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Clearing Paper Jams

Xerox® Phaser® 3020
User Guide

96

Clearing Paper Jams

When a paper jam occurs, the machine status light turns orange. Check the accessible machine areas 
for paper stuck in the paper path and remove it carefully. Follow these directions to resolve paper jam 
problems in various areas of the machine. 

Paper Tray Jams

1.

Remove the paper from the tray.

2.

Remove the jammed paper in the tray area by 
gently pulling it straight out.

3.

Lift the top cover, then close it. Printing 
automatically resumes. 

Summary of Contents for Phaser 3020BI

Page 1: ...July 2014 Xerox Phaser 3020BI User Guide ...

Page 2: ...he United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or other countries Microsoft Windows Vista Windows and Windows Server are trademarks of Microsoft Corporation in the United States and other countries Novell NetWare NDPS NDS IPX and Novell Distributed Print Services are trademarks of Novell Inc in the United S...

Page 3: ...ess Connectivity 14 Print a Configuration Report 14 CentreWare Internet Services 15 CentreWare Internet Services Administrator Access 15 Change the Administrator Password 16 Setting the Ethernet Speed Using CentreWare Internet Services 16 Adjusting the Altitude 17 Network Installation 18 TCP IP 18 Printer Drivers 21 Overview 21 Windows Drivers 22 Installing Windows Drivers 22 Wireless Setting Prog...

Page 4: ...tions 43 Media Guidelines 43 Media Types 44 Media Output Location 46 Using the Output Tray 46 4 Print Printing using Windows 48 Print Procedure 48 Favorites Tab 48 Printer Status 49 Basic Tab 50 Paper Tab 51 Graphics Tab 52 Advanced Tab 52 Earth Smart 55 Xerox Tab 55 Xerox Easy Printer Manager EPM 56 Printing Using Macintosh 57 Printing a Document 57 Changing Printer Settings 57 Using AirPrint 59 ...

Page 5: ...n Order for Xerox Consumables 82 Checking the Status of Consumables 83 Storage and Handling of Consumables 84 General Care 85 Redistributing Toner 85 Replacing the Print Cartridge 86 Recycling Consumables 87 Cleaning the Machine 88 Moving the Machine 90 Software Update 91 The Software Upgrade Process 91 Procedure 91 7 Troubleshooting Overview 94 Machine Status Indicator 94 Avoiding Paper Jams 95 C...

Page 6: ...aser Safety 123 Operational Safety 124 Operational Guidelines 124 Ozone Release 124 Printer Location 124 Printer Supplies 125 Maintenance Safety 126 Printer Symbols 126 Environmental Health and Safety Contact Information 128 10 Regulatory Basic Regulations 130 United States FCC Regulations 130 Canada 130 European Union 130 European Union Lot 4 Imaging Equipment Agreement Environmental Information ...

Page 7: ...0 User Guide vii European Union 138 Domestic Household Environment 138 Professional Business Environment 138 Collection and Disposal of Equipment and Batteries 138 Battery Symbol Note 139 Battery Removal 139 Other Countries 140 ...

Page 8: ...Contents Xerox Phaser 3020 User Guide viii ...

Page 9: ... Phaser 3020 User Guide 1 1 Getting Started This chapter includes Machine Overview Product Configurations Control Panel Powering On the Machine Software Information Pages More Information Further Assistance ...

Page 10: ... 2 Machine Overview Before you use your machine take some time to familiarize yourself with the various features and options Front View 1 Output Tray 2 Control Panel 3 Paper Tray 1 4 Output Support 5 Top Cover 6 Print Cartridge 7 Paper Width Guide ...

Page 11: ...Machine Overview Xerox Phaser 3020 User Guide 3 Rear View 1 USB Port 2 Power Receptacle ...

Page 12: ...Configurations Component Phaser 3020BI Paper Tray 1 150 sheets Standard Output Tray 100 sheets Standard Network Printing Not Applicable AirPrint Standard Google Cloud Print Standard USB Device Standard USB Host Not Applicable Wi Fi Standard Wi Fi DirectTM Standard ...

Page 13: ...ow Displays a solid light when the toner is out 2 WPS Configures the wireless network connection without a computer Configuration sheet Press and hold this button for about 10 seconds until the green LED blinks slowly Supplies info report usage count report Press and hold this button for about 15 seconds until the green LED is on Manual print Press this button each time you load a sheet of paper i...

Page 14: ...Control Panel Xerox Phaser 3020 User Guide 6 3 Power Turns the power off or wakes the machine from sleep mode 4 Status LED Shows the status of your machine Number Button Description ...

Page 15: ...he power cord must be plugged into a grounded power socket 2 Press the Power button on the control panel Power Save This machine contains advanced energy conservation technology that reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time the Power Save mode becomes active and power consumption is automatically lowered To restore...

Page 16: ...s CentreWare Internet Services in one location Note Login is required to change Printer Settings Wireless Setting Program When installing the printer you can use the Wireless Setting program that was automatically installed with the printer driver to configure the wireless settings SetIP Program A utility program allowing you to select a network interface and manually configure the addresses for u...

Page 17: ...e Configuration Report IPv4 and IPv6 address information is located in the Network Setup section of the Configuration Report under IPv4 and IPv6 Note You can also print the Configuration Report using CentreWare Internet Services by selecting Status Print Information Report Description Configuration This report provides information about your machine setup including the serial number IP Address ins...

Page 18: ...inister the printer from a Web browser Xerox CentreWare Internet Services requires A TCP IP connection between the printer and the network in Windows Macintosh or Linux environments TCP IP and HTTP enabled in the printer A network connected computer with a Web browser that supports JavaScript Accessing Xerox CentreWare Internet Services At your computer open a Web browser in the address field type...

Page 19: ...als printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office worldcontacts Printer registration www xerox com office register Xerox Direct online store www direct xerox com Management Information Base MIB A MIB is a database of objects that can be accessed by a network manag...

Page 20: ...er will want to know the nature of the problem the machine serial number the fault code if any plus the name and location of your company The Machine Serial Number can be found on the Configuration Report under Device Profile The serial number is also located on the data plate on the rear cover of the device Documentation Most answers to your questions will be provided by this User Guide Alternati...

Page 21: ... and will save you time when using the machine Note Some options may be unavailable depending on your machine configuration This chapter includes Wireless Connectivity CentreWare Internet Services Netowrk Installation Printer Drivers Windows Drivers Wireless Setting Program Macintosh Drivers Linux Drivers Sharing Your Machine Locally Windows Printing AirPrint Google Cloud Print ...

Page 22: ...rts connectivity via a wireless only connection Note Performing the driver installation at this time may aid wireless setup Refer to Printer Drivers To configure Wireless Connectivity use the Xerox Easy Wireless Setup For instructions see Wireless Setting Program To set the Ethernet Speed using CentreWare Internet Services refer to Setting the Ethernet Speed Using CentreWare Internet Services Prin...

Page 23: ...Internet Services will require an Administrator user name and password The default user name is admin and the default password is 1111 CentreWare Internet Services Administrator Access To access CentreWare Internet Services Properties and change settings you will need to log in as Admininstrator 1 At your workstation open the Web browser and enter the IP Address of the machine in the Address Bar 2...

Page 24: ...e password or you could be completely locked out of the system requiring a service call 9 Select Apply to save the changes 10 Select OK when the acknowledgement message displays 11 Select the Advanced button The Advanced Access Control screen appears 12 Select Protect Login IPv4 Address to enable this feature if required and enter an IPv4 Address in the box 13 Select the required option for the Lo...

Page 25: ...e above sea level The following information will guide you on how to set your machine for the best print quality Wi Fi must be configured before you adjust the altitude See Wireless Setting Program Before you set the altitude value determine the altitude where you are 1 Enter the IP Address of the printer in the browser 2 Select Login and enter the ID admin and Password 1111 3 Select Properties Sy...

Page 26: ...Press Enter 3 Select Properties 4 If prompted enter the Administrator User Name admin and Password 1111 and select Login Click Properties 5 In Network Settings select TCP IPv4 from the directory tree The TCP IPv4 page displays 6 In the Assign IPv4 Address menu select Automatically or Manually 7 If Manually is selected in the TCP IP Settings area enter details of the machine in the following fields...

Page 27: ...6 Addresses box is automatically populated 8 The machine performs auto address DHCPv6 configuration every time it powers up This is used for neighbor discovery and address resolution on the local IPv6 subnet However you can choose to use manual configuration automatic configuration or a combination of automatic and manual configuration In the Dynamic Host Configuration Protocol Version 6 DHCPv6 ar...

Page 28: ... specify the machine use one of the following formats depending on your machine configuration An IPv6 address needs to be enclosed in square brackets IPv4 http xxx xxx xxx xxx IPv6 http xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx Note If you have changed the port number from the default port number 80 append the number to the Internet address as follows In the following examples the port number is 808...

Page 29: ...g a wide range of operating systems The machine supports the following operating systems Platform Operating Systems Windows Windows 7 8 32 64 bit Windows Vista 32 64 bit Windows XP 32 64 bit Windows 2003 Server 32 64 bit Windows 2008 Server 32 64 bit Windows 2008R2 64 bit Macintosh Macintosh OS 10 5 10 9 Linux Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 Red Hat Enterprise Linux 5 6 Fedora 11 ...

Page 30: ...re beginning installation You can install the printer software for a local or wireless printer using the recommended or custom method Local Printer A local printer is a printer directly attached to your computer using a printer cable such as a USB cable Note If the New Hardware Wizard window appears during the installation procedure select Close or Cancel 1 Make sure that the printer is connected ...

Page 31: ... a test page and select Finish If your printer is connected to the computer a Test Print page prints If the Test Print operation is successful refer to the Print chapter of this guide If the print operation failed refer to the Troubleshooting chapter of this guide ...

Page 32: ...g Change the printer name Change the default printer Share the printer with other users on the network Change the destination path where driver files and user guide files will be copied to Click Browse to change the path 8 Select OK to continue then select Next The Copying Files window displays followed by the Installing Software window 9 After the installation is finished the Setup Completed wind...

Page 33: ...click Next 6 Select your wireless network from the list and click Next 7 Enter or confirm the Network Key 8 Click Next The Select Software to Install window displays 9 After the installation is finished select Print a test page and select Finish If your printer is connected to the computer a Test Print page prints If the Test Print operation is successful refer to the Print chapter of this guide I...

Page 34: ...dvanced Setting to set the Wireless Network Settings 7 Click Next The Wireless Network Security screen displays 8 Enter your Network Password and click Next 9 Click Finish when the setup is complete Configuring Wi Fi DirectTM using CentreWare Internet Services Wi Fi DirectTM allows you to enable your wireless devices such as notebooks mobile phones and PCs to establish wireless connectivity withou...

Page 35: ...ext The Select Software window displays 4 Select the components you want to remove and then select Next and then Yes to confirm 5 When your computer asks you to confirm your selection select Yes The Uninstallation window displays 6 After the software is removed select Finish If you want to reinstall the driver over the currently installed driver via the provided software and documentation CD inser...

Page 36: ...Macintosh desktop 3 Select the MAC_Installer folder 4 Select the Installer icon 5 The Install window opens Select Continue 6 Select Install Standard Install is the default and is recommended for most users All components necessary for machine operations are installed If you select Customize you can choose individual components to install 7 Enter your password and select Install Software 8 Select h...

Page 37: ...r and reinstall it Follow the steps below to uninstall the driver for Macintosh 1 Make sure that the machine is connected to your computer and powered on 2 Click the Applications folder 3 Click the Xerox folder 4 Click Printer Software Uninstaller 5 Select the programs you want to uninstall and click Uninstall 6 Enter your password 7 Select Close ...

Page 38: ...s type root in the Login field and enter the system password 3 From the Xerox Web site download the Unified Linux Driver package to your computer 4 Select the Unified Linux Driver package and extract the package 5 Select cdroot autorun 6 When the Welcome screen appears select Next 7 When the installation is complete select Finish The installation program has added the Unified Driver Configuration ...

Page 39: ...nel 3 Select your printer icon and select Printer Properties Note If the Printer properties item has a you can select other printer drivers connected with the selected printer 4 Select the Sharing tab 5 Check the Change Sharing Options check box 6 Check the Share this printer check box 7 Enter details in the Share Name field 8 Select OK or Next Client Computer Setup 1 Install your printer driver R...

Page 40: ...plications folder select System Preferences and select Print Fax or Print Scan 3 Select the printer to share in the Printers list 4 Select Share this printer Client Computer Setup 1 Install your printer driver Refer to Installing a Macintosh Driver 2 Open the Applications folder select System Preferences and select Print Fax or Print Scan 3 Select Add or the symbol A display window showing the nam...

Page 41: ...Enter a name for the printer 10 Select the OK button 11 You will be prompted for a Printer Driver Select Have Disk 12 Select the Browse button 13 Select the required Printer Driver file inf 14 Select the Open button 15 Select the OK button 16 Select the printer model from the list 17 Select the Next button 18 The Name your Printer screen appears 19 Enter details in the Printer name field 20 Select...

Page 42: ...the Internet Printing Protocol IPP area a For IPP Protocol select Enable from the drop down menu The Printer URI displays the http IP address of the machine and the ipp IP address of the machine Enter the required printer name in the Printer Name area b Select the Advanced button Enter the required information for IPP Attribute Install Printer Driver 1 Follow the steps below that are specific to y...

Page 43: ... driver and select the OK button 13 Select the Printer Model and Select the OK button 14 Select Yes if you wish to make this the default printer 15 Select Next 16 Select Finish Raw TCP IP Printing Port 9100 Raw TCP IP is a printing protocol that is similar to LPR printing Also known as a direct TCP IP connection or sockets interface it sends information directly to the machine and does not require...

Page 44: ...he Printers or Devices and Printers setting 3 Select the printer icon and then select Printing preferences 4 Select each tab and change any default printer settings as required 5 Select Apply 6 Select OK Bi Directional Support Follow the steps below that are specific to your operating system 1 Select the Windows Start menu 2 Depending on your Operating System navigate to the Printers or Devices an...

Page 45: ...later running the latest version of iOS The Macintosh OS device must be Macintosh OS 10 7 or later 1 Open a Web browser type the IP address of the printer then press Enter or Return 2 Click Login and enter the ID admin and Password 1111 3 Click Properties Network Settings AirPrint 4 To enable AirPrint click Enable Note AirPrint is enabled by default when IPP and Bonjour mDNS are both enabled Enabl...

Page 46: ...ort Google Cloud Print Set up a Google e mail account Configure the printer to use IPv4 Configure Proxy Server settings as needed 1 Open a Web browser type the IP address of the printer then press Enter or Return 2 Click Login and enter the ID admin and Password 1111 3 Click Properties Network Settings Google Cloud Print 4 To change the printer name enter a new name in the Printer Name field 5 If ...

Page 47: ...rmation about the different types of stock and stock sizes that can be used on your machine available paper trays and the types of stock and sizes supported by each tray This chapter includes Loading Paper Setting Paper Size and Type Media Specifications Media Output Locations ...

Page 48: ...s Use the manual mode for all special media Acceptable print media is plain paper from 3 0 x 5 0 inches to 8 5 x 14 inches Legal 76 mm x 127 mm to 216 mm x 356 mm and weighing between 16 lb and 43 lb 60 g m and 163 g m Loading Tray 1 1 Lower tray 1 located on the front of the machine 2 Prepare a stack of paper for loading by flexing or fanning it back and forth Straighten the edges on a level surf...

Page 49: ...elope Mode 1 Remove any curl on the envelope before loading it into the tray Notes One envelope can be loaded When printing envelopes and other special media Manual Feeder must be selected as the source in the print driver Paper tab For more information on media specifications refer to Media Specifications 2 Load the envelope short edge feed and with the flap facing down as shown in the illustrati...

Page 50: ...ng Paper Size and Type For computer printing select the paper size and type in the application program you use on your computer Alternatively to change the paper size and type on your computer select Xerox Easy Printer Manager Switch to advanced mode Device Settings ...

Page 51: ... Only use the special media recommended for use in laser printers To prevent special media such as transparencies and label sheets from sticking together remove them from the exit tray as they are printed Place transparencies on a flat surface after removing them from the machine Do not leave the special media in the tray for long periods of time Dust and dirt may accumulate on them resulting in s...

Page 52: ...Types Supported Weights Tray 1 Automatic Feed Tray 1 Manual Feed Plain 19 to 24 lb 70 to 90 g m O O Thick 24 to 28 lb 91 to 105 g m O O Thin 16 to 18 lb 60 to 70 g m O O Cotton 20 to 24 lb 75 to 90 g m X O Colored 20 to 24 lb 75 to 90 g m X O Preprinted 20 to 24 lb 75 to 90 g m X O Recycled 19 to 24 lb 70 to 90 g m O O Transparency A4 Letter only 37 to 39 lb 138 to 146 g m X O Labels 32 to 40 lb 1...

Page 53: ...8 4 x 190 5 mm DL Envelopes 4 33 x 8 66 inches 110 x 220 mm C5 Envelopes 6 38 x 9 02 inches 162 0 x 229 mm C6 Envelopes 4 49 x 6 38 inches 114 x 162 mm No 10 Envelopes 4 12 x 9 5 inches 105 x 241 mm Types Supported Weights Tray 1 Automatic Feed Tray 1 Manual Feed Plain 19 to 24 lb 70 to 90 g m O O Thick 24 to 28 lb 91 to 105 g m O O Thin 16 to 18 lb 60 to 70 g m O O Cotton 20 to 24 lb 75 to 90 g m...

Page 54: ...utput Tray The machine has one output location Output tray face down up to a maximum of 100 sheets of 20 lb 80 g m paper 10 transparencies and 10 sheets of labels Using the Output Tray The output tray collects printed paper face down in the order in which the sheets were printed ...

Page 55: ... by installing the appropriate printer driver To access the many printer drivers which can be used with your machine refer to the driver CD or download the latest versions from the Xerox Web site at www xerox com This chapter includes Printing using Windows Xerox Easy Printer Manager EPM Printing using Macintosh Printing using Linux Printing using Unix ...

Page 56: ...ded and a mark means you cannot select that option due to the machine setting or environment 1 Select Print in your application 2 From the Printer Name drop down menu select your machine 3 Select Properties or Preferences to make your print selections on the individual tabs For more information refer to the following Favorites Tab Basic Tab Paper Tab Graphics Tab Advanced Tab Xerox Tab 4 Select OK...

Page 57: ...r tab in the right panel is visible on each main tab except for the Favorites and Xerox tabs It displays a graphical summary of your selections Device Tab The Device tab in the right panel is visible on each main tab except for the Favorites and Xerox tabs It displays a summary of the device settings Printer Status Note The Printer Status window and its contents shown in this user guide may differ...

Page 58: ...t a different layout for your output You can select the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size and arranged in the order you specify Single Page Per Side Use this option if the layout does not require changing Multiple Pages Per Side Use this option to print multiple pages on each page You can print up to 16 pages...

Page 59: ... size and select OK The setting appears in the list so that you can select it Output Size This allows you to set the size of paper required for printing Percentage Use this option to change the contents of a page to appear larger or smaller on the printed page Enter the scaling rate in the Percentage input box Source Use this option to select the paper tray required Use Manual Feeder when printing...

Page 60: ...d black regardless of the color it appears on the screen Advanced Use this option to set font options True Type fonts can be downloaded as Outline or Bitmap Images or printed as Graphics Select the Use Printer Fonts option if the fonts do not require downloading and the printer fonts should be used Graphic Controller Advanced Use this option to adjust the brightness and contrast levels Toner Saver...

Page 61: ...dit from the Watermark drop down list The Edit Watermark window appears 2 Select the watermark you want to edit from the Current Watermarks list and change the watermark message options 3 Select Update to save the changes 4 When you have finished editing select OK Deleting a Watermark 1 Select Edit from the Watermark drop down list The Edit Watermark window appears 2 Select the watermark you want ...

Page 62: ...onfirm Page Overlay When Printing If this box is checked a message window appears each time you submit a document for printing asking you to confirm your wish to print an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document 3 Select OK Deleting a Page Overlay 1 Select Edit from the Overlay drop down list The Edit O...

Page 63: ... web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter on your keyboard 3 Select Login at the top of the CentreWare Internet Services screen 4 Enter the ID admin and Password 1111 and select Login 5 Select Earth Smart OFF or ON at the top of the screen to access Earth Smart 6 In the Earth Smart Mode dialog select On 7 Select OK Xerox Tab This tab provides version and...

Page 64: ...that combines Xerox machine settings into one location Xerox Easy Printer Manager conveniently combines device settings as well as printing scanning environments settings actions Scan to PC and Fax to PC All of these features provide a gateway to conveniently use Xerox devices Xerox Easy Printer Manager installs automatically during driver installation ...

Page 65: ...and select Print 5 Choose the number of copies you want and indicate which pages you want to print 6 Select Print Changing Printer Settings You can use advanced printing features provided by your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the compositi...

Page 66: ...allows you to print a cover page before or after the document Supply Levels This option shows the current toner level Graphics This option allows you to select the printing resolution The higher the setting the sharper the clarity of printed characters and graphics The higher setting also may increase the time it takes to print a document Printing Multiple Pages on One Sheet You can print more tha...

Page 67: ...software feature that allows for driverless printing from Apple iOS based mobile devicesand Macintosh OS based devices AirPrint enabled printers let you print directly from a Macintosh or from an iPhone iPad or iPod touch For more information refer to the topic AirPrint in Installation and Setup in this user guide Using Google Cloud Print Google Cloud Print is a service that allows you to print to...

Page 68: ...o set the print resolution paper source and destination 5 Select Apply to apply the changes and close the Properties window 6 Select OK in the LPR GUI window to start printing The Printing window appears allowing you to monitor the status of your print job Printing Files You can print many different file types on your machine using the standard CUPS utility directly from the command line interface...

Page 69: ...sa while in use you must re configure the machine port in this tab Driver This option allows you to view or select another machine driver Selecting Options you to set the default device options Jobs This option shows the list of Print jobs Select Cancel job to cancel the selected job and select the Show completed jobs check box to see previous jobs on the job list Classes This option shows the cla...

Page 70: ...ns using the printer Properties option The following hot keys may also be used H for Help O for OK A for Apply and C for Cancel General Tab Paper Size Set the paper size as A4 Letter or other paper sizes according to your requirements Paper Type Choose the type of the paper Options available in the list box are Printer Default Plain and Thick Paper Source Select from which tray the paper is used B...

Page 71: ... the margin settings by changing the values in the respective fields Set by default these values depend on the page size selected Unit Change the units to points inches or centimeters Printer Specific Settings Tab Select various options in the JCL and General frames to customize various settings These options are specific to the printer and depend on the PPD file ...

Page 72: ...Printing Using Unix Xerox Phaser 3020 User Guide 64 ...

Page 73: ...hapter describes how to configure the Security features for the machine The following topics are mentioned in this chapter Security at Xerox Security Settings Machine Digital Certificate Management SNMP SNMPv3 IP Sec IP Filtering 802 1X Authentication ...

Page 74: ...t System Administrator 7 If required enter Administrator details for Name Phone Number Location E mail Address 8 The WebUI Access Control check box controls access to the Internet Services screen Select Enable if required 9 To change the Administrator Password select the Change Password box and enter the required Login ID and Password The defaults are admin and 1111 respectively 10 Select the Adva...

Page 75: ...ng Protocol enter the required port number The default is 9100 8 Click Apply to save the changes 9 Select OK Restart Device The Restart Device screen allows you to reboot the machine remotely from your desktop Note When the machine is restarted the Network Controller will take some time to restart The network connectivity will be unavailable during this time 1 At your workstation open the Web brow...

Page 76: ... functioning as a Certificate Authority for example Windows 2000 running Certificate Services can be uploaded to the machine Note A separate request is required for each Xerox machine Information Checklist Ensure that the machine is configured with the following items An IP Address or Host Name must be configured on the machine DNS must be enabled and configured on the machine Note This is used to...

Page 77: ...on entered for these options should describe the machine as per the X500 directory scheme but can be any value which is meaningful to the customer to identify the machine Note The Common Name is taken from the machine s IP Address Host Name and Domain Name d In the Valid Period box enter the number of days that the certificate should be valid Once the specified time is reached the certificate will...

Page 78: ...main Name d Enter the E mail Address of the Administrator who is responsible for the secure management of the machine 4 Click Next 5 In the Certificate Signing Request CSR area click Download 6 Send the downloaded file to your Certificate Authority for digital signing 7 When you receive the signed certificate back from the Certificate Authority follow the steps below to Install a CA Signed Device ...

Page 79: ... machine has a machine Server Certificate you can enable Secure Connection 1 At your workstation open the Web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter 3 Select the Properties icon 4 If prompted enter the Administrator User Name admin and Password 1111 and select Login Select Properties 5 In Security on the left hand side select Network Security 6 Select the ...

Page 80: ...1 and select Login Select Properties 5 In the Security link on the left hand side select the Network Security link 6 Select the Digital Certificate link The Certificate Management page displays with a list of the certificates installed on this machine 7 Select the check box next to the Friendly Name of the certificate that you want to edit or delete Select the Edit button to edit the certificate M...

Page 81: ... Community Select the required Access Permission 7 Select Apply to save the changes 8 Select OK when the acknowledgement message displays SNMP Traps You can specify IPv4 Trap Destination Addresses 1 From the SNMP page in the SNMP Traps area select Add 2 In the Trap Destination Address area enter details in the IPv4 Address and Port Number fields 3 In the Traps area enter the name in the TRAP Commu...

Page 82: ...e name or address you want to delete 2 Select Delete 3 Select Yes Note Changes made to the GET or SET community names for this machine require corresponding GET or SET community name changes for each application which uses the SNMP protocol to communicate with this machine e g Xerox CentreWare Web any third party network management applications etc ...

Page 83: ...rk Settings select the SNMP 6 Select SNMPv3 The SNMPv3 page displays 7 In the Setup area a Select the Enable check box to enable SNMPv3 Protocol b In the Authentication area enter the required User Name c Enter a password in the Authentication Password field d Enter the password again in the Confirm Password field e For Authentication Algorithm select either MD5 or SHA f Enter a password in the Pr...

Page 84: ...dentities of the communicating parties with digital signatures individualized checksums verifying data integrity precluding password guessing by network sniffers Enable IP Sec This procedure requires that you have a Shared Secret available IP Sec cannot be enabled until Secure Connection is enabled on the machine For instructions refer to Enable Secure Connection 1 At your workstation open the Web...

Page 85: ...icon 4 If prompted enter the Administrator User ID admin and Password 1111 and select Login 5 Click the Security link 6 Click the Network Security link For IPv4 Filtering 1 Select IPv4 Filtering 2 Select the IPv4 Filtering Enable check box 3 Enter the IP Address es to permit IP addresses to access the device 4 Enter the IP address or an IP address range by using an asterisk as a wild card characte...

Page 86: ...15 99FF 80 is used to reference prefix address consisted of leftmost 80 bits only 5 The ability to filter on a port or ports is also supported Enter the port information 6 Click Apply to accept changes 7 Select OK when the acknowledgement message displays Enable MAC Filtering 1 Select MAC Filtering in the directory tree The MAC Filtering page displays 2 Select the MAC Filtering Enable check box 3 ...

Page 87: ...work where the machine is connected Ensure that your 802 1X Authentication Server and authentication switch are available on the network Create a User Name and Password on your Authentication Server that will be used to authenticate the machine Enable 802 1X Using CentreWare Internet Services Authentication via TLS requires a Device Certificate to be configured or uploaded to the machine For instr...

Page 88: ... the Credentials option appears Enter the required details in the Username and Password fields 8 If you select PEAP or TLS the Server Validation option appears Click the Select Certificate button and select the required root certificate to provide server validation 9 If you select TLS the Device Validation option appears Click the Select Certificate button and select the required certificate to pr...

Page 89: ...Xerox Phaser 3020 User Guide 81 6 Maintenance This chapter includes Consumables General Care Software Update ...

Page 90: ...select Order Supplies When the Xerox web page for ordering supplies appears place your order Access the Xerox web page via CentreWare From your printer s CWIS page click the Support tab then Support Links on the left navigation panel Then click the Order Supplies link on the bottom of the page to go to the Xerox web site and order online WARNING Use of non Xerox supplies is not recommended Use of ...

Page 91: ...r the ID admin and Password 1111 5 Select Properties System Setup 6 Set the Low Toner Alert to On 7 Enter a percentage for the Toner Low Alert Level from 1 50 8 Select the additional Alert features you wish to enable E mail Alert will send you an e mail when the printer is low on toner or needs a new print cartridge See the Alerts information in the Installation and Setup section of this Guide 9 S...

Page 92: ...ckage Store the correct side up in a horizontal position not standing on end Do not store consumables in Temperatures greater than 40 C 104 F Humidity range less than 20 and not greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A vehicle for a long period of time An environment where corrosive gases are present An environment ...

Page 93: ...the control panel is blinking If this happens you can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Follow these steps to redistribute the toner in your print cartridge and thus temporarily improve print quality 1 Open the top cover 2 Pull the print ...

Page 94: ...er cover The machine status light on the control panel should be green indicating the machine is ready to print The toner LED light should be out indicating that the print cartridge has enough toner to print CAUTION Do not touch the green underside of the print cartridge Use the handle on the cartridge to avoid touching this area Replacing the Print Cartridge When the Toner LED light at the top of...

Page 95: ... the protective materials as directed 4 Slowly shake the cartridge five or six times to distribute the toner evenly inside the cartridge Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 5 Hold the new print cartridge by the handle and slowly insert it into the machine Tabs on the sides of the cartridge and correspondi...

Page 96: ...lt in a risk of explosion and fire Control Panel Paper Trays and Output Tray Regular cleaning keeps the display control panel and other external machine areas free from dust and dirt 1 Use a soft lint free cloth lightly dampened with water 2 Wipe clean the entire area of the control panel 3 Wipe clean the output tray paper trays and other outside areas of your machine 4 Remove any residue with a c...

Page 97: ...the cartridge to avoid touching this area 4 With a dry lint free cloth wipe away any dust and spilled toner from the print cartridge area CAUTION While cleaning the inside of the machine be careful not to damage any inside parts Do not use solvents such as benzene or thinner to clean Printing quality problems can occur and damage can be caused to the machine 5 Re install the print cartridge Tabs o...

Page 98: ...er is ready when the machine status light is green Moving the Machine When moving the machine do not tilt or turn it upside down as the inside of the machine may become contaminated with toner which can cause damage to the machine or adversely affect print quality When moving the machine make sure to hold the machine securely ...

Page 99: ... xerox com web site or from your Xerox Customer Support Representative The upgrade file will have an extension of hd Download the upgrade file to a local or network drive You will be able to delete the file after the upgrade procedure It is important to obtain the correct upgrade file for your particular model of machine For instructions to determine which model of machine you have refer to Instal...

Page 100: ... be verified and display information about the upgrade file 13 Select Next to continue The upgrade should take less than 10 minutes unless there are network issues 14 Once the machine has completed the upgrade it will reboot automatically To check the firmware version open CWIS by entering your machine s IP address in your browser window Select Machine Settings Select Firmware then Properties to s...

Page 101: ...Xerox Phaser 3020 User Guide 93 7 Troubleshooting This chapter includes Overview Clearing Paper Jams Common Problems Further Assistance ...

Page 102: ...trol panel indicates the machine s current status The table below describes the various indicators Color Status Description None Off Machine is offline OR Machine is in Power Saver mode if Machine Status light is off but Power button is blue Green On The machine is on line and ready to be used Blinking The machine is receiving and printing data Red Blinking Waiting for the WPS button to be pressed...

Page 103: ...tray Ensure that no more than 150 sheets of 20 lb 80 gsm paper are loaded or no more than 10 sheets of special paper or envelopes Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in the tray Use only recommended print media See Media Types Ensure that the recommended s...

Page 104: ...ble machine areas for paper stuck in the paper path and remove it carefully Follow these directions to resolve paper jam problems in various areas of the machine Paper Tray Jams 1 Remove the paper from the tray 2 Remove the jammed paper in the tray area by gently pulling it straight out 3 Lift the top cover then close it Printing automatically resumes ...

Page 105: ...ams Inside the Machine CAUTION Some areas inside the machine are hot Take care when removing paper from machine 1 Open the top cover of the printer 2 Remove the print cartridge 3 Lift the baffle covering the paper path and check for any paper stuck in the rollers ...

Page 106: ...ing Paper Jams Xerox Phaser 3020 User Guide 98 4 Pull out any paper you see there slowly and gently 5 Lower the baffle and re install the print cartridge 6 Close the top cover Printing automatically resumes ...

Page 107: ...y Load paper of only one type size and weight Paper does not feed into the machine Remove any obstructions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine See Media Specificat...

Page 108: ... the printer Disconnect the machine cable and reconnect it Turn the printer on The connection cable between the computer and the machine is defective If possible attach the cable to another computer that is working properly and print a job You can also try using a different machine cable The port setting is incorrect Check the Windows printer setting to make sure that the print job is sent to the ...

Page 109: ...The wrong printer driver was selected Check the application s printer selection menu to ensure that your machine is selected The software application is malfunctioning Try printing a job from another application The operating system is malfunctioning Exit Windows and reboot the computer Turn the printer off and back on again If you are in a DOS environment the font setting for your machine may be ...

Page 110: ...ring printing Load a new batch of paper To avoid the paper absorbing too much moisture do not open packages of paper until required Condition Suggested Solutions Light or faded print If a vertical white streak or faded area appears on the page the toner supply is low You may be able to temporarily extend the print cartridge life See Redistributing Toner If this does not improve the print quality i...

Page 111: ...ng the Machine Vertical lines If black vertical streaks appear on the page the surface drum part of the print cartridge inside the machine has probably been scratched Remove the print cartridge and install a new one See Replacing the Print Cartridge If white vertical streaks appear on the page the inside of the machine may be dirty Clean the inside of your machine See Cleaning the Machine If these...

Page 112: ...ackground scatter occurs on an envelope change the printing layout to avoid printing over areas that have overlapping seams on the reverse side Printing on seams can cause problems If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or using the printer driver options See Print Procedure Misformed characters If charac...

Page 113: ...t a service representative Character Voids Character voids are white areas within parts of characters that should be solid black If you are using transparencies try another type of transparency Because of the composition of transparencies some character voids are normal You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specificat...

Page 114: ...occurs Your machine is probably being used at an altitude of 1 500 m 4 921 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change to the correct altitude setting for your machine Condition Suggested Solutions File in Use message appears during installation Exit all software applications Remove all software from the printer s startup group then restar...

Page 115: ...at printing options Note It will take longer to print when you print a PDF file as an image The document has printed but the print job has not disappeared from the spooler in Mac OS X10 3 2 Update your MAC OS to OS X 10 5 or higher Some letters are not displayed normally during the cover page printing Mac OS cannot create the font during the cover page printing The English alphabet and numbers are...

Page 116: ...port assigned to your machine In the Selected port pane you can see if the port is occupied by some other application If this is the case you should either wait for completion of the current job or press the Release port button Check if your application has a special print option such as oraw If oraw is specified in the command line parameter then remove it to print properly For Gimp front end sel...

Page 117: ...ns below to print the report Printing Configuration Report To print a Configuration report which provides information about your machine setup including the serial number IP Address installed settings and the software version 1 Start from Ready mode If machine is in Power Saver mode bring it to Ready mode by pressing the Power button 2 Press and hold the WPS button on the printer control panel for...

Page 118: ...Further Assistance Xerox Phaser 3020 User Guide 110 ...

Page 119: ...x Phaser 3020 User Guide 111 8 Specifications This chapter includes Machine Specifications Print Specifications Network Environment System Requirements Electrical Specifications Environmental Specifications ...

Page 120: ... mHz Processor 128 MB Memory Paper Tray Connectivity High Speed USB 2 0 Wireless Network Machine Size width x depth x height 13 0 x 8 5 x 7 4 inches 331 x 215 x 188 mm Machine Weight Net with consumables 7 43 lbs 3 37 kg Access From the front First Print Out Time Less than 8 5 seconds from Ready Less than 19 seconds from Power Save Warm Up Time Less than 30 seconds from Power Save ...

Page 121: ... Print Area 8 5 x 14 inches US Legal 216 mm x 356 mm Maximum Print Resolution Up to 600 x 600 true dpi Up to 1200 x 1200 dpi effective output Average Print Cartridge Yield 1500 prints standard pages Prints from the Print Cartridge supplied with the machine 700 standard pages Standard Printer Memory 128 MB Compatibility Windows PC MAC Linux Printer Language GDI ...

Page 122: ...edia Weights 16 43 lb 60 to 163 g m Media Sizes Length min 5 inches 127 mm max 14 inches 356 mm Width min 3 inches 76 mm max 8 5 inches 216 mm A4 A5 Letter Legal Folio Oficio Executive ISO B5 JIS B5 Envelope Monarch Com 10 DL C5 Custom Media Types Plain Paper Thin Thick Recycled Bond Cardstock Labels Envelope Cotton Color Preprinted Archive Feature Phaser 3020BI Capacity Output Tray 100 sheets of ...

Page 123: ...SB 2 0 802 11b g n Wireless LAN Network operating system Windows 7 Windows 8 Windows Server 2003 Server 2008 2008 R2 XP Vista Various Linux OS Mac OS X 10 5 10 9 Network protocols TCP IPv4 TCP IPv6 DHCP BOOTP AutoIP DNS WINS DDNS Rendezvous Bonjour SLP UPnP SSDP Standard TCP IP Printing LPR IPP WSD SetIP SNMP v 1 2c 3 HTTP ...

Page 124: ...for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 32 64 bit Intel Pentium IV 1 GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Windows XP 32 64 bit Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 256 MB 1 5 GB Notes Internet Explorer 6 0 or higher is the minimum requirement for all Windows operating systems Users who have ...

Page 125: ...AM Free HDD Space Fedora 11 19 OpenSuSE 11 0 11 1 11 2 11 3 11 4 12 1 12 2 12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 Debian 5 0 6 0 7 0 7 1 Redhat Enterprise Linux 5 6 SuSE Linux Enterprise Desktop 10 11 Mint 13 14 15 Pentium IV 2 4GHz Intel Core 2 512 MB 1 GB 1 GB 2 GB ...

Page 126: ...haser 3020BI Electrical Voltage Low voltage 110 127 VAC High voltage 220 240 VAC Frequency For low voltage 60 Hz For high voltage 50 Hz 60 Hz 3 Hz Average Power Consumption Operating Average Less than 350 Watts Power Save mode Less than 2 8 Watts Stand By mode Less than 40 Watts Off mode 0 7 Watts ...

Page 127: ...ween 10 32 degrees C 50 90 degrees F Relative Humidity Acceptable Humidity range 10 80 Optimal humidity range 20 70 Optimal relative humidity at 28 degrees C 82 F Note Under extreme environmental conditions such as 10 C and 80 relative humidity defects can occur due to condensation Elevation For optimum performance use the printer at elevations below 3100 M 10 170 ft ...

Page 128: ...Environmental Specifications Xerox Phaser 3020 BI User Guide 120 ...

Page 129: ...tional Safety Maintenance Safety Environmental Health and Safety Contact Information Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer ...

Page 130: ...ater The printer emits smoke or the surface is unusually hot The printer emits unusual noise or odors The printer causes a circuit breaker fuse or other safety device to activate If any of these conditions occur do the following 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Power Cord Use the power cord supplie...

Page 131: ...lectrical outlet Emergency Turn Off If any of the following conditions occur turn off the printer immediately and disconnect the power cord from the electrical outlet Contact an authorized Xerox service representative to correct the problem if The equipment emits unusual odors or makes unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device has ...

Page 132: ...and Canada go to www xerox com environment In other markets please contact your local Xerox representative or go to www xerox com environment_europe If you need additional information about ozone please request the Xerox publication Facts About Ozone part number 610P64653 by calling 1 800 828 6571 in the United States and Canada In other markets contact your local Xerox representative Printer Loca...

Page 133: ...ever throw toner print drum cartridges or toner containers into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total...

Page 134: ...oth only WARNING Aerosol cleaners can be explosive or flammable when used on electromechanical equipment Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa Printer Symbols Symbol Description Warning Indicates a hazard which if not avoided could result in death or serious injury Caution Indicates a mandatory action t...

Page 135: ...3020 User Guide 127 Do not touch the part or area of the printer Warning Wait for the printer to cool for the specified time before touching the fuser This item can be recycled For details see Recycling and Disposal Symbol Description ...

Page 136: ...n Environment Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States 1 800 ASK XEROX Canada 1 800 ASK XEROX Europe 44 1707 353 434 For product safety information in the United States go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe ...

Page 137: ...Xerox Phaser 3020 Printer User Guide 129 10 Regulatory This chapter includes Basic Regulations Material Safety Data ...

Page 138: ...is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Changes or modifications to this equip...

Page 139: ...th a maximum speed less than 51 A4 images per minute Environmental Benefits of Duplex Printing Most Xerox products have duplex printing also known as 2 sided printing capability This enables you to print on both sides of the paper automatically and therefore helps to reduce the use of valuable resources by reducing your paper consumption The Lot 4 Imaging Equipment agreement requires that on model...

Page 140: ... one minute A more detailed description of this feature can be found in the Getting Started section of this guide Power Consumption and Activation Time The amount of electricity a product consumes depends on the way the device is used This product is designed and configured to enable you to reduce your electricity costs After the last print the device switches to Ready mode In this mode the device...

Page 141: ... In compliance with Article 7 d We hereby certify It is compliant with the EEE Regulation EEE yönetmeliğine uygundur Regulatory information for 2 4 Ghz Wireless LAN Module This product contains a 2 4 Ghz Wireless LAN radio transmitter module which complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subje...

Page 142: ... 134 Material Safety Data For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Page 143: ...Xerox Phaser 3020 User Guide 135 11 Recycling and Disposal This chapter includes recycling and disposal information for All Countries North America European Union Other Countries ...

Page 144: ... due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply Please see www dts...

Page 145: ...d reuse recycle program Contact your Xerox representative call 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for local recycling and disposal information contact your local authorities ...

Page 146: ...equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local reseller or Xerox representative for end of life take back information Collection and Disposal of Equipment and Batteries These symbols on the products and or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general househ...

Page 147: ...hese items please contact your local authorities or dealer and ask for the correct method of disposal Battery Symbol Note This wheeled bin symbol may be used in combination with a chemical symbol This establishes compliance with the requirements set out by the Directive Battery Removal Batteries should only be replaced by a MANUFACTURER approved service facility ...

Page 148: ...Other Countries Xerox Phaser 3020 User Guide 140 Other Countries Please contact your local waste management authority to request disposal guidance ...

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