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Operator Guide

4- 17

Maintaining the system

Figure 4-16

Raise area 4 green handle

3. Locate the Q850 sensor.

Figure 4-17

Q850 sensor

Summary of Contents for DocuPrint 100 EPS

Page 1: ...operator Xerox DocuPrint 100 115 135 180 EPS 701P24790 April 2005 guide...

Page 2: ...dicial law or hereinafter granted including without limitation material generated from the software programs displayed on the screen such as icons screen displays or looks Printed in the United States...

Page 3: ...entation xii DocuPrint 100 115 135 155 180 EPS documentation xiii 1 Overview Functional overview 1 1 Host connectivity options 1 2 Data formats supported 1 3 Stock specifications 1 3 Stock sizes 1 4 P...

Page 4: ...the printer 2 1 Powering off the printer immediately 2 2 Adjusting the registration transport roll levers for heavy paper 2 2 Loading paper 2 3 Unloading a stacker bin 2 8 3 Managing the system Starti...

Page 5: ...eFlow Prepress problems 5 2 Troubleshooting Graphical User Interface GUI problems 5 2 Troubleshooting print quality problems 5 3 Resolving print quality problems on a PostScript job 5 3 Isolating and...

Page 6: ...31 Troubleshooting frequent misfeeds processor feeder trays 5 33 Incorrect paper size message 5 36 Generating a test page 5 36 Troubleshooting stacker problems 5 37 Troubleshooting paper curl problems...

Page 7: ...m are for Xerox service representatives and are on or near panels or shields that must be removed with a tool DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS ONLY XEROX SERVICE REPRESENTATIVES HAVE...

Page 8: ...ly described in this documentation Never remove any covers or guards that are fastened with screws There are no operator serviceable areas within these covers Never override electrical or mechanical i...

Page 9: ...pany for advice This product must be connected to a protective earth circuit This product is supplied with a plug that has a protective earth pin This plug will fit only into an earthed electrical out...

Page 10: ...gnated for this product the use of other materials may result in poor performance and may create a hazardous situation Do not use aerosol cleaners they may be flammable under certain circumstances CE...

Page 11: ...atible PBXs of the following countries In the event of problems contact your local Xerox representative in the first instance This product has been tested to and is compliant with TBR21 a specificatio...

Page 12: ...urther information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help lines Europe 44 1707 353434 USA 1 800...

Page 13: ...per stock and programming of the various trays Chapter 3 Managing the system provides management related information that pertains to the system as a whole such as starting stopping and rebooting the...

Page 14: ...le Online Gateway disabled The word enter within procedures The two step process of keying in data and pressing Enter for example enter y Italics Document and library names are shown in italics for ex...

Page 15: ...LCDS Print Description Language Xerox DocuPrint 100 115 135 155 180 EPS Installation Planning Guide Xerox DocuPrint 100 115 135 155 180 EPS NPS IPS Extension Operations Guide Xerox DocuPrint EPS Font...

Page 16: ...xiv Operator Guide Introduction...

Page 17: ...s sizes and types Optional modules for enhanced finishing and output to third party finishing devices Optional enabling of a third party roll feeder Optional high capacity feeder stacker modules which...

Page 18: ...network interface using Novell TCP IP or AppleTalk protocols Your system may have one or both of these configurations Figure 1 1 Configurations supported for the Xerox DocuPrint 100 115 135 155 180 E...

Page 19: ...using TCP IP protocol The system also prints PostScript and PCL data submitted over a network Ethernet or AppleTalk from a variety of clients PCs Windows and Windows NT Sun workstations UNIX UNIX com...

Page 20: ...aper weights The DP 100 115 135 155 180 EPS supports the following range of paper weights 16 110 pound 60 200 gsm Other paper weights should not be used Name of stock Size in inches Size in millimeter...

Page 21: ...iety of colors colored paper has many uses including calling attention to certain printed material separating special sections or dividing chapters of a report Preprinted paper May be letterhead forms...

Page 22: ...ger JPM process transfers the job into the input queue The virtual printer name and job attributes are attached to the job The job remains in the Input Queue until it can be printed for example held a...

Page 23: ...DF jobs that is non LCDS jobs and for LCDS jobs PostScript PCL TIFF ASCII and PDF jobs When the job is sent from the application for printing a print data file is created This file becomes the job tha...

Page 24: ...the controller and prints the document according to the print options specified by the user The printer also stacks the printed output collates it and if configured with one of the available optional...

Page 25: ...additional hardware The maximum number of feeder stacker modules supported for this configuration is four including the inverter module with the roll feeder With the two processor feeder trays this m...

Page 26: ...sor Feeder Trays Two processor feeder trays trays 1 and 2 are located in the main part of the printer and are not part of a feeder stacker module Trays 1 and 2 can handle paper sized from 8 by 10 inch...

Page 27: ...der trays Multiple feeder trays can be configured to feed paper for jobs in the most effective manner For example the trays can provide nonstop printing of a complex job that requires many paper stock...

Page 28: ...the tray is in use and selected as a backup tray pressing the Tray Unlock button causes the tray elevator to lower and the tray to be unavailable for auto switching If the tray elevator is in the rai...

Page 29: ...lowers the stack for unloading An offset mechanism offsets printed sets toward the front or back of the HCS bin The elevator platform lowers under the following conditions The bin capacity has been re...

Page 30: ...ing the inverter feeder stacker containing feeder trays 3 4 5 and 6 and stacker bins A B C and D Each module contains one high capacity feeder tray and one high capacity stacker bin High capacity feed...

Page 31: ...an interrupted job without returning to the controller Printer configurations The standard printer configuration consists of an inverter feeder stacker plus one additional feeder stacker Some configur...

Page 32: ...rectly with the printing system The bypass transport allows you to customize your printer for increased efficiency and specialized applications involving finishing NOTE A bypass transport must be inst...

Page 33: ...ccepts all paper stocks on which the printer can print and it accommodates simplex and duplex printing DFA support The bypass transport meets the Xerox Document Feeding and Finishing Architecture DFA...

Page 34: ...blement kit The 7 by 10 inch enablement kit allows the printing system to print on 7 by 10 inch 178 by 254 mm paper size with throughput speed of up to 206 PPM Paper paths The paper path is the route...

Page 35: ...ntation 4 High capacity feeder tray 4 a Side 1 of sheet leaving feeder tray b Drilled holes on right edge c Origin 0 0 portrait orientation 5 Inverter 6 Duplex inverter 7 Sample tray 8 Disk inversion...

Page 36: ...ansport paper path 1 Sheet path 2 Exit rollers 3 Floor Controller overview The controller receives LCDS PostScript and PCL data streams from a mainframe host or a workstation client processes the data...

Page 37: ...preferences from the remote client to disable or enable some or all connections Remote Workflow allows you to configure the printers that you want to manage and provides real time status of the print...

Page 38: ...5 Sun Blade 1000 2000 1 Controller stand 2 Mouse 3 18 36 track cartridge tape drive optional 4 Processor 5 Diskette drive 6 CD drive 7 Quarter inch cartridge QIC tape drive 8 External fixed disk drive...

Page 39: ...r Sun W1100z controller 1 Display monitor 2 External diskette drive 3 Keyboard 4 Mouse 5 External fixed disk drive optional 6 Quarter inch cartridge QIC tape drive 7 Processor 8 DVD CD RW drive 9 18 3...

Page 40: ...power receptacle and outlet connectors and ports Memory One or two 1 GB Dual In line Memory Modules or DIMMs are provided as a standard feature of the processor Hard disk drive The internal hard disk...

Page 41: ...of the processor has a power receptacle and outlet connectors connector openings ports fan and vent Keyboard The keyboard consists of alphanumeric keys similar to a typewriter symbols and special cha...

Page 42: ...nal components and options The following components are external to the processor The controller stand contains sections that may hold these components Quarter inch cartridge QIC tape drive 36 track c...

Page 43: ...dge tape drive QIC 9 track reel tape drives 36 track cartridge tape drives Moving the controller To ensure consistent performance and avoid any damage to equipment follow these rules for placing the c...

Page 44: ...or Do not block any fan or vent on the front sides or rear of the processor Do not Do not place the monitor and processor on a desk or table top Do not place the monitor on top of the processor Do not...

Page 45: ...ia the Socket gateway 26 track cartridge tape drive QIC for resource loading only The 4 GB external SCSI quarter inch cartridge QIC tape drive is an external device provided with the Xerox DocuPrint 1...

Page 46: ...are not available with new systems In addition if a peripheral cabinet has either of the following 18 track tape drives they are not supported STK 4220 MOD 1 tape drive STK 4220 MOD 2 tape drive Figu...

Page 47: ...64 mm must feed short edge first A3 US Ledger or US Tabloid NOTE JIS B4 can be fed either long edge or short edge first Paper width and throughput speed LCDS printing only The width of the paper you u...

Page 48: ...58 ppm Pitch Paper width Speed 6 7 to 10 19 in 178 to 259 mm 116 ppm 5 10 19 to 12 12 in 259 to 308 mm 96 ppm 4 12 12 to 15 31 in 308 to 389 mm 77 ppm 3 15 31 to 17 in 389 to 432 mm 58 ppm Pitch Paper...

Page 49: ...wer pitch mode Refer to the OUTPUT TMODE parameter in the Xerox Document Services Platform Using LCDS Print Description Language for information on using this command Similarly if the system cycles do...

Page 50: ...er size for 8 pitch mode 2 Minimum paper size for 8 pitch mode 3 Travel direction of sheets out of paper tray Using large paper sizes in 3 pitch mode Large paper sizes with widths of 15 31 to 17 inche...

Page 51: ...33 inches 364 mm is the maximum paper length for which the system supports long edge feeding 5 to 8 pitch mode Any papers with long edges greater than this such as 11 by 17 inch 279 by 432 mm paper m...

Page 52: ...ding long edge feed Figure 1 29 US Ledger or US Tabloid 11 by 17 inch paper feeding short edge feed B4 papers There are two versions of B4 paper European ISO B4 9 84 by 13 89 inches 250 by 353 mm and...

Page 53: ...Operator Guide 1 37 Overview Figure 1 30 B4 250 by 353 mm paper feeding long edge feed Figure 1 31 JIS B4 257 by 364 mm paper feeding may be long or short edge feed...

Page 54: ...1 38 Operator Guide Overview...

Page 55: ...Manager window NOTE Where available the printer control console enables you to control certain functions of the printer such as stopping printing and continuing an interrupted job without returning t...

Page 56: ...gsm you must adjust the registration transport roll levers which are located behind areas 2 and 4 1 Open the right and left doors of the printer 2 For each lever a Pull the lever toward you b While ho...

Page 57: ...high capacity trays trays 3 through 6 Up to six different stocks may be used within a print job including oversized cover stock or tabs You can unlock pull out and load any tray from which paper is no...

Page 58: ...y name From the properties pop up menu select Tray Unlock NOTE If the printer stops due to insufficient paper in a tray the system unlocks the tray 2 When the green Ready to Open indicator lights pull...

Page 59: ...with the wrapper seam side down Fan predrilled paper fan thoroughly and remove any paper plugs Load transparencies and 9 inch 229 mm tabs into trays 1 and 2 only Ensure that the paper is loaded into t...

Page 60: ...2 6 Operator Guide Managing the printer Figure 2 7 Rear and side guides in trays 3 4 5 and 6...

Page 61: ...side paper guide and the long edge against the rear guide Figure 2 8 Large paper loaded for short edge feeding for example 11 by 17 inches 279 by 432 mm 3 In trays 1 and 2 slide the rear guide until...

Page 62: ...stopped due to low paper select Continue on the display monitor Unloading a stacker bin Follow this procedure to unload printed output from a stacker bin 1 Select a bin for unloading by pressing the B...

Page 63: ...ndicator lights Figure 2 12 Ready to Unload light CAUTION Always use both hands to lift a container or pallet out of the bin 3 Open the bin doors pull the platform out until it stops and lift the cont...

Page 64: ...r may be used if the bin is not selected for use or is not in an auto switching combination To switch from containerless stacking to stacking in a container or on a pallet for pallet only stacking pre...

Page 65: ...ition and close the bin doors The bin elevator rises and the bin is again ready for use NOTE The platform does not rise until you have opened and closed both bin doors If the bin is not empty the elev...

Page 66: ...2 12 Operator Guide Managing the printer...

Page 67: ...enu Powering on the controller Wait at least one minute after power has been switched off before continuing Then switch on power to the controller components in the following order 1 Any external SCSI...

Page 68: ...select Do Not Accept Jobs 3 Right click in the queue list section and select Do Not Release Jobs Releasing queues After rebooting or powering on the system release all held queues On the Queue Manager...

Page 69: ...nd you want to wait for queued jobs to finish printing 1 On the DocuSP Print Services window log on as Administrator or Operator 2 Hold any active queues Refer to Holding queues earlier in this chapte...

Page 70: ...eues Refer to Releasing queues earlier in this chapter Powering off the system You may be required to power down the system under the following conditions Work is being done on an attached printer The...

Page 71: ...noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device is switched Liquid is spilled into the equipment The equipment is exposed to water damage or floodi...

Page 72: ...the following methods Open the right front door of the printer and press the power button Figure 3 1 Shutting off power U S only Grasp the printer plug firmly and pull it from the wall outlet WARNING...

Page 73: ...track tape drive The external 18 36 track tape drive uses 1 2 inch cartridge tapes You can use it to load resources and to submit offline print jobs Powering on the tape drive Press the Power button o...

Page 74: ...system Figure 3 3 Press the power button and display diagnostic test 1 Power switch 2 Message display Powering off the tape drive 1 Press the Ready button Figure 3 4 Ready button 2 Unload any tape car...

Page 75: ...the tape from threading correctly and can damage the tape drive Do not load a cartridge if The case is cracked or broken The leader block the blank section at the beginning of the tape or its latch is...

Page 76: ...slot of the tape drive until it stops Figure 3 7 Slide cartridge into entry slot After about 15 seconds the tape is loaded The message window displays Online and indicates whether the cartridge is fil...

Page 77: ...cartridges vertically in a clean area that has the same temperature and humidity as the tape drive location If the storage environment is different bring the cartridges into the tape system environme...

Page 78: ...copy the data onto a new cartridge If a label starts to peel replace it immediately Do not write on a label that is on a cartridge Write a new label remove the old one and replace it with the new one...

Page 79: ...tire set of Help documentation screens from the controller as a single document 1 From the Help pull down menu select Print Help Documentation 2 On the Print Help Documentation window select from the...

Page 80: ...3 14 Operator Guide Managing the system...

Page 81: ...d ensures optimum productivity Storing paper It is important to store paper correctly Temperature and humidity affect the way your printer processes paper Store paper in the cartons it came in To redu...

Page 82: ...4 2 Operator Guide Maintaining the system Figure 4 1 Storing paper correctly Figure 4 2 Recommended temperature and humidity for paper storage...

Page 83: ...hours needed to condition paper Example If you want to move ten cartons of paper from a storage area with a temperature of 90o F to an operating area with a temperature of 70o F a 20o difference you...

Page 84: ...de Adding fuser agent WARNING Fuser agent contains silicone which can cause irritation upon contact with the eyes Be sure to wash your hands with soap and water after you finish this procedure To add...

Page 85: ...Operator Guide 4 5 Maintaining the system Figure 4 4 Pull out fuser drawer 4 Locate the fuser agent reservoir Figure 4 5 The fuser agent resevoir...

Page 86: ...agent spills make the floor slippery CAUTION The fuser reservoir has an antisplash seal Do not push the fuser agent bottle into the reservoir with excessive force as this can damage the seal 8 Careful...

Page 87: ...een 32 and 40 sheets Because the sheets must be processed continuously you may want to run 45 test pages in order to clear the message from the system unless the current print job contains at least 40...

Page 88: ...ystem Figure 4 8 Dry ink waste container 2 Place a dropcloth on the floor under the dry ink waste container area CAUTION To prevent dry ink spills do not tip or tilt the waste container 3 Pull the ful...

Page 89: ...Maintaining the system Figure 4 9 Pull out waste container 4 Remove the cap from the top of the full waste container Figure 4 10 Remove cap 5 Place the removed cap over the opening on the end of the f...

Page 90: ...NOTE If any dry ink gets on your hands wash them with soap and cold water Heat sets the ink permanently If any dry ink gets on your clothes brush them with a dry paper towel or a stiff bristled brush...

Page 91: ...dge 1 Open the right and left doors of the printer and locate the dry ink area at the left side of the printer There are step by step instructions on the panel next to the dry ink cartridge Figure 4 1...

Page 92: ...idge and discard it 6 Turn a new full cartridge of dry ink upside down and shake it well to loosen the contents thoroughly 7 Insert the new cartridge into the printer until it stops Figure 4 14 Insert...

Page 93: ...etergent and cold water Dry cleaners should be told that the spot is dry ink for a printer so they will not use a solvent that sets the stain Using the custom transfer assist blade The custom transfer...

Page 94: ...ansfer assist blade When you are using the custom transfer assist blade you must set the tray length Use the following two tables to determine the tray length setting to use Table 4 2 US tray length s...

Page 95: ...aning cartridge must be undamaged and clean 1 Remove any cartridge loaded in the tape drive 2 Insert the cleaning cartridge The cleaning cycle takes approximately 15 seconds 3 Remove the cleaning cart...

Page 96: ...vent read and write errors To clean the diskette drive 1 If there is a diskette in the floppy disk drive remove it 2 Insert the cleaning diskette into the disk drive 3 Follow the directions on the cle...

Page 97: ...Operator Guide 4 17 Maintaining the system Figure 4 16 Raise area 4 green handle 3 Locate the Q850 sensor Figure 4 17 Q850 sensor...

Page 98: ...6 Close the printer doors Cleaning the Q1011 sensor and mirror Follow this procedure when directed by Xerox Customer Support Center personnel 1 Open the right and left doors of the printer and locate...

Page 99: ...dditional sensors There are additional sensors that you should clean when directed by Xerox Customer Support Center personnel NOTE If the sensor is very dirty you may use a small amount of alcohol on...

Page 100: ...ty stacker To clean the sensors 1 Brush or wipe the sensor windows lightly 2 Remove any paper dust present in the area Figure 4 20 Remove paper dust Cleaning the Q1107 sensor To access sensor Q1107 op...

Page 101: ...an Q1107 sensor Cleaning the Q1164 sensor To access sensor Q1164 open the top cover of the last feeder stacker module the one containing the purge tray To clean the sensor 1 Brush or wipe the sensor w...

Page 102: ...y cause damage Cleaning the exterior surfaces of the system Clean the exterior surfaces of the printer daily if possible Clean the exterior surfaces with a mild household detergent that has been poure...

Page 103: ...ut from the printer contains image defects such as deletions problems with lines missing images smudges shading or text problems Font problems The output from the printer contains font defects such as...

Page 104: ...DigiPath 2 5 or jobs from 2 5 clients should upgrade the client Contact the local support center for information Troubleshooting Graphical User Interface GUI problems Use the following procedures when...

Page 105: ...settings are optimized for the printer If changes have been made you can restore the factory installed defaults by selecting Defaults Selecting Reset sets the image quality parameters to the most rec...

Page 106: ...rinter Resolving font problems Use the following procedures to isolate and resolve common font problems Problem The job prints with the wrong font Determine if the font is being downloaded with the jo...

Page 107: ...blem An active job with a status of printing or waiting for printer is not printing and there are no faults or messages 1 Open a printer door If a message appears in the faults and messages frame the...

Page 108: ...so did it print without problems Has the file been printed previously on a different printer If so what printer was selected Because HP PCL printers rarely print a list of errors what do you see as t...

Page 109: ...installed version of the system software Has printing been attempted with the most recently released version of the system software installed Isolating TIFF file problems Ask the following questions...

Page 110: ...r Does the original PostScript file print correctly If yes does it print correctly on other PostScript printers Can you open all pages within Adobe s Acrobat Within Acrobat can you print correctly fro...

Page 111: ...status in the Job Manager window 2 If the job status is hold right click on the job list and select Release from the pop up menu If the job status is processing do the following Check the Print Servi...

Page 112: ...llowing the statement OFFENDING COMMAND to correct the PDL file if it is corrupt 4 If possible submit the job to a draft printer If the job prints successfully contact the customer support center Prob...

Page 113: ...system attempts to reestablish the correct state of the system at the time of the crash to assure no loss of formatted data After the successfully recovered report has completed printing the accountin...

Page 114: ...Clearance window the job is aborted The job status shows the Job Aborted state No accounting page is generated Spooling mode In Spooling mode a job does not print until all its data is received If th...

Page 115: ...On the Properties window select Spooling as the input mode and click Apply 4 Right click on the queue again and select Do Not Release Jobs from the pop up menu This prevents the unnecessary processin...

Page 116: ...check whether the printer is active and your job is associated with the printer If the printer is in an ACTIVE state wait until it goes into INACTIVE state When the printer becomes inactive the data t...

Page 117: ...hange the queue setting to Release Jobs and the gateway starts receiving data normally Incorrect printer state on host Problem The host erroneously indicates that the printer state is ACTIVE 1 Verify...

Page 118: ...to paper jam clearance Each area of the printer in which jams can occur has detailed jam clearance labels that tell you how to clear a jam in that area Figure 5 1 Area jam clearance labels inside the...

Page 119: ...e sample or purge trays 3 Close any printer doors that were opened 4 Select the Continue button to resume printing 5 Discard any damaged sheets that were sent to the sample tray or purge tray For addi...

Page 120: ...diately before and after the offset sheet to see if there are any missing or duplicate sheets in the report NOTE A message may appear on the controller screen and the display monitor telling you that...

Page 121: ...Operator Guide 5 19 Troubleshooting Figure 5 4 Area 3 Figure 5 5 Area 4...

Page 122: ...5 20 Operator Guide Troubleshooting Figure 5 6 Area 5...

Page 123: ...Operator Guide 5 21 Troubleshooting Figure 5 7 Area 6...

Page 124: ...5 22 Operator Guide Troubleshooting Figure 5 8 Area 7...

Page 125: ...ooting Figure 5 9 Area 8 NOTE If a jammed sheet rips as you are removing it from area 8 you may have to use the pinch lever in area 9 to remove the paper Refer to the Note following the area 14 figure...

Page 126: ...per path to where they are more accessible and easier to remove 4 If paper rips as you are removing it from area 9 or if you have difficulty removing paper from this area use the pinch lever located f...

Page 127: ...25 Troubleshooting 4 Turn the green pinch lever to its original position Make sure that you relatch the lever after you have cleared any paper in this area Figure 5 11 Area 10 Figure 5 12 Area 11 all...

Page 128: ...5 26 Operator Guide Troubleshooting Figure 5 13 Area 12 all feeder stackers Figure 5 14 Area 13...

Page 129: ...r Guide 5 27 Troubleshooting Figure 5 15 Area 14 NOTE You may sometimes find paper lying on top of area 14 even though there is no message indicating a jam in this area Discard the paper Figure 5 16 A...

Page 130: ...5 28 Operator Guide Troubleshooting Figure 5 17 Area 16 Figure 5 18 Area 17...

Page 131: ...to the stack following a jam in area 18 Check for this message when clearing an area 18 paper jam If your printer has frequent jams in this area you may need to clean the Q1107 sensor If your printer...

Page 132: ...leshooting Figure 5 20 Press area 19 green lever 3 Remove any paper from the exposed area 4 Press the green lever to the left until the latch catches 5 Press the area 20 green lever in the direction o...

Page 133: ...e latch catches 8 Close the bypass transport module door Clearing a misfeed feeder tray fault 1 If the Ready to Open indicator is not lit press the Tray Unlock button located on the feeder tray contro...

Page 134: ...ly stacked The stack is not higher than the MAX line on the length guide The length guide is firmly touching the back edge of the stack For the high capacity feeder trays also ensure the side guide is...

Page 135: ...used stacker bin when the misfeed was detected Troubleshooting frequent misfeeds processor feeder trays If the printer misfeeds frequently the problem may be caused by a glazed feed belt especially if...

Page 136: ...it by pressing down on the bright green lever on the right side of the paper tray Figure 5 25 If necessary unlatch paper feeder assembly 2 Lightly moisten a lint free towel with a Xerox recommended fi...

Page 137: ...latch the paper feeder assembly by pressing down on the bright green dot Slide the paper tray completely back into the printer Figure 5 27 Press down on green dot to relatch paper feeder assembly 4 Op...

Page 138: ...incorrect paper size message Generating a test page You can print the sample test page on paper stock other than USLetter 8 5 by 11inches or A4 While the PostScript test image does not cover the entir...

Page 139: ...problem may be due to excessive paper curl Try the following Reduce the paper curl by adjusting the decurler Refer to the section Troubleshooting paper curl problems Reduce the number of sheets going...

Page 140: ...5 38 Operator Guide Troubleshooting Figure 5 28 Hold printed sheets...

Page 141: ...Operator Guide 5 39 Troubleshooting Figure 5 29 Paper curl chart...

Page 142: ...djusting the decurler lever To adjust the decurler lever 1 Open the right door of the printer and locate the decurler lever Figure 5 30 Locate decurler lever 2 If the print curl is 2 or more move the...

Page 143: ...m Calling for service Performing basic recovery Always try to recover the cartridge from the inch cartridge tape drive before you try to correct any problems with the drive Follow these basic recovery...

Page 144: ...Power on tape drive 3 For the 36 track drive press and hold the Select Scroll and Ready buttons for at least five seconds Figure 5 32 Press and hold Select Scroll and Ready buttons 1 Select button 2 S...

Page 145: ...e Unload button Figure 5 33 Unload button 3 Try unloading the tape again 4 If the tape still does not unload record the error code on the message display record the time and call for service Problem U...

Page 146: ...does not go into a Ready state 1 Determine if the tape drive is online by pressing the Scroll button until the message display shows the Status display 2 If the tape drive is offline refer to the sec...

Page 147: ...report it to the service representative Calling for service Before calling the Customer Service Support Center ensure you have read this information and have tried the corrective actions described her...

Page 148: ...equipment model You are also asked for Your printing system serial number which is located on a panel inside the printer behind the small door on the left Figure 5 37 Location of printing system seri...

Page 149: ...able lists the supplies that are available from Xerox for your laser printing system Use this table to help you determine your supply needs Table A 1 Supplies Item Description Supply Number Paper Xero...

Page 150: ...pose Colors Goldenrod 3 hole 3R3078 8 5 x 14 inch Dual Purpose Colors Goldenrod 3R3094 8 5 x 11 inch Dual Purpose Colors Ivory 3R3064 8 5 x 11 inch Dual Purpose Colors Ivory 3 hole 3R3080 8 5 x 14 inc...

Page 151: ...ls per sheet 3R3146 8 5 x 11 inch 1 label per sheet 3R4476 8 5 x 11 inch Custom form To order call the appropriate telephone number in your area Tab stock 250 sheets per carton Straight Collated Singl...

Page 152: ...lacement 5R161 Developer MICR Packaged 2 bottles per carton Effective life is approximately one carton per 600 000 pages 2 bottles required for replacement 5R573 Fuser agent Packaged 1 bottle per cart...

Page 153: ...ive the representative the following information Your Xerox customer number which is supplied by your Xerox representative Your customer number is also included on your Xerox invoice Your equipment mo...

Page 154: ...A 6 Operator Guide Supplies...

Page 155: ...ensors 16 system 14 client problems troubleshooting 2 components controller 21 27 Sun Blade 1000 2000 21 Sun Blade 2500 23 24 Sun W1100z 23 24 printer 10 14 conditioning paper 3 connectivity host 2 co...

Page 156: ...loading tape 9 long and short edge feeding 31 M misfeed clearing 31 monitor controller 26 moving the controller 27 O offline interface 27 online and offline interfaces 26 online interface 26 operatio...

Page 157: ...ity 3 problems classifications 1 processor feeder trays 10 processor controller 24 external components 26 optional components 26 productivity troubleshooting 9 protection files 12 publications availab...

Page 158: ...eeder 10 purge 11 sample 10 troubleshooting 36 track tape drive 41 client problems 2 frequent misfeeds 33 job integrity 5 paper curl problems 37 PDL problems 6 process problems 8 productivity and perf...

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