux LPR window opens click Properties You can also open the LLPR window by using the following Click the Startup Menu icon at the bottom of the screen and select...

Page 122: ...en printing images files i e when a non PostScript document is passed to LLPR on the command line But color settings will also take effect for postscript documents Text allows you to select the density of the text and turn the syntax coloring on or off HP GL 2 allows you to set default options to print documents of the HP GL 2 format which is used by some plotters Advanced allows you to override t...

Page 123: ...d by Less than 35 dB Printing Less than 49 dB Sleep mode Background noise Toner Supply Single cartridge Toner Cartridge Life 3 000 pages at ISO 19752 5 coverage Ships with 1 000 pages Starter Toner Cartridge Duty Cycle Monthly Up to 15 000 pages Weight 7 Kg Package Weight Paper 1 76 Kg Plastic 0 2 Kg External Dimensions W x D x H 352 x 372 x 196 mm 13 8 x 14 6 x 7 7 in Operating Environment Temper...

Page 124: ...ide can cause the following problems Poor print quality Increased paper jams Premature wear on the printer Notes Some paper may meet all of the guidelines in this guide and still not produce satisfactory results This may be the result of improper handling unacceptable temperature and humidity levels or other variables over which Xerox has no control Before purchasing large quantities of paper ensu...

Page 125: ...weight and thickness and environ mental conditions Letter 8 5 X 11 in 216 X 279 mm 60 to 90 g m2 bond 16 to 24 lb 250 sheets of 75 g m2 bond 20 lb paper for the tray 1 sheet of paper for the manual feeder A4 210 X 297 mm 8 3 X 11 7 in Executive 7 25 X 10 5 in 184 X 267 mm Legal 8 5 X 14 in 216 X 356 mm B5 JIS 182 X 257 mm 7 2 X 10 in Folio 216 X 330 mm 8 5 X 13 in Minimum size custom 76 x 127 mm 3...

Page 126: ...e paper Ensure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature 200 C or 392 F for 0 1 second Symptom Problem with Paper Solution Poor print quality or toner adhesion problems with feeding Too moist too rough too smooth or embossed faulty paper lot Try another kind of paper between 100 250 Sheffield 4 5 moisture content Dropout jamming curl Store...

Page 127: ...Conditions Cut with sharp blades with no visible fray Fusing Compatibility Must not scorch melt offset or release hazardous emissions when heated to 200 C 392 F for 0 1 second Grain Long Grain Moisture Content 4 6 by weight Smoothness 100 250 Sheffield Output Tray Capacity Face down output tray 50 sheets of 75 g m2 bond 20 lb paper Face up output slot 1 sheet of 75 g m2 bond 20 lb paper ...

Page 128: ...n not to purchase more paper than can be used in a short time about 3 months Paper stored for long periods may experience heat and moisture extremes which can cause damage Planning is important to prevent damage to large supplies of paper Unopened paper in sealed reams can remain stable for several months before use Opened packages of paper have more potential for environment damage especially if ...

Page 129: ...APPENDIX 7 18 NOTE ...

Page 130: ...int 4 21 P paper jams clear 6 7 paper load in manual feeder 3 8 in tray 2 6 3 7 paper size 3 3 paper capacity 3 3 paper guidelines 3 4 print cleaning sheet 5 7 demo page 2 11 document 4 2 fit to page 4 11 N up 4 9 overlay 4 19 poster 4 12 scale 4 10 watermark 4 16 printer cable connect 2 9 printer clean 5 5 printer sharing 4 24 problem Linux 6 20 windows 6 19 S setting darkness 4 13 favorite 4 5 i...

Page 131: ... 2 overview 2 12 system requirements 2 13 uninstall 2 15 specification paper 7 13 printer 7 12 T toner install 2 4 life 5 2 redistribute 5 3 replace 5 4 toner save 4 8 W watermark create 4 17 delete 4 18 edit 4 18 print 4 16 ...

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Xerox PHASER 3116, User Manual

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