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T r o u b l e s h o o t i n g C h e c k l i s t s
C h a p t e r 6 : O p e r a t i o n a n d T r o u b l e s h o o t i n g
❖
6-11
Workstation Checklist
Is the network loaded onto the workstation? See the
NetWare documentation.
Is the application set up to print to the printer? For
instance, are you using the correct driver?
Is the workstation connected to the correct print queue?
Print a file and verify that the file goes to the queue.
Are the print queues assigned to the NIC-connected
printer also assigned to another network printer? If they
are, the print jobs may be going to that printer.
Is AUTO ENDCAP enabled? Auto Endcap lets you send
data to a network printer. Use PRINTCON to check. If
not, enable it.
Are text files printing but graphics data are not? The
printing may be timing out. Use NetWare's PRINTCON or
CAPTURE to set a longer timeout period. For graphics
applications, set the time to at least two minutes.
NIC Configuration Checklist
If all your hardware connections are correct, check the
following:
Check the status of the print server. Use NIManage's
Troubleshoot Option. The Report Print Server Status
screen shows the status for the selected network interface
card. This report includes a status of file servers and
queues assigned to a printer along with a description of
any problems.
The printer may not be assigned to the correct print
queues. Use PCONSOLE to direct print jobs to the correct
queues, then check to see if the print job is in the queue.
If devices were added or changed, use PCONSOLE to
make sure you configured the new devices correctly.
Book.frm : Chap6.frm Page 11 Saturday, October 12, 1996 7:43 AM