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Printer Problems

Chapter 5: Troubleshooting

❖

5-3

Printer Problems

Sometimes printer problems are very simple to solve.
When you have a problem, make sure that:

• The power cord is plugged into the printer and an

electrical outlet.

• The electrical outlet is not turned off by any switch or

breaker.

• Other equipment plugged into the outlet is working.

In this section, you will find information to help you
solve most of the common operation problems that can
occur with your printer.

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Summary of Contents for DocuPrint C15

Page 1: ...The Xerox DocuPrint C15 Color Inkjet Printer User Guide Version 1 0...

Page 2: ...of COMPUTER applications Inc All other product names are trademarks tradenames of their respective owners PCL is a trademark of the Hewlett Packard Company This printer contains an emulation of the He...

Page 3: ...tional Safety 5 Chapter 1 Getting to Know Your Printer 1 1 Introduction 1 2 Printer Features 1 3 Print Speed 1 3 Resolution 1 3 Resolutions with Selected Media 1 4 Resident Font 1 4 Character Sets 1 5...

Page 4: ...Main Tray 2 8 Loading Standard Size Media 2 8 Loading Envelopes or Small Format Media 2 10 Loading the Auxiliary Tray 2 12 Standard Size Paper 2 12 Envelopes and Narrow Media 2 12 Loading Single Sheet...

Page 5: ...idges 4 3 Cleaning Print Cartridges 4 7 Chapter 5 Troubleshooting 5 1 Introduction 5 2 Error Condition Indicators 5 2 Transporting the Printer 5 2 Printer Problems 5 3 Printer Operation Problems 5 4 P...

Page 6: ...TOC 4 Xerox DocuPrint C15 Color Inkjet Printer User Guide...

Page 7: ...rox DocuPrint C15 Color Inkjet Printer and its recommended consumable supplies have been designed and tested to meet strict safety requirements Attention to the following notes will ensure the continu...

Page 8: ...ant and critical information They are as follows When these symbols are used within a step they are smaller but equally important This symbol indicates particularly useful or helpful information about...

Page 9: ...nter may overheat If you notice unusual noises or odors Power Off the printer immediately and disconnect the power cord from the electrical outlet Call the Xerox Customer Support Center to correct the...

Page 10: ...ance and could create a dangerous situation Do not let dust accumulate on the printer use a slightly damp cloth to remove dust Use the supplies and cleaning materials only as directed in this manual K...

Page 11: ...result in poor performance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with the printer Place the printer in a dust free area where the temperature r...

Page 12: ...hout any packing materials is 13 2 lb 6 kg If you plan to move the printer always make sure that the print cartridge carrier is in its rest position To ensure this Power Off your printer before you Po...

Page 13: ...troduction 1 2 Printer Features 1 3 Print Speed 1 3 Resolution 1 3 Resolutions with Selected Media 1 4 Resident Font 1 4 Character Sets 1 5 Connectivity 1 6 Printer Driver Software 1 6 Printer Compone...

Page 14: ...me familiar with the features of your printer and learn where to locate specific printer parts Before you use your printer make sure that you perform all of the steps outlined in the Quick Installatio...

Page 15: ...ou become familiar with your printer s features and capabilities Print Speed Throughput for the printer in a Windows environment is up to 10 pages per minute black and up to 6 pages per minute color A...

Page 16: ...right Italic 5 10 20 cpi Table 1 1 C15 Resolutions with selected media Media Type Image Setting Fast Quality Normal Quality High Quality Plain paper Intelligent color Manual 300 dpi1 300 dpi1 600 dpi...

Page 17: ...den Names CP 437 International ISO 14 JIS ASCII CP 850 Multilingual ISO 15 Italy CP 851 Greece ISO 16 Portugal CP 852 Latin 2 ISO 17 Spain CP 857 Turkey ISO 21 Germany CP 860 Portugal ISO 60 Norway 1...

Page 18: ...that accepts a standard bi directional IEEE 1284 B type interface cable The printer s parallel port supports Windows 95 98 Plug and Play standards Printer Driver Software Printer driver software is l...

Page 19: ...Print C15 are indicated in Figure 1 1 below Figure 1 1 DocuPrint C15 printer components 1 Power Button 2 Resume Button 3 Indicator Light 4 Power Cord 5 Main Tray 6 Output Auxiliary Tray 7 Manual Feede...

Page 20: ...ou with the information needed to use your printer Supplies Options Guide which lists consumables for your printer Software License Agreement DocuPrint C15 Printer CD Your DocuPrint C15 was also packa...

Page 21: ...eights 2 4 Media Sizes 2 5 Loading Media 2 7 Feed Sequence 2 7 Loading the Main Tray 2 8 Loading Standard Size Media 2 8 Loading Envelopes or Small Format Media 2 10 Loading the Auxiliary Tray 2 12 St...

Page 22: ...Loading Print Media 2 2 DocuPrint C15 Color Inkjet Printer User Guide Photographic Paper 2 16 Transparencies 2 16 T shirt Transfers 2 16 Note Cards 2 16...

Page 23: ...50 sheets 20 lb 75 g m2 Envelopes Up to 25 envelopes 20 lb 75 g m2 Special printing media Up to 90 sheets 24 lb 90 g m2 Auxiliary Tray The Auxiliary Tray capacity is Plain paper Up to 10 sheets 20 lb...

Page 24: ...arencies High resolution coated papers Photo glossy papers Envelopes Note cards T Shirt transfers Media Weights The C15 supports the following media weights Main and Auxiliary Trays Paper 16 36 lb 60...

Page 25: ...of the media you are inserting Always verify that the size of the media you use corresponds to the setting in your printer driver Table 2 1 Acceptable media sizes Media Size Dimensions Legal 8 5 x 14...

Page 26: ...elope C5 162 1 x 228 9mm Envelope C6 114 x 162mm Envelope DL 110 x 220mm Envelope Monarch 3 875 x 7 5 Note Card 1 4 x 6 Note Card 2 5 x 8 Note Card A6 105 x 148 5mm Custom Maximum Minimum 8 5 x 14 216...

Page 27: ...Feeder Slot Feed Sequence When paper is inserted into all three input sources at the same time and you select Automatic in the printer driver the C15 will feed paper in the following order 1 Manual Fe...

Page 28: ...OT add new paper to paper that is already in the Main Tray without first removing and fanning it together with the paper you are loading When inserting paper for printing make sure that the printing s...

Page 29: ...of paper in the tray with the print side down and the top edge going in first Do not overload the tray 4 Push the width guides until they touch the edges of the paper 5 Slide the length guide up unti...

Page 30: ...he Main Tray 2 10 DocuPrint C15 Color Inkjet Printer User Guide Loading Envelopes or Small Format Media 1 Lift the Auxiliary Tray 2 Flip up the Small Format Media Guide 3 Slide the length guide out to...

Page 31: ...inserted with their short side as the leading edge the printing side face down and the sealing flap on the left 5 Push the width guides until they touch the edges of the envelope Do not overload the t...

Page 32: ...in the Auxiliary Tray Standard Size Paper Envelopes and Narrow Media This illustration demonstrates the loading positions for standard size media This illustration demonstrates the loading positions f...

Page 33: ...sheet into the printer through the Manual Feeder Slot The printer will beep once to indicate when the sheet has been inserted far enough into the slot When you insert media into the Manual Feeder Slo...

Page 34: ...ink Make sure paper feeds smoothly It should not be restricted too tightly by paper guides nor should it be too loose when it is fed into the printer Do not feed any curled crumpled or torn media int...

Page 35: ...een prints to provide more time for drying You can find this setting in the Printer Monitor under the Printer Care tab Special Printing Media For optimum printing quality you should always use printin...

Page 36: ...sheets through the Auxiliary Tray T shirt Transfers Always use T shirt transfers specifically designed for inkjet printers so they can absorb the ink correctly You can insert up to five transfer shee...

Page 37: ...r 3 Printer Driver Settings 3 2 Driver Features 3 2 Operator Panel Features 3 5 Printer Buttons 3 6 Basic Functions 3 6 Special Functions 3 7 Indicator Light 3 8 Instructions on the Printer 3 10 On t...

Page 38: ...ature Description and Values Copies Specifies the number of copies to be printed Orientation Defines the way the image is printed on paper Portrait For most paper types Portrait is tall Landscape For...

Page 39: ...ides a list of paper types so that the printer can provide the best possible output for the paper you select Printer output will be different on photographic or coated paper than on plain inkjet paper...

Page 40: ...the RESUME button to print the job Printer Monitor Shows the progress of the current job and identifies printer status Print controls include Cancel Job Lets you remove a job from the printer queue Pa...

Page 41: ...Panel Features Chapter 3 Printing 3 5 Operator Panel Features Figure 3 1 shows the DocuPrint C15 Operator Panel Figure 3 1 DocuPrint C15 Operator Panel 1 Indicator Light 2 Resume Button 3 Power Butto...

Page 42: ...Buttons Basic functions Function Description Printer on off Press the POWER button to toggle the printer ON or OFF Paper control Press the RESUME button to restart printing after you have corrected a...

Page 43: ...60 seconds Cleaning print cartridges Press and hold down the POWER button Press and release the RESUME button three times Then release the POWER button Cleaning paper feed rollers Press and hold down...

Page 44: ...on The Indicator Light will flash rapidly if both print cartridges are not installed Once the cartridges are installed the printer initializes and the Indicator Light remains lit without flashing Eac...

Page 45: ...sition the cartridge The printer will then initialize and the Indicator Light will remain lit If none of these actions resolve the problem Power Off the printer and disconnect it from the electrical p...

Page 46: ...r the cover the other inside the cover On the Printer Casing The large black dot indicates that a black print cartridge should be installed in the right cartridge carriage The three small black dots i...

Page 47: ...Chapter 4 Maintaining the Printer 4 1 Maintaining the Printer C h a p t e r 4 Print Cartridge Care and Precautions 4 2 Removing and Replacing Print Cartridges 4 3 Cleaning Print Cartridges 4 7...

Page 48: ...attempt to refill the print cartridge with ink as this damages the cartridge and the printer Do not shake the print cartridge If it does not print perform the cleaning operations described in Cleaning...

Page 49: ...er only two conditions To replace it or To reinsert it in a situation where it is not printing correctly As you handle print cartridges in the following steps be sure to observe these precautions Do n...

Page 50: ...the POWER button Press and release the RESUME button one time Then release the POWER button If the cartridge carrier returns to the home position repeat the above steps 3 Release the print cartridge b...

Page 51: ...ve it Remove the sticker and transparent tape covering the copper contact area Do not touch the copper contact area 6 Hold the cartridge with the word Xerox towards you Insert the cartridge into the c...

Page 52: ...er until the cartridge clicks into place 8 There will be a pause of about 60 seconds during which the Indicator Light flashes The printer is ready when the print cartridge carrier returns to the home...

Page 53: ...ave a print quality problem that is not resolved by the printer s cartridge cleaning procedure try to clean the print cartridge following these steps If you have a problem with the print quality that...

Page 54: ...h on the print cartridge and in the cartridge receptacle with a slightly damp lint free cloth taking care not to touch the nozzles 4 Re insert the print cartridge into the printer lock it into positio...

Page 55: ...tion MUST NOT be repeated often as it will damage the print cartridge It should be attempted ONLY as a last resort before changing the print cartridge 1 Dampen a lint free cloth with clean water Squee...

Page 56: ...es facing downwards blot it against the cloth pressing lightly 5 Repeat the blotting operation a few times on different areas of the cloth 6 Reinsert the print cartridge in the printer lock it into pl...

Page 57: ...t e r 5 Introduction 5 2 Error Condition Indicators 5 2 Transporting the Printer 5 2 Printer Problems 5 3 Printer Operation Problems 5 4 Print Cartridge Alignment 5 8 Windows 95 98 5 8 Windows NT 4 0...

Page 58: ...ashing of the indicator light The error could be caused by a paper problem or by print cartridge malfunction Transporting the Printer Always make sure that the print cartridge carrier is in its home p...

Page 59: ...blem make sure that The power cord is plugged into the printer and an electrical outlet The electrical outlet is not turned off by any switch or breaker Other equipment plugged into the outlet is work...

Page 60: ...e the print cartridge Color Misregistration A color has shifted outside the designated area or has been superimposed over another color area Perform Print Cartridge Alignment page 5 8 Image Smear The...

Page 61: ...Xerox Customer Support Center Printer Care functions in Printer Monitor not active You open the Printer Monitor you find that the Printer Care buttons are not active Check that the interface cable is...

Page 62: ...ake sure that bi directional support for this printer is enabled In Windows 95 98 check the Details tab Spool settings In Windows 3 1x check the C15 Spool Manager settings If you have an ECP type comp...

Page 63: ...equence Refer to Special Functions page 3 7 or Click the appropriate button on the Printer Care tab in the Printer Monitor If the Indicator Light flashes rapidly either There is no paper in the printe...

Page 64: ...r example a solid black area prints with some white spots within it or a color has shifted outside the designated area or has been superimposed over another color area Cartridge alignment takes about...

Page 65: ...t Align 4 Click OK and follow the alignment instructions 1 Double click the Main icon in the Program Manager 2 Double Click the Print Manager icon 3 Select the DocuPrint C15 printer driver from the li...

Page 66: ...raight lines Enter that number and click OK 3 From the Test 2 alignment locate the letter under the alignment pattern that comes closest to forming perfectly straight lines Enter that letter and click...

Page 67: ...Appendix A Printer Specifications A 1 Printer Specifications A p p e n d i x A...

Page 68: ...210mm Weight 13 2 lb 6 kg Environmental Temperature 60 to 95o F 15 to 35o C Relative Humidity 20 80 Sound level Less than 49 dB in Fast printing mode Electrical Power Requirements Multi voltage from...

Page 69: ...20 cpi Size 6 12 points Style Upright Italic 5 10 20 cpi Paper input Main Tray with the following print material capabilities 150 sheets 20 lb 75 g m2 25 envelopes 20 lb 75 g m2 Up to 90 sheets speci...

Page 70: ...14 216 x 256mm Printer memory 2 MB Interface Parallel Bi directional IEEE 1284 B type Internal solutions ports 1 Printer software CentreWare DP Printer Services that let you manage the printer from y...

Page 71: ...Appendix B Notices and Certifications B 1 Notices and CertificationsA p p e n d i x B...

Page 72: ...wing two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC Class B l...

Page 73: ...rent from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television in...

Page 74: ...electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits A declaration of conformity with the requirements of the Directive has been signed by t...

Page 75: ...uipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation o...

Page 76: ...l equipment designed for use within certain voltage limits A declaration of conformity with the requirements of the Directive has been signed by the manufacturer This product satisfies the Class A lim...

Page 77: ...e indirect connections to the public telecommunications systems in the United Kingdom German Acoustics Statement The following measurements were made in accordance with ISO 7779 and reported in confor...

Page 78: ...e the introduction of energy efficient products and to reduce air pollution caused by power generation Companies participating in this program introduce personal computers printers monitors or fax mac...

Page 79: ...Transparencies 2 16 T shirt transfers 2 16 Media weights 2 4 C Centronics parallel port 1 6 Character sets 1 5 Cleaning Print Cartridges 4 7 4 10 Coated paper Loading 2 15 Components 1 7 Connectivity...

Page 80: ...1 6 L Loading Main Tray 2 8 2 11 Media 2 7 M Main Tray Capacity 2 3 Envelopes 2 3 Plain paper 2 3 Special printing media 2 3 Loading 2 8 2 11 Coated paper 2 15 Note cards 2 16 Photographic paper 2 16...

Page 81: ...Care Functions 3 4 Printer components Auxiliary Tray 1 7 Documentation 1 7 1 8 DocuPrint C15 CD ROM 1 7 Indicator Light 1 7 Inkjet Cartridges 1 7 Main Tray 1 7 Manual Feeder Slot 1 7 Output Auxiliary...

Page 82: ...ty 1 4 Image Setting 1 4 Normal Quality 1 4 Resume Button Functions 3 6 3 7 Location 1 7 3 5 S Single sheets Loading in Manual Feeder 2 13 Small Format Media Guide 2 10 Software License Agreement 1 8...

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