Xerox Phaser 3020BI, User Manual, Page: 107 / 150

Common Problems
Xerox® Phaser® 3020
User Guide
99
Common Problems
The following chart lists some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, call for service.
Paper Feeding Problems
Condition Suggested Solutions
Paper jams during printing. • Clear the paper jam. (See Avoiding Paper Jams .)
Paper sticks together. • Check the maximum paper capacity of the tray. (See Media
Specifications .)
• Make sure that you are using the correct type of paper. (See Media
Types.)
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
• Different types of paper may be stacked in the tray. Load paper of only
one type, size, and weight.
Paper does not feed into the
machine. • Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and
reload it correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications
required by the machine. (See Media Specifications .)
The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray.
• An incorrect type of paper is being used. Use only paper that meets the
specifications required by the machine. (See Media Types .)
Transparencies stick together in
the paper exit. • Use only transparencies specifically designed for laser printers. Remove
each transparency as it exits from the machine.
Envelopes skew or fail to feed
correctly. • Ensure that the paper guides are against both sides of the envelopes.